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 * About
 * Solutions
   * Ascend | CXaaS
   * Contact Center
   * Conversational AI
   * Workforce Optimization
 * Services
   * Consulting
   * Managed Services
   * Support
 * Products
   * Xcelerate
   * Blueworx IVA
   * Blueworx Cloud
   * Notification Services
   * Caller Elected Callback
 * Team
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 * Contact Us


COMPLETE CONTACT CENTER SOLUTIONS.

If it improves customer engagement, we do it. From strategic vision and planning
to implementation and management. Every technology, every platform, across your
entire contact center operations.

Trade hassles and headaches for meaningful, measurable results.

Talk To Us


WHAT’S YOUR
CUSTOMER EXPERIENCE?

If your customer interactions need attention, we can help improve them along
with operational efficiencies. It’s true, you can have satisfied customers and
happy agents at the same time. Sounds nice, doesn’t it? Here’s how we do it:

STRATEGIC CONSULTING

We leverage decades of experience to align technology, customer data and
processes so they work in concert to help meet your key business objectives.

CONTACT CENTER

We offer strategies for fast and secure cloud migration and intelligent
omnichannel solutions to improve your user experience.

CONVERSATIONAL AI

From chatbots and virtual agents to customer experience design and more, we can
help improve the quality and efficiency of your customer interactions.

WORKFORCE OPTIMIZATION

Our WFO solutions can help improve employee engagement, performance and overall
job satisfaction. And that boosts your bottom line.

MANAGED SERVICES

Whether on-site, via the cloud or a hybrid, we offer flexible support services
for every contact center, driving productivity and cutting operational costs.

PRODUCT DEVELOPMENT

We innovate with a purpose and produce tangible, meaningful results you can see.
Our innovations constantly improve accessibility, efficiencies, and
speed-to-market for our clients.


ACROSS INDUSTRIES. ACROSS THE GLOBE.

We support technology and customer-engagement solutions for Fortune 500
companies worldwide, with thousands of successful deployments across every major
industry.

 * FINANCIAL SERVICES

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 * INSURANCE

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 * TRAVEL AND HOSPITALITY

 * UTILITIES

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 * FIVE KEY THINGS TRAVEL INDUSTRY CONTACT CENTER LEADERS NEED TO CONSIDER IN
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