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WELLS FARGO CUSTOMER STORY

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WELLS FARGO BUILDS A BANKING-AS-A-SERVICE PLATFORM FOR A SEAMLESS CUSTOMER
EXPERIENCE

Watch now
2 min 33 sec



Wells Fargo, one of the largest banks in the world, employs roughly 273,000 team
members and serves over 70 million customers across 8,500 locations and 13,000
ATMs. The bank is driving a digital transformation journey to deliver a unified
customer experience (CX), at the accelerated speed that their customers expect.
As part of this journey, they built Wells Fargo Gateway, a Banking-as-a-Service
(BaaS) platform that provides key services — such as account servicing,
payments, and foreign exchange — through exposing APIs to Wells Fargo’s partners
and developers.

This platform was foundational to One Wells Fargo, the bank’s transformation
program aimed at unifying customers’ experience around any interactions with the
bank — whether it is over phone, web, or mobile. Through API-led connectivity,
services from all partners and applications are seamlessly integrated into the
Wells Fargo experience and consistently rendered on any channel.

Wells Fargo’s application network is the backbone to their digital platform,
enabling reuse of the same API across multiple channels. This reuse allows more
rapid project delivery — increasing the speed of IT project delivery from months
to just weeks — and allows Wells Fargo to be more responsive to its customers’
needs.

“The FX API, which we are offering to our partners, has been a game changer…they
can seamlessly integrate their applications or their systems with our platform.”



Sid Vyas
CTO, Capital Markets and Investment Banking Technology

Industry

Financial services

Use case

Omnichannel

Benefits

Accelerated delivery

Key product components

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