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Submission: On October 28 via api from US — Scanned from DE
Submission: On October 28 via api from US — Scanned from DE
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WE THINK YOU'LL
LOVE OUR EU SITE
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RETURNS
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RETURN POLICY
At Clarks, we want you to be as confident in your purchase as we are in our
products. If you are not satisfied with your purchase simply return your unworn
product within 60 days of purchase for a full refund.
In-Store Purchases: Please return your unworn product with original receipt to
your nearest Clarks retail store within 60 days for a full refund or exchange.
If you do not have your original receipt, or if it’s been longer than 60 days,
you’ll be issued a store credit for the current retail price of the unworn
product. Purchases made in a Clarks store must be returned to a Clarks store.
Purchases made in a Clarks Outlet store must be returned to a Clarks Outlet
store location.
Online Purchases: For your convenience we offer two options for returning your
order, either by mail or by visiting a Clarks retail store. Please see below for
details.
FREE RETURN BY MAIL
If you would like to return your online purchase by mail, simply use the
pre-paid label included on the bottom of your packing slip with your order.
NOTE: Exchanges can only be processed by visiting a Clarks retail store and is
based on product availability.
If you have misplaced the original return label, we have you covered. Please
follow the instructions below to create a new label:
1. Visit the Order Lookup Page
2. Enter your order number and ship-to zip code
3. Select the item(s) you would like to return by providing the quantity and
reason code for each
4. Print out the packing slip that goes inside your package
5. Create & Print your pre-paid FedEx SmartPost Returns® label, and securely
attach it to the package
6. Retain your tracking number for possible future use
RETURN CARRIERS
USPS: You can leave your package at any United States Postal Service location as
well as your own mailbox, your local Post office or postal collection boxes.
FedEx: You can you drop your package off at any staffed FedEx location,
including: The FedEx World Service Center® or FedEx drop boxes, FedEx Authorized
ShipCenter® location or including it with your regular scheduled FedEx Ground®
pickup.
US Territories & Military Addresses: Your package will default to be shipped via
USPS. You can leave your package at any United States Postal Service location
including your own mailbox, your local Post office or postal collection boxes.
You may also schedule a free postal carrier pick up with USPS.
RETURNS TO A CLARKS STORE
You can return your Clarksusa.com purchase to the Clarks store nearest you. To
complete your return in store simply follow these three easy steps:
1. Bring the unworn items you would like to return to any Clarks store nearest
you.
2. Present your original packing slip / original shipping confirmation email to
any sales associate. Without your proof of purchase, a Clarks Gift Card will be
issued for the current selling price of the item(s).
3. To receive a refund, bring your original form of payment.
At this time, our stores can only provide merchandise credit for orders made via
PayPal. Orders placed via Klarna cannot be refunded in-store. If you wish for a
refund to your PayPal or Klarna account, please refer to the Return by Mail
instructions.
EXCHANGES
We do not offer direct exchanges at this time. If you wish to exchange an item,
please use our FREE online return process and place a new order for the product
you would like.
To initiate a return, please click here.
For assistance in placing a new order for a different size or color, please
contact our customer service 1 (833) 429-5110. Our representatives are available
8AM – 6PM EST, Monday through Friday.
REFUND PROCESSING OF ONLINE ORDERS
Refunds for items(s) being returned along with any applicable taxes will be
credited to your original method of payment. No original shipping costs or tax
on shipping costs will be refunded.
Your refund will process after we receive and inspect your unworn products at
our warehouse. You will receive an email confirming your return has been
processed and refunds should post to your account within 10 business days. If
this time has lapsed without receiving your refund, you should contact your
financial institution and then our customer service team.
Klarna Refunds
Online orders paid for using Klarna need to be returned to our warehouse where
you will be refunded to your original form of payment. Online orders placed
using Klarna cannot be returned to store for a refund or exchange, or gift card.
GIFT RETURNS
If you paid exclusively with a Clarks Gift Card, your refund will also be issued
in the form of a new Gift Card for the full order amount, minus shipping and tax
on shipping, where applicable. If you paid with a combination of credit card and
Gift Card(s), we will refund your credit card first, up to the full amount
originally charged, and a new Gift Card will be issued for the Gift Card portion
of the order.
For purchases made in-store, please visit a Clarks or Clarks Outlet Store to
return products with your original receipt. Purchases made in-store must be
returned at a store location.
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