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   at £200m.
   
   
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   CAPITA AGREES SALE OF CAPITA ONE
   
   Capita has agreed to sell its standalone software business Capita One to
   Orchard Information Systems Limited in a deal that values Capita One Limited
   at £200m.
   
   
   CAPITA RENEWS CONTRACT TO ADMINISTER THE ROYAL MAIL STATUTORY PENSION SCHEME
   
   Capita has renewed its contract with the Cabinet Office to administer the
   Royal Mail Statutory Pension Scheme (RMSPS) for six years from 2026.
   
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   FEATURED NEWS
   
   CAPITA AGREES SALE OF CAPITA ONE
   
   Capita has agreed to sell its standalone software business Capita One to
   Orchard Information Systems Limited in a deal that values Capita One Limited
   at £200m.
   
   
   CAPITA RENEWS CONTRACT TO ADMINISTER THE ROYAL MAIL STATUTORY PENSION SCHEME
   
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   Royal Mail Statutory Pension Scheme (RMSPS) for six years from 2026.
   
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SEARCH BY KEYWORDS AND/OR USING THE FILTERING OPTIONS





CASE STUDY: HOW EDUCATORS ARE ANCHORING THE ROYAL NAVY’S TRAINING TRANSFORMATION
MISSION

Discover how the Royal Navy and Team Fisher, the Capita-led consortium working
on Project Selborne, are transforming 80% of shore-based training for sailors
and marines.

Read the case study Services for defence organisations



REPORT: EFFECTIVE PAYMENT COLLECTIONS: LEAD WITH EMPATHY, HANDLE WITH CARE

By prioritising integrity and compliance, businesses can navigate the
complexities of the collections market in the UK & Ireland with confidence and
resilience.

Download the report



THE BIG QUESTIONS: OUR LEARNING AND DEVELOPMENT PODCAST SERIES

We meet with L&D practitioners across industries and sectors to discuss the big
questions in learning, exploring how we can all learn and grow at work – and
providing you with practical tips along the way.

Listen now



THE AGE OF THE AUGMENTED AGENT

As we move closer to making real on the promise of Generative AI, our thought
leadership paper explores AI and Gen AI through the customer experience lens.

Download the paper



CASE STUDY: HOW EDUCATORS ARE ANCHORING THE ROYAL NAVY’S TRAINING TRANSFORMATION
MISSION

Discover how the Royal Navy and Team Fisher, the Capita-led consortium working
on Project Selborne, are transforming 80% of shore-based training for sailors
and marines.

Read the case study Services for defence organisations



REPORT: EFFECTIVE PAYMENT COLLECTIONS: LEAD WITH EMPATHY, HANDLE WITH CARE

By prioritising integrity and compliance, businesses can navigate the
complexities of the collections market in the UK & Ireland with confidence and
resilience.

Download the report



THE BIG QUESTIONS: OUR LEARNING AND DEVELOPMENT PODCAST SERIES

We meet with L&D practitioners across industries and sectors to discuss the big
questions in learning, exploring how we can all learn and grow at work – and
providing you with practical tips along the way.

Listen now



THE AGE OF THE AUGMENTED AGENT

As we move closer to making real on the promise of Generative AI, our thought
leadership paper explores AI and Gen AI through the customer experience lens.

Download the paper



CASE STUDY: HOW EDUCATORS ARE ANCHORING THE ROYAL NAVY’S TRAINING TRANSFORMATION
MISSION

Discover how the Royal Navy and Team Fisher, the Capita-led consortium working
on Project Selborne, are transforming 80% of shore-based training for sailors
and marines.

Read the case study Services for defence organisations


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WHAT'S NEW


FEATURED HIGHLIGHTS

CAPITA PLC EXTENDS CONTRACT WITH EUROPEAN TELECOMS PROVIDER

Capita announces it has extended its customer experience contract with a leading
European integrated telecoms company for 2 years from January 2024.

Read more


CAPITA SECURES EXTENSION WITH WESTMINSTER CITY COUNCIL

Capita has a 3 year extension to deliver council tax, revenues and benefits, and
business rates customer management for Westminster City Council.

Read more



OUR EXPERTISE IN YOUR INDUSTRY

We’re a consulting, transformation and digital services business, delivering
innovative solutions to transform and simplify the links between businesses and
customers, and governments and citizens. We offer unparalleled breadth and depth
of expertise across each of the industries we support – find out more by
selecting your industry below.

EDUCATION AND LEARNING

Our market-leading local authority software and best-in-class school support
services are helping to deliver the best possible outcomes for children and
young people.

Read more

FINANCIAL SERVICES

We help financial services clients navigate the unique, evolving challenges of a
complex, highly-regulated industry, helping to transform their customers’
experiences.

Read more

CENTRAL GOVERNMENT

We’re a vital strategic partner to government, delivering technology-enabled
services to create better outcomes for citizens and communities.

Read more

LOCAL GOVERNMENT

We work together with local authorities to improve productivity and outcomes,
helping to create thriving local spaces and exceeding service expectations.

Read more

HEALTH

We’re committed to delivering high quality healthcare technology and services
for under-pressure professionals, improving patient outcomes.

Read more

HOUSING

Our cloud-based housing management software helps social housing providers to
manage stock efficiently and compliantly whilst keeping residents safe.

Read more

RETAIL

We’re experts in creating seamless experiences, helping retailers meet
increasing consumer expectations with services which improve online and in-store
performance.

Read more

TELECOMMUNICATIONS

We apply our industry- and technology expertise to help our telecoms clients
transform operations, processes and culture for seamless end-to-end experiences.

Read more

TRANSPORT

We help the transport industry enhance passenger experience safely, sustainably
and efficiently with our industry- transformational and technology expertise.

Read more

UTILITIES

We’re helping transform the utilities industry, enabling a culture of not just
energy consumption, but energy creation in line with rising consumer
expectations.

Read more

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INSIGHTS


LATEST INSIGHTS

Capita experts share their opinion and insight on new ideas, approaches,
technology and topics related to our business and markets.

Learning & development
Workforce development

CONTINUOUS LEARNING: A STRATEGIC ADVANTAGE FOR YOUR ORGANISATION AND ITS PEOPLE

Justice Onwuka
Leveraging the power of continuous learning organisations can unlock and capture
several significant benefits
22/07/2024
3 Mins read
Insight
Local government
Placemaking
Property and infrastructure
Smart cities

INCLUSIVE CITIES: PAVING THE WAY FOR ACCESSIBLE URBAN LIVING

Steve Ottewell
Prioritising accessibility and embracing diversity can pave the way for urban
environments where everyone can thrive.
01/07/2024
3 Mins read
Insight
Retail
Customer experience
Digital & technology
Retail
Our thinking

MANY NOT-SO-HAPPY RETURNS

Capita Experience
Online returns are the new scourge of the UK’s retail industry. Growing by 95%
between 2014 and 2019 alone, the threat to sustainability is enough to warrant
discussion at the next COP summit.
20/06/2024
4 mins read
Insight
Retail
Artificial intelligence
Augmented reality
Digital & technology
Retail
Our thinking

UNIFIED RETAIL EXPERIENCE: MERGING IN-STORE AND ONLINE SHOPPING ON THE HYBRID
HIGH STREET

Capita Experience
Is online the future, and are high streets flourishing? Just as they have for
centuries, bricks and mortar retailers are reinventing themselves – competing
and complementing the online option, and even stealing a march on it.
20/06/2024
3 mins read
Insight
Local government
Property and infrastructure
Resilience

UNLOCKING VALUE: THE ART OF EFFECTIVE ESTATE ASSET MANAGEMENT

Phil Bishop
We consider how effective asset management can ensure resources are used
efficiently, costs are controlled, and assets are maintained to support
long-term sustainability.
03/06/2024
2 Mins read
Insight
Health
Welfare
Automation
Data and analytics
Digital & technology
Productivity
Property and infrastructure
Resilience
Vulnerability

UNLOCKING EFFICIENCIES FOR GP PRACTICES THROUGH DIGITAL TRANSFORMATION

Neil Skellham
Find out how we’re helping to deliver practical and agile digital management
solutions for GP practices
17/05/2024
4 Mins read
Insight

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View all insights

CASE STUDIES


READ ABOUT OUR WORK

Every day we’re helping our clients transform and simplify services with
innovative solutions. Here are some practical examples of how we’re delivering
these solutions and the difference they make.

HELPING A LARGE WATER COMPANY ENHANCE EXPERIENCE

Summary
Our partnership with Severn Trent has given their customers a better experience
and aided with debt collection.

CARBON NEUTRAL GOALS: SUPPORTING LANCASTER UNIVERSITY’S PLANNING APPLICATION
PROCESS FOR A SOLAR FARM

Summary
We applied our experience in managing large, complex applications to process
planning for Lancaster University’s solar farm through to formal determination.

KEEPING THOUSANDS OF HOMES AND RESIDENTS SAFE

Summary
Find out how our software is allowing the Peaks & Plains Trust to plan their
compliance activity effectively, work more efficiently and make more informed
decisions.

COLLABORATING TO ENABLE DIGITAL SCOTLAND

Summary
We’re committed to working together with Commsworld to support Scotland’s
digital strategy with technology and a focus on enabling citizen-focussed
outcomes.

EXPERT CLINICAL TRAINING FOR MASS TESTING

Summary
We partnered with the DHSC Test and Trace programme to rapidly upskill the
public so lateral flow asymptomatic testing could be carried out at scale.


NEWSROOM


LATEST NEWS

Find out what's happening around Capita.

Corporate information

CAPITA AGREES SALE OF CAPITA ONE

Capita
Capita has agreed to sell its standalone software business Capita One to Orchard
Information Systems Limited in a deal that values Capita One Limited at £200m.
09/07/2024
6 Mins read
News
Corporate information

CAPITA RENEWS CONTRACT TO ADMINISTER THE ROYAL MAIL STATUTORY PENSION SCHEME

Capita
Capita has renewed its contract with the Cabinet Office to administer the Royal
Mail Statutory Pension Scheme (RMSPS) for six years from 2026.
02/07/2024
2 Mins read
News
Corporate information

CAPITAL MARKETS PRESENTATION

Capita
Capita’s Capital Markets presentation sets out the Group’s strategic priorities
and themes of “Better Efficiencies, Better Technology, Better Delivery, Better
Company”.
13/06/2024
5 Mins read
News
Artificial intelligence
Automation
Corporate information
Customer experience
Digital & technology

CAPITA COLLABORATES WITH AMAZON WEB SERVICES (AWS) TO DELIVER A NEXT GENERATION
CONTACT CENTRE AND SERVICE EXCELLENCE SOLUTION

Capita
Capita announces CapitaContact, leveraging Amazon Connect, the generative
AI-powered contact centre solution from Amazon Web Services (AWS).
10/06/2024
3 Mins read
News
Corporate information

AGM TRADING UPDATE FOR THE 4 MONTHS TO 30 APRIL 2024

Capita
Capita announces it is trading in line with expectations for 2024.
21/05/2024
4 Mins read
News
Corporate information

CAPITA EXPANDS PARTNER COLLABORATION WITH SERVICENOW AS MANAGED SERVICE PROVIDER

Capita
Capita announces an expansion of the collaboration with ServiceNow to help drive
productivity and efficiencies, deliver growth and improve offerings to clients.
15/05/2024
2 Mins read
News

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View all news

Capita is an outsourcer, helping clients across the public and private sectors
run complex business processes more efficiently, creating better consumer
experiences. Operating across 8 countries, Capita’s 41,000 colleagues support
primarily UK and European clients with people-based services underpinned by
market-leading technology.


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