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THE DEBT REVIEW AWARDS


THE DEBT REVIEW INDUSTRY AWARDS PROGRAM

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 * Winners 2022
   * Winners 2021
   * Winners 2020
   * Winners 2019
   * Winners 2018
   * Winners 2017
   * Winners 2016
   * Winners 2015
 * The Debt Review Awards
   * The Debt Review Awards Process
   * The Debt Review Awards Show
   * Participant Contact Information
 * Sponsors & Contributors
   * ABSA
   * Capital Data
   * Consumer Friend
   * DCASA
   * DC Partner – Payment Distribution Agency
   * First National Bank
   * Hyphen PDA
   * iPDA
   * MFC
   * Mi LAW
   * NDCA
   * Nedbank
   * Nimble
   * Old Mutual
   * ONE
   * Slipstream
   * Steyn Coetzee Attorneys
   * Wesbank
 * Re-Watch The Live Stream

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THE DEBT REVIEW AWARDS


THE ANNUAL DEBT REVIEW AWARDS

The Debt Review Awards is an industry Awards Program which is specific to the
Debt Counselling and Debt Review Industry. All NCR Registered Debt Review
Industry Parties are invited to participate and are in line to be considered for
Awards.

Each year the Debt Review Awards organizers call on the industry to share their
feedback on the various Payment Distribution Agencies, more than 1700 active
registered Debt Counsellors and over 8300 registered credit providers. With the
use of online software, the industry is able to pool their knowledge and
experience to reflect the current level of performance of various industry role
players.

For more information on the Debt Review Awards process: Click Here


WHO CAN WIN AWARDS?


DEBT COUNSELLORS

Over several months the industry is invited to apply their industry knowledge
and expertise as they consider possible candidates and narrow the field to a
shortlist of nominees using online software. The nominees are then considered in
more detail and winners in the following 5 categories are announced during the
Debt Review Awards Show:



 

BOUTIQUE DEBT COUNSELLOR

Description*:

1 debt counsellor

1 Office

Less than 100 clients



 

SMALL DEBT COUNSELLOR

1 or more Debt Counsellors

1 Office

100 – 300 clients



MEDIUM DEBT COUNSELLOR

1 or More Debt Counsellors

1 Office

300 to 1000 clients



LARGE DEBT COUNSELLING PRACTICE

Description*:

More than 1000 clients

More than one debt counsellor in the company

Regional or National operation



NATIONAL DEBT COUNSELLING PRACTICE

Description*:
More than 4000 clients

More than one Debt Counsellor in the company

National operation

Single or Multiple branches

* Note: Individual operations are reviewed in terms of their own merits and are
categorised in the most appropriate category based on the running of their firm.
The criteria that best fits the debt counsellors operation is used. The
description given is thus a general description. Not each point mentioned might
apply to every company in the category.

 

DC CRITERIA

Debt Counsellors are evaluated on the following criteria:

Collection ratios, Client retention, Proposal Quality, Query resolution,
Communication and Staff Knowledge, Adherence to timelines, Consumer education,
Balancing the needs & rights of the consumer and credit provider, Court & NCT
Activity etc.




PAYMENT DISTRIBUTION AGENCIES

Payment Distribution Agencies handle the money in the debt review process. They
receive a single payment from consumers and split and distribute the payment in
accord with the consumer’s debt counsellors plan (and granted court order) each
month. Over the years 5 PDAs have operated with service level agreements with
the NCR. At present firms are busy registering with the National Credit
Regulator because of changes to the NCA. After the passing of the National
Credit Amendment Act 2014 in March 2015, PDAs are now embedded in SA Law. All
firms wishing to distribute funds for consumers have registered or are applying.
Only firms with existing service level agreements or completed registration will
be considered in this year’s awards process.
.
* No PDA staff member participates in the peer review in this category.

PDA CRITERIA

PDAs are evaluated based on the following criteria:

Collection and Payment capacity and accuracy, Consumer/CP/DC support, Industry
support, Query resolution, industry engagement and participation, promotion of
DC businesses and the debt review industry,  usability of software, adaptability
of software, payment distribution.




CREDIT PROVIDERS

Credit providers are divided into the following categories:

UNSECURED CREDIT:

 * Short-Term Credit Provider
 * Retail Finance Credit Provider
 * Large Non-Bank Credit Provider
 * Bank (Unsecured)

SECURED CREDIT:

 * Vehicle Finance (VAF)
 * Bank (Secured Credit – Bonds)

HIGHEST RATED CREDIT PROVIDER DEBT REVIEW DEPARTMENT

NEW: This year we will also be able to answer which debt review department was
the highest rated overall.

* No Credit Provider staff member participates in the peer review in this
category. It is thus not possible for Credit Providers to award prizes to their
own companies.

 

Credit Provider CRITERIA

CPs are evaluated based on the following criteria:

Adherence to industry timelines, Cancellation of Debit Orders, Client treatment,
Query resolution, documentation provision, CoB timelines, Counter Proposal
frequency and necessity, frivolous legal activity, enactment of court orders,
Staff training, Communication and industry support etc.


AUDITING THE INDUSTRY PEER REVIEW PROCESS

Auditing of the process is done by Moore SA Auditors.







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