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MELTWATER PRIVACY

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and SiteWhat cookies do we collect through our Site and Services?How do we use
your information?When do we disclose your information?Meltwater and the
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At Meltwater, we know that you care about how your personal information is used
and shared, and that is why we are committed to respecting your privacy and
helping protect the security of your personal information. 

On this privacy page, you will find a drop-down menu. Each tab will provide you
with a Policy with respect to your personal information and different aspects of
the Meltwater business. In particular: 

 * The Meltwater Services: in this tab, we describe the information that we
   collect about you for and/or through the use of our Services, and how we use
   and disclose that information.
 * The Meltwater Site: in this tab, we describe the information that we collect
   about you on our websites and how we use and disclose that information.
 * Cookie Statement: in this tab, we help you understand how and why we gather,
   store and process information collected from you automatically through
   cookies and other tracking technologies (collectively, “cookies”) when you
   use Meltwater Sites or Services.  In this Cookie Statement, we also identify
   your options regarding the use of cookies and the information collected
   through cookies. This Cookie Statement does not apply to any third-party site
   that may be linked on our Site or in our Services.
 * Meltwater and the APPI: this tab is for people in Japan.
 * Meltwater and the GDPR: this tab is for people in the European Economic Area,
   and United Kingdom.
 * Meltwater and the CCPA: this tab is for California consumers (residents). 
 * Meltwater and POPIA: this tab is for people in South Africa.

By using any of our Sites or Services, you agree that your information will be
handled as described in these Policies, to the extent applicable. Your use of
our Services, the Site or cookies, and any dispute over privacy, is subject to
these Policies and the possible Agreement we have with you, including its
applicable limitations on damages and the resolution of disputes. 



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Agreement: means the service agreement signed between you and Meltwater for the
use of the Services.

APPI: means the Japanese Act on Protection of Personal Information (Act No. 57
of 2003).

Cookie Statement: means the cookie statement set out herein and forming part of
this Policy.

GDPR: means the EU General Data Protection Regulation 2016/679 (as amended),
and, in the United Kingdom, that regulation as it forms part of English law
under the European Union (Withdrawal) Act 2018.

Policy: means each of the policies above mentioned, respectively.  

POPIA: means the Protection of Personal Information Act 4 of 2013.

Services: means the products and services you purchase from us, and we provide
to you, as set out in the Agreement. 

Site: means any Meltwater website, including but not limited to, meltwater.com,
fairhair.ai, outsideinsight.com

Visitors: with respect to the Cookie Statement, it means visitors to our public
websites. 

Users: with respect to the Cookie Statement, it means users of our subscription
based Services. 

 

If you are a journalist and you believe your information is included in the
Meltwater database, please refer to influencers.meltwater.com for additional
information regarding our processing of journalist information.

 


WHAT INFORMATION DO WE COLLECT ABOUT YOU FOR OUR SERVICES?

We process your personal information to fulfill our contractual obligations to
provide you with the Services. We need your personal information to create and
maintain your account to access the Services, to create logins for you and to
contact you in case you need support. We collect this data directly from you or
your employer when you execute our Agreement.

 

We collect the following categories of your personal information:

 * Name, email address, phone number, your username for our Services. 
 * Should you wish to connect your social accounts to our Services, we also
   require your username and tokens for your social media profiles.
 * We also collect data, directly from you, about your use of our Services
   automatically according to our Cookie Statement.


WHAT INFORMATION DO WE COLLECT ABOUT YOU WHEN YOU USE OUR SITES?

We collect information about you directly from you, automatically through your
use of the Site or our Services, and through third parties.

Information We Collect Directly From You

We collect information from you when you request information from us or
otherwise interact with our Site and our Services. The type of information that
we collect from you depends on your particular interaction with our Site and may
include, without limitation, your name, address, and email address, and any
other information that you choose to provide to us.

Information We Collect Automatically

We and our third party service providers automatically collect, process and use
information about you through the use of cookies and other tracking technologies
(collectively, “cookies”), including:

 * Details of your visits to our Site including, but not limited to, traffic
   data, location data, weblogs and other communication data, search activities
   as well as the page, content, software or resources that you access.
 * Your IP address, web addresses of the sites you arrive from and go to next
   and information about your connection, including your device’s browser,
   operating system, platform type and Internet connection speed. We use this
   information for operational and performance measurement purposes and to
   regionalize certain contents of the Site.
 * Details of transactions and orders, your history of correspondence with us,
   quote requests or inquiries or when you contact customer service or technical
   support.

Currently our Site does not recognize browser requests not to be tracked. You
may adjust your browser settings so as not to accept cookies.

Information We Collect About You From Third Parties

We may also collect data from third parties we use to publish our advertisements
or to analyse your interest in our Site, such as Google Adwords, Google
Analytics and LinkedIn.




WHAT ARE COOKIES?

Cookies are text files containing small amounts of information that are
downloaded to your device when you visit a website. Cookies are sent back to the
website at each subsequent visit or to any other website that recognizes them.
Cookies are useful because they allow a website to recognize a user’s or
visitor’s device.

Cookies perform lots of different jobs such as: allow you to navigate between
pages efficiently, remember your preferences and generally improve your
experience. Due to their core role of enhancing or enabling usability or site
processes, disabling cookies may prevent you from using certain parts of this
Site. The categories of cookies used on this Site are listed below.


WHAT INFORMATION MIGHT WE COLLECT ABOUT YOU THROUGH THE USE OF COOKIES?

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We may collect, process and use the following information about you through the
use of cookies:

 * Details of your use of Meltwater Services including, but not limited to, last
   login date, and some preferences. 
 * Your IP address, location data, web traffic, your device’s browser, operating
   system, platform type and Internet connection speed are used for operational
   and performance measurement purposes and to regionalize certain contents of
   the Meltwater Services.
 * Details of your history of correspondence with us, quote requests or
   inquiries or when you contact customer service or technical support. 

The following cookies are used in the Meltwater Services:

 * Google Tag Manager
 * Marketo Munchkin
 * Google Analytics
 * Intercom Cookie

We may collect, process and use the following information about you through the
use of cookies:

 * Details of your visits to our Site including, but not limited to, traffic
   data, location data, weblogs and other communication data, search activities
   as well as the page, content, software or resources that you access.
 * Your IP address, web addresses of the sites you arrive from and go to next
   and information about your connection, including your device’s browser,
   operating system, platform type and Internet connection speed. We use this
   information for operational and performance measurement purposes and to
   regionalize certain contents of the Site.

Types of Cookies used on the Site:

Essential website cookies: These cookies are strictly necessary to provide you
with services available through our Websites and to use some of its features,
such as access to secure areas.

Performance Cookies: These cookies gather information about how visitors use and
interact with our Services. For example, performance cookies tell us which pages
are popular, monitor traffic to our website and compile anonymous analytic
information. Performance cookies can also be used to identify and remedy
operational problems with the website.

Functionality Cookies: These cookies are used to recognize and remember your
preferences. For example, functionality cookies may use information, such as
your location, to make sure that you arrive at a version of our Site that is
specific to your city or region.

Advertising Cookies: These cookies are used to show relevant advertising about
our Services on third party websites (i.e. websites that we do not own or
operate). When you visit our website, we will serve a cookie on your device.
This cookie will have information about how you interacted with our website,
such as what pages on the site you looked at. Then, if you visit a website
within an ad network that we work with, the ad network will read the cookie from
your device and show you relevant advertising about our Services.



Cookies used on the Site:

Name: Google Tag Manager
Type: Essential
Purpose: Google Tag Manager enables our use of many essential and performance
Site scripts. It also collects aggregated data about events occurring on the
Site. Other than data in standard HTTP request logs, all of which is deleted
within 14 days of being received, Google Tag Manager does not collect, retain,
or share any information about visitors to our properties, including page URLs
visited.
Read more: https://support.google.com/tagmanager/answer/9323295

Name: Marketo Munchkin
Type: Essential 
Purpose: This Site uses an automation system provided by Marketo Inc., which
uses cookies to recognize you as a unique user when you return to the site, and
to track various data related to your website usage in order to provide custom
content or services related to your specific interests. The cookies placed by
the Marketo server are readable only by Marketo.
Read more: https://documents.marketo.com/legal/cookies/

Name: Google Analytics
Type: Performance
Purpose: These cookies do not collect information that identifies you. The
information these cookies collect is aggregated, therefore anonymous, and is
only used to understand how the site is being used and identify problem areas to
improve user experience.
Read more: https://www.google.com/policies/privacy/ 

Name: Google Ads
Type: Performance
Purpose: Meltwater uses Google Analytics code that allows for certain forms of
display advertising and other advanced features.
Read more: https://support.google.com/google-ads/answer/2549116

Name: Facebook Pixel
Type: Performance & Advertising
Purpose: The Facebook pixel is code that you place on your website. It collects
data that helps us track conversions from Facebook ads, optimize ads, build
targeted audiences for future ads, and remarket to people who have already taken
some kind of action on our website.
Read more: https://www.facebook.com/business/learn/facebook-ads-pixel

Name: LinkedIn Insight
Type: Performance & Advertising
Purpose: The LinkedIn Insight Tag is a piece of lightweight JavaScript code that
helps enable in-depth campaign reporting and unlock valuable insights about
website visitors.
Read more:
https://www.linkedin.com/help/lms/answer/65521/the-linkedin-insight-tag-faqs

Name: OptinMonster
Type: Performance
Purpose: OptinMonster is an online lead capture tool used on the Meltwater
website. OptinMonster uses cookies to determine when a campaign was shown to a
visitor, closed, and successfully converted. Using that information they can
then hide or show the campaign again at a later date.
Read more: https://optinmonster.com/gdpr

Name: Quora Pixel
Type: Performance
Purpose: The Quora Pixel allows the platform to collect browsing information
across sites and helps them to make the ads and content they display on
Quora.com more relevant to users.
Read more: https://www.quora.com/about/pixel_privacy

Name: Triblio ABM
Type: Performance
Purpose: Triblio is an account based marketing platform that uses cookies to
serve web users content from select businesses they’ve previously visited
online.
Read more: https://triblio.com/privacy-policy/

Name: 6sense
Type: Performance
Purpose: 6sense is an account based marketing platform that uses cookies to
serve web users content from select businesses they’ve previously visited
online.
Read more: https://6sense.com/privacy-policy/

Name: Vimeo video embeds
Type: Performance
Purpose: Vimeo’s embeddable video player uses first-party cookies to provide
analytics on how video content is being consumed.
Read more: https://vimeo.com/cookie_policy

Name: Hotjar
Type: Performance
Purpose: Hotjar is a behavior analytics and user feedback service. Their use of
cookies is to facilitate recording interactions, not personal data.
Read more: https://www.hotjar.com/privacy/

Name: Leadfeeder
Type: Performance
Purpose: Leadfeeder is a visitor automation tool that connects marketing
insights to our sales teams.
Read more: https://www.leadfeeder.com/privacy/

Name: Instapage
Type: Performance
Purpose: Instapage is a landing page builder tool, which is used mainly as a
paid advertising destination. InstaPage uses cookies to understand user
behaviour such as the number of visitors and conversions on a page. This data is
shared with Google Analytics via Google Tag Manager.
Read more: https://instapage.com/privacy-policy

Name: Intercom Cookie
Type: Essential
Purpose: Intercom relies on cookies to capture anonymous user data to track
return visitors.
Read more: https://www.intercom.com/legal/cookie-policy

Name: Bound
Type: Performance
Purpose: Bound is an analytics and personalization platform that uses cookies to
customize the experience for website visitors.
Read more: https://www.bound360.com/privacy-policy

Information about our current and potential customers is an integral part of our
business. Our primary goal in collecting personal information is to deliver a
smooth, efficient and personalized experience when using our Site and/or
Services. This allows us to provide you with the information, services and
features that are most likely to meet your needs.

We use your information, including your personal information, for the following
purposes:

 * To provide our Services to you, to facilitate the features on our Site, to
   communicate with you about your use of our Site or Services, to respond to
   your inquiries, to manage your account, to send you information that you have
   requested, and for other customer service purposes.
 * For marketing and advertising purposes. For example, as permitted by
   applicable law, we may occasionally contact you by e-mail, postal mail, or
   telephone to provide you with information about other Services that might be
   of interest to you.
 * To tailor the content and information that we may send or display to you, to
   offer location customization, and personalized help and instructions, and to
   otherwise personalize your experiences while using the Sites or our Services.
 * To better understand how users access and use the Services, both on an
   aggregated and individualized basis, in order to improve our Services to you
   and everyone and respond to user desires and preferences, and for other
   Meltwater Service research and analytical purposes.
 * We automatically track certain information about you, based upon your
   behavior on our Site. We use this information to conduct internal research on
   our user and visitor demographics, interests and behaviors, and to offer more
   personalized content. The information we collect from you and about you is
   used as follows:
   
 * To ensure that content from our Site is presented as optimally as possible
   for you, your computer and your web browser.
 * To measure and improve the Site’s performance and usability, its contents,
   services and features as well as to personalize your overall experience.
 * To send you information based on your relationship or transactions with us,
   notify you about changes to our products or services, provide customer
   support and respond to your inquiries.

 

We do not share your information with non-affiliated third parties for their own
marketing purposes. We do share your information as follows:

 * To Our Affiliates. As permitted by applicable law and as contractually agreed
   between us, we may share your personal information with our affiliated
   entities. Those entities may market their products and services to you, but
   their use of your personal information will be governed by this Policy.
 * Sales Channel Partners and Distributors: We may provide information about you
   to carefully screened entities that work on our behalf, such as our Marketing
   services suppliers, newsletter distributors or other service partners, to
   market Meltwater products and services. Only trusted companies who require
   the use of said information for business purposes are given access to it.
 * Service Providers. We may share your information with other third party
   service providers to assist us in providing our Services to you, responding
   to your requests, and/or to provide you with the partner services you have
   purchased.  

We also may share your information in the following circumstances:

 * Business Transfers. If we are acquired by or merged with another company, if
   substantially all of our assets are transferred to another company, or as
   part of a bankruptcy proceeding, we may transfer the information we have
   collected from you to the other company. We also may transfer our rights
   under any customer agreement we have with you.
 * In Response to Legal Process. We may disclose the information we collect from
   you in order to comply with the law, a judicial proceeding, court order, or
   other legal process, such as in response to a court order or a subpoena.
 * To Protect Us and Others. We may disclose the information we collect from you
   where we believe it is necessary to investigate, prevent, or take action
   regarding illegal activities, suspected fraud, situations involving potential
   threats to the safety of any person, violations of the Agreement or this
   Policy, or as evidence in litigation in which we are involved.
 * Aggregate and Anonymous Information. We may share aggregate or anonymous
   information about users with third parties for research or similar purposes.
 * Legal Purposes. To enforce our Terms of Use and the Agreement we have with
   you; for example, to protect the security of our Services, as required by law
   or when we believe that disclosure is necessary to protect our rights.


LINKS

Our Site may, from time to time, contain links to and from the websites of our
partner networks, advertisers and affiliates. If you follow a link to any of
these websites, please note that these websites have their own privacy policies
and that we do not accept any responsibility or liability for their policies.
Please check their policies before you submit any personal information.




YOUR RIGHTS AS A DATA SUBJECT

You as a data subject have many possibilities to impact how your personal
information is being processed. You can:

 * Request access to your information we process
 * Withdraw your consent if our use of your information is based on consent
 * Request that your information  to be deleted or for you to be forgotten
   (right to erasure)
 * Request that we correct or change your information. As a customer you may
   also do this by logging in to your account.
 * Limit, restrict or object to our use of your information
 * Access your information and/or receive it in a machine readable form 
 * Subject to applicable law lodge a complaint with your local data protection
   authority.

Please note that if you request to remove your information, we may retain some
of the information for specific reasons, such as to resolve disputes,
troubleshoot problems, and as required by law. Furthermore, some information is
never completely removed from our databases due to technical constraints and the
fact that we regularly back up our systems. Therefore, not all of your personal
information will ever be completely removed from our databases.




IDENTITY AND CONTACT DETAILS OF THE DATA CONTROLLER

If you have any questions about this Policy or the use of your personal
information, you are always welcome to contact us at privacy@meltwater.com. You
will also reach our Data Protection Officer at the same address. For our office
details, please visit: https://www.meltwater.com/en/about/contact-us

For the Services, the Agreement includes the details of which Meltwater entity
is the Data Processor of your information.  




MAIN ESTABLISHMENT AND EU/UK REPRESENTATIVES

Meltwater has appointed Meltwater the Netherlands B.V as its main establishment
for data protection purposes in the EU.

The UK representative of Meltwater’s EU based entities is Meltwater (UK)
Limited. The EU representative for any Meltwater UK based entity is Meltwater
the Netherlands B.V.

Both the main establishment, and the UK and EU representatives can be contacted
at privacy@meltwater.com.




POPIA PROTECTS YOUR RIGHTS AS A DATA SUBJECT IN SOUTH AFRICA.

As a data subject, you have various rights regarding how your personal
information is handled by us. You can:

 * Request confirmation as to whether we hold any of your personal information.
 * Access your personal information that we process.
 * Withdraw your consent for us to continue using your personal information, if
   use of your information was based on consent.
 * Request that your personal information be destroyed or erased from our
   systems and databases.
 * Request that we correct or change your personal information. As a customer
   you may also do this by logging in to your account.
 * Limit, restrict or object to our use of your personal information.
 * Subject to applicable law, lodge a complaint with the Information Regulator
   at the following email address: complaints.IR@justice.gov.za. For general
   enquiries, at inforeg@justice.gov.za.

Only your email address, name, contact details and other information as we
specificy from time to time constitutes compulsory information.  All other
information is optional.  If you do not agree to share compulsory information
with us, then you will not be able to make full use of the features that are
offered by Meltwater. If you do not agree to share your optional information
with us, then you might not be able to enjoy all of the Services offered by
Meltwater.

Please note that if you request the deletion of your information, we may retain
some of your personal information when required by any applicable laws to do so,
as well as when we reasonably require it for for lawful purposes related to our
functions and activities, such as resolving disputes and troubleshooting
problems. Furthermore, some information is never completely removed from our
databases due to technical constraints and the fact that we regularly back up
our systems. Therefore, not all of your personal information will ever be
completely removed from our databases.


IDENTITY AND CONTACT DETAILS OF THE RESPONSIBLE PARTY

If you have any questions about this Policy or our use of your personal
information, you are always welcome to contact us at privacy@meltwater.com. You
will also reach our Information officer at the same address. For our office
details, please visit: https://www.meltwater.com/en/about/contact-us

For the Services, the Agreement includes the details of which Meltwater entity
is the Responsible Party, in relation to your information.  




YOUR RIGHTS AS A DATA SUBJECT

You as a data subject have many possibilities to impact how your personal
information is being processed. You can:

 * Request access to your information we process
 * Withdraw your consent if our use of your information is based on consent
 * Request that your information to be deleted (right to erasure) if your
   information is incorrect, used beyond the necessary scope to achieve the
   utilization purposes or obtained by deceit or other improper means.
 * Request that we correct or change your information if your information is
   incorrect. As a customer you  may also do this by logging in to your account.
 * Limit, restrict or object to our use of your information if your information
   used beyond the necessary scope to achieve the utilization purposes or
   obtained by deceit or other improper means.
 * Subject to applicable law lodge a complaint with your local data protection
   authority.

Please note that if you request to remove your information, we may retain some
of the information for specific reasons, such as to resolve disputes,
troubleshoot problems, and as required by law. Furthermore, some information is
never completely removed from our databases due to technical constraints and the
fact that we regularly back up our systems. Therefore, not all of your personal
information will ever be completely removed from our databases.




IDENTITY AND CONTACT DETAILS OF THE DATA CONTROLLER

If you have any questions about this Policy or the use of your personal
information, you are always welcome to contact us at privacy@meltwater.com. You
will also reach our Data Protection Officer at the same address. For our office
details, please visit: https://www.meltwater.com/en/about/contact-us

For the Services, the Agreement includes the details of which Meltwater entity
is the Data Processor of your information.  




YOUR RIGHTS UNDER THE CCPA

You have rights which impact how your information is being processed,
including: 

 * The right to know what information is collected, used, shared or sold;
 * The right to delete (erasure right) information processed by us; 
 * The right to opt-out of the sale of your information. If you are under the
   age of 16, we will only sell your information if you opt-in, with your parent
   or guardian consenting if you are under 13; 
 * The specific personal information right to request a copy of the specific
   personal information collected about you during the past 12 months; and
 * The right to non-discrimination in how we provide the Services to you when
   you exercise any of your rights under the CCPA.  


SUBMITTING A PERSONAL INFORMATION OR ERASURE REQUEST

You may ask us to disclose certain information to you about our collection and
use of your personal information over the past 12 months. Once we receive and
confirm your identity as a user of our Service, we can disclose that information
to you. You may also make a request to have that information erased or deleted. 

You may make these requests by completing this Request Form or you may call us
at 1-833-999-1048, during regular business hours in California. If no one picks
up, we are probably busy with another user, so please leave a message with your
name, query and contact number for us to return your call.

You can make a request for your information twice every 12 months. If you are
making an erasure request, it will help us if you include details of the
information you would like erased. We may need to ask you for additional
information to fully identify you. If we can’t identify you, we may not be able
to erase your information. 

Please note that if you request that we remove your information, we may retain
some of the information for specific reasons, such as to resolve disputes,
troubleshoot problems, and as required by law. Furthermore, some information is
never completely removed from our databases due to technical constraints and the
fact that we regularly back up our systems. Therefore, not all of your personal
information will ever be completely removed from our databases.

We will respond to you on these requests as quickly as received your note but it
may take us up to 45 days. If we need more time than that, we will let you know.




OPT-OUT REQUEST

If you are a resident of California and you want to make it clear to us that you
do not want us to sell your personal information, contact us by clicking here:
Do Not Sell My Information.



Some of the Meltwater Services enable you to use and or access social networks
including, Facebook, Instagram, Twitter and LinkedIn (collectively, "Social
Networks"). In order for Meltwater to collect content and aggregate analytics on
your behalf via the Social Networks APIs, Meltwater may share or exchange, with
the respect Social Networks, some or all of the personal information you have
consented to share when you authenticate your account. To the extent your usage
of the Meltwater Services results in the sharing of any personal information
with the Social Networks, that will be done in accordance with the privacy
policy terms of the relevant Social Networks. If you would like to know more
about these privacy policies, you can find them here:

Twitter
YouTube and Google
Facebook and Instagram
LinkedIn



Meltwater is a global company and information that we collect from or about you
within the European Economic Area (“EEA”), or within any country located outside
of the EEA, may be transferred across international borders to third countries
outside of the EEA, or the country in which you are located, that do not have
laws providing an adequate level of data protection. We as the Data Controller
(or Data Exporter) will do our best to ensure that your information is protected
no matter where it is transferred to.

To ensure adequate protection for personal information we enter into Data
Processing Agreements with our suppliers, including the ones who process your
personal information outside of the non-EEA country in which you are located or
the EEA. When necessary, we utilize approved transfer mechanisms (such as
adequacy decisions or the Standard Contractual Clauses in the EU) to ensure the
necessary protection of your personal information. 



We will only collect and process your information when we have a legal basis to
do so. You also have choices about our use of your information as explained in
this Policy.

 

For our Services, we retain information while you use our Services or as needed
to provide you the Services. This includes data you or others provided to us and
data generated or inferred from your use of our Services. Your account and data
related to your use of the Services, excluding anonymised data, will be deleted
as soon as possible 6 months after the expiry of your Agreement the Service
agreement between us but in any event, no later than 6 months. 

For our Site, we retain your information as long as we have a legitimate
business interest to process it or as long as you have not withdrawn your
consent. This includes data you or others provided to us and data generated or
inferred from your use of our Site.

If you would like us to delete your information upon termination of your
Agreement, please contact us at privacy@meltwater.com.

 

Meltwater takes security of all data, especially your personal information,
seriously. We do our best to protect your information from any unauthorised
access or loss with implemented security features and procedures. You should,
however, be aware that the transmission of information via the Internet is never
completely secure. You should also take necessary steps to protect against
unauthorized access to your password, phone, and computer by, among other
things, signing off after using a shared computer, choosing a robust password
that nobody else knows or can easily guess, and keeping your log-in and password
private. We are not responsible for any lost, stolen, or compromised passwords
or for any activity on your account via unauthorized password activity.

For additional information on what Meltwater has done to protect your
information, please click here.

 

We may send periodic promotional or informational emails to you. You may opt-out
of such communications by following the opt-out instructions contained in the
e-mail. If you opt-out of receiving emails about recommendations or other
information we think may interest you, we may still send you e-mails about your
account or any services you have requested or received from us.



We may change the Policy from time to time due to changed or updated legislation
and/or business standards. All changes to this Policy are posted on this page
and we  encourage you to review our Policy regularly to stay informed.



If you have any questions about our processing of personal data, or this Policy,
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