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Effective URL: https://www.raywhite.com/franchisee-privacy-policy/?utm_campaign=weekly-listings&utm_content=privacy-policy&utm_medium=em...
Submission: On November 29 via api from CA — Scanned from CA
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Text Content
Skip to content Close menu * * ABOUT US * Family history Read more * Our history with auctions Read more * Further together Read more * Meet our leaders and team Read more * Our partners and businesses Read more * JOIN THE FAMILY * Become a business owner Read more * Become a sales agent Read more * Become a property manager Read more * Work for head office Read more * Markets Read more * NEWS AND MARKET INSIGHTS * Latest updates Read more * News Read more * Economic updates Read more * Property advice Read more * Lifestyle insights Read more * Ray White Now Read more * OUR NETWORK Ray White Group * RESIDENTIAL Explore * COMMERCIAL Explore More about Commercial * RURAL & LIVESTOCK Explore More about Rural & Livestock ADDITIONAL OFFERINGS * Business Sales Read more * Concierge Read more * HTL Property Read more * Insurance Read more * Marine Read more * Projects Read more * Property Management Read more * Ray White New Zealand Read more * RW Capital Read more * White & Partners Read more * * buy * rent * sold SEARCH OVER 5,000 PROPERTIES LET’S FIND YOUR PERFECT HOME WHAT'S YOUR BUDGET RANGE ? $0 - $10M Min Range$0 Max Range$10M $0 $10M+ Location name (e.g. Sydney, Melbourne) RadiusWithin 5 kmWithin 10 kmWithin 20 kmWithin 30 km All Property TypesAcreageAcreage/Semi-RuralAlpineApartmentBlock of UnitsDuplex/Semi-detachedFlatHouseRetirementServiced ApartmentStudioTerraceTownHouseUnitLandVillaWarehouseOther Bedrooms+1 Bedrooms+2 Bedrooms+3 Bedrooms+4 Bedrooms Bathrooms+1 Bathrooms+2 Bathrooms+3 Bathrooms+4 Bathrooms Parking+1 Parking+2 Parking+3 Parking+4 Parking Search Our network * Join the family * Find local agent * Find properties Menu Close OPPORTUNITY KNOCKS * Our Network * Join the family * Find local agent * Find properties ABOUT US * Family history * Our history with auctions * Further together * Meet our leaders and team * Our partners and businesses JOIN THE FAMILY * Become a business owner * Become a sales agent * Become a property manager * Work for head office * Markets NEWS AND MARKET INSIGHTS * Latest updates * News * Economic updates * Property advice * Lifestyle insights * Ray White Now BROWSE * About us * Join the family * Property advice * Sell or manage your property * Customer and member feedback * Latest updates * Contact * Franchisee privacy policy TERMS * Legal information * Franchisor privacy policy CONNECT * Facebook * Instagram * LinkedIn * Twitter * YouTube * Back to menu OUR NETWORK * COMMERCIAL More about Commercial * RURAL & LIVESTOCK More about Rural & Livestock * RESIDENTIAL * COMMERCIAL More about Commercial * RURAL & LIVESTOCK More about Rural & Livestock * RESIDENTIAL * COMMERCIAL More about Commercial * Business Sales Read more * Concierge Read more * HTL Property Read more * Insurance Read more * Marine Read more * Projects Read more * Property Management Read more * Ray White New Zealand Read more * RW Capital Read more * White & Partners Read more Ray White Group * Back to menu * buy * rent * sold SEARCH OVER 5,000 PROPERTIES LET’S FIND YOUR PERFECT HOME WHAT'S YOUR BUDGET RANGE ? $0 - $10M Min Range$0 Max Range$10M $0 $10M+ Location name (e.g. Sydney, Melbourne) RadiusWithin 5 kmWithin 10 kmWithin 20 kmWithin 30 km All Property TypesAcreageAcreage/Semi-RuralAlpineApartmentBlock of UnitsDuplex/Semi-detachedFlatHouseRetirementServiced ApartmentStudioTerraceTownHouseUnitLandVillaWarehouseOther Bedrooms+1 Bedrooms+2 Bedrooms+3 Bedrooms+4 Bedrooms Bathrooms+1 Bathrooms+2 Bathrooms+3 Bathrooms+4 Bathrooms Parking+1 Parking+2 Parking+3 Parking+4 Parking Search Menu Close FRANCHISEE PRIVACY POLICY Ray White* and its related bodies corporate (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. Ray White* and its related bodies corporate (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information. * Ray White means the franchisee entity operating a Ray White franchised business in accordance with this website. What is your personal information? When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act 1998 (Cth). In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. What personal information do we collect and hold? We may collect your name, mailing or street address, email address, telephone number, facsimile number, age or birth date, profession, occupation or job title and any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise and information you provide to us through our service centre, customer surveys or visits by our representatives from time to time. We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website. How do we collect your personal information? We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including: * through your access and use of our website; * by telephone, letter, fax or email; * during conversations between you and our representatives; * by contracting with us or completing application forms; * by entering competitions, promotions or requesting information or material from us; or * completing surveys, providing feedback or complaining to us. We may also collect personal information from third parties including: * from third party companies such as credit reporting agencies, law enforcement agencies and government entities; * your representatives (lawyers, accountants and financial advisers); * your employer; or * publicly available sources of information or any other organisations where you have given your consent. Cookies When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer. It also enables us to keep track of your activity on our website for a period of time. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website and track users movements. What happens if we can’t collect your personal information? If you do not provide us with the personal information described above, some or all of the following may happen: * we may not be able to provide the requested products or services to you, either to the same standard or at all; * we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or * we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful. For what purposes do we collect, hold, use and disclose your personal information? We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes: * to provide products and services to you and to send communications requested by you; * to answer enquiries and provide information or advice about existing and new products or services; * to provide you with access to protected areas of our website; * to assess the performance of the website and to improve the operation of the website; * to conduct business processing functions including providing personal information to our franchisor and its related bodies corporate, our related bodies corporate, and contractors, service providers or other third parties; * for the administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes of our franchisor and its related bodies corporate, our related bodies corporate, and contractors or service providers; * to provide your updated personal information to our franchisor and its related bodies corporate, our related bodies corporate, and contractors or service providers; * to update our records and keep your contact details up to date; * to process and respond to any complaint made by you; and * to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country). To whom may we disclose your information? We may disclose your personal information to: * our employees, our related bodies corporate, our franchisor and its related bodies corporate, contractors and service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants; * suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and * any organisation for any authorised purpose with your express consent. We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia). Direct marketing materials We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details on this website) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list. We may provide your personal information to our franchisor for the purposes of direct marketing. How can you access and correct your personal information? You may request access to any personal information we hold about you at any time by contacting us (see the details on this website). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be displayed on our website. We will not charge for simply making the request and will not charge for making any corrections to your personal information. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment, and if necessary, amend. What is the process for complaining about a breach of privacy? If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate. Our procedure for investigating and dealing with privacy breaches is set out in our current complaints handling procedures. Do we disclose your personal information to anyone outside Australia? We may disclose personal information to our franchisor’s related bodies corporate, our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above, including our data hosting and other IT service providers located in various foreign countries. Your personal information may be stored in the cloud in an overseas country and, while you continue to use our services, you consent to your information being disclosed in this manner. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. Security As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk. Links Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices. Contacting us If you have any questions about this privacy policy, any concerns or feedback regarding the treatment of your privacy, please use the contact link on our website. Changes to our privacy policy We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. This privacy policy was last updated on 2 November 2023. FOOTER LINKS RAY WHITE CAREERS Join the family at Ray White, and unlock your career potential. 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