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Submission: On December 22 via api from AU — Scanned from AU
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* Products Menu Item Conversational CloudDeliver personalized digital experiences with an AI platform that identifies customer intentGenerative AI – NEWUnleash the untapped power of large language models, merging unstoppable growth with an unwavering commitment to responsible, safe Generative AIVoice AI – NEWCreate seamless, automated customer experiences across voice and messaging — powered by generative AI Menu Item Conversational Intelligence & InsightsDrive improved customer engagement and agent performance with the data & insights critical to optimize conversationsIntegrationsUnlock more data and deliver increased flexibility and impact for your organization with our catalog of integrations PUT IT ALL TOGETHER AI Chatbot Toolset Better conversations start with a better AI chatbot Learn more * Solutions By Industry Financial ServicesDeploy secure messages and proactively engage consumersRetailTransform the end-to-end customer shopping experienceTelco & CableManage the customer journey to maximize retention and minimize costs Travel & HospitalityGuide travelers through real-time requests and assist their travel needsAutomotiveImprove car shopping, ownership, and maintenance experiences By Use Case Customer ServiceUnderstand customer needs and personalize service at scaleConversational CommerceSimplify the commerce experience with unified messaging and voiceB2B Sales & MarketingClose more deals without growing sales and marketing headcountITSMStreamline IT service management and boost productivity By Service LP 360Accelerate time to value with our turnkey contact center as a serviceProfessional ServicesBegin your conversational journey with the help from our expertsTechnical SupportFind 24/7 support when you need itBy PartnerMarketplaceExplore solutions delivered by LivePerson certified partners * Resources Learn AI HubResource LibraryCustomer StoriesNewsBlog Participate EventsPodcastsWebinars Featured Resource Case Study Building easy, effortless, and personalized digital customer experiences with The RealReal Read now * Partners Find a partnerSearch our directory to find partners by type, certification, vertical, and regionBecome a partnerLearn more about all of the benefits of becoming a LivePerson partnerPartner loginLog into our partner portal to access partnership tools and assets * About Our ValuesCareersLeadershipInclusion at LivePersonInvestor Relations Featured News Fast Company Award LivePerson named the #1 Most Innovative AI Company in the world Learn more * Pricing * Log in * Get a demo Register now SO LONG, IVR HELL “YOUR CALL IS IMPORTANT TO US” TREATING PEOPLE LIKE TICKETS DISCONNECTED EXPERIENCES BURNT-OUT AGENTS HOLD MUSIC CHATBOT LOOPS FRUSTRATED CUSTOMERS PUT CONVERSATIONS AT THE CENTER OF YOUR BUSINESS Empower your people, accelerate your shift to digital, and embrace an automation-first customer experience — all by harnessing the power of conversational AI. Get a demo IT’S NOT ABOUT THE AI, IT’S ABOUT THE CONVERSATION Forget the AI hype. We’re living in the age of conversation. Authentic, ongoing conversations are what fuel relationships, earn loyalty, and ultimately, drive growth. From the dawn of chat and messaging to the conversational AI era, LivePerson has been connecting businesses and customers through conversation for nearly three decades. Our technology and team are here to help you: Shift to digitalEmpower your peopleEmbrace automation So long, IVR hell SHIFT TO DIGITAL Reduce costs and meet customer needs and expectations by routing voice calls to messaging and other digital channels. {“30%+”: “reduction in operating costs”, “10%+”: “increase in CSAT”} OUTCOMES 30%+ reduction in operating costs 10%+ increase in CSAT So long, conversation siloes EMPOWER YOUR PEOPLE Give your whole team the conversational AI tools and intelligence to better serve your customers and your business, leveraging 28 years worth of conversational data. {“50%+”: “decrease in agent attrition”, “25%+”: “increase in productivity”} OUTCOMES 50%+ decrease in agent attrition 25%+ increase in productivity So long, chatbot loops EMBRACE AUTOMATION Scale your conversations and free up your human agents by automating the most common — and complex — customer intents so everyone can get what they need, quicker. {“50%+”: “reduction in operating costs”} OUTCOMES 50%+ reduction in operating costs TRUSTED BY THE WORLD’S MOST BELOVED BRANDS Read their stories REAL BUSINESS OUTCOMES, NOT AI HYPE 30% reduction in operating costs 90% automation rate 25% customer satisfaction boost 10x conversion vs traditional digital 50% decrease in agent attrition BUILT FOR THE ENTERPRISE, SAFE FOR EVERYONE Our award-winning Conversational AI platform, Conversational Cloud®, is built using large language models fine-tuned by billions of real customer conversations. With safety and security guardrails designed for the world’s largest enterprises, you remain firmly in control of the conversation. UNDERSTAND Analyze your conversational data to uncover what your customers want, feel, and need to drive actionable business decisions. Keep measuring, learning, and improving. CONNECT Engage customers on any communication channel — from voice to messaging — and enrich the conversation by integrating all your business systems. ASSIST Set up your team with conversational AI-powered tools and insights designed to help them focus on the tasks and interactions that matter most. AUTOMATE Enable self-service and drive faster resolutions through intelligent automation and LLM-powered conversational AI solutions. PUT IT ALL TO WORK WITH THE CONVERSATIONAL FLYWHEEL™ With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. We call this virtuous cycle the Conversational Flywheel, and it’s at the core of everything we do. Learn how to put it in action TAKE A DEEPER LOOK AT OUR CONVERSATIONAL AI PLATFORM Explore Conversational Cloud SEE SUCCESS STORIES FROM LEADERS LIKE YOU “On top of our successes to date with LivePerson’s Conversational AI and platform, LLMs and generative AI hold enormous promise to help us scale seamless and personalized conversations even further.” Read the press release “LivePerson’s omnichannel communication capabilities drive a better customer experience, while also improving agent efficiency. This, combined with LivePerson’s analytics tools and user-friendly platform, support CarGurus’ mission in providing drivers with a personalized, convenient, and transparent experience.” See other quotes like this “Everything we have done on this transformation journey has been about delivering exceptional digital experiences to our customers and our crews, to curate convenient, frictionless, engaging experiences aligned with our purpose to Cultivate a Better World.” Read the press release RECOMMENDED RESOURCES Break out the popcorn Cue the movie montage of what’s new in conversational AI and our customer engagement platform. Take a look Check out more content Scroll through our most-read blogs, infographics, and other conversational AI platform resources. Take me there Get on the guest list Score an exclusive invite to one of our one-of-a-kind industry events. Sign me up Products Conversational CloudGenerative AIVoice AIConversational Intelligence & InsightsIntegrationsAI chatbotsConversational AIMessaging Channels Solutions by Industry Financial ServicesRetailTelco & CableTravel & HospitalityAutomotive Solutions By Use Case Customer ServiceConversational CommerceB2B Sales & MarketingITSM Solutions by Partner Marketplace Services Professional ServicesTechnical Support Learn AI HubResource LibraryCustomer StoriesNewsBlogKnowledge CenterDeveloper CenterSecurity Participate EventsPodcastsWebinars Partners Find a partnerBecome a partnerPartner login About Our ValuesCareersLeadershipInclusion at LivePersonInvestor RelationsSustainabilityPricing © 2023 LivePerson. All rights reserved. CopyrightCorporate GovernancePrivacy PolicyTerms of ServiceGDPRCookies Settings English (United States) * English (United States) * 日本語 (Japan) * Português (Brasil) * Español (Spain) * Español (Mexico) * Italiano (Italy) * Deutsch (Germany) * Français (France) 👋 Want to see our product in action? Try our self-guided demo. DeutschEspañolEspañol (México)FrançaisItaliano日本語Português (Brasil) Powered by Localize English WE USE COOKIES 🍪 By clicking “Accept All Cookies,” you agree we can store cookies on your device to help personalize site content, analyze traffic and assist in our marketing to provide the best possible user experience. To find out more, read our cookie policy. Accept All Cookies Cookies Settings PRIVACY PREFERENCE CENTER * YOUR PRIVACY * STRICTLY NECESSARY COOKIES * PERFORMANCE COOKIES * FUNCTIONALITY COOKIES * ANALYTICS COOKIES YOUR PRIVACY When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More information STRICTLY NECESSARY COOKIES Always Active These cookies are essential to enable you to browse our websites, apps and Services and use the available features. Examples include session cookies for transmitting the website, security cookies and authentication cookies. Cookies Details PERFORMANCE COOKIES Performance Cookies These cookies collect information about how you use our websites, apps and Services. For instance, they track which pages you visit most. We may use this data to help optimize our websites, apps and Services and make it easier for you to navigate within them. Cookies Details FUNCTIONALITY COOKIES Functionality Cookies These cookies allow our websites, apps and Services to remember choices you make while browsing, such as geographic location and preferences (e.g., text size and fonts). Cookies Details ANALYTICS COOKIES Analytics Cookies These cookies track your activity on our website, apps and services to help deliver to you and track relevant marketing and advertising. Cookies Details Back Button COOKIE LIST Filter Button Consent Leg.Interest checkbox label label checkbox label label checkbox label label Clear checkbox label label Apply Cancel Confirm My Choices Allow All