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HOW TO PAY FOR YOUR SUBSCRIPTION

 * Article
 * 09/13/2022
 * 7 minutes to read
 * 8 contributors




IN THIS ARTICLE

Important

As of January 26, 2021, new bank accounts are no longer supported for customers
in Belgium, France, Italy, Luxembourg, Portugal, Spain, and the United States.
If you're an existing customer in one of those countries, you can continue
paying for your subscription with an existing bank account that is in good
standing. However, you can't add new subscriptions to the bank account.

You can use a credit or debit card, or bank account to pay for your
subscription. In some cases, you can pay by invoice, using check or electronic
funds transfer (EFT). If you have a billing profile, your options are slightly
different. For more information, see How to pay for your subscription with a
billing profile. If you're not sure if your account has a billing profile, see
Understand billing profiles.

Just want to find out where to send your invoice payment? If you pay your
invoice by check or electronic funds transfer (EFT), see Where do I send my
check or EFT payment?

Tip

If you need help with the steps in this topic, consider working with a Microsoft
small business specialist. With Business Assist, you and your employees get
around-the-clock access to small business specialists as you grow your business,
from onboarding to everyday use.


BEFORE YOU BEGIN

 * You must be a Global or Billing admin to do the steps described in this
   article. For more information, see About admin roles.
 * The payment method that you choose during checkout is the payment method that
   we use for all future billing periods. You can change it at any time.


DIRECTIVES FROM THE RESERVE BANK OF INDIA

Currently, some credit card transactions, especially transactions exceeding
5,000 INR, are blocked due to a directive by the Reserve Bank of India. This
might affect automatic payments, which means that you might have to make
payments manually in the Microsoft 365 admin center. This directive doesn't
affect usage charges.

Learn more about the Reserve Bank of India directive for recurring payments.

30 September 2022, Microsoft and other online merchants will no longer store
credit card information. Microsoft will remove all stored card details from the
Microsoft 365 admin center. To avoid service interruption, you must add and
verify a payment method for all subscriptions and billing profiles.

Learn about the Reserve Bank of India directive for card storage.


PAYING BY CREDIT OR DEBIT CARD, OR BANK ACCOUNT

Important

Paying by bank account is not available in some countries or regions.

You can pay for your subscription with a credit or debit card, or a bank
account. When you pay with one of these payment methods, we continue to charge
that payment method until the subscription expires, or is canceled. You can
manage payment methods whenever you need to. You can also choose to receive your
organization's invoices as email attachments.


PAYING BY INVOICE

In some cases, you can pay for your subscription by invoice with a check or EFT.
To be eligible to pay by invoice, you must:

 * Be an established customer for at least six months and have no outstanding
   balances
 * Spend a minimum of $6,000 USD a month, or purchase a minimum amount for any 3
   of the last 12 months (this amount can vary by service location).
 * Pass a credit check

When you request to change your payment method to check/wire transfer, there are
two possible results:

 * You're automatically approved, and you're prompted for information about your
   company.
 * You're not automatically approved, but you can submit a support request.

If a credit check is required, you're notified when you buy your subscription.
If you agree to be contacted, you get an email that includes more information
about applying for credit approval. Credit checks are usually completed within
two business days.

Note

Customers who live in Brazil can pay for a subscription with a Boleto Bancario.
If you have selected this option, the billet for payment is sent to the email
provided during subscription purchase within 10 working days after the order
date. The due date is 30 days after the order date. If you don't receive your
Boleto by email, check your spam folder or contact support.

If you prefer, you can pay by electronic transfer between accounts. The Agency
and account number are at the bottom of your invoice. You must enter your
invoice number in the Transfer identification field.

If you pay by invoice for your subscription, you get an email when your billing
statement is ready to view. This email doesn't contain a copy of your billing
statement. However, you can choose to receive your organization's invoices as
email attachments. Your billing statement includes details about your options
for making a payment, and where to send it. If you enter a purchase order (PO)
number when you buy a subscription, the number appears on your billing
statement. For information about accessing billing statements, see View your
bill or invoice.


WHAT IF I HAVE AN OUTSTANDING BALANCE?

If we're unable to charge the payment method on file, we send an email that lets
you know there's a problem. The email briefly states what the problem is and
includes a link where you can check the outstanding balance. We continue to
retry the transaction every few days for 30 days, during which time the
subscription is in a grace period. Every time a transaction fails, you receive
an email alert about the failure.

If you personally added the payment method that has a past due amount, you can
use Settle balance to make a payment. The payment method that you use to pay the
overdue amount becomes the new payment method for all subscriptions that used
the declined payment method.

 1. In the admin center, go to the Billing > Bills & payments page, then select
    the Payment methods tab.
 2. A warning message says which payment method was declined. Select Settle
    balance.
 3. In the right pane, choose a different payment method, or select Add a new
    payment method.
 4. After you've updated the payment method information, select Save.

If you didn't add the payment method used to pay for the subscription, you must
replace the payment method with one you previously added, or with a new one.


WHERE DO I SEND MY CHECK OR EFT PAYMENT?

Check your invoice for payment instructions for your country or region. If
you're not sure how much you owe, you can check your bill and billing history
online on the Invoices tab of the Bills & payments page.

Note

 * Paying by check is only available in a few countries.
 * If you must pay the membership fee for the Microsoft Partner Network (MPN)
   program (Action Pack subscription, Silver or Gold competencies), see Pay
   competency fees for information about how to make an MPN payment.


CHECK OR WIRE TRANSFER PAYMENT PROCESSING TIME

Payments made by check are posted three to five business days after the check
clears your bank. You can contact your bank to confirm the check status.

Payments made by wire transfer have processing times that vary, depending on the
type of transfer:

 * ACH domestic transfers - Five business days. Two to three days to arrive,
   plus two days to post.
 * Wire transfers (domestic) - Four business days. Two days to arrive, plus two
   days to post.
 * Wire transfers (international) - Seven business days. Five days to arrive,
   plus two days to post.

If your account is approved for payment by check or wire transfer, the
instructions for payment are on the invoice.


CAN I PAY MY INVOICE ONLINE?

You can't pay your invoice online. You must remit payment via either check or
EFT.


CAN I CHANGE FROM MY CURRENT PAYMENT METHOD TO PAYING BY INVOICE?

You can only change to paying by invoice if your subscription costs above a
certain amount. You must first pay any outstanding balance on the credit or
debit card or bank account before you can change to paying by invoice. To learn
how to change payment methods, see Change a payment method for a single
subscription.


CAN I CHANGE FROM PAYING BY INVOICE TO USING A DIFFERENT PAYMENT METHOD?

You can't automatically change from paying by invoice to paying with a different
payment method. Instead, you must buy a different subscription paid for with a
credit or debit card or bank account, move all users to the new subscription,
and then cancel the old subscription.


RELATED CONTENT

Manage payment methods (article)
View your bill or invoice (article)
Understand your bill or invoice (article)









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IN THIS ARTICLE




Theme
 * Light
 * Dark
 * High contrast

 * 
 * Previous Versions
 * Blog
 * Contribute
 * Privacy & Cookies
 * Terms of Use
 * Trademarks
 * © Microsoft 2022