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Text Content

SAS | The Power to Know





White Paper


DELIVERING EXPERIENCES THAT WIN BUSINESS AND BUILD LOYALTY

CX Champions Share Their Strategies

--------------------------------------------------------------------------------

Organizations are increasing their investments in technologies that can boost
customer experience (CX). However, achieving a payoff from these technology
investments — in terms of both customer experience and financial returns —
remains a work in progress.

MIT SMR Connections, with sponsorship from SAS, surveyed more than 2,600
business leaders worldwide about how they approach CX. Respondents from a
variety of industries rated the CX capabilities of their organizations and
shared insights on their CX challenges and investment priorities. Our research
indicates that only a small percentage are delivering top-quality experiences.

To help business leaders become competitive with their CX offerings and
confident about the returns on their CX technology investments, this report
delves into the specifics of what distinguishes CX champions from the rest of
the pack.

First Name
Last Name
Email Address
Organization/Company
 
Job Title
Industry Select your industry Agriculture Banking --Commercial Banks --Consumer
Credit --Credit Unions --Lenders --Retail Banks Capital Markets Communications
--Media --Network Equipment Providers --Telco and Service Providers Education
--Higher Education --K-12 Energy and Utilities --Electricity --Mining --Oil and
Gas --Water Government --Federal Government --General Government Services
--Health and Social Services --Intelligence --International Institutions
--Justice and Public Safety --Local Government --National Security --Natural
Resources/Environment Regulations --Public Finance and Revenue --Space Research
Health Care --Health Insurance --Health Care Providers Insurance --Life
Insurance --Property and Casualty Life Sciences --Biotechnology --Clinical
Research --Medical Devices --Pharmaceuticals Manufacturing --Aerospace
--Automotive --Consumer Packaged Goods --High Tech --Industrial --Process
Manufacturing Retail --Apparel/Fashion --E-Commerce --Food Service --General
Merchandise --Grocery Services --Casinos --Computer Services --Freight --Hotels
--Software Publishing --Sports --Travel Other
Country/Region Select your country/region Afghanistan Albania Algeria American
Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia
Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus
Belgium Belize Bénin Bermuda Bhutan Bolivia Bosnia-Herzegovina Botswana Bouvet
Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina
Faso Burundi Cambodia Cameroon Canada Cape-Verde Cayman Islands Central African
Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia
Comoros Congo Cook Islands Costa Rica Côte d'Ivoire Croatia Cuba Cyprus Czech
Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt
El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands
(Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia
French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece
Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti
Heard Island and McDonald Islands Honduras Hong-Kong Hungary Iceland India
Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya
Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya
Liechtenstein Lithuania Luxembourg Macau Macedonia, Republic of Madagascar
Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania
Mauritius Mayotte Mexico Micronesia (Federated States of) Moldova Monaco
Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal
Netherlands Netherlands Antilles New Zealand Nicaragua Niger Nigeria Niue
Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau
Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Islands Poland
Portugal Puerto Rico Qatar Reunion Romania Russia Rwanda Saint Kitts and Nevis
Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and
Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia
Slovenia Solomon Islands Somalia South Africa South Georgia and the South
Sandwich Islands South Korea Spain Sri Lanka St. Helena St. Pierre and Miquelon
Sudan Surinam Svalbard Swaziland Sweden Switzerland Syria Taiwan Tajikistan
Tanzania - United Republic of Thailand Togo Tokelau Tonga Trinidad and Tobago
Tunisia Turkiye Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine
United Arab Emirates United Kingdom United States US Minor Outlying Islands
Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Islands
(British) Virgin Islands (U.S.) Wallis and Futuna Western Sahara Yemen Zambia
Zimbabwe

Business Phone

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