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Effective URL: https://www.microsoft.com/en-au/microsoft-teams/microsoft-teams-phone?rand=WebAppSecurity.1&e
Submission: On August 02 via manual from CA — Scanned from CA
Effective URL: https://www.microsoft.com/en-au/microsoft-teams/microsoft-teams-phone?rand=WebAppSecurity.1&e
Submission: On August 02 via manual from CA — Scanned from CA
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Skip to main content Microsoft Teams Teams Teams * Home * Products * Meetings and conferencing Meetings and conferencing * Online meetings & webinars * Video conferencing * Screen sharing * Custom backgrounds * Webinars * Teams Phone Teams Phone * Teams Phone * VOIP * PBX * Video calling * Business Phones * Chat and collaboration Chat and collaboration * Instant messaging * File sharing * Collaboration * Devices Devices * Teams Devices * Teams Rooms * Apps Apps * Apps and workflows * Meeting apps * Frontline workforce Frontline workforce * Frontline solutions * Workforce management * Staffing/scheduling * Solutions * Use cases Use cases * For work * For home * For education * Industries Industries * Healthcare * Education * Retail * Scenarios Scenarios * Security and compliance * Distance learning * Hybrid work * Resources * Demos Demos * Teams YouTube Channel * Teams basics * Chat and meetings * Tips and tricks * Teamwork articles Teamwork articles * Managing remote teams * Online meeting agendas * Work from home * Group chat in the workplace * Work at home office * See all business tech articles * Technical resources Technical resources * IT Guidance * Tech community * Developer platform * Admin documentation * Training Training * Quick start guide * Training videos * Training courses * More More * Customer stories * Support * Pricing * More Microsoft 365 * * More * * * Download Teams * Sign up for free * All Microsoft * * Microsoft 365 * Office * Windows * Surface * Xbox * Sale * Support * Software Software * Windows Apps * OneDrive * Outlook * Skype * OneNote * Microsoft Teams * PCs & Devices PCs & Devices * Computers * Shop Xbox * Accessories * VR & mixed reality * Entertainment Entertainment * Xbox Game Pass Ultimate * Xbox Live Gold * Xbox games * PC games * Windows digital games * Movies & TV * Business Business * Microsoft Cloud * Microsoft Security * Azure * Dynamics 365 * Microsoft 365 for business * Microsoft Industry * Microsoft Power Platform * Windows 365 * Developer & IT Developer & IT * Developer Center * Documentation * Microsoft Learn * Microsoft Tech Community * Azure Marketplace * AppSource * Visual Studio * Other Other * Microsoft Rewards * Free downloads & security * Education * Virtual workshops and training * Gift cards * Microsoft Experience Centre * View Sitemap Sign in to your account Sign in Australia * Australia Australia Office Virtual Assistant * Chat with sales * Contact us * 1 800-234085 Sales support for commercial products: Available M-F 8:00 a.m. to 8:00 p.m. AEST * Support Close Industry analysts name Microsoft a leader. Learn more MICROSOFT TEAMS PHONE Stay connected with voice and video calling using Microsoft Teams Phone on your computer, tablet, mobile device, or desk phone. Microsoft Teams Phone is available through telecommunication network providers in Australia and New Zealand. See plans and pricing Contact Sales Sign in Microsoft Teams Phone * Sign in * Contact Sales * See plans and pricing STAY CONNECTED WITH A MODERN CALLING SOLUTION Make and receive voice and video calls directly in Teams. Stay in touch and get more done anywhere. CALLING IN THE FLOW OF WORK Work smarter with an all-in-one app that brings together calling, chat, meetings, and collaboration. Learn more BUSINESS-CRITICAL CALLING Use built-in, innovative, and AI-powered calling experiences and integrated partner software solutions. Learn more DEVICES FOR ANY CALLING SCENARIO Benefit from a wide portfolio of devices for any business need and get flexible financing options. Learn more SIMPLE SET UP AND MANAGEMENT Easily add, monitor, and manage voice and video calling from the Teams admin center. Learn more MAKE THE MOST OF YOUR BUSINESS VOICE AND VIDEO CALLS Take a quick look at some of the features and benefits of an all-in-one app that enables rich, reliable, and secure calling. Overview Guided Tour GUIDED TOUR HOME * Guided Tour Home * Calling in Teams * VoIP * PSTN * PSTN options * Microsoft Teams calling plans * Direct Routing * Operator Connect * Operator Connect Mobile * Enjoy a simplified calling experience * Make and answer calls * Forward calls * Transfer calls * Access your voicemail * Get notified about potential spam calls * Transfer calls between devices * Call with Apple Carplay * Modern calling capabilities * Auto Attendant and Call Queue * Call park and retrieve * Voice-enabled channels * Connected contact center * Policy-based recording solution * Work from anywhere * Desk phones and Teams displays * Headsets * Speakerphones READY TO GET STARTED? Learn more CALLING IN TEAMS OVERVIEW 1/26 CALLING IN TEAMS Work smarter with an all-in-one app that brings together calling, chat, meetings, and collaboration. VOIP Make and receive audio and video calls using the internet with Teams. Stay in touch and get more done, no matter where you are. Learn more. PSTN Get complete private branch exchange (PBX) capabilities for your organization with Phone System. Learn more. PSTN OPTIONS Make phone calls using PSTN connectivity options combined with Phone System. MICROSOFT TEAMS CALLING PLANS Take advantage of this all-in-the-cloud solution with Microsoft as your PSTN operator. Learn more. DIRECT ROUTING Connect your session border controllers (SBCs) to Phone System to use your own PSTN operator. Learn more. OPERATOR CONNECT Manage your PSTN calling and SBCs with participating operators in the Microsoft Operator Connect program. Learn more. OPERATOR CONNECT MOBILE Seamlessly integrate your users' mobile identities with Teams. With Operator Connect Mobile, assign a single number and implement a solution that works across network and devices. Learn more. ENJOY A SIMPLIFIED CALLING EXPERIENCE Connect quickly in Teams by starting one-on-one or group calls while in a chat or channel. MAKE AND ANSWER CALLS Make one-on-one or group calls directly from a chat or use the dial pad to call a phone number. Learn more. FORWARD CALLS Redirect calls to another number and never miss a call, or set up a call group so your team can step in. Learn more. TRANSFER CALLS Transfer a call to another person or consult with them before transferring the call. Learn more. ACCESS YOUR VOICEMAIL Access, listen to, and review your voicemails using playback controls, voicemail summary, and transcripts. Learn more. GET NOTIFIED ABOUT POTENTIAL SPAM CALLS Identify and decline likely spam calls and allow legitimate calls through. TRANSFER CALLS BETWEEN DEVICES Move a call between your desk and a mobile device. CALL WITH APPLE CARPLAY Join calls and meetings using your vehicle’s built-in controls or hands-free with Siri. Learn more. MODERN CALLING CAPABILITIES Make the most of your calls in Teams with optimized functionality. AUTO ATTENDANT AND CALL QUEUE Easily route callers to the appropriate person or department in your organization. Learn more. CALL PARK AND RETRIEVE Park a call to place it on hold and generate a unique code. Use the code to retrieve the call with a supported app or device. Learn more. VOICE-ENABLED CHANNELS Collaborate and share information within the channel while taking calls in the call queue. Learn more. CONNECTED CONTACT CENTER Use your existing contact center solution together with Teams Phone for a more connected contact center experience. Learn more. POLICY-BASED RECORDING SOLUTION Stipulate when calls and online meetings should be recorded using policy-based recording with a certified partner solution for Teams. Learn more. WORK FROM ANYWHERE Experience instant, high-quality audio and video communication everywhere you work with seamless transitions across devices. DESK PHONES AND TEAMS DISPLAYS Make and receive calls from devices certified for use with Teams, including intuitive screens and controls to enhance the Teams calling experience. Learn more. HEADSETS Choose from a variety of headsets certified for Teams—wired, Bluetooth, over the ear, or on the ear—to suit every preference or need. Learn more. SPEAKERPHONES Connect with USB- or Bluetooth-enabled speakerphone options to easily scale audio based on the room size and number of meeting participants. Learn more. Previous Next Share tour {"sites":[{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":"VoIP","id":"VoIP","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWQPNb?ver=d4e1","imageAlt":"A hand holding a tablet that is displaying a Teams video call.","imageHeight":729,"imageWidth":1338,"itemIndex":2,"name":"VoIP","videoHref":"","content":"<p>Make and receive audio and video calls using the internet with Teams. 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easily scale audio based on the room size and number of meeting participants. <a href=\"https://go.microsoft.com/fwlink/p/?linkid=2183805\" class=\"c-hyperlink\" aria-label=\"Learn more about speakerphones.\">Learn more</a>.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Speakerphones"}],"arialabel":"Work from anywhere","id":"work","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWQL28?ver=5937","imageAlt":"A person standing at a desk using a laptop connected to multiple monitors for a Teams video call.","imageHeight":729,"imageWidth":1338,"itemIndex":23,"name":"Work from anywhere","videoHref":"","content":"<p>Experience instant, high-quality audio and video communication everywhere you work with seamless transitions across devices.</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Work from anywhere"}],"itemsCount":26} READ MORE ABOUT A RECOGNIZED LEADER IN UNIFIED COMMUNICATIONS Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide* Read the report Forrester: The Total Economic Impact™ of Microsoft Teams Calling Solutions Read the study SEE HOW COMPANIES ARE USING TEAMS PHONE EQUIPPING EMPLOYEES WITH A MODERN CALLING SOLUTION Accenture is adding a new generation of technology for calling, meeting, chat, and collaboration. Read the full story CLIFTONLARSONALLEN LLP SAVES MONEY ON TELEPHONY COSTS WITH MICROSOFT TEAMS PHONE By replacing their legacy VoIP system with Microsoft Teams Phone, CLA has reduced costs by almost $1 million a year. Read the full story ADD MICROSOFT TEAMS PHONE TO YOUR MICROSOFT 365 PLAN TODAY MICROSOFT TEAMS PHONE STANDARD AU$11.00 Microsoft Teams Phone Standard AU$11.00 user/month (annual subscription–auto renews) Prices shown here and on following pages do not include GST. The “Payment and Billing” page will show amounts payable including GST (if applicable) before you purchase. Buy now Try now Contact Sales Microsoft Teams Phone Standard includes: * Cloud-based phone system with advanced features including call transfer, multilevel auto attendants, and call queues. * Teams Phone System enables connection to your choice of PSTN: Microsoft Calling Plans, Direct Routing, Operator Connect. * 99.9% uptime SLA.3 * Around-the-clock customer support seven days a week, backed by Microsoft. Teams Phone Standard requires a Microsoft Teams Essentials with Azure Active Directory (Azure AD) Identity4 subscription or a Microsoft 365 subscription that includes Microsoft Teams.1 If you don't have a Teams subscription, go to the Microsoft 365 for business page to compare and purchase subscription plans or work with a cloud solution provider to get Teams Essentials. MICROSOFT TEAMS PHONE WITH CALLING PLAN Contact Sales Contact Microsoft Partner Microsoft Teams Phone with Calling Plan includes: * Cloud-based phone system with advanced features including call transfer, multilevel auto attendants, and call queues. * Call from anywhere, on any device through the Teams app on desktop, mobile, web, and desk phones. * Around-the-clock customer support seven days a week, backed by Microsoft. * Teams Phone with Calling Plan is available in specific markets. For all other markets not covered in the link above, contact Sales Support to learn about Teams Phone and operator calling plans. MICROSOFT 365 E5 AU$78.30 Microsoft 365 E5 AU$78.30 user/month (annual subscription–auto renews) Prices shown here and on following pages do not include GST. The “Payment and Billing” page will show amounts payable including GST (if applicable) before you purchase. Contact Sales Learn more See more options for Enterprise Microsoft 365 E5 includes: * Phone system: Enable PBX capabilities such as call control in the cloud with Teams. * Audio conferencing: Conduct or call into meetings from your phone.2 Allows up to 300 phone attendees. * Windows 11 Enterprise, Microsoft 365 Apps for Enterprise, Office mobile apps, Office for the web, Outlook, Exchange, and more. Microsoft 365 E5 is our premium purchasing option that includes best-in-class productivity apps and advanced security, compliance, and analytical capabilities for your enterprise. Current E1 and E3 customers can upgrade to E5 for a reduced price. Contact your Microsoft sales representative for details. If you don't have a Teams subscription, go to the Microsoft 365 for Enterprise page to compare plans. CUSTOM PRICING AVAILABLE Add Teams Phone to your current Microsoft 365 E1 or E3 plan to get the calling features every organization needs. Contact Sales for custom pricing. Contact Sales SEE RATES FOR WHERE YOU WANT TO CALL Get a detailed list of the standard subscription and pay-per-minute rates for your agreement by country or region and by currency. Communications Credits rates are for charges that are not included in your subscription plan. Step 1 * instructions Select the country or region for your organization’s billing address. Select country/region * Select country/region * Albania * Algeria * Angola * Antigua and Barbuda * Argentina * Australia * Austria * Bahamas * Bahrain * Bangladesh * Barbados * Belarus * Belgium * Belize * Benin * Bermuda * Bolivia * Bosnia & Herzegovina * Brazil * Brunei * Bulgaria * Cambodia * Cameroon * Canada * Cayman Islands * Chile * China * Colombia * Costa Rica * Croatia * Cyprus * Czech Republic * Denmark * Dominica * Dominican Republic * Ecuador * Egypt * El Salvador * Estonia * Ethiopia * Finland * France * Georgia * Germany * Ghana * Greece * Grenada * Guam * Guatemala * Honduras * Hong Kong SAR * Hungary * Iceland * India * Indonesia * Iraq * Ireland * Israel * Italy * Jamaica * Japan * Jordan * Kenya * Kuwait * Latvia * Lebanon * Liechtenstein * Lithuania * Luxembourg * Malaysia * Malta * Mexico * Moldova * Monaco * Morocco * Namibia * Nepal * Netherlands * New Zealand * Nigeria * Northern Mariana Islands * Norway * Oman * Pakistan * Panama * Paraguay * Peru * Philippines * Poland * Portugal * Puerto Rico * Qatar * Romania * Russia * Saint Lucia * Saudi Arabia * Serbia * Singapore * Slovakia * Slovenia * South Africa * South Korea * Spain * Sri Lanka * St. Kitts and Nevis * Sweden * Switzerland * Taiwan * Thailand * Trinidad and Tobago * Tunisia * Turkey * Turks and Caicos Islands * UAE * Uganda * Ukraine * United Kingdom * United States * Uruguay * Venezuela * Vietnam Select country/region Albania Algeria Angola Antigua and Barbuda Argentina Australia Austria Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bolivia Bosnia & Herzegovina Brazil Brunei Bulgaria Cambodia Cameroon Canada Cayman Islands Chile China Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominica Dominican Republic Ecuador Egypt El Salvador Estonia Ethiopia Finland France Georgia Germany Ghana Greece Grenada Guam Guatemala Honduras Hong Kong SAR Hungary Iceland India Indonesia Iraq Ireland Israel Italy Jamaica Japan Jordan Kenya Kuwait Latvia Lebanon Liechtenstein Lithuania Luxembourg Malaysia Malta Mexico Moldova Monaco Morocco Namibia Nepal Netherlands New Zealand Nigeria Northern Mariana Islands Norway Oman Pakistan Panama Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Saint Lucia Saudi Arabia Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sri Lanka St. Kitts and Nevis Sweden Switzerland Taiwan Thailand Trinidad and Tobago Tunisia Turkey Turks and Caicos Islands UAE Uganda Ukraine United Kingdom United States Uruguay Venezuela Vietnam Required field Select the country or region for your organization’s billing address. Step 2 * instructions Select your currency. Select currency * Select currency * ARS * AUD * BRL * CAD * CHF * CNY * DKK * EUR * GBP * HKD * IDR * INR * JPY * KRW * MXN * MYR * NOK * NZD * RUB * SAR * SEK * TRY * TWD * USD * ZAR Select currency ARS AUD BRL CAD CHF CNY DKK EUR GBP HKD IDR INR JPY KRW MXN MYR NOK NZD RUB SAR SEK TRY TWD USD ZAR Required field Select your currency. Step 3 * instructions Select your rate type. Select rate type * Select rate type * Standard subscription * Pay-per-minute Select rate type Standard subscription Pay-per-minute Required field Select your rate type. Get rates Download rates Please complete all fields to download rates. We're sorry, but you’re using an unsupported browser. Switch to Internet Explorer 10 or later version or another modern browser and you can select your country, currency, and rate type. Click the link below to download a full listing of calling rates, updated daily. We're sorry, but there was a connection error in retrieving the rate information. Refresh your browser or click the link below to download a full listing of calling rates, updated daily. Download today's rates FREQUENTLY ASKED QUESTIONS Expand all | Collapse all What is Microsoft Teams Phone? Teams Phone refers to the capability of people to make and receive calls in Microsoft Teams. Teams subscriptions include Teams Phone and enables calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the public switch telephone network (PSTN) in Teams is available with an add-on such as Teams Phone Standard or Teams Phone with Calling Plan or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions. How does Teams Phone system work? It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams. What is a Microsoft Teams calling plan? A calling plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan is included in Teams Phone with Calling Plan or can be added onto Microsoft 365 E5.2 What is Direct Routing? Direct Routing helps you connect a supported, customer-provided SBC to Phone System. With this capability, configure on-premises PSTN connectivity with Microsoft Teams client. Learn more. What is Operator Connect? Operator Connect is another option for providing public switched telephone network (PSTN) connectivity with Teams and Phone System. For more information about Teams voice solutions and PSTN connectivity options, see Plan your Teams voice solution and PSTN connectivity options. Can I use my existing phone numbers? Yes. You can transfer your phone numbers from your current service provider. After you port your phone numbers over, Microsoft will become your service provider. Can I bring my own calling plan? Yes, customers can work with their Microsoft partner to bring their own calling plan. A configuration called Direct Routing allows customers to connect voice trunks directly from their network to Teams or interconnect other telephony entities, such as call centers or analog devices. Microsoft Teams Phone Standard is a standalone subscription (without a calling plan) that is specifically designed for this situation. What phones are supported? Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems. Learn more about Microsoft Teams-certified devices. For available devices go to the Microsoft Teams Devices Marketplace. Teams supports a portfolio of desk phones for customers who require a traditional phone experience. To deliver a high-quality and reliable Teams experience on phones, Microsoft is partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and Audiocodes to develop and certify a wide portfolio of desk phones and conference room audio devices. To get the latest information on Teams devices, go to Teams Marketplace. What is the difference between the offers for small and medium-sized businesses and enterprises? There are two offers for small and medium-sized businesses. Teams Phone with Calling Plan combines a phone system and a domestic calling plan. Teams Phone Standard without a calling plan provides a phone system which requires a calling plan from a service provider. For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. A Teams calling plan can be added on or can all be purchased separately. Enterprises can also add Teams Phone with Calling Plan as an add on to qualifying subscriptions. Teams Phone with Calling Plan is currently available in 31 markets. See country and region availability. A phone system is available in over 120 countries, everywhere Microsoft 365 is available. The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ. Where can I share thoughts and ideas? Got a suggestion? We’d love to hear from you. Here are three ways to share feedback: * Microsoft Teams desktop app. Select Help on the bottom left. Then select Report a problem or Suggest a feature. * UserVoice – Submit and vote on others’ ideas. * Microsoft Tech Community – Ask questions and join discussions. What is Microsoft Teams Essentials with Azure AD Identity? Microsoft Teams Essentials with Azure AD Identity brings together the best of Teams with meetings, chat, calling, and collaboration. Teams Essentials with Azure AD Identity can connect to your existing email system to provide an integrated experience, such as having all Teams notifications sent to your existing email inbox, all calendar events in Teams, and the ability to sign in to Teams with your existing email address. Once connected, you’ll see responses to scheduled meetings and collaboration invitations in both your inbox and in Teams. View and interact with incoming meetings from your Teams calendar, whether your contacts are using third-party meeting software or Teams. Teams Essentials with Azure AD Identity can be purchased only through select cloud solution providers. Learn more and see a list of cloud solution providers. LEARN MORE ABOUT MICROSOFT TEAMS * Meetings * Teams Phone * Devices * Instant messaging * Apps and workflows * Frontline workforce * Healthcare * Security and compliance GET STARTED WITH MICROSOFT TEAMS TODAY Sign up for free Download app HOME Learn more BUSINESS Learn more ENTERPRISE Learn more EDUCATION Learn more * GARTNER and Magic Quadrant are a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, by Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, 18 October 2021. 1. Can be added on to a qualifying Teams Essentials or Microsoft 365 subscription. Qualifying plans include: Microsoft 365 Business Basic, Business Standard, Business Premium, E3, or A3; Office 365 F3, E1, E3, A1, or A3; and Teams Essentials with Azure AD Identity. 2. Availability of Audio Conferencing and calling plans varies by country and region. See supported countries and regions for more information. 3. For full details on Teams Phone SLA see Licensing Documents (microsoft.com). 4. Teams Essentials with Azure AD Identity is only available through cloud solution providers. 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