Submitted URL: https://help.thesettl.com/
Effective URL: https://help.thesettl.com/support/home
Submission: On February 14 via api from US — Scanned from US

Summary

This website contacted 7 IPs in 2 countries across 5 domains to perform 22 HTTP transactions. The main IP is 13.127.239.2, located in Mumbai, India and belongs to AMAZON-02, US. The main domain is help.thesettl.com.
TLS certificate: Issued by R3 on February 14th 2024. Valid for: 3 months.
This is the only time help.thesettl.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 13 13.127.239.2 16509 (AMAZON-02)
1 2607:f8b0:400... 15169 (GOOGLE)
3 2607:f8b0:400... 15169 (GOOGLE)
1 13.35.77.43 ()
2 18.155.192.46 16509 (AMAZON-02)
1 13.35.77.23 16509 (AMAZON-02)
2 44.195.13.81 14618 (AMAZON-AES)
22 7
Apex Domain
Subdomains
Transfer
13 thesettl.com
help.thesettl.com
1 MB
3 heapanalytics.com
cdn.heapanalytics.com — Cisco Umbrella Rank: 1016
heapanalytics.com — Cisco Umbrella Rank: 909
37 KB
3 freshdev.io
static.freshdev.io — Cisco Umbrella Rank: 34991
cdn.freshdev.io — Cisco Umbrella Rank: 49125
25 KB
3 gstatic.com
fonts.gstatic.com
44 KB
1 googleapis.com
fonts.googleapis.com — Cisco Umbrella Rank: 48
1 KB
22 5
Domain Requested by
13 help.thesettl.com 1 redirects help.thesettl.com
3 fonts.gstatic.com fonts.googleapis.com
2 heapanalytics.com
2 cdn.freshdev.io static.freshdev.io
cdn.freshdev.io
1 cdn.heapanalytics.com cdn.freshdev.io
1 static.freshdev.io help.thesettl.com
1 fonts.googleapis.com help.thesettl.com
22 7

This site contains links to these domains. Also see Links.

Domain
www.thesettl.com
www.freshworks.com
Subject Issuer Validity Valid
help.thesettl.com
R3
2024-02-14 -
2024-05-14
3 months crt.sh
upload.video.google.com
GTS CA 1C3
2024-01-09 -
2024-04-02
3 months crt.sh
*.gstatic.com
GTS CA 1C3
2024-01-09 -
2024-04-02
3 months crt.sh
*.freshdev.io
Amazon RSA 2048 M01
2023-08-14 -
2024-09-11
a year crt.sh
cdn.heapanalytics.com
Amazon RSA 2048 M01
2023-06-29 -
2024-07-27
a year crt.sh
heapanalytics.com
Amazon RSA 2048 M02
2023-11-09 -
2024-12-08
a year crt.sh

This page contains 2 frames:

Primary Page: https://help.thesettl.com/support/home
Frame ID: ED845BB076715AC079BF67AAF035DDE4
Requests: 18 HTTP requests in this frame

Frame: https://cdn.freshdev.io/assets/heap_receiver.html
Frame ID: E4365974364D52A93A4ECACCBED5193A
Requests: 4 HTTP requests in this frame

Screenshot

Page Title

Support : Settl. Helpdesk

Page URL History Show full URLs

  1. https://help.thesettl.com/ HTTP 302
    https://help.thesettl.com/support/home Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Overall confidence: 100%
Detected patterns
  • heap-\d+\.js

Page Statistics

22
Requests

100 %
HTTPS

29 %
IPv6

5
Domains

7
Subdomains

7
IPs

2
Countries

1486 kB
Transfer

2591 kB
Size

3
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://help.thesettl.com/ HTTP 302
    https://help.thesettl.com/support/home Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

22 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request home
help.thesettl.com/support/
Redirect Chain
  • https://help.thesettl.com/
  • https://help.thesettl.com/support/home
20 KB
7 KB
Document
General
Full URL
https://help.thesettl.com/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
13.127.239.2 Mumbai, India, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-13-127-239-2.ap-south-1.compute.amazonaws.com
Software
fwe /
Resource Hash
f8fcff2e014f367877bd3e9b62623a3f19bac458c24823788f3fbdcb97c6a59e
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.6167.184 Safari/537.36
accept-language
en-US,en;q=0.9

Response headers

cache-control
max-age=0, private, must-revalidate
content-encoding
gzip
content-type
text/html; charset=utf-8
date
Wed, 14 Feb 2024 16:02:38 GMT
etag
W/"61483208519cab0ddf701f8bddc569fb"
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
report-to
{ "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.ap-south-1.freshedge.net/nelreports/freshdesk"}]}
server
fwe
status
200 OK
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
41
x-fw-ratelimiting-managed
true
x-ratelimit-limit
300
x-ratelimit-remaining
299 199
x-ratelimit-reset
140224160338
x-ratelimit-total
200
x-ratelimit-used-currentrequest
1
x-request-id
b3226fe0-97b7-477b-a4f9-9fde633506bc
x-trace-id
00-e5d2ebf018c962c43bfefc4dbb6b3753-1516b42c55694fd5-00
x-xss-protection
1; mode=block

Redirect headers

cache-control
no-cache, no-store, max-age=0, must-revalidate
content-security-policy
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content-type
text/html; charset=utf-8
date
Wed, 14 Feb 2024 16:02:38 GMT
expires
Fri, 01 Jan 1990 00:00:00 GMT
location
https://help.thesettl.com/support/home
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
pragma
no-cache
report-to
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server
fwe
status
302 Found
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
30
x-frame-options
SAMEORIGIN
x-fw-ratelimiting-managed
false
x-request-id
98279325-0b6c-9cd6-9133-e0037ef56148
x-trace-id
00-b2fba64d2c205dd96f8ad8a11dae7c11-38cd4b87e79b2306-01
x-xss-protection
1; mode=block
theme.css
help.thesettl.com/assets/cdn/portal/styles/
1 MB
118 KB
Stylesheet
General
Full URL
https://help.thesettl.com/assets/cdn/portal/styles/theme.css
Requested by
Host: help.thesettl.com
URL: https://help.thesettl.com/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
13.127.239.2 Mumbai, India, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-13-127-239-2.ap-south-1.compute.amazonaws.com
Software
fwe /
Resource Hash
953e5072c84e454782a58c962f897e5ff572cb6c7f9a3e8237411cbbfe450c5a
Security Headers
Name Value
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X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

accept-language
en-US,en;q=0.9
Referer
https://help.thesettl.com/support/home
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.6167.184 Safari/537.36

Response headers

date
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content-security-policy
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date
Wed, 14 Feb 2024 16:02:38 GMT
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Requested by
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URL: https://help.thesettl.com/support/home
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Response headers

date
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date
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date
Wed, 14 Feb 2024 16:02:44 GMT
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marketplace.js
help.thesettl.com/assets/cdn/portal/scripts/
124 KB
128 KB
Script
General
Full URL
https://help.thesettl.com/assets/cdn/portal/scripts/marketplace.js
Requested by
Host: help.thesettl.com
URL: https://help.thesettl.com/support/home
Protocol
H2
Security
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Server
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Software
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Response headers

date
Wed, 14 Feb 2024 16:02:46 GMT
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date
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Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.6167.184 Safari/537.36
accept-language
en-US,en;q=0.9

Response headers

age
9475
cache-control
max-age=86400,public
content-encoding
gzip
content-type
text/html
date
Wed, 14 Feb 2024 13:24:55 GMT
etag
W/"8077760d5f7c5f7d57cc14c0b03b52d4"
last-modified
Mon, 12 Feb 2024 13:19:10 GMT
server
AmazonS3
vary
Accept-Encoding Origin
via
1.1 5ec31a807b3a12da1cd448f2e2805d3a.cloudfront.net (CloudFront)
x-amz-cf-id
-jGEVD0PJA_EEGfFK4kuv4SVckjx5OLzXPiH_Rut0oitXbkVN1-k0w==
x-amz-cf-pop
SFO53-P1
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
heap-1649052351.js
cdn.heapanalytics.com/js/ Frame E436
114 KB
37 KB
Script
General
Full URL
https://cdn.heapanalytics.com/js/heap-1649052351.js
Requested by
Host: cdn.freshdev.io
URL: https://cdn.freshdev.io/assets/heap_receiver.html
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
13.35.77.23 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-35-77-23.bos50.r.cloudfront.net
Software
nginx / Express
Resource Hash
c923d4196388493072e29e5fb636786c0ef0723a461eddb89976c687026cfaed
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

accept-language
en-US,en;q=0.9
Referer
https://cdn.freshdev.io/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.6167.184 Safari/537.36

Response headers

date
Wed, 14 Feb 2024 16:00:59 GMT
content-encoding
br
via
1.1 d0aba1ed008065dfa80f3b92c85f7e52.cloudfront.net (CloudFront)
strict-transport-security
max-age=31536000; includeSubDomains
server
nginx
x-amz-cf-pop
BOS50-C1
age
110
x-powered-by
Express
etag
W/"1c867-5VW5j5/DSm7WH/CCiuPD9bYU7D0"
vary
Accept-Encoding
x-cache
Hit from cloudfront
content-type
application/javascript; charset=utf-8
cache-control
public, max-age=120
alt-svc
h3=":443"; ma=86400
x-amz-cf-id
WBQ4RerOVgC3ShCPTGbcMOlWS_BbZr4dQKQSDyxfe5dSGg4nxmeXCw==
add_user_properties_v3
heapanalytics.com/api/ Frame E436
37 B
261 B
Image
General
Full URL
https://heapanalytics.com/api/add_user_properties_v3?a=1649052351&u=6616355058711703&v=3347091793109934&s=5541838053636297&b=web&tv=4.0&_product=freshdesk&_page=portal_home&_accountDomain=https%3A%2F%2Fhelp.thesettl.com&st=1707926570009
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.195.13.81 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-44-195-13-81.compute-1.amazonaws.com
Software
nginx /
Resource Hash
bb229a48bee31f5d54ca12dc9bd960c63a671f0d4be86a054c1d324a44499d96
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

accept-language
en-US,en;q=0.9
Referer
https://cdn.freshdev.io/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.6167.184 Safari/537.36

Response headers

pragma
no-cache
date
Wed, 14 Feb 2024 16:02:50 GMT
strict-transport-security
max-age=31536000; includeSubDomains
server
nginx
etag
W/"25-4iFqfptz9csCeTUceM5hwzR1zqc"
content-type
image/gif
cache-control
private, no-cache, no-cache=Set-Cookie, proxy-revalidate
content-length
37
h
heapanalytics.com/ Frame E436
37 B
260 B
Image
General
Full URL
https://heapanalytics.com/h?a=1649052351&u=6616355058711703&v=3347091793109934&s=5541838053636297&b=web&tv=4.0&z=0&h=%2Fassets%2Fheap_receiver.html&d=cdn.freshdev.io&t=Marketplace%20Heap&r=https%3A%2F%2Fhelp.thesettl.com%2F&ts=1707926570003&st=1707926570018
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.195.13.81 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-44-195-13-81.compute-1.amazonaws.com
Software
nginx /
Resource Hash
bb229a48bee31f5d54ca12dc9bd960c63a671f0d4be86a054c1d324a44499d96
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

accept-language
en-US,en;q=0.9
Referer
https://cdn.freshdev.io/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.6167.184 Safari/537.36

Response headers

pragma
no-cache
date
Wed, 14 Feb 2024 16:02:50 GMT
strict-transport-security
max-age=31536000; includeSubDomains
server
nginx
etag
W/"25-4iFqfptz9csCeTUceM5hwzR1zqc"
content-type
image/gif
cache-control
private, no-cache, no-cache=Set-Cookie, proxy-revalidate
content-length
37

Verdicts & Comments Add Verdict or Comment

17 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| webpackJsonp object| regeneratorRuntime object| I18n object| EventManager object| store function| jQuery object| jQBrowser number| uidEvent object| lazySizes object| dateFns object| fdeskPortal function| LiveStamp string| csrfToken object| marketplaceInstance function| MarketplaceManager function| MarketplaceHeap

3 Cookies

Domain/Path Name / Value
help.thesettl.com/ Name: _x_w
Value: 7_2
.freshdev.io/ Name: _hp2_id.1649052351
Value: %7B%22userId%22%3A%226616355058711703%22%2C%22pageviewId%22%3A%223347091793109934%22%2C%22sessionId%22%3A%225541838053636297%22%2C%22identity%22%3Anull%2C%22trackerVersion%22%3A%224.0%22%7D
.freshdev.io/ Name: _hp2_ses_props.1649052351
Value: %7B%22r%22%3A%22https%3A%2F%2Fhelp.thesettl.com%2F%22%2C%22ts%22%3A1707926570003%2C%22d%22%3A%22cdn.freshdev.io%22%2C%22h%22%3A%22%2Fassets%2Fheap_receiver.html%22%7D

27 Console Messages

Source Level URL
Text
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.
other warning URL: https://help.thesettl.com/support/home
Message:
Third-party cookie will be blocked. Learn more in the Issues tab.

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

cdn.freshdev.io
cdn.heapanalytics.com
fonts.googleapis.com
fonts.gstatic.com
heapanalytics.com
help.thesettl.com
static.freshdev.io
13.127.239.2
13.35.77.23
13.35.77.43
18.155.192.46
2607:f8b0:4004:c07::5e
2607:f8b0:4004:c1b::5f
44.195.13.81
0774bb03bd2dff7facab0280e32a9e15ab9afa79bac829ff71ae64ea352a3490
0c822f56c78c996e2035d3366f271a2b21bcc32f85dbb530f5388b38adfb0cd0
0d0a6262c545e8bbc895116e5afb22579c468d7abb77e378f377d6fed57c1dce
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48f027036daf9616b8b4c15d1704658d00971c992d7746d0e382c28b6c8657a2
6db3b5f01a7aeed01b0d16988cca57b9c48429c2aae153fcec5636fc69a55553
7b348b30ea1fe43857e68fc462c29e5c6e63c97666af75135c4396a272e54762
7d5eff15a51e74b750bf44a918a2ea4f55c83f262037e4e95c33e546c683dd64
953e5072c84e454782a58c962f897e5ff572cb6c7f9a3e8237411cbbfe450c5a
bb229a48bee31f5d54ca12dc9bd960c63a671f0d4be86a054c1d324a44499d96
c923d4196388493072e29e5fb636786c0ef0723a461eddb89976c687026cfaed
c9556946153ff9272046871bd9303a00fed5ee409d9f43f9447de610a97eb816
ca57b79a870bbf54700730858603a70d79743779c1b059922ec401bfddc5adc9
ddc3e3bae8fa88445788d52ef7c91a024aeb575a0817a1760953744d7f4d407b
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ff88855ad7481d420d2628b0c82514eede3898696f6570a42085e21b2275fc20
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