callcentresummit.com
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https://callcentresummit.com/
Submission: On April 21 via manual from TR — Scanned from DE
Submission: On April 21 via manual from TR — Scanned from DE
Form analysis 1 forms found in the DOM
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<h2 class="contact-form-title">EVENT PROGRAMME </h2>
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<p><span>What keynote speakers will be taking part in the exclusive speaking panel.</span>
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<p>Thank you for requesting the brochure for the<br>
<strong>15th Annual Optimising Contact Centres Summit</strong><br> (25 – 26 September 2024 | Vienna).
</p>
<p style="font-size: 15px;">A member of our team will contact you within 24 hours to answer any questions that you may have. </p>
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</form>Text Content
* Home * Speakers * Event Bio * Venue * Sponsors * Journal * Event App * ··· Register Now Register Now 156 Days : 20 Hours : 37 Minutes 15TH ANNUAL OPTIMISING CONTACT CENTRES SUMMIT 25 – 26 SEPTEMBER 2024 VIENNA Register Now Register Now REQUEST PROGRAMME REQUEST PROGRAMME SPEAKERS Summit will host speakers from the world’s leading companies PARAMA MONDAL Head of Service Excellence ANN BOUCHET Head Connect2Net (Salaried Network & Customer Remote Services and support) ALEX HUGGINS Director Technology Specialists International, Contact Center AI LEDI LAPAJ Director of Customer Experience SUSANA D´ELIA LAGO Technical Support Director AHMED NASR Operations Director Egypt and Director Milk Africa & Turkey KHALED ELSHARKAWY Integrated Supply Chain Senior Director MUEEN UDDIN SIDDIQUE Senior Director – Access Network Procurement CHAMATH NAWARATNE VP & CPO Middle East &Africa SHANNON HORE Senior Vice President Procurement and Logistics SANDEEP SHARMA Director Group Procurement & International Markets Supply Chain Read more Read more HOTTEST TOPICS More details about what will be discussed this annual NEW LESSONS LEARNED NEW OPPORTUNITIES UNLOCKED The 15th Annual Optimising Contact Centres Summit has been designed to cover the latest trends and challenges regarding new AI-based tools and strategies in contact centres, self-service, innovative strategies, the impact of remote work on contact centre, cost generation and how to use the right metrics, best practices for measuring and improving customer satisfaction, building a customer-centric culture. NEW LESSONS LEARNED NEW OPPORTUNITIES UNLOCKED At this contact centre conference, leaders of top players in the cross-industry will share their valuable insights and solutions for the challenges we are all facing. Take advantage of networking opportunities ensured by limited seats at this event and join us in order to share ideas with like-minded people, gain inspiration, learn from experienced C-level executives and establish important business contacts! 1/2 LOOK AT THE MAIN TOPICS OF OUR CONFERENCE * 01Innovative strategies for delivering exceptional customer service * 02Building a customer-centric culture in your contact centre * 03Implementing AI and automation in contact centres for improved customer experiences * 04The role of empathy and emotional intelligence in contact centre interactions * 05Best practices for measuring and improving customer satisfaction in contact centres * 06Virtual worlds unveiled: VR and AR in contact centres * 07How can we customise and personalise chatbots for maximum impact? Learn more About Topics Learn more About Topics EARLY BIRD TICKETS AVAILABLE Month of early booking discounts DISCOUNT 20 % 02 April - 16 april, 2024 Valid on the 3th and 4th weeks after the release of the conference on the market Register Now DISCOUNT 10 % 17 April - 01 May, 2024 Valid for the first two weeks after the release of the conference on the market Register Now DISCOUNT 0 % From 01 May, 2024 After the discounts are over, you will be able to purchase tickets at full price Register Now TESTIMONIALS What our users say about our conferences This event had helped me to understand what are the trends in Europe and all over the world in customer service and sales. Société Générale Group Customer Service and Digital Sales Unit Head It was a very fruitful session which provided me with overall 360-degree knowledge about the contact centre of today and tomorrow. Raiffeisen Bank Head of Contact Centres Extremely insightful and valuable exchange! Thank you very much for bringing us together! Allianz Head of Contact Centre Capabilities Great content, great speakers, diverse presentation topics. Definitely worth attending. Nestle Head of Digital and CRM This event had helped me to understand what are the trends in Europe and all over the world in customer service and sales. Société Générale Group Customer Service and Digital Sales Unit Head It was a very fruitful session which provided me with overall 360-degree knowledge about the contact centre of today and tomorrow. Raiffeisen Bank Head of Contact Centres Extremely insightful and valuable exchange! Thank you very much for bringing us together! Allianz Head of Contact Centre Capabilities Great content, great speakers, diverse presentation topics. Definitely worth attending. Nestle Head of Digital and CRM This event had helped me to understand what are the trends in Europe and all over the world in customer service and sales. Société Générale Group Customer Service and Digital Sales Unit Head It was a very fruitful session which provided me with overall 360-degree knowledge about the contact centre of today and tomorrow. Raiffeisen Bank Head of Contact Centres Extremely insightful and valuable exchange! Thank you very much for bringing us together! Allianz Head of Contact Centre Capabilities * 1 * 2 * 3 * 4 PHOTOS FROM OUR SUMMITS Few photos from previous events PHOTOS FROM OUR SUMMITS Few photos from previous events PHOTOS FROM OUR SUMMITS Few photos from previous events SPONSORS Our trusted sponsors DOWNLOAD OUR APP TO ENHANCE YOUR EVENT EXPERIENCE This innovative app is aimed at enhancing your networking experience through a seamless blend of interaction and connectivity. We have carefully crafted this application with new features that empower you to make the most out of your engagements, ensuring personalised experiences and seamless networking opportunities. Learn more About App Learn more About App UPCOMING CUSTOMER EVENTS View Event details View Event details View Event details View Event details About Us Contacts Privacy Statement FAQ © 2024 – Allan Lloyds. All Rights Reserved Contact Form Example EVENT PROGRAMME FILL YOUR DETAILS IN THE FORM AND WE WILL SEND YOU THE WHOLE BROCHURE FILLED WITH ALL DETAILS * What keynote speakers will be taking part in the exclusive speaking panel. * What Case Studies will be discussed by our senior corporate speakers. * The minute by minute breakdown of the conference. Thank you for requesting the brochure for the 15th Annual Optimising Contact Centres Summit (25 – 26 September 2024 | Vienna). A member of our team will contact you within 24 hours to answer any questions that you may have.