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FORMERLY WHITE RABBIT EXPRESS


ANYONE, ANYWHERE CAN BUY FROM JAPAN.

Get Started


WE’LL HANDLE THE ORDERING, PAYMENT, PICKUP, AND SHIPPING—SO YOU DON’T HAVE TO.

Cross-border payment
We’ll handle payment for you, whether by cash, furikomi, konibini pay, or credit
card.

Cross-border shipping
Ship by Japan Post, FedEx, or DHL.

Auction bidding
Bid on Yahoo!Auctions.

Communicate with sellers
We can relay messages between you and the seller.

Live chat
Chat with us! We are here to help.

Pre-orders
Reserve items months in advance.

In-store pickup
Shop physical stores too. Additional fees may apply.

Limited editions
Buy limited-edition and bonus items.



GET THE HELP YOU NEED, EVERY STEP OF THE WAY.

We treat everyone like a VIP
Our experts are here to help by chat or email.
Get a quote, instantly
Add the items you want to buy for an instant quote. It’s so fast and simple.
45-days free storage
We’ll keep your packages safe until you are ready to ship.
100% money back guarantee
We buy your item, or you pay nothing.


DELIVERING HAPPINESS FROM JAPAN SINCE 2005

As pioneers of proxy-buying in Japan, we lead on innovation and user experience.
Our customer care wins the highest ratings in the industry.
Get Started

We’ve helped tens of thousands of people in 140 countries purchase over 2
billion yen in goods from Japan.



FREQUENTLY ASKED QUESTIONS

 * The Basics
 * Getting Started

How much are your service fees?

You can get an instant quote which includes our fees by adding a product from
any Japanese online store to your cart. Once an item is added you will get a
full breakdown of the costs minus international shipping.

Can I buy pre-order items?

Yes, we can accept requests for pre-order items. You will pay for the item and
our fees upfront, then international shipping once the item releases.

What shops can I buy from? Do you handle Yahoo Auctions?

We are able to buy from almost any Japanese store. Including:

   
 * Auction sites—like Yahoo Auctions and Rakuma.
 * Online stores—like Amazon Japan, Rakuten, Zozotown and others.
 * Mail-order—via fax, letter, or phone.
 * In-store pick-up at physical shops and events.
 * Japanese marketplaces—like Mercari, Otamart, and Frill.
   

Can I adjust the customs value of an order?

We declare the custom value of your package as the total cost of its contents,
excluding our service fees and domestic shipping costs. Packages shipped are
marked as "Merchandise" and cannot be marked as "Gift." You will be responsible
for covering any import fees incurred by your package.

How long can I store an item at Japan Rabbit?

We can store items for up to 45 days after they arrive. This means you can wait
and consolidate packages to save on international shipping.

How much does international shipping cost?

We ship internationally using the following shipping methods:

   
 * Japan Post
     
   * EMS (Express Mail Service)
   * International ePacket (Smal Packet Airmail)
   * Small Packet SAL (Surface Airlift)
   * Parcel Post Airmail
   * Parcel Post SAL (Surface Airlift)
   * Seamail (Surface Mail)
     
 * FedEx
     
   * FedEx International Priority
     
 * DHL Express
     
   * Global Express
     
   

Estimate shipping costs from Japan with our Shipping Calculator.

What is Japan Rabbit?

Japan Rabbit is an ecommerce service company that makes it easy-peasy to buy
things from Japan that would otherwise be fiendishly difficult. We are a
proxy-buying service company, not an online shop. As such, we act on behalf of
our members' requests to buy-and-ship specified merchandise from Japan-based
online shops, marketplace platforms, auction sites, and retail stores.

What is Japan Rabbit's mission?

Japan Rabbit is on a mission to bring peace of mind to the people and businesses
that depend on us to buy from Japan. We handle everything from order management
and cross-border payment to purchasing and international shipping—so you don't
have to. We are working to elevate ecommerce between Japanese sellers and
overseas buyers, a critical service for the future of Japan's global economics.

How does Japan Rabbit make money?

Japan Rabbit makes money by charging our members fixed and variable fees for
every successful purchase. Other sources of income include fees on photo
requests, express processing, shipping payments, storage, and other services
like splitting packages and discreet packing. This is how Japan Rabbit can
continue building new and better products that help members get the most from
their money.

Who can use Japan Rabbit?

Anyone who is an adult under applicable law (18 years and older in the U.S.) may
sign up! Minors may access Japan Rabbit and use its service only under parental
or adult supervision.

What types of payment does Japan Rabbit accept?

Japan Rabbit accepts payment by credit card. Supported credit cards include
Visa, Mastercard, American Express, JCB, Discover & Diners. All payments are
charged in US dollars.

Package forwarding from Japan.

Get an Address in Japan!

Delivery Partners
Accepted Payment Methods
Secure Payment
Payment at Japan Rabbit is safe. Your payments are processed using a secure
connection.

Japan Rabbit makes buying from Japan hassle-free for thousands of people and
businesses worldwide.

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Support
   
 * Help and Contact
 * Service Fees
 * Shipping Calculator
 * System Status
 * Changelog
   

Company
   
 * About Us
 * Careers
 * Blog
 * Japanese Online Stores
 * Things To Buy From Japan
   

Sister Brands
   
 * Blackship
 * OMG Japan
 * White Rabbit Press
   

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