how.parcellab.works
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Submitted URL: http://parcel-api.delivery-status.com/
Effective URL: https://how.parcellab.works/docs
Submission: On March 16 via manual from NL — Scanned from NL
Effective URL: https://how.parcellab.works/docs
Submission: On March 16 via manual from NL — Scanned from NL
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HOW PARCELLAB WORKS Ask or SearchCtrl + K * 👋Welcome to how parcelLab works * Using the Documentation * 🌟What's New? * 📖Release Notes * 🗃️Previous Releases * November 2023 * December 2023 * January 2024 * 🚀Onboarding * 💽Data Model * 📍Status Model * Connect * 🔗Connect * Data Integration * 🚛Carrier Integrations * Carrier Interfaces * Supported Carriers * Carrier Integration * Data Transmission * Scans and Status Events * Live Geo Tracking * Event Bus Integration * Shopify * Send Order Data from Shopify * Add Order Status Page * Using Connect * parcelLab API * Create a New Tracking * API 📡 * File-Based 📥 * Via Email 📧 * Create a New Order * API 📡 * Send Order/Warehouse Events * Get Status Updates * API 📡 * Webhooks 🔗 * Chatbots 🤖 * Enabling Carrier and Communication Ratings * App Integrations 📱 * Trigger Messages * Manage API Access * Utility Services * Insights * 📊Insights * Analytics * Logistics Analysis * Data Exports * Security * 🔐Security * Single Sign-On (SSO) * Data Retention Policy * Data Protection APIs * Transport Security Layer 1.0 and 1.1 Deprecation * Promise * 📆Promise * Promise API * Using Promise * Track & Communicate * 💬Track & Communicate * 📦Order Status Page * Order Status Page Configuration * Order Status Page Version Upgrade * Retrieving the Security Hash * Order Status Page Components * 📧Communications Configuration * Trigger Builder * Conditional Placeholders * Special Placeholders * Split Shipments * A/B Testing * Tracking via UTM * Bounces * Standard Email Communication * Pre-Dispatch * Click and Collect * Product List * parcelLab NPS * parcelLab SMS * Using Track & Communicate * Proactive Communications * Opt-In Management * Segmentation * Untracked Deliveries * Attachments * Embedded Content * Visual Enhancements * Product Recommendations * Feedback and Trust Platforms * Trust Platforms * Communication Channels * Push Notifications * Campaign Manager * 📣Campaign Manager * Campaign Banners * HTML Banner Examples * Campaign Analytics * Service * 🛎️Service * For Customer Service * Watchlist and Alerting * User Management * Portal API Usage * parcelLab Zendesk App * parcelLab Customer Service Integration for Salesforce Service Cloud (SFSC) * Returns Portal * 🔄Returns Portal * Overview * Features * Return Periods * Return Reasons * Category-Based Return Reasons * Minimum Value Return and Maximum Value Return * Non-Returnable Items and Already Returned Items * Display Refund Payment Provider * Request Multiple Labels * Additional Customs Invoice * Wallet Integration * Split Returns * Gift Returns Portal * Add to Website * Connect Order Data * Receive Data * Returns Analytics * Returns Track & Communicate * 💬Returns Track & Communicate * Returns Communication * Returns Service * 🛎️Returns Service * Customer Service for Returns * Integrations * 🛒E-commerce Platform Integrations * Magento 2 * Shopware * Klaviyo Powered by GitBook 👋WELCOME TO HOW PARCELLAB WORKS Use the parcelLab documentation to learn about the key features in the parcelLab platform and how to integrate with us. WE'D LOVE TO GET YOUR FEEDBACK! Please take our 2-minute documentation survey! Just click the link below or scan the QR code on your mobile device. Take the survey → GETTING STARTED Select from the following to help you get started with the parcelLab platform. ONBOARDING Find out how to get up and running with parcelLab for an end-to-end post-purchase experience. Onboarding Send us your tracking data and simply integrate with parcelLab so you can start providing your customers with first-class communications. What's New? Keep up to date with the latest product news and enhancements. PARCELLAB PLATFORM The parcelLab Platform is a set of infrastructure that is available in all products. Connect Connect your post-purchase with your wider-systems landscape to ensure a seamless movement of data between highly connected solutions. Insights Gain valuable insights into all your key data, including carriers, customer engagement, live monitoring, and returns. Security Protect your customers' data, manage business risk, and ensure scalable access to parcelLab products by implementing Single Sign-On (SSO). PARCELLAB CONVERT With parcelLab Convert, you can provide an estimated delivery date during conversion and checkout to reduce uncertainty that leads to cart abandonment and improve customer delivery satisfaction. Promise Provide a pre-checkout delivery date to drive conversion rates and reduce customer service calls through clear delivery expectations. PARCELLAB ENGAGE Use the products and features in parcelLab Engage to provide the most powerful and personalized solution for your post-purchase experience. Track & Communicate Guide your customers along each stage of the delivery journey with proactive communications and a branded Order Status page. Campaign Manager Use our dedicated UI to set up, run, and measure the impact of post-purchase marketing campaigns. Service Find all order and delivery information in the parcelLab system to deal with customer inquiries. PARCELLAB RETAIN For your returns offering, parcelLab Retain allows you to provide digital returns and warranty flows optimized for revenue recovery and customer loyalty. Returns Portal Provide a streamlined returns process for your customers that encourages brand loyalty and increases the chance of repurchase in the future. Returns Track & Communicate Keep customers updated with proactive messages about the status of their return from the moment of return registration til refund notification. Returns Service Access all returns trackings and communications in the parcelLab system to deal with customer inquiries. CONTACT US For any questions relating to the platform, please fill in our contact form and we'll get back to you. If you have any feedback or queries regarding the documentation, please contact documentation@parcellab.com. For further information on navigating around the website, see our quick guide on using the how parcelLab works website. Last updated 8 days ago On this page * We'd love to get your feedback! * Getting Started * Onboarding * parcelLab Platform * parcelLab Convert * parcelLab Engage * parcelLab Retain * Contact Us Was this helpful? Export as PDF Legal NoticePrivacy Policy This site uses cookies to deliver its service and to analyse traffic. By browsing this site, you accept the privacy policy. AcceptReject