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Effective URL: https://www.cm.com/conversational-ai-cloud/
Submission: On June 24 via manual from DE — Scanned from NL
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Log In menu * Products * Software as a Service * Mobile Service Cloud Empower your agents to deliver exceptional support, on any channel * Conversational AI Cloud Automate customer service with AI-powered chat- and voicebots * Mobile Marketing Cloud Unlock your customer data and automate your mobile marketing * Ticketing Engage with your visitors and deliver the ultimate ticketing experience * Sign Securely sign contracts, agreements and documents online * Platform as a Service * Communications Platform * SMS * Voice * Conversational Channels * Apple Messages for Business * Facebook Messenger * Google's Business Messages * Instagram Messaging * RCS Business Messaging * Twitter for Business * Viber for Business * WhatsApp Business * Payments Platform * Online Payments * POS Payments * See All Products * Conversational Channels * Apple Messages for Business * Facebook Messenger * Google's Business Messages * Instagram Messaging * RCS Business Messaging * Twitter for Business * Viber for Business * WhatsApp Business * Solutions * By Industry * Charities * Financial Services * Government * Healthcare * Leisure & Travel * Logistics & Transport * Professional Services * Retail & eCommerce * Tech & Media * Utilities & Telco * By Department * Customer Service Build exceptional customer service experiences across channels * Marketing & Sales Personalize and automate marketing and sales communications * IT & Operations Streamline operational processes and improve digital experiences * See All Solutions * Pricing * About Us * Inspiration * Blog * Customer Stories * Downloads * The CM.com Story * Company * Press * Investor Relations * Careers * Awards & Recognitions * Sustainability * Support * Resources * Developers * Integrations & Plugins * Platform Status * Trust Center * FAQ * Customer Service * Glossary * Contact Support * Contact Sign in Contact Conversational AI Cloud GO BEYOND CHATBOTS WITH CONVERSATIONAL AI• DELIVER EXCEPTIONAL CUSTOMER EXPERIENCE AND SELF-SERVICE WITH OUR CONVERSATIONAL AI CLOUD. Talk To an Expert ONE SOLUTION. ENDLESS AI APPLICATIONS. We make Conversational AI accessible. Easily build & launch intelligent Conversational User Interfaces. Chatbot, voicebot, knowledge base, conversational website: easy with Conversational AI Cloud. TRUST OUR LONG-TERM CLIENTS EASILY BUILD YOUR OWN CONVERSATIONAL BOTS Create an intelligent, personalized conversational bot without a single line of code. Design personalized conversations based on Q&As and dialogs to offer the best experience. 1. Intuitive drag-and-drop CMS 2. No coding required 3. Implementation within 8 weeks EMPOWER CUSTOMERS WITH CONVERSATIONS Customer expectations are rising rapidly. Let them decide how, when, and where they contact you. With your AI bot, you can offer a personalized interaction instantly. 1. 24/7 Availability 2. Personalized interactions via chat or voice 3. On every channel, platform & device GIVE YOUR BOT A VOICE: BUILD A VOICEBOT Your customers enjoy the convenience of fast, personal, and easy service. Take your customer service to a whole new level with a voicebot. Supported by Conversational IVR, you can deliver great customer service experiences. Automate phone conversations with Conversational IVR. Customers can interact with the bot in a natural way using speech. A voicebot understands context and can reply in a human way. Discover Voicebots IMPROVE CONTINUOUSLY WITH AI TECHNOLOGIES Intelligent, automated conversations will help improve customer engagement. Our AI technologies will learn from the input from end-users and other companies and will analyze conversational performance. Improve your conversations based on recommendations. 1. Learn from your customers: understand context and intent 2. Advanced NLP techniques, business rules & contextual data 3. Analyze chatbot and voicebot performance to improve conversations UNLOCK MORE VALUE WITH INTEGRATIONS Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to reach even better results. 1. Connect with your database, e-commerce platform or other software 2. Involve Payment solutions for Conversational Commerce 3. Integrate with CM.com or other solutions for Marketing & Service WHY CONVERSATIONAL AI CLOUD? Easy-to-use We simplify technology: the CMS is easy-to-use for everyone. Experienced In Chatbot Business since 2004, helping A-tier clients across the globe. Exact Continuous learning & improvement to provide the most accurate answer. Evident Innovating is working together. All our clients are reference clients. Ask them. Effective Turn conversations into conversions. We don’t stop by just giving an answer. FREE PAPER: THE POWER OF CONVERSATIONAL AI CONVERSATIONAL AI IN CUSTOMER SERVICE With the power of Conversational AI, customer questions can be answered faster. Besides, your organization is continuously fed with data to improve the entire customer journey. Learn more about the Power of AI for Customer Service in the paper. Download Now CONVERSATIONAL AI AT YOUR DISPOSAL Create Your Own Conversations With Conversational AI Cloud, you have everything you need within Conversational AI at your disposal. Our experts are here for you. Create your own intelligent conversations and keep optimizing them based on AI suggestions. High Safety & Security Standards Looking for a safe and reliable partner? We've got you covered. All data is yours and stays yours. Compliant with the highest security standards, ISO 27001 and NEN 7510 certified. Manage access with different authorization and authentication options. We take security very seriously. 1. SCALABLE Automate conversations across channels. Manage a large number of conversations and make customer service scalable. 2. COST-EFFICIENT Easy-to-use, no development needed. Content editors can create their own bots in the CMS. Low total cost of ownership. 3. FUTURE-PROOF Embrace new technologies. Implement Conversational User Interfaces, wherever you like. In web chat, WhatsApp, Voice, IVR and more. HOW OTHER BRANDS USE CONVERSATIONAL AI CLOUD Be inspired by other brands and businesses. Find out how they improve their customer contact with Conversational AI. Onlia Vattenfall ONLIA Optimizing Online Customer Engagement Optimizing Online Customer Engagement Read how insurer Onlia is disrupting the Canadian market with a fully digital proposition, including an AI chatbot in the app and on the website. Read more VATTENFALL Sustainable Innovation to Conversational Sustainable Innovation to Conversational Find out how Vattenfall is efficiently starting the green dialogue with chatbot Nina. Conversational AI Cloud helps Vattenfall reach its ambitions. Read more Read how insurer Onlia is disrupting the Canadian market with a fully digital proposition, including an AI chatbot in the app and on the website. Read more Find out how Vattenfall is efficiently starting the green dialogue with chatbot Nina. Conversational AI Cloud helps Vattenfall reach its ambitions. Read more PACKAGING CONVERSATIONAL AI CLOUD ADVANCED Automate your customer service and customer journeys, answer general questions and improve customer satisfaction. PRO + Advanced package Personalize your interactions and handle complex customers requests. Create an internal knowledge base, digitalize sales, and integrate with any system. ENTERPRISE + Advanced & Pro package Unlock 24/7 dedicated support. Gain ultimate control and protection with advanced security features. 2021 COMPETITIVE STRATEGY LEADERSHIP AWARD FROST & SULLIVAN CM.com has earned Frost & Sullivan’s 2021 Competitive Strategy Leadership Award. A great recognition for our track record within the Conversational AI domain for groundbreaking product design and strong commitment to innovation. Read the Full Report GET STARTED WITH CONVERSATIONAL AI CLOUD Find out how Conversational AI Cloud works and how our clients are getting results from it. Talk to one of our experts to see what Conversational AI can mean for your company. Or try it yourself. Talk To an Expert LATEST ARTICLES May 18, 2022 • Customer Experience THE FUTURE OF CUSTOMER SERVICE STARTS WITH MULTIDISCIPLINARY TEAMS 86% of consumers say that good customer service can take them from one-time buyers to brand advocates. While great customer service is an essential focus of any successful brand — forward-thinking companies are forming customer-focused multidisciplinary teams to help create exceptional customer experiences. Feb 10, 2022 • Customer Experience HOW THE CUSTOMER RELATIONSHIP WILL DEFINE YOUR BUSINESS MODEL New generations of customers ask for different business approaches. Modern consumers are well-informed and tech-savvy, with high standards for any business. A customer-centric business model can help you live up to these standards. Let’s first have a look at these new generations before diving into how you can take on a customer-centric approach. Feb 07, 2022 • Chatbots 6 CHATBOT USE CASES TO REVOLUTIONIZE RETAIL AND ECOMMERCE In the super-competitive world of retail, automation can make the difference between success and failure. Spend too much time on laborious returns or repetitive questions and you’ll have none left to focus on sales strategies and building your customer base. Automating important elements of your retail operation can free up your staff to do great things. Jan 25, 2022 • Customer Experience HOW TO EASILY DIGITIZE INSURANCE WITH SMART SOLUTIONS Consumers are not yet used to handling insurance matters online and mobile, yet they prefer it. This means that insurers need to be accessible everywhere and at all times, but they are not yet responding to this sufficiently. KPMG's research among 70 executives of international insurers shows that they know this all too well. They expect to lose a large portion of their sales to InsurTech or FinTech companies. However, this is easy to avoid without shaking up the entire IT landscape. With CM.com's intelligent solutions, insurers can easily and quickly take steps towards digitalization. In this blog, you can read which steps. Jan 21, 2022 • Mobile Service Cloud HOW TO CREATE CUSTOMER SUPPORT CONTENT THAT ROCKS Customer service isn’t just about solving any problems customers have, it’s about making the journey from web surfer to loyal customer as easy as possible. Having all your potential customer’s questions answered before they’ve asked them is the smartest way to do this. Jan 05, 2022 • Mobile Service Cloud THE STRATEGY OF CUSTOMER SERVICE CHANNELS FOR ECOMMERCE The next time you walk into your favorite brick-and-mortar clothing store, try noting the number of service interactions you encounter in a single visit. You won't get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting. Think — immersive, personalized experiences that grab shoppers' attention. Oct 12, 2021 • Mobile Service Cloud CHATBOT VS. LIVE CHAT: WHICH IS RIGHT FOR YOU? Chat is quickly becoming many customers’ favorite way to communicate with brands. From getting their problems solved quickly to finding out more information about a company’s products or services, chat is fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails. Jul 09, 2021 • Chatbots 5 TIPS TO BUILD THE BEST CHATBOT A growing number of companies are discovering the benefits of chatbots. Unfortunately, there are also a number of pitfalls, which may prevent your chatbot from providing the most optimal experience. With the tips in this article, you'll create a successful chatbot. Jul 02, 2021 • Chatbots BEYOND THE HYPE: USE VOICEBOTS FOR YOUR SERVICE Are voicebots the future of customer service? Many believe so. At the very least, you should consider it. We believe in an omnichannel future of customer service. Make sure you are reachable; on the channel your customer prefers. In this article, we'll show you why a voicebot can also improve your customer service. 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