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Tech Journal: Winter 2022

TECH JOURNAL AUTOMATION: THE INVISIBLE REASON BEHIND WORKPLACE SATISFACTION

IN THE ERA OF THE GREAT RESIGNATION, ORGANIZATIONS MUST OFFER BETTER EMPLOYEE
EXPERIENCES TO INCENTIVIZE TEAMMATES AND RETAIN TALENT. WHILE PAY AND BENEFITS
CREATE ALLURE, THERE’S ANOTHER SOLUTION OFFERING LONGER-TERM WINS FOR BOTH
EMPLOYEES AND THE BUSINESS.

By Amanda Best / 14 Nov 2022 / Topics: Featured Artificial Intelligence (AI)
Customer experience Data analytics

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A 2021 SALESFORCE SURVEY FOUND 89% OF FULL-TIME WORKERS ARE MORE SATISFIED WITH
THEIR JOB AND 84% ARE MORE SATISFIED WITH THE COMPANY THEY WORK FOR, ALL THANKS
TO THE USE OF AUTOMATION. WHAT’S MORE, 91% SAY AUTOMATION SAVES THEM TIME AND
SUPPORTS BETTER WORK-LIFE BALANCE.

BUT HOW?

HOW (AND WHERE) WORKFORCE AUTOMATION IS USED TODAY

Automation is helping organizations across industries retain workers by
automating tedious, repetitive or even dangerous tasks. The industries most
reliant on automaton currently are automotive manufacturers, along with
avionics, consumer goods, food and beverage, and medical instrument
manufacturing. But these aren’t the only industries where automation can make a
transformative impact on the employee experience.

SETTING THE TABLE FOR RESTAURANT AUTOMATION

In September 2021, the hospitality quit rate was twice the national average,
reaching a historic high of 6.4%. And, as recently as August 2022, the
hospitality quit rate still lingered around 6%.

According to QSR Magazine, restaurant workers are looking for:

* Better pay and benefits
* Flexibility and work-life balance
* Upward mobility within the industry

But how can automation help restaurants realize these outcomes?

Some restaurants have leveraged robotics, with machines taking care of some
repetitive prep tasks. And ordering kiosks — a staple of the fast-food category
— are increasingly present in dine-in restaurants. By putting customers in
control of ordering, these solutions reduce errors and save money on wasted
ingredients — and, by offloading tasks from employees, they boost worker
satisfaction.

BY PUTTING CUSTOMERS IN CONTROL OF ORDERING, THESE SOLUTIONS REDUCE ERRORS AND
SAVE MONEY ON WASTED INGREDIENTS — AND, BY OFFLOADING TASKS FROM EMPLOYEES, THEY
BOOST WORKER SATISFACTION.

Relieving the mental taxation and physical strain of repetitive restaurant tasks
with robotic innovations and self-service solutions improves morale and gives
staff the opportunity to focus on more important, fulfilling tasks, leading to
chances for upward mobility and better pay. And, these innovations lead to
happier customers — who leave better tips and visit more frequently.

ACCORDING TO SQUARE UP, AUTOMATED SOFTWARE FOR PAYMENT PROCESSING AND
BACK-OF-HOUSE OPERATIONS CAN ENHANCE EXPERIENCES FOR DINERS AND EMPLOYEES ALIKE.

The benefits of automation aren’t limited to the dining experience. According to
Square Up, automated software for payment processing and back-of-house
operations can enhance experiences for diners and employees alike.

Back office automation is especially beneficial when it comes to inventory
management. Restaurant managers can receive alerts when ingredients are low in
stock and can use data patterns to set up automatic ordering. And, Point of Sale
(POS) systems can use the same real-time data to mark menu items temporarily
unavailable.

These insights benefit customers as well as employees. For example, a local
pizza joint can use intelligent automation to track consumption of toppings
across special promotions and days of the week and automatically adjust order
volume to ensure proper inventory. That way, there’s plenty of pepperoni to meet
demand, and the shop doesn’t over-order less popular toppings (like pineapple).
Ultimately, the pizza shop can control budget with optimized inventory
forecasting and drive greater customer satisfaction by reliably meeting demand.

AUTOMATION AND ROBOTICS ARE DRIVING INDUSTRY 4.0.

Manufacturers face enormous pressure to increase output without increasing
costs. Automated solutions like robotics can help, but the cost of implementing
them has presented roadblocks for many manufacturing organizations. Larger
manufacturers can invest in expensive equipment that automates each step in a
production process, but small-to-medium businesses can’t always justify the
upfront expense.

Fortunately, the emerging Robotics as a Service (RaaS) consumption model allows
manufacturers to lease out robotics technology. In some cases, maintenance is
even included in the leasing fees. As a result, RaaS is rising in popularity,
and ABI Research predicts there will be 1.3 million RaaS installations by 2026,
generating $34 billion in revenue.

Using robotics equipment reduces waste, increases access to raw materials,
enhances workplace safety and reduces human errors that can lead to downtime.
RaaS extends these production efficiency and safety benefits to more
manufacturers, and it also allows factories to continue production more safely
during public health events like the COVID-19 pandemic.

USING ROBOTICS EQUIPMENT REDUCES WASTE, INCREASES ACCESS TO RAW MATERIALS,
ENHANCES WORKPLACE SAFETY AND REDUCES HUMAN ERRORS THAT CAN LEAD TO DOWNTIME.

And, when robotics equipment is connected to smart devices that provide
real-time data analytics, manufacturers unlock insights that can help them
innovate processes and track inventory, enabling greater cost savings and
freeing workers to focus on complex, meaningful tasks that provide a likelier
growth trajectory. Plus, safer factory floors lead to happier employees.

RETAIL AUTOMATION TRENDS BENEFITING BOTH WORKERS AND SHOPPERS

While the COVID-19 pandemic boosted retail business — retail sales grew an
estimated 6.7% in 2020, much higher than the five-year average of 4.4% — it also
forced retailers to adapt to change and future-proof their businesses with new
technology solutions.

As a result, many turned to automation to help scale their businesses and
support a wide range of processes, including improving inventory management,
optimizing staffing, forecasting sales and delivering a better customer
experience.

E-commerce automation has helped retailers adapt to an increase in online sales.
Similar to restaurant automation software, retail automation software can
streamline inventory management by notifying managers to order items that are
running low in stock and disabling online listings for out-of-stock products.

Other retail and marketing automation use cases include:

* Automatically adding tags that signal free shipping or special discounts to
loyalty members
* Nudging customers with an email when a product they viewed or previously
added to their cart is low in stock
* Flagging potentially risky orders, like when a bot buys all your inventory
* Scheduling price changes and promotions for specific time periods
* Pre-loading new products and publish them simultaneously across all
e-commerce channels, including social media
* Automating order tracking emails so the customer is aware of every step of
their delivery, proactively answering questions about order status

When these tasks are triggered and executed by software, teammates can focus on
tasks with higher-value outcomes, including training, sales and marketing,
product improvement and more.

BETTER WORKFLOWS MAKE FOR HAPPIER TEAMMATES.

Organizations across every industry and size can realize the transformational
power of automation. Investing in strategic, employee-centric automation
solutions gives you a competitive advantage in the marketplace — but, more
importantly than creating a better bottom line, you’ll also create a more
rewarding and desirable workplace.

START AUTOMATING. INSIGHT HELPS ORGANIZATIONS ACROSS INDUSTRIES LEVERAGE
AUTOMATION TO INNOVATE WORKFLOWS AND TRANSFORM THE EMPLOYEE EXPERIENCE.

EXPLORE THIS ISSUE

TECH JOURNAL HOW AUTOMATION CAN BRING ‘DEATH TO BUSY WORK’ AND EMPOWER TEAMS TO
ACCOMPLISH THE IMPOSSIBLE

TECH JOURNAL OPINION: TO WIN THE TALENT WAR, REWRITE YOUR GAME PLAN FOR
RETENTION AND RECRUITMENT

TECH JOURNAL LEADERSHIP ROUNDUP: OUR FAVORITE CXO ADVICE TO BE A BETTER LEADER
IN 2023

HOW AUTOMATION BOOSTS EMPLOYEE SATISFACTION

Automation produces faster service delivery with fewer errors and increased
safety.
↓ Fewer errors means fewer returns and refunds, leading to cost savings.
↓ With easy tasks automated, teammates can focus on higher-value work, creating
a sense of purpose and increasing productivity.
↓ When automation is connected to data analytics, you can innovate processes and
track inventory more easily, contributing further to workplace safety and cost
savings.
↓ With fewer errors and happier customers, team morale rises and customer
service soars.
↓ A fulfilling, positive employee experience boosts team performance, sales and
customer satisfaction.
↓ In short, automation produces a win-win-win scenario for the company, employee
and the customer.

FEATURED ARTICLES

TECH JOURNAL HOW AUTOMATION CAN BRING ‘DEATH TO BUSY WORK’ AND EMPOWER TEAMS TO
ACCOMPLISH THE IMPOSSIBLE

TECH JOURNAL AUTOMATION: THE INVISIBLE REASON BEHIND WORKPLACE SATISFACTION

https://www.insight.com/en_US/content-and-resources/tech-journal/winter-2022/automation--the-invisible-reason-behind-workplace-satisfaction.html?utm_campaign=EM_221014_Q4_Insight_Brand_NA_Tech-Journal.4.3%20Subscribers%20second%20re-send&utm_source=marketo&utm_medium=email&mkt_tok=MzY2LVVLWS0yMjEAAAGIh2Q8XgyWLKZxVUZyprkca63hjn1qj6ELZQmhR5tC6pP8GyZ9Wu4-0GZAnXhuMClbdw5s6ZoSjBrVxo1hBmnItMmgwjPIVu5WSxtk4cb3T0-Hben0DO0

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