www.experian.com.sg Open in urlscan Pro
192.229.220.9 Public Scan

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URL:
https://www.experian.com.sg/verification?SP_MID=37536-g&SP_RID=23943460-g&elqTrackId=e4a7101813da457cba37b71c4400d468&elq=63...
Submission: On October 27 via api (October 27th 2022, 1:03:10 am UTC) from SG — Scanned from DE

Form analysis
4 forms found in the DOM

Name: searchForm — GET /

<form class="search" role="search" action="/" method="get" name="searchForm" novalidate="novalidate" autocomplete="false">
  <input class="submit" value="" type="submit" autocomplete="false">
  <label for="submit" class="submit"></label>
  <a href="javascript: void(0)" class="icon"></a>
  <input type="search" class="text_search search_field" placeholder="Search" value="" name="s" title="Search for:" autocomplete="false">
</form>

Name: searchForm — GET /

<form class="search" role="search" action="/" method="get" name="searchForm" novalidate="novalidate" autocomplete="false">
  <input class="submit" value="" type="submit" autocomplete="false">
  <label for="submit" class="submit"></label>
  <a href="javascript: void(0)" class="icon"></a>
  <input type="search" class="text_search search_field" placeholder="Search" value="" name="s" title="Search for:" autocomplete="false">
</form>

Name: loginform — POST /wp-login.php

<form name="loginform" id="loginform" action="/wp-login.php" method="post" autocomplete="false">
  <div class="title">Login</div>
  <div class="simplemodal-login-fields">
    <p>
      <label>Username<br>
        <input type="text" name="log" class="user_login input" value="" size="20" tabindex="10" autocomplete="false"></label>
    </p>
    <p>
      <label>Password<br>
        <input type="password" name="pwd" class="user_pass input" value="" size="20" tabindex="20" autocomplete="false"></label>
    </p>
    <script>
      if (document.getElementById("user_pass") != null || document.getElementById("user_login" != null)) {
        document.getElementById("user_pass").autocomplete = "off";
        document.getElementById("user_login").autocomplete = "off";
      }
    </script>
    <p class="aiowps-captcha"><label for="aiowps-captcha-answer">Please enter an answer in digits:</label></p>
    <div class="aiowps-captcha-equation"><strong>seventeen + 6 = <input type="hidden" name="aiowps-captcha-string-info" id="aiowps-captcha-string-info" value="w91hv075q4" autocomplete="false"><input type="hidden" name="aiowps-captcha-temp-string"
          id="aiowps-captcha-temp-string" value="1666832283" autocomplete="false"><input type="text" size="2" id="aiowps-captcha-answer" name="aiowps-captcha-answer" value="" autocomplete="false"></strong></div>
    <p></p>
    <p style="display: none;"><label>Enter something special:</label><input name="aio_special_field" type="text" id="aio_special_field" class="aio_special_field" value="" autocomplete="false"></p>
    <p class="forgetmenot"><label><input name="rememberme" type="checkbox" id="rememberme" class="rememberme" value="forever" tabindex="90" autocomplete="false"> Remember Me</label></p>
    <p class="submit">
      <input type="submit" name="wp-submit" value="Log In" tabindex="100" autocomplete="false">
      <input type="button" class="simplemodal-close" value="Cancel" tabindex="101" autocomplete="false">
      <input type="hidden" name="testcookie" value="1" autocomplete="false">
    </p>
    <p class="nav"><a class="simplemodal-forgotpw" href="/wp-login.php?action=lostpassword" title="Password Lost and Found">Lost your password?</a>
    </p>
  </div>
  <div class="simplemodal-login-activity" style="display:none;"></div>
</form>

Name: lostpasswordform — POST /wp-login.php?action=lostpassword

<form name="lostpasswordform" id="lostpasswordform" action="/wp-login.php?action=lostpassword" method="post" autocomplete="false">
  <div class="title">Reset Password</div>
  <div class="simplemodal-login-fields">
    <p>
      <label>Username or E-mail:<br>
        <input type="text" name="user_login" class="user_login input" value="" size="20" tabindex="10" autocomplete="false"></label>
    </p>
    <p class="submit">
      <input type="submit" name="wp-submit" value="Get New Password" tabindex="100" autocomplete="false">
      <input type="button" class="simplemodal-close" value="Cancel" tabindex="101" autocomplete="false">
    </p>
    <p class="nav">
      <a class="simplemodal-login" href="/wp-login.php">Log in</a>
    </p>
  </div>
  <div class="simplemodal-login-activity" style="display:none;"></div>
</form>

Text Content

* Contact Us
* Careers

* Global Sites

* Credit & Information Services
* * Back
* Experian Bureau
* * Back
* Experian Bank Bureau
* Experian Non-Bank Bureau
* Business Information
* Consumer Information
* Debt Collection Services
* Startup & SME Business Advisory
* Decisioning & Analytics
* * Back
* Customer Acquisition
* Customer Management
* Strategy Management
* Advanced Analytics & Modelling
* * Back
* Credit Scoring Models
* Regulatory Compliance Advisory
* Business Analytics Consultancy
* Data Quality Assessment
* Collections Analytics
* Data Analytical Platform
* Telco Decisioning & Analytics
* Consumer Credit Reports

* Credit & Information Services
* * Experian Bureau
* * Experian Bank Bureau
* Experian Non-Bank Bureau
* Business Information
* Consumer Information
* Startup & SME Business Advisory
* Decisioning & Analytics
* * Customer Acquisition
* Customer Management
* Strategy Management
* Advanced Analytics & Modelling
* * Credit Scoring Models
* Regulatory Compliance Advisory
* Business Analytics Consultancy
* Data Quality Assessment
* Collections Analytics
* Data Analytical Platform
* Telco Decisioning & Analytics
* Consumer Credit Reports
* Contact Us
* Careers
* Global Sites

EXPERIAN GLOBAL SITES

AMERICA
* Argentina
* Brazil
* Canada
* Chile
* Colombia
* Mexico
* Perú
* United States

ASIA PACIFIC
* Australia
* China
* Hong Kong
* India
* Indonesia
* Japan
* Malaysia
* New Zealand
* Singapore
* South Korea
* Taiwan
* Thailand
* Vietnam

EUROPE
* Austria
* Belgium
* Bulgaria
* Czech Republic
* Denmark
* Finland
* France
* Germany
* Greece
* Ireland
* Italy
* Netherlands

* Poland
* Russia
* Spain
* Sweden
* Switzerland
* United Kingdom

MIDDLE EAST & AFRICA
* South Africa
* United Arab Emirates

ENHANCED SECURITY FEATURES FOR YOUR EXPERIAN ACCOUNT COMING SOON.

From August 2022 onwards, you'll receive an activation email to set up 2-Step
Verification for your account. Enjoy better protection every time you log in,
keeping your identity and account secure.

At Experian, identity and data security is our utmost priority and we uphold
best-in-class security standards. To better safeguard your Experian account, we
are implementing enhanced verification to your login process.

Here are some commonly asked questions regarding this change.

1. What enhanced verification is Experian introducing to my account?

We are introducing 2-Step Verification to your login. In addition to your User
ID and Password, you will be requested to complete a second verification. For
example, this could be answering a security question or entering a One-Time Pin
(OTP) obtained via email for a more secure login.

2. Why is Experian implementing added verification to my account?

This is to ensure we can better safeguard your account against unauthorised
access and usage. This 2-Step Verification provides an added layer of security
used to verify your identity when you log in to your account.

3. How is Experian implementing 2-Step Verification for my account?

Starting from August 2022, an activation email will be sent from
noreply@auth-apac.secure.experian.com to your registered email address, with
clear and simple steps to guide you through the process. This will only take you
a few minutes to activate your choice of verification. You will be given a
choice between security question and/ or email verification to generate an OTP.

After you have successfully activated 2-Step Verification, please log in as per
normal. You will then be prompted for a second level of verification based on
the option you have selected as indicated above.

4. What do I need to do to activate 2-Step Verification for my account?

Starting from August 2022, there will be an activation email sent from
noreply@auth-apac.secure.experian.com to your registered email address for your
account, which needs to be acted on within 7 days.

With clear and simple steps to guide you through the process, you will only need
a few minutes to activate it.

5. I haven't received any email to activate 2-Step Verification for my account
yet.

This will be rolled out progressively in batches from August 2022. Please look
out for an activation email sent from noreply@auth-apac.secure.experian.com.

If you haven’t received any email from us, your account is not yet required to
activate 2-Step Verification.

6. My account is required to activate 2-Step Verification, but I have not
received the activation email.

Please check your “junk mail” or “spam” folder for the activation email from
noreply@auth-apac.secure.experian.com. You may consider adding
noreply@auth-apac.secure.experian.com to your Safe Sender List.

If you still can’t locate the email, please contact customer service at
cs@experian.com.

7. Is 2-Step Verification mandatory?

Yes. We are introducing 2-Step Verification to your login to better safeguard
your Experian account.

8. What happens if I don’t activate 2-Step Verification?

You will need to activate 2-Step Verification before you are able to
successfully log into the Experian platform.

Do note that the activation link will expire after 7 days from the date that the
email is sent.

9. There are multiple methods to setup 2-Step Verification, do I have to set up
all of them?

Only 1 verification method is required during the 2-Step Verification. However,
you can choose to set up more than 1 method for your convenience.

10. I can't log in to my Experian account after activating 2-Step Verification.
What should I do?

If you have forgotten your password, please click “Need help signing in?”
followed by “Forgot Password” to reset your password.

If that still doesn't work, please contact Customer Service at cs@experian.com
for assistance.

11. My activation link has expired, what should I do?

The activation link will expire after 7 days from the date the email was sent.
If your link has expired, we will automatically send another activation email to
your registered email. Please use the latest activation link to activate 2-Step
Verification as soon as possible.

12. If I have deleted the activation email, what should I do?

Please contact Customer Service at cs@experian.com for assistance.

13. I have multiple subscriptions with Experian, do I need to activate the
2-Step Verification for all my accounts?

Yes, if you have multiple subscriptions with Experian, you will receive an
activation email to complete the 2-Step Verification for each account.

14. I am not able to access the 2-Step Verification webpage or receive 2-Step
Verification emails. What should I do?

Please check with your IT support team to whitelist the following information:

* Sender Email: noreply@auth-apac.secure.experian.com
* Domain: Experian.com

15. I did not receive the email OTP after logging in. What should I do?

Please wait for up to 2 minutes to receive the email OTP. Do check your “junk
mail” or “spam” folder for the email OTP from
noreply@auth-apac.secure.experian.com. You may consider adding
noreply@auth-apac.secure.experian.com to your Safe Sender List.

If you still did not receive the email OTP, you may request to re-send a new
email OTP via the on-screen option.

16. I did not receive the email OTP; it was sent to my colleague. Can you send
it to me instead?

We are unable to trigger the system-generated email OTP to another email address
that is not registered under your User ID. Please reach out to your
Administrator to update the email address of your User ID.

17. Why am I receiving the email from noreply@auth-apac.secure.experian.com for
“Notice of email address change”?

This is a default system notification to inform registered users of any changes
to their email address for their User ID. If you did not make this request,
please contact Customer Service at cs@experian.com.

18. What if I have forgotten my User ID?

Please contact Customer Service at cs@experian.com.

19. What if I have forgotten my Password?

If you have activated the 2-Step Verification, click on “Need Help Signing In”,
then click on “Forgot Password” and follow the on-screen instructions to reset
password via email.

20. I am prompted to answer a security question while resetting my password
through the password reset link. What is this and how do I go about
completing the password reset process?

This is the security question and answer that you have set up just after
creating your new password during your account activation for MFA.

To reset your password, you are required to provide the answer you have set up
during the account activation.

21. I have forgotten the answer to the security question needed to log in to
the platform. What should I do?

If you are not the administrator of the account, please reach out to your
administrator to reset it for you.

If you are the administrator and cannot remember the answer to the security
question, please contact Customer Service at cs@experian.com.

22. I have forgotten my answer to the security question needed to reset
password. What should I do?

Please contact Customer Service at via email at cs@experian.com.

23. What should I do if my account is locked?

If your account is locked after multiple incorrect attempts, you will receive an
email to notify you that your account is locked. Click the link in the email to
unlock your account.

24. I am prompted to answer a security question while unlocking my account.
What is this and how do I go about completing the unlock account process?

This the security question and answer that you have set up just after creating
your new password during your account activation for MFA.

This is also the same security question and answer for your password reset
purpose.

To unlock your account, please provide the answer you have set up during account
activation.

25. As an account administrator, will there be changes to user management under
the 2-Step Verification process?

For OnTarget, QuestNet and Experian IBR360:

1. Instead of providing the password to the users, account administrators can
reset the password on their behalf.
2. Account administrators can reset the users’ security questions and login
options in their 2-Step Verification.

An email notification will be sent to the users with instructions to guide them.

26. Our department is sharing the login credentials. What should I do now?

We do not encourage sharing of user credentials for login due to security
concerns. Kindly approach your administrator to request individual access.

27. Can I get a more detailed guide?

Yes. Please click here for a step-by-step guide in PDF.

QUESTNET VIDEO GUIDES FOR 2-STEP VERIFICATION ASSISTANCE

How to Activate 2-
Step Verification How to Login Using
2-Step Verification How to Reset Your Password How to Unlock Your Account
QN How to Activate 2Step Verification

Play Video
Play

Mute
Current Time 0:00
/
Duration Time 5:22
Loaded: 0%

0:00
Progress: 0%
0:00
Progress: 0%
Stream TypeLIVE
Remaining Time -5:22

Playback Rate
1
* Chapters

Chapters
* descriptions off, selected

Descriptions
* subtitles off, selected

Subtitles
* captions settings, opens captions settings dialog
* captions off, selected

Captions
* en (Main), selected

Audio Track
Fullscreen

This is a modal window.

Caption Settings Dialog
Beginning of dialog window. Escape will cancel and close the window.
TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaque
Font Size50%75%100%125%150%175%200%300%400%
Text Edge StyleNoneRaisedDepressedUniformDropshadow
Font FamilyProportional Sans-SerifMonospace Sans-SerifProportional
SerifMonospace SerifCasualScriptSmall Caps
DefaultsDone
Close Modal Dialog

This is a modal window. This modal can be closed by pressing the Escape key or
activating the close button.

Close Modal Dialog

This is a modal window. This modal can be closed by pressing the Escape key or
activating the close button.

QN How to Login Using 2Step Verification

Play Video
Play

Mute
Current Time 0:00
/
Duration Time 3:19
Loaded: 0%

0:00
Progress: 0%
0:00
Progress: 0%
Stream TypeLIVE
Remaining Time -3:19

Playback Rate
1
* Chapters

Chapters
* descriptions off, selected

Descriptions
* subtitles off, selected

Subtitles
* captions settings, opens captions settings dialog
* captions off, selected

Captions
* en (Main), selected

Audio Track
Fullscreen

This is a modal window.

This is a modal window. This modal can be closed by pressing the Escape key or
activating the close button.

Close Modal Dialog

This is a modal window. This modal can be closed by pressing the Escape key or
activating the close button.

QN How to Reset Your Password

Play Video
Play

Mute
Current Time 0:00
/
Duration Time 3:04
Loaded: 0%

0:00
Progress: 0%
0:00
Progress: 0%
Stream TypeLIVE
Remaining Time -3:04

Playback Rate
1
* Chapters

Chapters
* descriptions off, selected

Descriptions
* subtitles off, selected

Subtitles
* captions settings, opens captions settings dialog
* captions off, selected

Captions
* en (Main), selected

Audio Track
Fullscreen

This is a modal window.

This is a modal window. This modal can be closed by pressing the Escape key or
activating the close button.

Close Modal Dialog

This is a modal window. This modal can be closed by pressing the Escape key or
activating the close button.

QN How to Unlock Your Account

Play Video
Play

Mute
Current Time 0:00
/
Duration Time 3:57
Loaded: 0%

0:00
Progress: 0%
0:00
Progress: 0%
Stream TypeLIVE
Remaining Time -3:57

Playback Rate
1
* Chapters

Chapters
* descriptions off, selected

Descriptions
* subtitles off, selected

Subtitles
* captions settings, opens captions settings dialog
* captions off, selected

Captions
* en (Main), selected

Audio Track
Fullscreen

This is a modal window.

This is a modal window. This modal can be closed by pressing the Escape key or
activating the close button.

Close Modal Dialog

This is a modal window. This modal can be closed by pressing the Escape key or
activating the close button.

Discover
* About Experian
* Careers
* Experian Insights
* Investor Relations
* Awards and Recognition

Media
* Press Room

Help & Support
* Resources
* Contact Us

DP Information is now Experian. Find out more at experian.com.sg/dp-rebrand

DP INFORMATION IS NOW EXPERIAN.

WE ARE EVOLVING OUR BUSINESS TO BETTER PARTNER YOU FOR SUCCESS.

You can continue to find all your dpgroup.com.sg services here at
experian.com.sg, and access to questnet.sg will remain unchanged.

Find out more at experian.com.sg/dp-rebrand

Username

Password

Please enter an answer in digits:

seventeen + 6 =

Enter something special:

Remember Me

Lost your password?

Reset Password

Username or E-mail:

www.experian.com.sg Open in urlscan Pro 192.229.220.9 Public Scan

Form analysis 4 forms found in the DOM

Name: searchForm — GET /

Name: searchForm — GET /

Name: loginform — POST /wp-login.php

Name: lostpasswordform — POST /wp-login.php?action=lostpassword

Text Content

www.experian.com.sg Open in urlscan Pro
192.229.220.9 Public Scan

Form analysis
4 forms found in the DOM