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2 forms found in the DOM

GET /en/search

<form data-publication="9" class="new-header-search" id="search-form" action="/en/search" method="get" data-autocomplete-param-name="searchEntry" data-autocomplete-param-value="auto-suggest">
  <input class="gsa-autocomplete autocomplete" type="search" name="q" id="global-search" data-autocomplete-url="/en/search/suggest?version=5.11.0.0" data-autocomplete-param="q" data-autocomplete-host="" placeholder="Search this website"
    autocomplete="off">
  <input type="hidden" name="searchEntry" value="searchfield">
  <input type="hidden" name="boosting_label">
  <button type="submit">Find</button>
  <div class="suggestion-results small">
    <div class="gsa-suggestions"></div>
    <div class="suggestions"></div>
  </div>
</form>

GET /en/search

<form data-publication="9" class="new-header-search" id="search-form" action="/en/search" method="get" data-autocomplete-param-name="searchEntry" data-autocomplete-param-value="auto-suggest">
  <input class="gsa-autocomplete autocomplete" type="search" name="q" id="global-search" data-autocomplete-url="/en/search/suggest?version=5.11.0.0" data-autocomplete-param="q" data-autocomplete-host="" placeholder="Search this website"
    autocomplete="off">
  <input type="hidden" name="searchEntry" value="searchfield">
  <input type="hidden" name="boosting_label">
  <button type="submit">Find</button>
  <div class="suggestion-results small">
    <div class="gsa-suggestions"></div>
    <div class="suggestions"></div>
  </div>
</form>

Text Content

WELCOME TO POSTNL! WE USE COOKIES.

With cookies we collect information about your use of our website. Convenient,
because this enables us to:

 * Ensure that our website works properly
 * Improve our services
 * Provide you with more interesting information and personal suggestions
 * Display PostNL advertisements that suit you on other websites

What exactly do we do with your data? You can read all about it in our cookie
statement and privacy statement.



Select in "settings" the cookies you want to accept. You can also do this later,
on the cookie statement page. If you agree, you will accept all cookies.

Agree Change cookie settings

Menu

Find

 * Home
 * Menu
 * Sending
    * Sending a parcel
    * Sending a letter or card
   
    * Buy stamps
    * PostNL points

 * Receiving
    * Receiving a parcel
    * Receiving a letter or a card
    * International service alerts
   
    * Track & trace

 * Business Solutions
    * International parcel services
    * Domestic parcel solutions
    * International mail services
    * Domestic mail

 * Customer Service


 * NL
 * EN


Menu

Find

 * Home
 * Menu
 * Sending
    * Sending a parcel
    * Sending a letter or card
   
    * Buy stamps
    * PostNL points

 * Receiving
    * Receiving a parcel
    * Receiving a letter or a card
    * International service alerts
   
    * Track & trace

 * Business Solutions
    * International parcel services
    * Domestic parcel solutions
    * International mail services
    * Domestic mail

 * Customer Service


 * NL
 * EN




PURCHASES FROM OUTSIDE THE EU

How to pay VAT easily

Do you ever shop outside the European Union (EU)? Since 1 July 2021, you always
have to pay VAT on your purchases. You can often already pay VAT at the time of
purchase. If you have not paid it yet, we will ask you to pay a customs
clearance charge. This page explains how this works, so you won’t be confronted
with any surprises.

Lees deze pagina in het Nederlands


WHY DO I PAY VAT?

If you buy something in the Netherlands, you always pay VAT. This is already
included in the price. If you buy the same product from a non-EU country, VAT
has not yet been included in the price. VAT will then be charged when your
parcel arrives in the Netherlands. Before 1 July 2021, this only applied for a
value of 22 euros or more. The EU has stipulated that from 1 July 2021 you must
always pay VAT if you buy something from a non-EU country, even if the value is
less than 22 euros.


PAYING VAT DURING CHECKOUT

You have therefore been required to pay VAT on all products from a non-EU
country since 2021. Fortunately, you usually don't notice. With many webshops
you pay VAT when you pay for your order. You can see this in your shopping
basket. It will say 'VAT included' or 'All duties included'. The webshop then
settles the VAT with the Netherlands. You can find more information about the
costs of an order from a country outside the EU on the website of the Dutch Tax
& Customs Administration.


PAYING VAT BY MEANS OF A PAYMENT REQUEST

Unfortunately, not every webshop allows you to pay VAT during checkout. In that
case, we will collect the VAT by means of a customs clearance charge. Don't
worry, it's very simple. If we have your e-mail address or telephone number, we
will send you a payment request which you can use to pay online*. You will also
receive such a request if you use the PostNL app. If you pay online, we will
deliver your parcel at home as soon as possible. If we only know your home
address, you will be notified by post when your parcel is ready to be collected
at a PostNL point near you. You then pay the customs clearance charge when you
pick up the parcel. Please note: If the value of your parcel is more than € 150,
you need to pay import duties as well as VAT. In that case, you will always
receive a payment request from us. Want to know more about customs clearance
charges and exactly what you will pay? Read more about customs clearance
charges 

* Beware of fake messages! We will never send you a link to pay directly. We
will always refer you to our track & trace page first. Enter your track & trace
code and postcode in order to pay securely. Tip: create a PostNL account and log
in to the PostNL app. The PostNL app is always a secure way for us to contact
you. Read more about fake messages.


FREQUENTLY ASKED QUESTIONS


WHAT ARE CUSTOMS CLEARANCE CHARGES?

These are costs you have to pay when you buy something from a country outside
the EU, such as VAT, handling charges and maybe import duties. To determine what
you need to pay, we will declare your parcel when it arrives in the Netherlands.
This is also called ‘clearing’. Hence the name 'clearance charges'.


I THINK I HAVE ALREADY PAID VAT.

This is possible, because some webshops charge VAT straightaway when you buy
something. However, not every webshop offers this option. In most cases you will
therefore pay a customs clearance charge when your parcel arrives in the
Netherlands.


WHAT IF I DO NOT PAY ONLINE?

Then we will bring your parcel to a PostNL point. We will send you a message
when it arrives there. You pay when you pick up the parcel. If the parcel has
not been collected after one week, we will return it to the sender abroad.


WHAT IF I DON'T WANT TO PAY AT ALL?

In that case, you can reject the parcel online. We will then immediately return
it to the sender.

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