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Meet Our Visionary Vice President of Sales: STEVE COPELAND

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At Bill Gosling, excellence in leadership defines our success, and at the helm
of our dynamic sales team stands our highly efficient Vice President, Steve
Copeland. Steve brings 25+ years of unparalleled experience in all aspects of a
customer life cycle, from sales, service, and accounts receivable management via
multiple customer connection channels globally. His expertise spans diverse
industries and markets, empowering organizations to achieve and exceed targets
with finesse and precision. He crafts and executes visionary strategies that
meet and exceed business and financial objectives. His forward-thinking approach
keeps our team agile and responsive in a dynamic marketplace.  

Beyond the boardroom, Steve was born and raised in Canada; Steve's global
perspective extends beyond borders. Throughout his life, he has called Canada,
the UK, the USA, Jamaica, and Panama home, reflecting a rich tapestry of
cultural experiences that undoubtedly contribute to his well-rounded and
adaptable leadership style. Steve's journey transcends geographical boundaries,
mirroring the diverse and inclusive approach he brings to his personal and
professional life. Steve is a devoted family man— a loving husband, a proud
father of three children, two granddaughters and their four-legged family pet,
Bella (Shichon).  

Steve is an avid sports enthusiast outside his professional and family
commitments. He channels his competitive spirit these days into golf and darts,
showcasing a passion for precision and strategy beyond the business realm.


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ENERGIZING CUSTOMER LOYALTY

Key Insights into CSAT Metric for Utilities

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ENDLESS QUALITATIVE QUANTITATIVE OBSERVATIONS

NEQQO: GIVE YOUR CALL CENTER A POWERFUL REHABILITATION WITH NEQQO’S
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NEQQO BUSINESS INSIGHTS ON CSAT/COMPLIANCE

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CUSTOMER EXPERIENCE MANAGEMENT OVERVIEW - JANUARY 24

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NATIONAL PUZZLE DAY - JANUARY 29

Download Here


FIRST LOOK: BILL GOSLING OUTSOURCING
COSTA RICA'S NEWEST OFFICE SPACE - JANUARY 21

Watch Video


ENHANCING LEARNING EXPERIENCES

CSAT in EdTeach

Download Here


ENERGIZING CUSTOMER LOYALTY

Key Insights into CSAT Metric for Utilities

Download Here


ENDLESS QUALITATIVE QUANTITATIVE OBSERVATIONS

NEQQO: GIVE YOUR CALL CENTER A POWERFUL REHABILITATION WITH NEQQO’S
SPEECH-TO-TEXT-ENABLED BUSINESS INFORMATION SOLUTION

Download Here


NEQQO BUSINESS INSIGHTS ON CSAT/COMPLIANCE

Download Here


WHITEPAPER: EVALUATING CUSTOMER ENGAGEMENT: A CSAT AND NPS PERSPECTIVE

Download Here


NATIONAL MOM AND POP BUSINESS OWNERS DAY MARCH 29

Click Here
REGISTER HERE


UTILITY COLLECTIONS INSIGHTS

Download Here
REGISTER HERE


LEARNING AND CONTENT DEVELOPMENT SERVICES

Download Here


NEQQO OVERVIEW

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NATIONAL EMPLOYEE APPRECIATION DAY – MARCH 1, 2024

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CUSTOMER EXPERIENCE MANAGEMENT OVERVIEW - JANUARY 24

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‹›



CRITICAL ATTRIBUTES OF STEVE COPELAND'S LEADERSHIP

 * CS Sales & Acquisition Download Here
 * ARM First Party Operations Download Here
 * CX Customer Experience Download Here
 * ARM Third Party Operations Download Here

STRATEGIC INSIGHT:

Steve is keen to analyze market trends, foresee opportunities, and pivot
strategies for maximum impact. This foresight enables our team to stay ahead in
an ever-evolving landscape.

CLIENT-CENTRIC APPROACH:

Steve's customer-centric mindset ensures that our sales efforts are not just
about numbers but also about building lasting relationships based on trust and
value.

MENTORSHIP & DEVELOPMENT:

A firm believer in nurturing talent, Steve invests in the growth of each team
member, fostering a cohesive, empowered, and high-performing unit.

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JOIN FORCES WITH OUR SALES VISIONARY

At Bill Gosling, Steve Copeland leads a team that thrives on challenges and
celebrates achievements. Together, we're committed to not just meeting
expectations but redefining success.

Connect with Steve directly via Whatsapp, Email, Contact Form or schedule a
meeting directly if you're interested in discovering how Bill Gosling can
benefit your organization. Steve will reach out to you to explore new
opportunities and assist you in achieving your business goals.


STEVE’S EVENT CALENDAR

CS week Date- April 30- May 2, 2024

Details - CS Week, Texas, offers exceptional networking opportunities,
addressing key facets of the utility customer experience

SOCAP Championship BBQ CX Meet Up May 16, 2024 Liberty Park, Memphis, TN

Please join us on Thursday, May 16, from 5–8 p.m. EST, for a laid-back &
informative gathering where we can catch up, share ideas, & get an opportunity
to connect with like-minded professionals.




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