www.gnc.com Open in urlscan Pro
204.2.50.187  Public Scan

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Effective URL: https://www.gnc.com/privacy-statement/privacy-policy.html?utm_redesign=true&utm_campaign=20220302_AccountStatement&u...
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Customer Service

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EU Resident Privacy Policy

California Resident Privacy Policy — effective January 1, 2020


GNC PRIVACY STATEMENT

Last Updated: February 10, 2021

Your privacy is as important to us as it is to you! We treat the information you
provide us (such as your name or email – aka "Personal Information" as further
defined below) with the highest level of integrity and responsibility. This
statement describes what we collect, what we do with it and how you can manage
it, plus some information about how the site operates and the security
safeguards we have in place.

The policies below are applicable to data and information collected through GNC
websites (including any versions optimized for viewing on a wireless or tablet
device) (“GNC Websites”), all apps published by GNC (“GNC Apps”), all email
newsletters published or distributed by GNC, all other interactive features and
communications provided by GNC, and to any and all data and information provided
by you to GNC at GNC stores, call centers, events, or promotions, and all data
and information provided by you or collected through your membership in the GNC
Loyalty Program (“GNC Outlets”), however accessed and/or used, that are operated
by us, made available by us, or produced and maintained by GNC Holdings,
LLC (collectively “GNC” or “we”, “us”, or “our”). THESE POLICIES DO NOT APPLY TO
FRANCHISEES OF GNC. OUR FRANCHISEES OPERATE THEIR OWN STORES AND WEBSITES AND
MAY ENGAGE IN OTHER DATA COLLECTION AND USE PRACTICES OR MAY PARTNER WITH OTHER
THIRD PARTIES WHO MAY TREAT YOUR DATA DIFFERENTLY OR USE OTHER TRACKING METHODS
AND TECHNOLOGIES. WE DO NOT CONTROL THESE WEBSITES OR THE BUSINESS PRACTICES OF
THESE FRANCHISEES. IF YOU HAVE A QUESTION ABOUT THE PRIVACY PRACTICES OF A GNC
FRANCHISEE, YOU SHOULD CONTACT THAT FRANCHISEE DIRECTLY.

By using our GNC Outlets, you are accepting the practices described in this
Privacy Statement. If you do not agree to the terms of this Privacy Statement,
please do not use the GNC Outlets and/or supply us with your Personal
Information. We reserve the right to modify or amend the terms of this Privacy
Statement from time to time without notice. Your continued use of the GNC
Outlets following the posting of changes to these terms will mean you accept
those changes. If we intend to apply the modifications or amendments to this
Privacy Statement retroactively or to personal information already in our
possession, we will provide you with specific notice of the modifications or
amendments.

What Information We Collect:

We collect two basic types of information from you in conjunction with your use
of the GNC Outlets, personal information and non-personal information. Personal
information is information that you may supply to us, as described more fully
below, i.e., when you make a purchase, obtain a subscription, complete a survey
or participate in a promotion, attend or participate in a program, register on
the GNC Outlets, upload content to a website or app, participate in a community,
or provide your e-mail address. Non-personal information includes information
that does not personally identify you, but it may include tracking and usage
information about your location, demographics, use of the GNC Outlets and use of
the internet (“Non-Personal Information”).

In order to provide you with the best customer experience, we occasionally ask
you to tell us a little about yourself. The type of personal information we
collect when you register on or use our GNC Outlets, check out online or pay at
the register may include the following (“Personal Information”):

 * Your name, address, telephone number, birthdate, and email address.
 * Credit or debit card information.
 * Loyalty Program Membership number and expiration date.
 * Passwords and usernames associated with our GNC Outlets and/or to
   authenticate your participation in a program or purchase of goods or
   services.

 

In addition, when you interact with the GNC Outlets, we may collect certain
information that does not identify you individually and to the extent you
interact with GNC Outlets that are our websites, interactive communications or
apps, our servers may automatically keep an activity log of your use of our GNC
Outlets. Generally, we collect and store the following categories of
Non-Personal Information:

 * Non-identifiable demographic data such as age, gender, and five digit zip
   code.
 * Device information about your computer, browser, mobile device, or other
   device that you use to access certain of the GNC Outlets. This information
   may include IP address, geolocation information, unique device identifiers,
   browser type, browser language, and other transactional information.
 * Analytics and usage information about your use of the GNC Outlets.
 * Additional “traffic data” and log files such as time of visit, date of visit,
   software crash reports, session identification number, access times, and
   referring website addresses.
 * Other information regarding your visits to and use of the GNC Outlets that is
   not Personal Information.

 

Collection of Your Source IP Address/Location Information

We may collect and store location information about you associated with your
account that you volunteer on or at a GNC Outlet or enable to be collected
through certain of the GNC Outlets on your device. Except for the collection of
your source IP address which may disclose the location of your device at the
time you access the GNC Outlets, we do not collect any location information that
you do not volunteer or enable. We will delete any location information that you
request us to delete.

Collection of Personal Information Through Social Media Platforms or Using Your
Social Media Logon

When you interact with any GNC page or account on a social media platform,
including, but not limited to, Facebook, Twitter, Google+, Tumblr, LinkedIn,
YouTube, Instagram, or Pinterest, we may collect the personal information that
you make available to us on that page or account including your account ID or
“handle.” However, we will comply with the privacy policies of the corresponding
social media platform and we will only collect and store such personal
information that we are permitted to collect by these social media platforms. If
you publish your social media profile to GNC, we may collect personal
information that you make available as part of that profile.

Collection of Information From Other Sources

We also may collect information about you that we may receive from other sources
to, among other things, enable us to verify, update information contained in our
records and to better customize the GNC Outlets for you. We may also collect
Personal Information from credit reporting agencies to, for example, determine
your creditworthiness, credit score, and credit usage, in accordance with
applicable laws.

Collection of Personal and Non-Personal Information Through Surveys, Sweepstakes
and Promotions

From time to time we may provide you with the opportunity to participate in
surveys, sweepstakes or other promotions through the GNC Outlets, which might be
sponsored or conducted by us or a third party. If you participate, we will
request certain Personal Information from you. Participation in these
sweepstakes and promotions is completely voluntary and you therefore have a
choice whether or not to disclose this Personal Information. The requested
Personal Information typically includes contact information. If there is a third
party sponsor involved please make sure to review that party's privacy policy.

Collection of Third Party Personal Information Through Tell-A-Friend Feature

We may from time to time conduct a referral service to introduce people you know
to our GNC Outlets. If you choose to use our referral service to tell someone
about our GNC Outlets or a discount on the GNC Outlets, we will ask you for your
contact’s name and email address. We will automatically send your contact a
one-time email inviting him or her to visit one or more of the GNC Outlets. We
store this information for the purpose of sending this one-time email and
tracking the success of our referral program. Your contact may contact us at
customer-service@gnc-hq.com to request that we remove this information from our
database.

How We Use Your Information:

You can browse our Websites, download our App, pay with cash at a store, or use
certain of our other GNC Outlets without telling us anything personal about
yourself. But we need some Personal Information to do many things on or at the
GNC Outlets. For example, we can’t ship your order if we don’t know your
address. Your Personal Information also helps us provide personalized support.
We use your Personal Information and Non-Personal Information to:

 * Process a purchase made online or with a credit card in store.
 * Process a return or exchange of a previously purchased item.
 * Assist you with questions about products, delivery, billing or other issues.
 * Register you for an account on our GNC Outlets or for a GNC event.
 * Facilitate an easier, customized online or in-store experience when you
   register on our GNC Outlets or give us your preferences.
 * Improve product offerings or services in your area or in-store.
 * Send email receipts, order confirmations and delivery confirmations.
 * Send customized mailings and emails with special offers, information and
   notices.
 * Provide benefits and content for Loyalty Program members.
 * Enable posting and follow-up of customer comments, reviews and suggestions.
 * Confirm your identity to help prevent fraud or theft.
 * Facilitate your participation in communities, forums, or other areas where
   you contribute content, reviews, or other feedback.
 * Administer your participation in a contest, sweepstakes, survey, or other
   event.
 * Evaluate, improve and administer our services, products and programs.
 * Utilize services administered or hosted by one of our contracted service
   providers or in-store associates.

 

Use of Your Location Information

Further, we use your location information specifically to:

 * Personalize content on or in the GNC Outlets, including providing you
   reports, recommendations and feedback based on your preferences.
 * Optimize or improve our products, services and operations.
 * Detect, investigate, and prevent activities that may violate our policies or
   be illegal.
 * Perform statistical, demographic, and marketing analyses of users of the
   Website, App, and interactive communications and their purchasing patterns as
   well as targeted communication via our mobile devices.

 

Combination of Your Personal Information

We use the information from one of the GNC Outlets on or in other GNC Outlets or
elsewhere in our network of stores, distribution channels, websites, apps, and
other interactive features, or in reports and analysis, all of which are owned
and operated or franchised by GNC, and we may combine information gathered from
multiple GNC Outlets into a single customer record or analysis or report. We
also use and/or combine information that we collect or receive from third party
sources to enhance, expand, and check the accuracy of your customer records.

When We Can Share Your Information:

We do not disclose any of your Personal Information collected by us to any
companies except (a) to GNC’s parent, subsidiaries, or related entities or (b)
to GNC franchisees or their parent, subsidiaries or related entities or (c) as
otherwise disclosed in this Privacy Statement. In no event will we sell or rent
your Personal Information as part of a customer list or similar transaction.
When information is shared with a third party, that party is instructed to use
your Personal Information only to the extent necessary to perform their
contracted functions. They are instructed to maintain the security of your
personal data. We may share your Personal Information with:

 * A delivery service (e.g. UPS, U.S. Postal Service) when a purchase or return
   is being shipped.
 * A contracted service provider (or an affiliate of a contracted service
   provider) in the administration or performance of any aspect of our business
   operation or GNC Outlets (e.g. payment processing).
 * Advertisers or other companies with whom we have a marketing relationship in
   order to send you information/offers that we believe will be of interest to
   you.
 * An affiliated business of GNC or GNC franchisee.
 * A business party to whom GNC or a GNC asset is sold, transferred or used as
   security, as part of that transaction.
 * Law enforcement officials or judicial authorities when required of GNC or any
   of our service providers. This includes: matters involving claims of personal
   or public safety; in response to a search warrant or other legally valid
   inquiry or order; a request by an investigative body in the case of a breach
   of agreement or contravention of law; in litigation involving GNC or a
   contracted service provider; or as otherwise required by law.
 * Appropriate persons in emergency situations as we determine reasonably
   necessary to protect and defend our rights or property, you, or any of our
   other customers, employees, agents, or users.
 * Appropriate persons or entities to assist in debt collection where you owe a
   debt to us.
 * Appropriate persons or entities in conjunction with fraud protection.

 

Accessing & Controlling Your Personal Information

Privacy Preferences / Opting Out:

When you register on or at one of our GNC Outlets or provide us with your email
address, you are automatically opted in to receive marketing emails about our
products, services, sales and offers.

You may change your marketing preferences or remove yourself from our mailing
lists by clicking on the "unsubscribe" link in the footer of promotional emails,
by e-mailing us at customerservice@gnc.com or by contacting us at: GNC, Customer
Service, 300 Sixth Avenue, Pittsburgh, PA 15222 or by phone at 1-877-GNC-4700.

Please allow sufficient time for your preferences to be processed. Please note,
however, that you generally cannot opt-out of service related announcements,
e.g. if one of the GNC Outlets is temporarily suspended or if delivery of a
product or service is delayed.

Access to Personal Information

You may request access to the Personal Information we have about you. For
detailed instructions, please contact us.

Information Sharing Disclosure Requests (California residents)

California residents have the right to request one Notice of Information-Sharing
Disclosure per year that will identify the third parties with whom GNC or any of
our affiliates has shared your Personal Information. You may request the Notice
of Information-Sharing Disclosure by writing to us at: GNC, Customer Service,
300 Sixth Avenue, Pittsburgh, PA 15222 or by e-mailing us at
customerservice@gnc.com. We will respond to your request for a Notice of
Information-Sharing Disclosure within 30 days.

Security of Your Personal Information:

We maintain administrative, technical and physical safeguards designed to
protect against unauthorized access, use, modification and disclosure of
Personal Information in our custody and control. We also are committed to
employing reasonable technology and processes in order to protect the security
of the GNC Outlets. However, even with the best technology, no location is 100%
secure. Where possible, we will ask that any third parties to whom we transfer
your Personal Information to take comparable steps to protect that security.

Secure Shopping:

When you place orders on or through the GNC Websites and Apps, all of your order
information, including your card number and delivery address, is transmitted
through the Internet using SSL technology, which encrypts your order information
before transmitting it to our secure server. This is designed to prevent someone
other than operators of the GNC Websites and Apps from capturing and viewing
your Personal Information. If your Web browser or device cannot support this
level of security, you will not be able to order products through the GNC
Websites and Apps. Nearly all current internet browsers and devices can support
a secure connection. Visit your browser or device’s website to download a
current version.

Passwords:

To provide you with an increased level of security, online access to your
Personal Information is protected with a password that you select. We strongly
recommend that you do not disclose your password to anyone. GNC will never ask
you for your password in any unsolicited communication (including unsolicited
correspondence, such as letters, phone calls or e-mail messages).

Use and Operation of Our GNC Outlets

Intended Site Use:

GNC Websites and the GNC Apps and any interactive features are not intended or
designed to attract users under the age of 13. We do not collect Personal
Information from any person we know to be under the age of 13. If you are under
13, we ask that you not send us any Personal Information.

The GNC Websites and the GNC Apps and any interactive features are intended for
users from the United States and those not governed by privacy policies of other
countries. Users from the European Union are advised not to disclose Personal
Information to GNC. Information sent to us will be housed on servers located in
the U.S. states of New Jersey, Pennsylvania and Virginia. Do not send us
information unless you consent to the application of U.S law and to the use and
disclosure of your information consistent with this Privacy Statement.

Cookies:

The GNC Websites and interactive features use cookies so that we (1) know who
you are, (2) can access your account information (stored on our computers) in
order to deliver products and services, and (3) can personalize the GNC Websites
according to your preferences. Any pages on the GNC Websites where you are
prompted to log in or that are customizable require you to accept cookies.
Cookies are also required in order for you to add multiple items to your
shopping cart before checking out. You may set your Web browser to notify you
when you receive a cookie. However, if you do not accept cookies from the GNC
Websites, you will limit the functionality of the GNC Websites.

We also use cookies to improve the performance of our advertising on other
websites. Although you may not opt out of receiving online advertisements
generally, you may control the collection of data on our Websites that is used
for interest-based GNC.com advertising during your visits to other websites. To
opt out of our cookies used for this online advertising served through our
service provider, Conversant, click here.

We may use various services of third parties to collect and use anonymous
information about your visits to and interactions with the GNC Outlets through
the use of technologies such as cookies to personalize advertisements for goods
and services. Some of these personalized advertisements will impact your
experience on the GNC Websites and interactive features. To learn more, or to
opt-out of receiving online display advertisements tailored to your interests by
our third party partners, visit the Network Advertising Initiative at
www.networkadvertising.org/choices.

Tracer Tags:

GNC Websites may also use a technology called tracer tags. These may also be
referred to as Clear GIFs or Web Beacons. This technology allows us to
understand which pages you visit on the GNC Websites. These tracer tags are used
to help us optimize and tailor the GNC Websites for you and future visitors.

Do Not Track:

Your browser or device may include “Do Not Track” functionality. Because a “Do
Not Track” compliance protocol has not yet been finalized, GNC’s information
collection and disclosure practices, and the choices that we provide to
customers, will continue to operate as described in this Privacy Statement,
whether or not a Do Not Track signal is received.

Outside Links:

This Privacy Statement only applies to GNC Outlets. The GNC Websites, GNC Apps
and GNC interactive features may include links to the websites of business
partners, vendors and advertisers. These other sites and the information you
submit to them are outside of our control. These websites may collect
information about you and operate according to their own privacy practices,
which may differ from those in this Privacy Statement. Consult that website's
privacy policy for more information about their practices and policies.

Flashtalking Tags:

GNC uses the Flashtalking platform for ad creation and delivery, device
recognition, and advertising campaigns analysis applying both cookie-based and
cookie-less technologies to identify and connect devices. Learn more about
Flashtalking's use of data and your choices in their Consumer Privacy statement.

How Long Do We Keep Your Information?

Following termination or deactivation of your account, GNC, its affiliates, or
its service providers may retain Personal Information for a commercially
reasonable time for backup, archival, and/or audit purposes. If you have any
questions about termination or deactivation of your account, please contact us
directly at customerservice@gnc.com.

Assignment

We may change our ownership or corporate organization while providing the GNC
Outlets. We may also sell certain assets associated with the GNC Outlets. As a
result, please be aware that in such event we may transfer some or all of your
information to a company acquiring all or part of our assets or to another
company with which we have merged. Under such circumstances we would, to the
extent possible, require the acquiring party to follow the practices described
in this Privacy Statement, as it may be amended from time to time. Nevertheless,
we cannot promise that an acquiring company or the merged company will have the
same privacy practices or treat your information the same as described in this
Privacy Statement.

Policy Changes and Getting More Information

From time to time, we may modify or amend this Privacy Statement in order to
comply with new laws or regulations or to reflect changes in our business
practices. Any changes in our policies will be communicated on this page.
Changes may be made at any time, without prior notice. However, we may post a
notice on or in the relevant GNC Outlets or send an email describing any
changes.

If you have any questions about our handling of Personal Information, you may
e-mail us at: customerservice@gnc.com, call us toll-free at 1-877-GNC-4700 or
send correspondence to:

GNC Customer Service 300 Sixth Avenue Pittsburgh, PA 15222


GNC PRIVACY STATEMENT – EU RESIDENTS

This policy is applicable to residents and individuals located in the European
Union.

Your privacy is as important to us as it is to you! We treat the information you
provide us (such as your name or email – aka "Personal Data" as further defined
below) with the highest level of integrity and responsibility. This statement
describes what we collect, what we do with it and how you can manage it, plus
some information about how the site operates and the security safeguards we have
in place.

The policies below are applicable to Personal Data collected through GNC
websites (including any versions optimized for viewing on a wireless or tablet
device) (“GNC Websites”), all apps published by GNC (“GNC Apps”), all email
newsletters published or distributed by GNC, all other interactive features and
communications provided by GNC, and to any and all Personal Data provided by you
to GNC at GNC stores, call centers, events, or promotions, and all Personal Data
provided by you or collected through your membership in the GNC Loyalty Program
(“GNC Programs”)(collectively, “GNC Outlets”), however accessed and/or used,
that are operated by us, made available by us, or produced and maintained by GNC
Holdings, LLC, 300 Sixth Avenue, Pittsburgh, PA 15222, USA (collectively “GNC”
or “we”, “us”, or “our”).  THESE POLICIES DO NOT APPLY TO FRANCHISEES OF GNC. 
OUR FRANCHISEES OPERATE THEIR OWN STORES AND WEBSITES AND MAY ENGAGE IN OTHER
DATA COLLECTION AND USE PRACTICES OR MAY PARTNER WITH OTHER THIRD PARTIES WHO
MAY TREAT YOUR DATA DIFFERENTLY OR USE OTHER TRACKING METHODS AND TECHNOLOGIES. 
WE DO NOT CONTROL THESE WEBSITES OR THE BUSINESS PRACTICES OF THESE
FRANCHISEES.  IF YOU HAVE A QUESTION ABOUT THE PRIVACY PRACTICES OF A GNC
FRANCHISEE, YOU SHOULD CONTACT THAT FRANCHISEE DIRECTLY. 

By using our GNC Outlets, you are accepting the practices described in this
Privacy Statement.  If you do not agree to the terms of this Privacy Statement,
please do not use the GNC Outlets and/or supply us with your Personal Data.  We
reserve the right to modify or amend the terms of this Privacy Statement from
time to time. We will provide you with specific notice of the modifications or
amendments, particularly if we intend to apply the modifications or amendments
to this Privacy Statement retroactively or to Personal Data already in our
possession. Your continued use of the GNC Outlets following the posting of
changes to these terms will mean you accept those changes. 

1. WHAT DATA WE COLLECT AND HOW WE USE IT:

You can browse our Websites, download our App, pay with cash at a store, or use
certain of our other GNC Outlets without telling us anything personal about
yourself. But we need some information from you to do many things on or at the
GNC Outlets. Therefore, we may collect various types of information from you in
conjunction with your use of the GNC Outlets, including Personal Data.  Personal
Data is information that can directly or indirectly identify you.  Such Personal
Data is information that you may supply to us, as described more fully below,
i.e., when you make a purchase, obtain a subscription, complete a survey or
participate in a promotion, attend or participate in a program, register on the
GNC Outlets, upload content to a website or app, participate in a community, or
provide your e-mail address. 

In order to provide you with the best customer experience, we occasionally ask
you to tell us a little about yourself. 

1.1 Registration

The type of Personal Data we may collect when you register on our GNC Outlets,
check out online or pay at the register may include the following:

 * Your name, address, telephone number, and email address.
 * Passwords and usernames associated with our GNC Outlets.

We collect and process this Personal Data to perform administrative services to
provide you with the respective underlying services, e.g. faster purchasing
process, facilitate an easier, customized online or in-store experience and
facilitates your participation in communities, forums, or other areas where you
contribute content, reviews, or other feedback.

The legal basis for the processing is the performance of a contract.

We will retain this Personal Data for as long as you use our services, e.g.
purchase via our Outlets.

1.2 Loyalty Programs

The type of Personal Data we collect when you subscribe to one of our GNC
Outlets as a GNC Loyalty Program member may include the following:

 * Your name, address, telephone number, birthdate, and email address.
 * Loyalty Program Membership number.
 * Passwords and usernames associated with our GNC Outlets.

We collect and process this Personal Data to perform administrative services to
provide Loyalty Program members with the respective underlying services, e.g.
faster purchasing process, facilitate an easier, customized online or in-store
experience, with customized mailings and email sand special offers, information
and notices.

We will retain this Personal Data for as long as you use our services, e.g.
remain a Loyalty Program member.

1.3 Purchases

The type of Personal Data we collect when you check out online or pay at the
register on our GNC Outlets may include the following:

 * Your name, address, telephone number, and email address.
 * Credit or debit card information.
 * Loyalty Program Membership number.
 * Passwords and usernames associated with our GNC Outlets and/or to
   authenticate your participation in a program or purchase of goods or
   services.

We collect and process this Personal Data to process a purchase made online or
with a credit card in a store, to process a return or exchange a previously
purchased item, send email receipts, order confirmations and delivery
confirmations.

The legal basis for the processing of this Personal Data is the performance of a
contract.

We will retain this Personal Data for three years from the date of your last
purchase.

1.4 Websites, apps and interactive communications

When you interact with the GNC Outlets, we may collect and process certain data.
For the GNC Outlets that are our websites, interactive communications, or apps,
our servers may automatically keep an activity log of your use of our GNC
Outlets. Generally, we collect and store the following categories of data that
may be considered Personal Data:

 * Demographic data such as age, gender, and five digit zip code.
 * Device information about your computer, browser, mobile device, or other
   device that you use to access certain of the GNC Outlets. This information
   may include IP address, geolocation information, unique device identifiers,
   browser type, browser language, and other transactional information.
 * Analytics and usage information about your use of the GNC Outlets.
 * Additional “traffic data” and log files such as time of visit, date of visit,
   software crash reports, session identification number, access times, and
   referring website addresses.

We collect and process this Personal Data to evaluate, improve and administer
our services, products and programs.

The legal basis for the processing of this Personal Data is your consent.

We will retain this Personal Data for as long as you show interest in our
services (e.g. by surfing on our website) or until you withdraw your consent.

1.5 Newsletters, Offers and Marketing Communications

We collect your e-mail address when you sign up to receive our news, offers and
other marketing communications.

We collect and use that Personal Data to send you GNC news and marketing
communications.

The legal basis for the processing of this Personal Data is your consent. You
may withdraw your consent to receive such information, change your marketing
preferences, or remove yourself from our mailing lists by clicking on the
"unsubscribe" link in the footer of promotional emails, by e-mailing us at
customerservice@gnc.comor by contacting us at: GNC, Customer Service, 300 Sixth
Avenue, Pittsburgh, PA 15222 or by phone at +1 (877) GNC-4700. Please note,
however, that you generally cannot opt-out of service related announcements, e.g
if delivery of a product or service is delayed.

We will process this Personal Data for as long as you show interest in our
services and newsletters or until you withdraw your consent. If you have not
shown interest in our services for more than three years, we will delete this
Personal Data.

1.6 Collection of Personal Data Through Social Media Platforms or Using Your
Social Media Logon

When you interact with any GNC page or account on a social media platform,
including, but not limited to, Facebook, Twitter, Google+, Tumblr, LinkedIn,
YouTube, Instagram, or Pinterest, we do not collect the Personal Data that you
make available to us on that page or account. However, the social media platform
or another third-party may collect your Personal Data through plug-in
information. You should refer to the privacy policy for the respective social
media platform for additional information.

1.7 Customer Service

When you contact our customer service you may provide us with your name, email
address, information on your request and optionally with your telephone number.

We collect and process this Personal Data to assist you with questions about
products, delivery, billing or other issues.

The legal basis for processing this Personal Data is the performance of a
contract or quasi-contract.

We retain this Personal Data for six years.

1.8 Transfer and Combination of Your Personal Data

We use the information from one of the GNC Outlets on or in other GNC Outlets or
elsewhere in our network of stores, distribution channels, websites, apps, and
other interactive features, or in reports and analysis, all of which are owned
and operated or franchised by GNC, and we may combine information gathered from
multiple GNC Outlets into a single customer record or analysis or report. We
also use and/or combine information that we collect or receive from third party
sources to enhance, expand, and check the accuracy of your customer records.
This information is provided to data vendors for the purposes of administering
the Loyalty Programs, fulfilling customer orders, and providing customer
service.

The basis for the processing of your personal data is the performance of a
contract or quasi contract.

2. HOW DO WE SHARE YOUR PERSONAL DATA:

We do not disclose any of your Personal Data collected by us to any companies
except (a) to GNC’s parent, subsidiaries, or related entities or (b) to GNC
franchisees or their parent, subsidiaries or related entities or (c) as
otherwise disclosed in this Privacy Statement. In no event will we sell or rent
your Personal Data as part of a customer list or similar transaction. When
Personal Data is shared with a third party, that party is instructed to use your
Personal Data only to the extent necessary to perform their contracted
functions. They are instructed to maintain the security of your Personal Data.
Where your Personal Data is transferred to third parties that do not provide for
an adequate level of data protection, there are appropriate safeguards in place,
namely a combination of standard contractual clauses and Privacy Shield. Please
contact GDPRRequests@gnc-hq.com to obtain copies of these safeguards.

We may share your Personal Data with:

2.1 Our service providers

We share your Personal Data with the following data processors (i.e. service
providers that help us to perform the above tasks):

 * A contracted service provider (or an affiliate of a contracted service
   provider) in the administration or performance of any aspect of our business
   operation or GNC Outlets
 * Advertisers or other companies with whom we have a marketing relationship in
   order to send you information/offers that we believe will be of interest to
   you based on your consent.
 * Appropriate persons or entities in conjunction with fraud protection.

2.2 Other Recipients

We share your Personal Data with the following third parties that process your
data for their own purposes (i.e. these third parties are not processors; they
rather use your Personal Data because they have an own interest). We will inform
you about such disclosures in case they are necessary:

 * Payment processors such as PayPal.
 * A delivery service (e.g. UPS, U.S. Postal Service) when a purchase or return
   is being shipped.
 * Law enforcement or other agencies if we are required to do so by law, or by a
   warrant, subpoena or court order to disclose your Personal Data, or as
   otherwise required or admissible (e.g. for claims) by law.
 * A business party in case of transactions of GNC assets, where permitted by
   law.
 * Appropriate persons in emergency situations as we determine reasonably
   necessary to protect and defend our rights or property, you, or any of our
   other customers, employees, agents, or users.
 * Appropriate persons or entities to assist in debt collection where you owe a
   debt to us.

3. YOUR RIGHTS

If certain requirements are fulfilled, you have the following rights:

 * Obtain from us confirmation as to whether or not we process Personal Data
   from you and, where that is the case, access to your Personal Data;
 * Rectification of inaccurate Personal Data;
 * Erasure of Personal Data;
 * Objection to the processing of Personal Data;
 * Restriction of processing of Personal Data; and
 * Portability of Personal Data - receive the Personal Data you have provided to
   us in a structured, commonly used and machine-readable form and transmit
   those data it to another data controller.

Also, where our processing of your Personal Data is based on your consent, you
may withdraw consent at any time for the future. Please note that withdrawing
your consent will not affect the lawfulness of the processing before the
withdrawal.

To make a Data Subject Rights Request, contact us via:

 * e-mail: GDPRRequests@gnc-hq.com, or
 * Post: GNC Live Well Ireland, Unit F3 Nutgrove Office Park, Rathfarnham,
   Dublin 14 Ireland

You may lodge a complaint with the competent supervisory authority if you think
that the processing of Personal Data by us infringes data protection laws.

For additional information:
https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en

3.1 Cookies:

The GNC Websites and interactive features use cookies so that we (1) know who
you are and (2) can personalize the GNC Websites according to your preferences.

3.1.1 What are cookies?

Cookies are text files that are downloaded to and stored on your device when you
surf the internet (e.g. smartphone or computer), whenever you access a website.
Cookies can store a variety of information.

There are basically two types of cookies:

Persistent cookies - these cookies are stored on your device until you delete it
or until its lifespan expires.

Session cookies - these cookies are temporary and are deleted once you close
your browser.

Cookies help to improve your user experience when using the GNC Outlets by
remembering your preferences and providing you with relevant information. You
can learn more about cookies at www.allaboutcookies.org and
www.youronlinechoices.eu.

3.1.2 Categories of cookies

Strictly Necessary means the cookies are essential for the provision of the site
and any requested services, e.g. purchases, but do not perform any additional or
secondary function. If these cookies are enabled, not all functions are
available and your website experience might be impaired.

Performance Cookies are those that provide statistical information on site
usage, i.e. web analytics.

Functionality Cookies These cookies allow the provision of better functionality
and personalization, as they store your preferences. If you enable these
cookies, some or all of these functions may not work properly.

GNC uses the following functional cookies:

Provider Cookie Name Salesforce - Session Id JSESSIONID Order Groove - Session
Id og_session_id Google Analytics _ga

Targeting/Advertising Cookies are used to create profiles or personalize
content, e.g. advertisement based on your interests.

3.1.3 How do we use cookies?

Any pages on the GNC Websites where you are prompted to log in or that are
customizable require you to accept cookies. Cookies are also required in order
for you to add multiple items to your shopping cart before checking out. You may
set your Web browser to notify you when you receive a cookie. However, if you do
not accept cookies from the GNC Websites, you will limit the functionality of
the GNC Websites.

We may use various services of third parties to collect and use anonymous
information about your visits to and interactions with the GNC Outlets through
the use of technologies such as cookies to tailor advertisements for goods and
services. Some of these advertisements will impact your experience on the GNC
Websites and interactive features. To learn more, or to withdraw consent for
receiving online display advertisements tailored to your interests by our third
party partners, visit the Network Advertising Initiative at
www.networkadvertising.org/choices.

Outside Links:

This Privacy Statement only applies to GNC Outlets. The GNC Websites, GNC Apps
and GNC interactive features may include links to the websites of business
partners, vendors and advertisers. These other sites and the information you
submit to them are outside of our control. These websites may collect Personal
Data about you and operate according to their own privacy practices, which may
differ from those in this Privacy Statement. Consult that website's privacy
policy for more information about their practices and policies.

3.1.4 Collection of Your Source IP Address/Location Data

We may collect and store location data about you associated with your account on
or at a GNC Outlet or enable to be collected through certain of the GNC Outlets
on your device.

We collect and process this Personal Data to improve product offerings or
services in your area or in-store. Further, we use your location data
specifically to:

 * Personalize content on or in the GNC Outlets, including providing you
   reports, recommendations and feedback based on your preferences.
 * Optimize or improve our products, services and operations.
 * Perform statistical, demographic, and marketing analyses of users of the
   Website, App, and interactive communications and their purchasing patterns as
   well as targeted communication via our mobile devices.

The legal basis for the processing of this Personal Data is your consent.

We will retain this Personal Data for as long as you show interest in our
services (e.g. by visiting our stores or using our apps) or until you withdraw
your consent.

3.1.5 Google Analytics

We use Google Analytics, which is a web analytics service from Google Inc.
Google Analytics drops a cookie on your device to recognize you on an anonymous
basis, once you return to a specific website. Google uses the information
received from the cookie to store a profile of the pages you have accessed
within a session.

You may refuse the collection of your data by this cookie by downloading and
installing the following browser plug-in:
https://tools.google.com/dlpage/gaoptout?hl=en

Further information on this cookie is available under
https://policies.google.com/privacy?hl=en.

ASSIGNMENT

We may change our ownership or corporate organization while providing the GNC
Outlets. We may also sell certain assets associated with the GNC Outlets. As a
result, please be aware that in such event we may transfer some or all of your
Personal Data to a company acquiring all or part of our assets or to another
company with which we have merged. Under such circumstances we would, to the
extent possible, require the acquiring party to follow the practices described
in this Privacy Statement, as it may be amended from time to time. Nevertheless,
we cannot promise that an acquiring company or the merged company will have the
same privacy practices or treat your Personal Data the same as described in this
Privacy Statement.

POLICY CHANGES AND GETTING MORE INFORMATION; OUR LOCAL REPRESENTATIVE IN EUROPE

From time to time, we may modify or amend this Privacy Statement in order to
comply with new laws or regulations or to reflect changes in our business
practices. Any changes in our policies will be communicated on this page. We may
also post a notice on or in the relevant GNC Outlets or send an email describing
any changes.

If you have any questions about our handling of Personal Information, you may
e-mail us at: GDPRRequests@gnc-hq.com or send correspondence to:

GNC
Customer Service
300 Sixth Avenue
Pittsburgh, PA 15222

If you wish, you can also reach our Local Representative in Europe at:

GNC Live Well Ireland, Unit F3 Nutgrove Office Park, Rathfarnham, Dublin 14
Ireland

--------------------------------------------------------------------------------


CALIFORNIA RESIDENT PRIVACY POLICY

Effective Date: January 1, 2020 (updated April 7, 2020)

This Privacy Notice for California Residents supplements and is expressly made
part of the information contained in GNC’S Privacy Policy and applies solely to
all visitors, users, and others who reside in the State of California
(“consumers” or “you”). We adopt this Notice to comply with the California
Consumer Privacy Act of 2018 (CCPA).  Any terms defined in the CCPA have the
same meaning when used in this Notice.

1. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, references, is
capable of being associated with, or could reasonably be linked, directly or
indirectly, with a particular consumer or device (“personal information”). In
particular, we have collected the following categories of personal information
from our consumers within the last twelve (12) months:

Category Collected A. Identifers YES B. Personal information categories listed
in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). YES C.
Protected classification characteristics under California or federal law. YES D.
Commercial information. YES E. Biometric information. NO F. Internet or other
similar network activity. YES G. Geolocation data. YES H. Sensory data. NO I.
Professional or employment-related information. NO J. Non-public education
information (per the Family Educational Rights and Privacy Act (20 U.S.C.
Section 1232g, 34 C.F.R. Part 99)). NO K. Inferences drawn from other personal
information. NO

Personal information does not include:

 * Publicly available information from government records.
 * De-identified or aggregated consumer information.
 * Information excluded from the CCPA’s scope, like:
   * health or medical information covered by the Health Insurance Portability
     and Accountability Act of 1996 (HIPAA) and the California Confidentiality
     of Medical Information Act (CMIA) or clinical trial data;
   * personal information covered by certain sector-specific privacy laws,
     including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act
     (GLBA) or California Financial Information Privacy Act (FIPA), and the
     Driver’s Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following
categories of sources:

 * Our customers
 * Our affiliates
 * Service providers
 * Third parties to whom you or your agents authorize us to disclose your
   personal information in connection with products or services we provide to
   you.

In the preceding twelve (12) months, we have not sold any personal information

2. USE OF PERSONAL INFORMATION 

We may use or disclose the personal information we collect for one or more of
the following business purposes:

 * To fulfill or meet the reason you provided the information. For example, if
   you provide your personal information to purchase a product or service, we
   will use that information to process your payment and facilitate delivery. We
   may also save your information to facilitate new product orders or process
   returns.
 * To provide, support, personalize, and develop our websites, products, and
   services.
 * To create, maintain, customize, and secure your account with us.
 * To process your requests, purchases, transactions, and payments and prevent
   transactional fraud.
 * To provide you with support and to respond to your inquiries, including to
   investigate and address your concerns and monitor and improve our responses.
 * To personalize your website experience and to deliver content and product and
   service offerings relevant to your interests, including targeted offers and
   ads through our websites, third-party sites, and via email or text message
   (with your consent, where required by law).
 * To help maintain the safety, security, and integrity of our websites,
   products and services, databases and other technology assets, and business.
 * For testing, research, analysis, and product development, including to
   develop and improve our websites, products, and services.
 * To respond to law enforcement requests and as required by applicable law,
   court order, or governmental regulations.
 * As described to you when collecting your personal information or as otherwise
   set forth in the CCPA.
 * To evaluate or conduct a merger, divestiture, restructuring, reorganization,
   dissolution, or other sale or transfer of some or all of GNC’s assets, in
   which personal information held by GNC about our customers is among the
   assets transferred.

GNC will not collect additional categories of personal information or use the
personal information we collected for materially different, unrelated, or
incompatible purposes without providing you notice.

3. SHARING PERSONAL INFORMATION 

We may disclose your personal information to a third party for a business
purpose. When we disclose personal information for a business purpose, we enter
a contract that describes the purpose and requires the recipient to both keep
that personal information confidential and not use it for any purpose except
performing the contract.

We share your personal information with the following categories of third
parties:

 * Service providers
 * Data aggregators

Disclosures of Personal Information for a Business Purpose

In the preceding 12 months, we have disclosed the following categories of
personal information for a business purpose:

 * Identifiers.             
 * California Customer Records personal information categories             
 * Protected demographic classifications
 * Biometric information
 * Commercial Information
 * Internet or Network Activity 

We disclose your personal information for a business purpose to the following
categories of third parties:

 * Service providers
 * Data aggregators

Sales of Personal Information

In the preceding 12 months, we have not sold consumers’ personal information.

4. YOUR RIGHTS AND CHOICES

The CCPA provides consumers (California residents) with specific rights
regarding their personal information. This section describes your CCPA rights
and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about
our collection and use of your personal information over the past 12 months.
Once we receive and confirm your verifiable consumer request (see Exercising
Access, Data Portability, and Deletion Rights), we will disclose to you:

 * The categories of personal information we collected about you.
 * The categories of sources for the personal information we collected about
   you.
 * Our business or commercial purpose for collecting or selling that personal
   information.
 * The categories of third parties with whom we share that personal information.
 * The specific pieces of personal information we collected about you.
 * If we sold or disclosed your personal information for a business purpose, two
   separate lists disclosing:
   * sales, identifying the personal information categories that each category
     of recipient purchased; and
   * disclosures for a business purpose, identifying the personal information
     categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information
that we collected from you and retained, subject to certain exceptions. Once we
receive and confirm your verifiable consumer request (see Exercising Access,
Data Portability, and Deletion Rights), we will delete (and direct our service
providers to delete) your personal information from our records, unless an
exception applies.

We may deny your deletion request if retaining the information is necessary for
us or our service provider(s) to:

 1. Complete the transaction for which we collected the personal information,
    provide a good or service that you requested, take actions reasonably
    anticipated within the context of our ongoing business relationship with
    you, or otherwise perform our contract with you.
 2. Detect security incidents, protect against malicious, deceptive, fraudulent,
    or illegal activity, or prosecute those responsible for such activities.
 3. Debug products to identify and repair errors that impair existing intended
    functionality.
 4. Exercise free speech, ensure the right of another consumer to exercise their
    free speech rights, or exercise another right provided for by law.
 5. Comply with the California Electronic Communications Privacy Act (Cal. Penal
    Code § 1546 seq.).
 6. Engage in public or peer-reviewed scientific, historical, or statistical
    research in the public interest that adheres to all other applicable ethics
    and privacy laws, when the information’s deletion may likely render
    impossible or seriously impair the research’s achievement, if you previously
    provided informed consent.
 7. Enable solely internal uses that are reasonably aligned with consumer
    expectations based on your relationship with us.
 8. Comply with a legal obligation.
 9. Make other internal and lawful uses of that information that are compatible
    with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above,
please submit a verifiable consumer request to us by either:

 * Calling us at 877-462-4700, or
 * https://privacy.gnc.com/

Only you, or a person registered with the California Secretary of State that you
authorize to act on your behalf, may make a verifiable consumer request related
to your personal information. You may also make a verifiable consumer request on
behalf of your minor child.

You may only make a verifiable consumer request for access or data portability
twice within a 12-month period. The verifiable consumer request must:

 * Provide sufficient information that allows us to reasonably verify you are
   the person about whom we collected personal information or an authorized
   representative.
 * Describe your request with sufficient detail that allows us to properly
   understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we
cannot verify your identity or authority to make the request and confirm the
personal information relates to you.

Making a verifiable consumer request does not require you to create an account
with us.

We will only use personal information provided in a verifiable consumer request
to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45)
days of its receipt. If we require more time (up to a total of 90 days from the
date the request is received), we will inform you of the reason and extension
period in writing.

Any disclosures we provide will only cover the 12-month period preceding the
verifiable consumer request’s receipt. The response we provide will also explain
the reasons we cannot comply with a request, if applicable. For data portability
requests, we will select a format to provide your personal information that is
readily useable and should allow you to transmit the information from one entity
to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request
unless it is excessive, repetitive, or manifestly unfounded. If we determine
that the request warrants a fee, we will tell you why we made that decision and
provide you with a cost estimate before completing your request.

5. NON-DISCRIMINATION

We will not discriminate against you for exercising any of your CCPA rights.
Unless permitted by the CCPA, we will not:

 * Deny you goods or services.
 * Charge you different prices or rates for goods or services, including through
   granting discounts or other benefits, or imposing penalties.
 * Provide you a different level or quality of goods or services.
 * Suggest that you may receive a different price or rate for goods or services
   or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA
that can result in different prices, rates, or quality levels. Any
CCPA-permitted financial incentive we offer will reasonably relate to your
personal information’s value and contain written terms that describe the
program’s material aspects. Participation in a financial incentive program
requires your prior opt in consent, which you may revoke at any time.

6. OTHER CALIFORNIA PRIVACY RIGHTS

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users
of our Websites that are California residents to request certain information
regarding our disclosure of personal information to third parties for their
direct marketing purposes. To make such a request, please send an email
to customerservice@gnc.com. 

7. CHANGES TO OUR PRIVACY NOTICE

We reserve the right to amend this privacy Notice at our discretion and at any
time. When we make changes to this privacy Notice, we will post the updated
Notice on our website and update the Notice’s effective date. Your continued use
of our websites following the posting of changes constitutes your acceptance of
such changes.

6. CONTACT INFORMATION

If you have any questions or comments about this Notice, the ways in which we
collect and use your information described above, your choices and rights
regarding such use, wish to exercise your rights under California law, or are a
consumer with a disability and would like to discuss accessing this policy in an
alternative format, please contact us at:

Phone: 877-462-4700

Email: customerservice@gnc.com

Postal Address: Customer Service, GNC, 300 Sixth Avenue, Pittsburgh, PA 15222


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To contact our Customer Service Department by phone, please call 1-877-GNC-4700.

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