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https://www.bizjournals.com/stlouis/news/2019/03/07/best-places-to-work-2019-top-flite-financial.html?b=1551985308^21436773

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* Best Places to Work 2019: Young Professionals Award

BEST PLACES TO WORK 2019: TOP FLITE FINANCIAL OFFERS WHAT YOUNGER WORKERS SEEK

The mortgage lender has adopted unique in-house training programs to develop
young talent
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To Flight Financial's young prfessionals led by Todd Feager (second from left).
Dilip Vishwanat | SLBJ
By Diana Barr – Associate Editor, St. Louis Business Journal
Mar 7, 2019

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Mortgage lender Top Flite Financial looks to attract and retain young talent by
making its St. Louis workplace financially rewarding as well as fun.

To ensure employees’ early success, Todd Feager and Dave Bray, partners and
consumer direct division managers in Top Flite’s St. Louis office, created a
“loan officer academy.” Feager and Bray opened Michigan-based Top Flite’s St.
Louis office, one of 41 nationwide, in May 2016. The local staff has grown from
13 three years ago to 55 today, having added 28 people in the second half of
2018, during which it closed $160 million in loans. The office targets $250
million in volume in 2019.

The mortgage industry suffers from a lack of young talent and a lack of training
is one of the biggest road blocks for a new loan officer, Feager said. Top Flite
runs a local 30-day boot camp each quarter, with Bray as the trainer. The effort
has paid off, with all students passing the national SAFE exam (under the Secure
and Fair Enforcement for Mortgage Licensing Act), and 92 percent doing so on the
first attempt, according to Feager.

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It can take as much as a year to start making good money in the mortgage
industry, Feager said. With Top Flite’s training program, “what used to take
eight to nine months, now takes two to four months,” he said. New employees are
assigned a senior loan officer as a mentor, and Top Flite also provides ongoing
skills training in a “master’s course,” he said.

Feager said Top Flite holds a number of contests to reward performance and “keep
it light, but competitive,” with nearly $175,000 available in 2019 incentives
and sales contest prizes in St. Louis. A weekly contest “wheel” is based on new
business wins as measured by number of appraisals ordered. Monthly prizes for
goals met include a seven-day vacation package and a $1,000 prize for excellent
online client reviews.

As part of its team-building efforts, Top Flite holds a “huddle” for all
employees at the start and near the end of each day. Benefits include a 401(k)
match program, a profit-sharing plan for sales staff, and catered lunches and
occasional dinners, and a holiday party.

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