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4


NEW RELIC WARNS CUSTOMERS IT'S EXPERIENCED A CYBER … SOMETHING

4


USERS TOLD TO HOLD TIGHT AND AWAIT INSTRUCTIONS AS INVESTIGATION CONTINUES

Simon Sharwood
Thu 23 Nov 2023 // 04:58 UTC




Web tracking and analytics outfit New Relic has issued a scanty security
advisory warning customers it has experienced a scary cyber something.

"We value our New Relic community and want to make our customers aware of a
recent cyber security incident that we are working diligently to investigate
with the support of third-party cyber security experts," reads the advisory.

The tiniest hint of the incident's nature is offered in an exhortation to
"remain vigilant and monitor your account for suspicious activity" – perhaps
suggesting account compromise.



No further detail has been delivered.




Indeed, in an email sent to customers and shared with The Register by a kind
reader, CEO Bill Staples opened by again stating "We value that you are part of
the New Relic community" before assuring "We are working around the clock to
investigate and address this incident."

The Register is uncertain how to enumerate the extent to which New Relic values
its community, given the paucity of information offered about the incident.



"Customers will be directly contacted if there are any specific actions required
of you," the advisory states. "To be clear, if you do not hear from us, there is
no action you need to take at this time." The email from Staples offers similar
wording.

But neither communiqué offers a scintilla of detail to help customers understand
whether they need to assign someone to hit "Download New Messages" on their
preferred email client repeatedly so they don't miss important infosec advice,
or can relax and wait a few days.

US-based readers about to embark on the Thanksgiving long weekend may find that
approach hard to stomach – a sensation The Register understands is a holiday
tradition in many households.



But we digress.

 * New Relic guzzles down CodeStream to help devs jump straight from app error
   telemetry to offending code
 * DevOps still 'rarely done well at scale' concludes report after a decade of
   research
 * New Relic streamlines app monitoring tools, shifts to per-user, pay-as-you-go
   pricing, adds free tier to lure you in
 * You get a Copilot, and you get a Copilot – Microsoft now the Copilot company

The Register asked New Relic for comment and was told "This is an ongoing
investigation and the information we know and can share is in the security
bulletins."

Our questions – about when the analysts learned of the incident, whether
customer data was accessed, how the incident was spotted, the identity of the
third-party cyber experts assisting the probe, and the timing of the
announcement – were not answered. We also asked if all New Relic customers
everywhere are at risk, or if the problem is confined to a certain nation or
nations.

No answer was provided.

The Register operatives outside the US will keep an eye on this one while our
stateside colleagues endure turkey comas. ®

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