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Speechmatics
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PRIVACY POLICY

At Speechmatics we are committed to safeguarding and preserving the privacy of
our users and value the confidence of our customers, employees and business
partners. We strive always to comply with the laws of the countries in which we
do business. The following Privacy Statement (“Privacy Statement“) and Terms of
Service (“Terms“) govern your use of our Website at www.speechmatics.com (the
“Website“) and any services we provide to you in accordance with the Terms
(“Services“) and explain what happens to any personal data that you provide to
us, or that we collect from you when you visit our Website and how we use
cookies on our Website. In using our Website and/or Services you grant
Speechmatics permission to process and store the data uploaded in the manner
described in this Privacy Statement.


1. ABOUT SPEECHMATICS

Cantab Research Limited (trading as “Speechmatics“) is a company incorporated in
England and Wales (Company Number: 05697423) with its registered address at 296
Cambridge Science Park, Milton Road, Cambridge, CB4 0WD, United Kingdom.
Speechmatics is a data controller for the purposes of the applicable data
protection legislation in respect of the data it gathers from you and other
users of our Website and/or Services. Speechmatics is registered in the UK with
the Information Commissioner’s Office under registration number ZA137980. This
Privacy Statement sets out how we will deal with all collected data, which can
identify you or which can be used together with other information we are likely
to have access to identify you (“Personal Data”).


2. INFORMATION THAT WE COLLECT

In running and maintaining our Website and/or the Services we may collect the
following Personal Data:

Information you give us
This is information about you that you give us by filling in forms on our site,
purchasing our Services or by corresponding with us by phone, e-mail or
otherwise. It includes information you provide when you register to use our
Services, register to subscribe to our newsletter, participate in social media
functions on our site, enter a survey, and when you report a problem with our
site. The information you give us may include names, addresses, email addresses
and phone numbers.
Information we collect about you
When you visit our site, we will automatically collect the following
information:



 * technical information, including the Internet protocol (IP) address used to
   connect your computer to the internet, your login information, browser type
   and version, time zone setting, browser plug-in types and versions, screen
   resolution, operating system and platform; and
 * information about your visit, including the full Uniform Resource Locators,
   clickstream to, through and from our site (including date and time), page
   response times, download errors, length of visits to certain pages, page
   interaction information (such as scrolling, clicks, and mouse-overs) and
   methods used to browse away from the page.



Information we receive from other sources
Where you have ordered or contracted with us for any Services, we may also be
provided with your Personal Data via organisations we interact with in the
relevant sector, such as our billing providers. We only use this data in order
to deliver our Services We do not process any special categories of data (also
commonly referred to as “sensitive personal data”).




3. HOW WE USE AND PROCESS YOUR PERSONAL DATA

The below paragraphs set out why we process your personal data, as well as the
data processing conditions we rely on when processing this data. More
information on what the data processing conditions mean and why they are
important is available here. In some circumstances we may also need to share
your personal data if we are under a duty to disclose or share personal data in
order to comply with a legal obligation.

To enter into contracts with you
Where you enter into a contract with us for our Services, we need to process
your personal data to provide these Services to you. Our use of your personal
data in this way includes sharing your personal data with the third-party
agents, consultants and contractors we need to in order to provide the Services,
as well as for the purposes of assessing fraud, credit and/or security risks. We
need to process your personal data in this way to enter into and perform the
contract for the Services you have asked us to provide. If you do not wish to
provide us with your personal data in this way, you will be unable to use our
Services.
When you contact us and when we provide customer services to you
We may also process your personal data in order to provide various supporting
customer services to you (such as where you contact us with a question in
connection with our other services which we might be able to provide to you).
Our legitimate interest to provide effective customer support services and we
rely on your consent to handle your personal information in this way. If you do
not provide us with the personal data we request from you for customer services
purposes, we may not be able to fully answer your queries.
To make our site better
We will also process your personal data in order to provide you with a more
effective user experience (such as by displaying our website in a way which is
tailored for your device and browsing habits). This processing means that your
experience of our site will be more tailored to you, and that the Services you
see on our site may differ from someone accessing the same site with different
browsing habits. We also use various cookies to help us improve our site (more
details are set out in our Cookies section), and share your personal data with
third party analytics and search engine providers that assist us in the
improvement and optimisation of our site. We will also process your personal
data for the purposes of making our site more secure, and to administer our site
and for internal operations, including troubleshooting, data analysis, testing,
research, statistical and survey purposes. The data processing condition we use
in these circumstances is our legitimate interest to provide you with the best
customer experience we can, and to ensure that our site is kept secure. You can
prevent us from using your personal information in this way by using the ‘do not
track’ functionality in your internet browser. If you enable do not track
functionality, our site may be less tailored to your needs and preferences.
If our business is sold
We will transfer your personal data to a third party:



 * in the event that we sell or buy any business or assets, in which case we
   will disclose your personal data to the prospective seller or buyer of such
   business or assets (at all times in accordance with data protection
   legislation); or
 * if Cantab Research Limited or substantially all its assets are acquired by a
   third party, in which case Personal Data held by us about our customers will
   be one of the assets transferred to the purchaser.

In each case, the data processing condition we rely on when we process your data
in these circumstances is our legitimate interest to ensure our business can be
continued by a purchaser. If you object to our use of your personal data in this
way, the relevant seller or buyer of our business may not be able to provide
services to you.

For marketing purposes
If you have opted in via our website to receive marketing communications from
us, we will handle your personal information for example (your name, email
address and postal address and telephone number) to provide you with marketing
communications in line with any preferences you have told us about. When we send
you marketing emails, we rely on your consent to contact you for marketing
purposes. Every email we send to you for marketing purposes will also contain
instructions on how to unsubscribe from receiving them. You are not under any
obligation to provide us with your personal data for marketing purposes. You can
tell us that you do not want your personal information to be processed in this
way at any time by contacting us at info@speechmatics.com or, where relevant, by
following the unsubscribe link shown in every marketing communication you
receive from us.




4. KEEPING YOUR INFORMATION SECURE

Speechmatics takes seriously the trust you place in us. To prevent unauthorised
access or disclosure, to maintain data accuracy, and to ensure the appropriate
use of the information, Speechmatics utilises reasonable and appropriate
physical, technical, and administrative procedures to safeguard the information
you send us. Speechmatics retains data only as required or permitted by local
law and while it has a legitimate business purpose.


5. WHERE WE STORE YOUR DATA

As some of our hosting is provided by third party cloud providers, the data that
we collect from you may be stored in a location outside of the European Economic
Area. This is because some of these third party cloud providers’ servers are
located in the USA. The data that we collect from you will be stored in a
location outside of the European Economic Area. We will take all steps
reasonably necessary to ensure that your data is treated securely and in
accordance with this privacy policy. In particular, any transfer of your
personal data made by us to a location outside of the EEA will be subject to
compliance with the EU-US Privacy Shield. To learn more about the Privacy Shield
Framework, you can visit the US Department of Commerce’s Privacy Shield website.
All information you provide to us is stored on secure servers.


6. HOW LONG WE STORE YOUR INFORMATION FOR

Where you receive our services, we will retain your data for as long as you are
a client of Cantab Research Limited, and for a minimum of six years afterwards,
to ensure that we are able to assist you should you have any questions, feedback
or issues in connection with any of the Services you have received from us.
Where we have processed your data for any other reason (such as where you have
contacted us with a question in connection with our Services) subject to the
paragraph above, we will retain your data for 3 years.

For our Cloud offering (SaaS), we retain audio and transcripts for seven days
before deletion.


7. USE OF COOKIES

Cookies provide information regarding the computer used by a visitor. We may use
cookies, where appropriate, to gather information about your computer in order
to assist us in improving our Website. We currently use session cookies to track
users; these are temporary and are deleted when the browser is closed. We also
use third party cookies for Google analytics. By continuing to browse the site,
you are agreeing to our use of cookies. We only use (and store) non-essential
cookies on your computer’s browser or hard drive if you provide your consent.
All non-essential cookies shall expire after 30 days.

Cookie Type Purpose Speechmatics Cookies AWSALB Session Ensures your requests
are sent to the correct place on our server session Session Keeps you logged in
when you navigate to different parts of the site speechmatics.remember_token
Persistent Keeps you logged in if you close and reopen your browser (only set if
you have selected ‘Remember me’) speechmatics.tenfold.CALL_TO_ACTION_PREFERENCE
Persistent Records your choice to see information about new features (or not)
speechmatics.tenfold.LANGUAGE_PREFERENCE.alignment Persistent Records your
preferred language for alignment
speechmatics.tenfold.LANGUAGE_PREFERENCE.transcription Persistent Records your
preferred language for transcription Third-party cookies used by Speechmatics
Google Used for analytics to help us improve our service SalesLoft Used for
analytics to help us improve our service Hotjar Used for analytics to help us
improve our service Pardot Used for analytics to help us improve our service
Marketo Used for analytics to help us improve our service Instabot Used for
analytics to help us improve our service Stripe Used to process payments

Please note that third parties (including, for example, advertising networks and
providers of external services like web traffic analysis services) may also use
cookies, which we do not have any control over. These cookies are likely to be
analytical/performance cookies or targeting cookies. We may gather information
about your general internet use by using the cookie. Where used, these cookies
are downloaded to your computer and stored on the computer’s hard drive. Such
information will not identify you personally; it is statistical data which does
not identify any personal details whatsoever. You can adjust the settings on
your computer to decline any cookies if you wish. This can be done within the
“settings” section of your computer. For more information please read the
advice.


8. YOUR RIGHTS UNDER DATA PROTECTION LAWS



Right of access
You have the right to receive confirmation as to whether your personal data is
being processed by us, as well as various other information relating to our use
of your personal data. You also have the right to access your personal data
which we are processing. You can exercise the right in a variety of ways, and
the easiest way for you do to this is likely to be contacting us at the email
address detailed at the bottom of this Privacy Statement.
Right to rectification
You have the right to require us to rectify any inaccurate personal data we hold
about you. You also have the right to have incomplete personal data we hold
about you completed, by providing a supplementary statement to us.
Right to restriction
You have the right to restrict our processing of your personal data where:



 * the accuracy of the personal data is being contested by you;
 * the processing by us of your personal data is unlawful, but you do not want
   the relevant Personal Data erased;
 * we no longer need to process your personal data for the agreed purposes, but
   you want to preserve your personal data for the establishment, exercise or
   defence of legal claims; or
 * we are processing your personal data because of our legitimate interest to
   improve our site, provide customer services, or on the sale of our business
   (as set out above) and you:
 * object to our processing as set out above; and
 * want processing of the relevant personal data to be restricted until it can
   be determined whether our legitimate interest overrides your legitimate
   interest.

Where any exercise by you of your right to restriction determines that our
processing of particular personal data is to be restricted, we will then only
process the relevant personal data in accordance with your consent and, in
addition, for storage purposes and for the purpose of legal claims.

Right to data portability
You have the right to receive your personal data in a structured, standard
machine-readable format and the right to transmit such personal data to another
controller.
Right to data erasure
You have the right to require we erase your personal data which we are
processing where one of the following grounds applies:



 * the processing is no longer necessary in relation to the purposes for which
   your personal data were collected or otherwise processed;
 * our processing of your personal data is based on your consent, you have
   subsequently withdrawn your consent and there is no other legal ground we can
   use to process your personal data;
 * you object to the processing in as set out in this Privacy Statement and we
   have no overriding legitimate interest for our processing;
 * the Personal Data have been unlawfully processed; and
 * the erasure is required for compliance with a law to which we are subject.

You also have the right to lodge a complaint with the Information Commissioner’s
Office, the supervisory authority for data protection issues in England and
Wales.




9. YOUR RIGHT TO OBJECT UNDER DATA PROTECTION LAWS

You have the right to object to us processing your personal data where we are
processing your personal data:

 * based on our legitimate interests to improve our site, provide customer
   services, or on the sale of our business (as set out above). If you ask us to
   stop processing your personal data for these reasons, we will stop processing
   your personal data unless we can demonstrate compelling grounds as to why the
   processing should continue in accordance with data protection laws; and
 * for direct marking purposes. If you ask us to stop processing your personal
   data on this basis, we will stop.


10. THIRD PARTY LINKS

On occasion we include links to third party applications, websites, products or
services on our Website for your convenience and information. Where we provide a
link, it does not mean that we endorse, make representations or approve that
site’s policy towards visitor privacy. You should review their privacy policy
before sending them any personal data.


11. CHANGES TO OUR PRIVACY STATEMENT

Any changes we may make to our Privacy Statement in the future will be posted on
our Website and, where appropriate, notified to you by email. Please check back
frequently to see any updates or changes to our Privacy Statement.


12. CONTACTING US

Please do not hesitate to Contact Us regarding any matter relating to this
Privacy Statement and our Terms & Conditions. This Privacy Statement was last
updated on 13/07/2020.


INFO

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LEGAL

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CONTACT US

UK +44 (0)1223 794 497
US +1 866 791 8546
hello@speechmatics.com

© Speechmatics 2020.
Company No. 05697423 registered in England and Wales as Cantab Research Ltd.


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   * Transcription
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   * Become a Partner
   * Partner Ecosystem
 * About Us
   * COVID-19 Update
   * Careers
   * Meet Our Team
   * Contact Us
 * Resources
   * Blog
   * News
   * Case Studies
   * Events
   * Long-form

     

 * Privacy Policy
 * Terms of Service
 * Terms of Website
 * Cookie Policy



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