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Change address
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The nbn® network is not currently available in your building
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We have made several attempts to initiate the process of establishing an
nbn network connection to your building, however we have been unsuccessful in
our engagement with the building’s authorised representative. Consequently, nbn
does not currently plan to install a network connection to your building, unless
we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a
number of implications to be aware of:
* Critical copper services such as emergency lift phones and monitored fire
alarm systems may be at risk of disconnection.*
* Occupiers may not be able to continue to access other critical services
connected to the existing Fixed Line networks such as medical alarms and
emergency call systems, monitored security alarms and fax machines.^
* Existing fixed line services will be disconnected at a future date and
occupiers will not be able to make phone calls or access the internet over
the Fixed Line network unless the nbn supplied equipment is installed at the
property. The disconnection of existing Fixed Line services will not affect
occupier's ability to access phone and internet services over mobile
networks.
* Future requests for an nbn network connection will result in costs payable by
the Owners Corporation and/or owners/occupiers.
However, if your phone and internet services are already provided via another
fibre network, they will continue to operate as normal unless your provider
advises otherwise.
nbn strongly recommends that you contact your current provider of phone and
internet services, or visit www.nbn.com.au/switchoff for more information about
whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an
installation in the future.
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Read more about the process
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*Please ask your Owners Corporation to contact the lift and alarm service
providers for your building. This will help minimise a break in service when the
existing network is switched off. Existing fire and lift services registered
with nbn may be exempt from immediate disconnection. Please visit
www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will
continue to operate after the nbn rollout has been completed based on
information provided by alternative network owners/operators. For more
information, please visit www.nbn.com.au/switchoff or contact us.
#
Although most existing services will be replaced by the nbn network, there are
some services that should not be impacted. These include those services provided
over non-nbn fibre networks, some services in some apartment complexes, and some
business and Special Services. nbn strongly recommends you contact your current
phone and internet provider as soon as possible to find out if your services are
impacted. You can also find out more at www.nbn.com.au/switchoff
delivers a fibre network to this area.
For specific information on how to connect your premises contact the existing
provider.
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View more address information
NEXT STEPS
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Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll
out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more
information.
If you are the developer of this property, please speak to your nbn New
Developments representative or contact us.
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Construction stage
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View more address information
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We expect to have more information about the availability and technology in your
area soon.
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Please check back periodically for updates on when your premises will be ready
to connect.
--------------------------------------------------------------------------------
View more address information
The nbn® network is not currently available at your premises
--------------------------------------------------------------------------------
Despite nbn’s best efforts to connect the premises, the connection is prevented
due to land geography or other significant barriers.
--------------------------------------------------------------------------------
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View more address information
LEARN MORE
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Planned to be available from *
Note: Some premises may require more work before they are ready to connect.
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Planned technology
*
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Construction stage
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View more address information
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*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 23/4/2024 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
--------------------------------------------------------------------------------
LEARN MORE
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More work required
Thank you for your patience. We're working to provide you with clarity on when
your premises will be ready to connect. Please check back periodically for
updates.
More work required
Thank you for your patience. We're working to provide you with clarity on when
your premises will be ready to connect. Please check back periodically for
updates.
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
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Planned technology
*
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
View more address information
--------------------------------------------------------------------------------
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 23/4/2024 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
NEXT STEPS
--------------------------------------------------------------------------------
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone
and internet provider.
Choose a provider in your area
Choose a provider in your area
Choose a provider
--------------------------------------------------------------------------------
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Planned technology
*
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Disconnection information
Note: Some customers may be given an earlier disconnection date from their phone
and internet provider. Please contact your current provider for further
information.
--------------------------------------------------------------------------------
#
Although most existing services will be replaced by the nbn network, there are
some services that should not be impacted. These include those services provided
over non-nbn fibre networks, as well as some services in some apartment
complexes, and some business and Special Services. If you are currently
receiving broadband services using one of these networks, your broadband
services will not be disconnected and you do not need to move to the nbn network
if you do not want to. nbn strongly recommends you contact your current phone
and internet provider for more information.
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--------------------------------------------------------------------------------
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be
disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a
service over nbn Fixed Wireless, you should speak to your phone and internet
provider at the time you place your order.
Read more for regional and remote Australia
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn®
Satellite Service+. The business nbn Satellite Service is designed to support
business-grade internet, data and voice services§ to Australian businesses in
remote and rural areas^.
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Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected
from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a
service over nbn Satellite, you should speak to your phone and internet provider
at the time you place your order.
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
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View more address information
--------------------------------------------------------------------------------
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 23/4/2024 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
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+
nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria.
Premises identified by nbn as medium/large business premises are not to be
serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite
product available to medium/large business premises is business nbn™ Satellite
Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus
services or believe your premises has been incorrectly categorised please
contact your phone and internet provider.
--------------------------------------------------------------------------------
§
The business nbn Satellite Service provides voice support for VoIP carriage and
is not a voice provider.
--------------------------------------------------------------------------------
^
An end customer’s experience, including the speeds actually achieved over the
nbn™ network, depends on the nbn™ access technology and configuration over which
services are delivered to your premises, whether you are using the internet
during the busy period, and some factors outside nbn’s control (like your
equipment quality, software, broadband plan, signal reception and how your
service provider designs its network).
NEXT STEPS
--------------------------------------------------------------------------------
Activate your nbn connection
The next step is to contact a phone or internet provider and order an
nbn powered plan.
Choose a provider in your area
Choose a provider in your area
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Technology used in your connection
has been used in your connection to the nbn network.
We’re planning to change your nbn technology.
You will soon need to transition your existing nbn powered plan to a new plan
based on . Your phone and internet service provider will be in touch to guide
you through the proces.
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View more address information
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LEARN MORE
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This location is connected to the nbn® network
--------------------------------------------------------------------------------
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Technology used in your connection
has been used in your connection to the nbn network.
We’re planning to change your nbn technology.
You will soon need to transition your existing nbn powered plan to a new plan
based on . Your phone and internet service provider will be in touch to guide
you through the proces.
--------------------------------------------------------------------------------
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View more address information
--------------------------------------------------------------------------------
NEXT STEPS
--------------------------------------------------------------------------------
You're ready to change to a new nbn® technology
Learn more about changing technologies
--------------------------------------------------------------------------------
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Changed technology
*
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
View more address information
--------------------------------------------------------------------------------
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 23/4/2024 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
NEXT STEPS
--------------------------------------------------------------------------------
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone
and internet provider.
Choose a provider in your area
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Planned technology
*
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
View more address information
--------------------------------------------------------------------------------
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 23/4/2024 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
NEXT STEPS
--------------------------------------------------------------------------------
Activate your nbn connection
The next step is to contact a phone or internet provider and order an
nbn powered plan.
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Technology used in your connection
has been used in your connection to the nbn network.
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
View more address information
--------------------------------------------------------------------------------
LEARN MORE
--------------------------------------------------------------------------------
This location is connected to the nbn® network
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Technology used in your connection
has been used in your connection to the nbn network.
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
View more address information
--------------------------------------------------------------------------------
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The nation’s digital backbone. We’re powering Australia’s digital future,
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DO MORE WITH FASTER NBN SPEEDS
Turbocharge your online life with near gigabit download speed options^ –
unleashing a richer experience all round, whether you’re streaming, gaming or
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With more fibre across our network, more Australians than ever before are
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^Your experience, including the speeds actually achieved over the nbn network,
depends on the nbn access technology and configuration over which services are
delivered to your premises, whether you are using the internet during the busy
period, and some factors outside of nbn’s control (like your equipment quality,
software, chosen broadband plan or how your provider designs its network). For
nbn Fixed Wireless, speeds may also be impacted by the number of concurrent
users on the nbn Fixed Wireless network, including during busy periods. For nbn
Satellite, end customers may also experience latency.
*business nbn is not available on the nbn Fixed Wireless network. Not all
providers offer plans based on the full range of wholesale business nbn
products, product features and services. Availability of wholesale business nbn
products, product features and services depends on an end customer’s access
technology and area. Ask your preferred provider if they offer plans based on
these wholesale business nbn products, product features and services in your
area.
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