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MICROSOFT TEAMS PHONE

Stay connected with voice and video calling using Microsoft Teams Phone on your
computer, tablet, mobile device, or desk phone.
Microsoft Teams Phone is available through telecommunication network providers
in Australia and New Zealand.

See plans and pricing
Contact Sales
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Microsoft Teams Phone
 * Sign in
 * Contact Sales
 * See plans and pricing




STAY CONNECTED WITH A MODERN CALLING SOLUTION

Make and receive voice and video calls directly in Teams. Stay in touch and get
more done anywhere.


CALLING IN THE FLOW OF WORK

Work smarter with an all-in-one app that brings together calling, chat,
meetings, and collaboration.

Learn more


BUSINESS-CRITICAL CALLING

Use built-in, innovative, and AI-powered calling experiences and integrated
partner software solutions.

Learn more


DEVICES FOR ANY CALLING SCENARIO

Benefit from a wide portfolio of devices for any business need and get flexible
financing options.

Learn more


SIMPLE SET UP AND MANAGEMENT

Easily add, monitor, and manage voice and video calling from the Teams admin
center.

Learn more



MAKE THE MOST OF YOUR BUSINESS VOICE AND VIDEO CALLS

Take a quick look at some of the features and benefits of an all-in-one app that
enables rich, reliable, and secure calling.

Overview
Guided Tour


GUIDED TOUR HOME

 * 
   Guided Tour Home
 * Calling in Teams
   * VoIP
   * PSTN
 * PSTN options
   * Microsoft Teams calling plans
   * Direct Routing
   * Operator Connect
   * Operator Connect Mobile
 * Enjoy a simplified calling experience
   * Make and answer calls
   * Forward calls
   * Transfer calls
   * Access your voicemail
   * Get notified about potential spam calls
   * Transfer calls between devices
   * Call with Apple Carplay
 * Modern calling capabilities
   * Auto Attendant and Call Queue
   * Call park and retrieve
   * Voice-enabled channels
   * Connected contact center
   * Policy-based recording solution
 * Work from anywhere
   * Desk phones and Teams displays
   * Headsets
   * Speakerphones



READY TO GET STARTED?






Learn more




CALLING IN TEAMS

OVERVIEW

1/26





CALLING IN TEAMS

Work smarter with an all-in-one app that brings together calling, chat,
meetings, and collaboration.


VOIP

Make and receive audio and video calls using the internet with Teams. Stay in
touch and get more done, no matter where you are. Learn more.


PSTN

Get complete private branch exchange (PBX) capabilities for your organization
with Phone System. Learn more.


PSTN OPTIONS

Make phone calls using PSTN connectivity options combined with Phone System.


MICROSOFT TEAMS CALLING PLANS

Take advantage of this all-in-the-cloud solution with Microsoft as your PSTN
operator. Learn more.


DIRECT ROUTING

Connect your session border controllers (SBCs) to Phone System to use your own
PSTN operator. Learn more.


OPERATOR CONNECT

Manage your PSTN calling and SBCs with participating operators in the Microsoft
Operator Connect program. Learn more.


OPERATOR CONNECT MOBILE

Seamlessly integrate your users' mobile identities with Teams. With Operator
Connect Mobile, assign a single number and implement a solution that works
across network and devices. Learn more.


ENJOY A SIMPLIFIED CALLING EXPERIENCE

Connect quickly in Teams by starting one-on-one or group calls while in a chat
or channel.


MAKE AND ANSWER CALLS

Make one-on-one or group calls directly from a chat or use the dial pad to call
a phone number. Learn more.


FORWARD CALLS

Redirect calls to another number and never miss a call, or set up a call group
so your team can step in. Learn more.


TRANSFER CALLS

Transfer a call to another person or consult with them before transferring the
call. Learn more.


ACCESS YOUR VOICEMAIL

Access, listen to, and review your voicemails using playback controls, voicemail
summary, and transcripts. Learn more.


GET NOTIFIED ABOUT POTENTIAL SPAM CALLS

Identify and decline likely spam calls and allow legitimate calls through.


TRANSFER CALLS BETWEEN DEVICES

Move a call between your desk and a mobile device.


CALL WITH APPLE CARPLAY

Join calls and meetings using your vehicle’s built-in controls or hands-free
with Siri. Learn more.


MODERN CALLING CAPABILITIES

Make the most of your calls in Teams with optimized functionality.


AUTO ATTENDANT AND CALL QUEUE

Easily route callers to the appropriate person or department in your
organization. Learn more.


CALL PARK AND RETRIEVE

Park a call to place it on hold and generate a unique code. Use the code to
retrieve the call with a supported app or device. Learn more.


VOICE-ENABLED CHANNELS

Collaborate and share information within the channel while taking calls in the
call queue. Learn more.


CONNECTED CONTACT CENTER

Use your existing contact center solution together with Teams Phone for a more
connected contact center experience. Learn more.


POLICY-BASED RECORDING SOLUTION

Stipulate when calls and online meetings should be recorded using policy-based
recording with a certified partner solution for Teams. Learn more.


WORK FROM ANYWHERE

Experience instant, high-quality audio and video communication everywhere you
work with seamless transitions across devices.


DESK PHONES AND TEAMS DISPLAYS

Make and receive calls from devices certified for use with Teams, including
intuitive screens and controls to enhance the Teams calling experience. Learn
more.


HEADSETS

Choose from a variety of headsets certified for Teams—wired, Bluetooth, over the
ear, or on the ear—to suit every preference or need. Learn more.


SPEAKERPHONES

Connect with USB- or Bluetooth-enabled speakerphone options to easily scale
audio based on the room size and number of meeting participants. Learn more.





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with them before transferring the call.&nbsp;<a
href=\"https://go.microsoft.com/fwlink/p/?linkid=2183652\" class=\"c-hyperlink\"
aria-label=\"Learn more about transferring a call in Teams.\">Learn
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class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2183801\"
aria-label=\"Learn more about voicemail in Teams.\">Learn
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class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2183802\"
aria-label=\"Learn more about auto attendants and call queues.\">Learn
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or device.&nbsp;<a href=\"https://go.microsoft.com/fwlink/p/?linkid=2183803\"
class=\"c-hyperlink\" aria-label=\"Learn more about call park and
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href=\"https://go.microsoft.com/fwlink/p/?linkid=2183804\" aria-label=\"Learn
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partner solution for Teams.&nbsp;<a class=\"c-hyperlink\"
href=\"https://go.microsoft.com/fwlink/p?linkid=2180491\" aria-label=\"Learn
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functionality.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Modern
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capabilities"},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Desk
phones and Teams displays","id":"Desk phones and Teams
displays","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWQL3M?ver=43c2","imageAlt":"A
desk phone with a web camera and a display for Teams
calls.","imageHeight":729,"imageWidth":1338,"itemIndex":24,"name":"Desk phones
and Teams displays","videoHref":"","content":"<p>Make and receive calls from
devices certified for use with Teams, including intuitive screens and controls
to enhance the Teams calling experience.&nbsp;<a class=\"c-hyperlink\"
href=\"https://go.microsoft.com/fwlink/p/?linkid=2183553\" aria-label=\"Learn
more about business desk phones with display.\">Learn
more</a>.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Desk
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person wearing a headset and using a
tablet.","imageHeight":729,"imageWidth":1338,"itemIndex":25,"name":"Headsets","videoHref":"","content":"<p>Choose
from a variety of headsets certified for Teams—wired, Bluetooth, over the ear,
or on the ear—to suit every preference or need.&nbsp;<a class=\"c-hyperlink\"
href=\"https://go.microsoft.com/fwlink/p/?linkid=2183554\" aria-label=\"Learn
more about headsets, earbuds and headphones.\">Learn
more</a>.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Headsets"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"Speakerphones","id":"Speakerphones","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWQPNy?ver=fe17","imageAlt":"A
hand reaching out to use a
speakerphone.","imageHeight":729,"imageWidth":1338,"itemIndex":26,"name":"Speakerphones","videoHref":"","content":"<p>Connect
with USB- or Bluetooth-enabled speakerphone options to easily scale audio based
on the room size and number of meeting participants.&nbsp;<a
href=\"https://go.microsoft.com/fwlink/p/?linkid=2183805\" class=\"c-hyperlink\"
aria-label=\"Learn more about speakerphones.\">Learn
more</a>.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Speakerphones"}],"arialabel":"Work
from
anywhere","id":"work","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWQL28?ver=5937","imageAlt":"A
person standing at a desk using a laptop connected to multiple monitors for a
Teams video
call.","imageHeight":729,"imageWidth":1338,"itemIndex":23,"name":"Work from
anywhere","videoHref":"","content":"<p>Experience instant, high-quality audio
and video communication everywhere you work with seamless transitions across
devices.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Work
from anywhere"}],"itemsCount":26}




READ MORE ABOUT A RECOGNIZED LEADER IN UNIFIED COMMUNICATIONS

Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide*

Read the report

Forrester: The Total Economic Impact™ of Microsoft Teams Calling Solutions

Read the study



SEE HOW COMPANIES ARE USING TEAMS PHONE




EQUIPPING EMPLOYEES WITH A MODERN CALLING SOLUTION

Accenture is adding a new generation of technology for calling, meeting, chat,
and collaboration.

Read the full story



CLIFTONLARSONALLEN LLP SAVES MONEY ON TELEPHONY COSTS WITH MICROSOFT TEAMS PHONE

By replacing their legacy VoIP system with Microsoft Teams Phone, CLA has
reduced costs by almost $1 million a year.

Read the full story




ADD MICROSOFT TEAMS PHONE TO YOUR MICROSOFT 365 PLAN TODAY




MICROSOFT TEAMS PHONE STANDARD

AU$11.00

Microsoft Teams Phone Standard AU$11.00

user/month

(annual subscription–auto renews)
Prices shown here and on following pages do not include GST. The “Payment and
Billing” page will show amounts payable including GST (if applicable) before you
purchase.

Buy now
Try now
Contact Sales

Microsoft Teams Phone Standard includes:

 * Cloud-based phone system with advanced features including call transfer,
   multilevel auto attendants, and call queues.
 * Teams Phone System enables connection to your choice of PSTN: Microsoft
   Calling Plans, Direct Routing, Operator Connect.
 * 99.9% uptime SLA.3
 * Around-the-clock customer support seven days a week, backed by Microsoft.

Teams Phone Standard requires a Microsoft Teams Essentials with Azure Active
Directory (Azure AD) Identity4 subscription or a Microsoft 365 subscription that
includes Microsoft Teams.1 If you don't have a Teams subscription, go to the
Microsoft 365 for business page to compare and purchase subscription plans or
work with a cloud solution provider to get Teams Essentials.
 




MICROSOFT TEAMS PHONE WITH CALLING PLAN



Contact Sales
Contact Microsoft Partner

Microsoft Teams Phone with Calling Plan includes:

 * Cloud-based phone system with advanced features including call transfer,
   multilevel auto attendants, and call queues.
 * Call from anywhere, on any device through the Teams app on desktop, mobile,
   web, and desk phones.
 * Around-the-clock customer support seven days a week, backed by Microsoft.
 * Teams Phone with Calling Plan is available in specific markets.

For all other markets not covered in the link above, contact Sales Support to
learn about Teams Phone and operator calling plans.




MICROSOFT 365 E5

AU$78.30

Microsoft 365 E5 AU$78.30

user/month

(annual subscription–auto renews)
Prices shown here and on following pages do not include GST. The “Payment and
Billing” page will show amounts payable including GST (if applicable) before you
purchase.

Contact Sales
Learn more
See more options for Enterprise

Microsoft 365 E5 includes:

 * Phone system: Enable PBX capabilities such as call control in the cloud with
   Teams.
 * Audio conferencing: Conduct or call into meetings from your phone.2 Allows up
   to 300 phone attendees.
 * Windows 11 Enterprise, Microsoft 365 Apps for Enterprise, Office mobile apps,
   Office for the web, Outlook, Exchange, and more.
    

Microsoft 365 E5 is our premium purchasing option that includes best-in-class
productivity apps and advanced security, compliance, and analytical capabilities
for your enterprise. Current E1 and E3 customers can upgrade to E5 for a reduced
price. Contact your Microsoft sales representative for details. If you don't
have a Teams subscription, go to the Microsoft 365 for Enterprise page to
compare plans.






CUSTOM PRICING AVAILABLE

Add Teams Phone to your current Microsoft 365 E1 or E3 plan to get the calling
features every organization needs. Contact Sales for custom pricing.

Contact Sales



SEE RATES FOR WHERE YOU WANT TO CALL

Get a detailed list of the standard subscription and pay-per-minute rates for
your agreement by country or region and by currency. Communications Credits
rates are for charges that are not included in your subscription plan.

Step 1 * instructions Select the country or region for your organization’s
billing address.
Select country/region

 * Select country/region

 * Albania

 * Algeria

 * Angola

 * Antigua and Barbuda

 * Argentina

 * Australia

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 * Bulgaria

 * Cambodia

 * Cameroon

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 * Chile

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 * Malaysia

 * Malta

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 * Morocco

 * Namibia

 * Nepal

 * Netherlands

 * New Zealand

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 * Norway

 * Oman

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 * Panama

 * Paraguay

 * Peru

 * Philippines

 * Poland

 * Portugal

 * Puerto Rico

 * Qatar

 * Romania

 * Russia

 * Saint Lucia

 * Saudi Arabia

 * Serbia

 * Singapore

 * Slovakia

 * Slovenia

 * South Africa

 * South Korea

 * Spain

 * Sri Lanka

 * St. Kitts and Nevis

 * Sweden

 * Switzerland

 * Taiwan

 * Thailand

 * Trinidad and Tobago

 * Tunisia

 * Turkey

 * Turks and Caicos Islands

 * UAE

 * Uganda

 * Ukraine

 * United Kingdom

 * United States

 * Uruguay

 * Venezuela

 * Vietnam

Select country/region Albania Algeria Angola Antigua and Barbuda Argentina
Australia Austria Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize
Benin Bermuda Bolivia Bosnia & Herzegovina Brazil Brunei Bulgaria Cambodia
Cameroon Canada Cayman Islands Chile China Colombia Costa Rica Croatia Cyprus
Czech Republic Denmark Dominica Dominican Republic Ecuador Egypt El Salvador
Estonia Ethiopia Finland France Georgia Germany Ghana Greece Grenada Guam
Guatemala Honduras Hong Kong SAR Hungary Iceland India Indonesia Iraq Ireland
Israel Italy Jamaica Japan Jordan Kenya Kuwait Latvia Lebanon Liechtenstein
Lithuania Luxembourg Malaysia Malta Mexico Moldova Monaco Morocco Namibia Nepal
Netherlands New Zealand Nigeria Northern Mariana Islands Norway Oman Pakistan
Panama Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania
Russia Saint Lucia Saudi Arabia Serbia Singapore Slovakia Slovenia South Africa
South Korea Spain Sri Lanka St. Kitts and Nevis Sweden Switzerland Taiwan
Thailand Trinidad and Tobago Tunisia Turkey Turks and Caicos Islands UAE Uganda
Ukraine United Kingdom United States Uruguay Venezuela Vietnam
Required field

Select the country or region for your organization’s billing address.


Step 2 * instructions Select your currency.
Select currency

 * Select currency

 * ARS

 * AUD

 * BRL

 * CAD

 * CHF

 * CNY

 * DKK

 * EUR

 * GBP

 * HKD

 * IDR

 * INR

 * JPY

 * KRW

 * MXN

 * MYR

 * NOK

 * NZD

 * RUB

 * SAR

 * SEK

 * TRY

 * TWD

 * USD

 * ZAR

Select currency ARS AUD BRL CAD CHF CNY DKK EUR GBP HKD IDR INR JPY KRW MXN MYR
NOK NZD RUB SAR SEK TRY TWD USD ZAR
Required field

Select your currency.


Step 3 * instructions Select your rate type.
Select rate type

 * Select rate type

 * Standard subscription

 * Pay-per-minute

Select rate type Standard subscription Pay-per-minute
Required field

Select your rate type.


Get rates Download rates
Please complete all fields to download rates.

We're sorry, but you’re using an unsupported browser. Switch to Internet
Explorer 10 or later version or another modern browser and you can select your
country, currency, and rate type. Click the link below to download a full
listing of calling rates, updated daily.

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information. Refresh your browser or click the link below to download a full
listing of calling rates, updated daily.

Download today's rates



FREQUENTLY ASKED QUESTIONS

Expand all | Collapse all

What is Microsoft Teams Phone?

Teams Phone refers to the capability of people to make and receive calls in
Microsoft Teams. Teams subscriptions include Teams Phone and enables calls from
one Teams app to another. Making and receiving calls to and from landlines and
mobile phones on the public switch telephone network (PSTN) in Teams is
available with an add-on such as Teams Phone Standard or Teams Phone with
Calling Plan or is included in Microsoft 365 E5. These options provide a
cloud-based phone system in Teams with features such as hold, blind and safe
transfers, and reporting features for professionals who manage calling
solutions.



How does Teams Phone system work?

It replaces traditional PBXs and enables key calling capabilities with a
cloud-based call control system that provides the overall telephony workload for
Microsoft Teams.



What is a Microsoft Teams calling plan?

A calling plan provides customers with a primary phone number and calling
minutes to make and receive phone calls. A domestic calling plan is included in
Teams Phone with Calling Plan or can be added onto Microsoft 365 E5.2



What is Direct Routing?

Direct Routing helps you connect a supported, customer-provided SBC to Phone
System. With this capability, configure on-premises PSTN connectivity with
Microsoft Teams client. Learn more.



What is Operator Connect?

Operator Connect is another option for providing public switched telephone
network (PSTN) connectivity with Teams and Phone System. For more information
about Teams voice solutions and PSTN connectivity options, see Plan your Teams
voice solution and PSTN connectivity options.



Can I use my existing phone numbers?

Yes. You can transfer your phone numbers from your current service provider.
After you port your phone numbers over, Microsoft will become your service
provider.



Can I bring my own calling plan?

Yes, customers can work with their Microsoft partner to bring their own calling
plan. A configuration called Direct Routing allows customers to connect voice
trunks directly from their network to Teams or interconnect other telephony
entities, such as call centers or analog devices.

 

Microsoft Teams Phone Standard is a standalone subscription (without a calling
plan) that is specifically designed for this situation.



What phones are supported?

Devices certified for Teams provide a seamless Teams experience on desk phones,
conference phones, and meeting room systems. Learn more about Microsoft
Teams-certified devices. For available devices go to the Microsoft Teams Devices
Marketplace. 
 

Teams supports a portfolio of desk phones for customers who require a
traditional phone experience.  
 

To deliver a high-quality and reliable Teams experience on phones, Microsoft is
partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and
Audiocodes to develop and certify a wide portfolio of desk phones and conference
room audio devices. To get the latest information on Teams devices, go to Teams
Marketplace. 
 



What is the difference between the offers for small and medium-sized businesses
and enterprises?

There are two offers for small and medium-sized businesses. Teams Phone with
Calling Plan combines a phone system and a domestic calling plan.

 

Teams Phone Standard without a calling plan provides a phone system which
requires a calling plan from a service provider.

 

For enterprises: A phone system and audio conferencing are included in Office
365 E5 and Microsoft 365 E5. A Teams calling plan can be added on or can all be
purchased separately. Enterprises can also add Teams Phone with Calling Plan as
an add on to qualifying subscriptions.

 

Teams Phone with Calling Plan is currently available in 31 markets. See country
and region availability. A phone system is available in over 120 countries,
everywhere Microsoft 365 is available. 
 

The product features and experience are the same across the offers for small and
medium-sized businesses and enterprises. Pricing and availability may differ.

 



Where can I share thoughts and ideas?

Got a suggestion? We’d love to hear from you. Here are three ways to share
feedback:

 * Microsoft Teams desktop app. Select Help on the bottom left. Then select
   Report a problem or Suggest a feature.
 * UserVoice – Submit and vote on others’ ideas.
 * Microsoft Tech Community – Ask questions and join discussions.



What is Microsoft Teams Essentials with Azure AD Identity?

Microsoft Teams Essentials with Azure AD Identity brings together the best of
Teams with meetings, chat, calling, and collaboration. Teams Essentials with
Azure AD Identity can connect to your existing email system to provide an
integrated experience, such as having all Teams notifications sent to your
existing email inbox, all calendar events in Teams, and the ability to sign in
to Teams with your existing email address. Once connected, you’ll see responses
to scheduled meetings and collaboration invitations in both your inbox and in
Teams. View and interact with incoming meetings from your Teams calendar,
whether your contacts are using third-party meeting software or Teams.

Teams Essentials with Azure AD Identity can be purchased only through select
cloud solution providers. Learn more and see a list of cloud solution providers.




LEARN MORE ABOUT MICROSOFT TEAMS


 * Meetings
 * Teams Phone
 * Devices
 * Instant messaging
 * Apps and workflows
 * Frontline workforce
 * Healthcare
 * Security and compliance


GET STARTED WITH MICROSOFT TEAMS TODAY


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* GARTNER and Magic Quadrant are a registered trademark and service mark of
Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are
used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research publications
consist of the opinions of Gartner’s research organization and should not be
construed as statements of fact. Gartner disclaims all warranties, express or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, by
Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil
Sheth, 18 October 2021.

 1. Can be added on to a qualifying Teams Essentials or Microsoft 365
    subscription. Qualifying plans include: Microsoft 365 Business Basic,
    Business Standard, Business Premium, E3, or A3; Office 365 F3, E1, E3, A1,
    or A3; and Teams Essentials with Azure AD Identity.
 2. Availability of Audio Conferencing and calling plans varies by country and
    region. See supported countries and regions for more information.
 3. For full details on Teams Phone SLA see Licensing Documents (microsoft.com).
 4. Teams Essentials with Azure AD Identity is only available through cloud
    solution providers. Learn more.



--------------------------------------------------------------------------------

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