www.bbclothing.co.uk
Open in
urlscan Pro
151.101.65.124
Public Scan
URL:
https://www.bbclothing.co.uk/en-gb/customer-services/faq
Submission: On February 14 via api from BE — Scanned from DE
Submission: On February 14 via api from BE — Scanned from DE
Form analysis
3 forms found in the DOMGET https://www.bbclothing.co.uk/en-gb/catalogsearch/result/
<form class="form minisearch" id="search_mini_form" action="https://www.bbclothing.co.uk/en-gb/catalogsearch/result/" method="get">
<div class="field search">
<label class="label" for="search" data-role="minisearch-label">
<span>Search</span>
</label>
<div class="control">
<div>
<div class="input-search">
<input id="search" type="text" name="q" value="" placeholder="Search" class="input-text" maxlength="128" role="combobox" aria-haspopup="false" aria-autocomplete="both" autocomplete="off" aria-expanded="false">
<div id="search_autocomplete" class="search-autocomplete"></div>
<div class="nested">
<a class="action advanced" href="https://www.bbclothing.co.uk/en-gb/catalogsearch/advanced/" data-action="advanced-search">
Advanced Search </a>
</div>
</div>
</div>
</div>
</div>
<div class="actions">
<button type="submit" title="Search" class="action search" aria-label="Search" disabled="">
<span>Search</span>
</button>
</div>
</form>
POST https://www.bbclothing.co.uk/en-gb/checkout/cart/add/uenc/aHR0cHM6Ly93d3cuYmJjbG90aGluZy5jby51ay9lbi1nYi9jdXN0b21lci1zZXJ2aWNlcy9mYXE%2C/?___store=uk_bb_english
<form action="https://www.bbclothing.co.uk/en-gb/checkout/cart/add/uenc/aHR0cHM6Ly93d3cuYmJjbG90aGluZy5jby51ay9lbi1nYi9jdXN0b21lci1zZXJ2aWNlcy9mYXE%2C/?___store=uk_bb_english" method="post" id="nosto_addtocart_form">
<input name="form_key" type="hidden" value="V1MpP36Y1TIff7Pt"> <input type="hidden" name="qty" value="1">
<input type="hidden" name="product">
<input type="submit" value="submit" style="display: none">
</form>
POST
<form class="form form-login" method="post" data-bind="event: {submit: login }" id="login-form">
<div class="fieldset login" data-bind="attr: {'data-hasrequired': $t('* Required Fields')}" data-hasrequired="* Required Fields">
<div class="field email required">
<label class="label" for="customer-email"><span data-bind="i18n: 'Email Address'">Email Address</span></label>
<div class="control">
<input name="username" id="customer-email" type="email" class="input-text" data-mage-init="{"mage/trim-input":{}}" data-bind="attr: {autocomplete: autocomplete}" data-validate="{required:true, 'validate-email':true}"
autocomplete="off">
</div>
</div>
<div class="field password required">
<label for="pass" class="label"><span data-bind="i18n: 'Password'">Password</span></label>
<div class="control">
<input name="password" type="password" class="input-text" id="pass" data-bind="attr: {autocomplete: autocomplete}" data-validate="{required:true}" autocomplete="off">
</div>
</div>
<!-- ko foreach: getRegion('additional-login-form-fields') -->
<!-- ko template: getTemplate() -->
<!-- ko foreach: {data: elems, as: 'element'} --><!-- /ko -->
<!-- /ko -->
<!-- ko template: getTemplate() -->
<input name="captcha_form_id" type="hidden" data-bind="value: formId, attr: {'data-scope': dataScope}" value="user_login" data-scope="">
<!-- ko if: (isRequired() && getIsVisible())--><!-- /ko -->
<!-- /ko -->
<!-- ko template: getTemplate() -->
<div data-bind="{
attr: {
'id': getReCaptchaId() + '-wrapper'
},
'afterRender': renderReCaptcha()
}" id="recaptcha-popup-login-wrapper">
<div class="g-recaptcha" id="recaptcha-popup-login">
<div class="grecaptcha-badge" data-style="inline" style="width: 256px; height: 60px; box-shadow: gray 0px 0px 5px;">
<div class="grecaptcha-logo"><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6LdD6qIZAAAAAN3SMy39nzX_yxCLwb_ihL00j2mT&co=aHR0cHM6Ly93d3cuYmJjbG90aGluZy5jby51azo0NDM.&hl=de&v=tNAc29ZZrpcOCErva2nr4BS9&theme=light&size=invisible&badge=inline&cb=g8vzd4c22onz"
width="256" height="60" role="presentation" name="a-gbt2wmc4s5kf" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div>
<div class="grecaptcha-error"></div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div>
<!-- ko if: (!getIsInvisibleRecaptcha()) --><!-- /ko -->
</div>
<!-- /ko -->
<!-- /ko -->
<div class="actions-toolbar">
<input name="context" type="hidden" value="checkout">
<div class="primary">
<button type="submit" class="action action-login secondary" name="send" id="send2">
<span data-bind="i18n: 'Sign In'">Log in</span>
</button>
</div>
<div class="secondary">
<a class="action" data-bind="attr: {href: forgotPasswordUrl}" href="https://www.bbclothing.co.uk/en-gb/customer/account/forgotpassword/">
<span data-bind="i18n: 'Forgot Your Password?'">Forgot Your Password?</span>
</a>
</div>
</div>
</div>
<input type="text" name="token" style="display: none">
</form>
Text Content
The store will not work correctly in the case when cookies are disabled. JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser. Kostenfreier Versand nach Deutschland bei allen Bestellungen über €100.00 Now Accepting & for friction-free shopping Flexible payment options from Klarna, Clearpay and PayPal - Find out more Winter Sale: Get up to 75% off + more lines further reduced We ship to your country, enjoy great shipping rates Toggle Nav Men | Women My Cart My Cart My Bag Close You have no items in your shopping cart. * * * * * * * * * * * My Account * My WishList * My Cart * Checkout * Log in * Compare Products * Default welcome msg! * Register Search Search Advanced Search Search * Warehouse Clearance Back WAREHOUSE CLEARANCE- UP TO 75% OFF View All Warehouse Clearance Back BY BRAND * BOSS * Diesel * PS Paul Smith * Luke 1977 * Barbour * HUGO * Fred Perry * True Religion * Edwin * Farah * Pretty Green * Belstaff * Replay * MA.Strum Back BY DEPARTMENT * Jackets * Gilets * Overshirts * Hoodies * Sweatshirts * Joggers * Jeans * Footwear * Knitwear * Shirts * Polo Shirts * T-Shirts * Underwear * Accessories Back BY SIZE CHEST SIZE * S * M * L * XL * XXL * 3XL+ WAIST SIZE * 30" * 32" * 34" * 36" * 38" SHOE SIZE * 7 * 8 * 9 * 10 * 11 * 12 * Extra 15% off App Exclusive* * New In Back NEW IN View All Back BY BRAND * Lyle & Scott * New Balance * True Religion * Luke 1977 * Lacoste * Y-3 * Belstaff * Filling Pieces * Champion Back BY SIZE CHEST SIZE * S * M * L * XL * XXL * 3XL WAIST SIZE * 30" * 32" * 34" SHOE SIZE * UK7 * UK8 * UK9 * UK10 * UK11 * UK11.5 Back BY DEPARTMENT * Jackets * Sweats * Jeans * Polo Shirts * T-Shirts * Brands Back BRANDS View Our A-Z of Brands Back OUR FAVOURITES VIEW A-Z OF BRANDS * True Religion * New Balance * Lacoste * Luke 1977 * Belstaff * Diesel * Ellesse * French Connection * BOSS * Replay * Napapijri * Sergio Tacchini * Pretty Green * Barbour International * Clothing Back CLOTHING View All Back BY DEPARTMENT View All * Jackets * Hoodies * Sweatshirts * Tracksuits * Joggers * Overshirts * Gilets * Jeans * Multipacks * Shirts * Knitwear * Polo Shirts * T-Shirts * Trousers * Socks * Underwear Back BY BRAND View All * Replay * True Religion * Diesel * Luke 1977 * Lacoste * Farah * PS Paul Smith * Pretty Green * Barbour * BOSS * Napapijri * Ellesse * Fred Perry * MA.Strum * Footwear Back FOOTWEAR View All Back SHOP BY SIZE View All * UK 6 * UK 6.5 * UK 7 * UK 7.5 * UK 8 * UK 8.5 * UK 9 * UK 9.5 * UK 10 * UK 10.5 * UK 11 * UK 11.5 * UK 12 * UK 12.5 Back SHOP BY BRAND View All * New Balance * BOSS * PS Paul Smith * Farah * Puma Back SHOP BY STYLE View All * Trainers * Boots * Shoes * Sandals * Slides * Accessories Back ACCESSORIES View All Back SHOP BY DEPARTMENT View All * Bags * Caps & Hats * Wallets * Belts * Grooming Back SHOP BY BRAND View All * BOSS * Luke 1977 * Emporio Armani * Armani Exhange * Fred Perry * Pretty Green * Sergio Tacchini * Students Save 15% * My Account Back * My Account * My Wishlist * My Cart * Checkout * Register * Log In * Warehouse Clearance * Extra 15% off App Exclusive* * New In WOMENSWEAR View All BY BRAND View All * True Religion * New Balance * Moose Knuckles * Tommy Hilfiger * Tommy Jeans * BOSS * HUGO * Calvin Klein * Pyrenex * Barbour International * Levis * Parajumpers BY DEPARTMENT View All * Jackets * Sweats * T-Shirts * Dresses * Knitwear * Leggings * Shorts * Jeans * Shirts * Trousers BY SIZE DRESS SIZE * 6 * 8 * 10 * 12 * 14 * 16 BODY SIZE * XS * S * M * L * XL WAIST SIZE * 24" * 26" * 28" * 30" * 32" * Brands BRANDS View all OUR FAVOURITES View All * True Religion * New Balance * Moose Knuckles * Tommy Hilfiger * Tommy Jeans * BOSS * Parajumpers * HUGO * Parajumpers * Barbour International * Levis * Calvin Klein Jeans * Clothing CLOTHING View All BY DEPARTMENT View All * Jackets * Hoodies * T-Shirts * Dresses * Knitwear * Joggers * Leggings * Shorts * Jeans * Shirts * Trousers * Sweatshirts BY BRAND View All * True Religion * BOSS * Moose Knuckles * Tommy Hilfiger * Tommy Jeans * Calvin Klein Jeans * HUGO * Parajumpers * Pyrenex * Barbour International * Levis * Jackets * Sweats * Footwear * My Account * My Account * My Wishlist * My Cart * Checkout * Register * Log In * Log Out * Home * Brown Bag Customer Services * Frequently Asked Questions FREQUENTLY ASKED QUESTIONS The quickest and simplest way to answer any question you have is to use our FAQs listed below. USING THE BROWN BAG CLOTHING WEBSITE ARE ALL ITEMS SHOWN ON THE WEBSITE IN STOCK? All items shown on the website are held in stock in our warehouse and the website is updated in near real time. If you place items in your basket or wish list and don’t check out, they may be out of stock later. WHAT PAYMENT METHODS DO YOU ACCEPT? We accept payment by Visa Debit, Visa, Maestro, MasterCard or American Express. We also accept PayPal, Amazon Pay, Klarna and Clearpay. Visit our Payment Information page for further details. IS YOUR WEBSITE SECURE? Yes. Our website uses 256b encryption and all data captured on the website is encrypted using SSL technology. To check this is working, look out for the padlock sign in your browser. We continually test our website for vulnerabilities using specialist 3rd parties to help identify and stop any potential issues before they are exploited. We will never e-mail you and ask for details about your debit or credit card details, or access to your accounts. If you experience this, it may be a phishing attack and you should contact us immediately. WHAT INFORMATION DO YOU GATHER ON ME WHEN I USE YOUR WEBSITE? When making a purchase, we gather only the information required to process your order. Whilst browsing our website, we use cookies to help us to improve our website service. A full list of these cookies is shown in our Privacy Policy. I HAVE A DISCOUNT CODE BUT IT WON’T WORK, WHY? If we have sent you a code which have entered in the promo code box at the checkout and no discount is being applied please first of all check the term and conditions and the expiry date. Sometimes codes are brand specific or can only be used on full priced items. If the code is for a delivery service please ensure you select the correct service to ensure the cost is deducted. Finally, you can also only use one discount code per transaction. If you have checked all of the above and still the code doesn’t work, please contact us with the code you have and the items you are trying to purchase. MY PAYMENT WAS DECLINED BUT I HAVE MONEY IN MY ACCOUNT, WHY IS THIS? You may have entered the card details incorrectly or your bank may have declined the transaction due to security reasons. Please contact your bank to confirm this. We also have in-house security checks. One of these is that the registered country for your card is the same country as your delivery address and IP address. HOW DO I KNOW WHICH SIZE TO GET? If you are unsure of the size you need we have a size guide for all the types of clothing and shoes plus tips for measuring yourself. For slim or skinny fit clothing you may want to go up a size but we offer size advise for each item in the description if the particular item under the tech heading. MY BROWN BAG CLOTHING ORDER HOW WILL YOU SEND MY ORDER TO ME? This depends on your location, the value of the order and the delivery speed you have chosen. Please visit our Delivery Information page for complete details. WHAT DOES DELIVERY COST? This depends on your location, the value of the order and the delivery speed you have chosen. Please visit our Delivery Information page for complete details. HOW LONG WILL MY ORDER TAKE TO ARRIVE? This depends on your location, the value of the order and the delivery speed you have chosen. Please visit our Delivery Information page for complete details. HOW DO I TRACK MY DELIVERY? Most of our orders can be tracked. You will receive a tracking code when we confirm that your order has been dispatched. Go to our “Track Your Order” page and enter the tracking code to find out about your delivery. WILL I NEED TO SIGN FOR MY ORDER? For all orders delivered by DPD, you will need to sign for the order unless you provide DPD with alternative instructions after receiving their SMS notification. If your parcel is delivered by Hermes, a signature is not always required. A signature may be required for Royal Mail deliveries depending on the service. CAN I CANCEL AN ORDER AFTER I HAVE MADE IT? We cannot cancel an order once it has been placed but you are free to return the order within 28 days of receiving it. If in doubt it is best to contact the customer service team to discuss your individual order and the options available. CAN I AMEND AN ORDER AFTER I HAVE MADE IT? We can’t amend, add or remove items once an order is placed. HOW DO I RETURN AN INCORRECT OR FAULTY ITEM? If you suspect your item is faulty or incorrect, please contact us with your full order details and details of the fault or item you have received incorrectly. We will then be able to advise you further. Except where the goods you return are faulty or damaged, you are responsible for the cost of returning the goods to us. For full details please visit our Returns Information page. HOW LONG DO I HAVE TO RETURN AN ORDER? You have 14 days to notify us of your intention to return your item and another 14 days to return the item from when you receive your order. However, we understand that at particular times, such as Christmas, you may need a little longer. To help our customers during these periods, we offer an extended returns period. For full details please visit our Returns Information page. HOW LONG DOES IT TAKE TO PROCESS MY REFUND? We will issue and confirm the refund within 4 working days of receiving your return but it may take a further 3 or 4 days for the refund to show in your account (or up to 10 days for some building society accounts). We'll refund any delivery charges (not returns charges) that you've paid if you return an entire order (UK orders only) or notify us you will be returning it, within 14 days of receiving the order. I HAVE PLACED AN ORDER, WHEN WILL I GET A CONFIRMATION EMAIL? Providing your order was successful, you will receive a confirmation email up to around 2 hours after the order has been placed. If you were logged into your account at the time of placing your order, you can track the status there. I PAID FOR NEXT DAY DELIVERY BUT MY ORDER ISN’T HERE, WHY NOT? We provide Next Day delivery for most UK Customers with either DPD, Hermes or Royal Mail depending on the area you live in and the value of your parcel. Deliveries can be anytime between 8am and 9pm. Please see our delivery information page for more details on cut off times and couriers for your area. MY BROWN BAG ACCOUNT HOW DO I ACCESS MY ACCOUNT? Once you have registered for an account, you can log in here. I HAVE FORGOTTEN MY PASSWORD, CAN THIS BE RESET? If you can't remember your password you can request a password reset using the password recovery page. You may have ordered from us before as a guest or be on our mailing list so if you receive marketing emails form us, this doesn’t necessarily mean you have an account. If you still have a question, please click here to contact us. * Brown Bag Customer Services * Customer Services Home * Frequently Asked Questions * Delivery Information * Returns Information * Payment Information * Contact Brown Bag * Track Your Order * * * * Subscribe and save 10% on your first order WELCOME TO BROWN BAG Get 15% off all purchases using our new & improved app Download Now *Excludes clearance, sale & any other promotion By entering your email address you are signing up to Brown Bag Clothing Marketing Communications *offer excludes clearance, sale and any other promotion. SHOPPING WITH US * Klarna Payment Plans * Clearpay Payment Plans * PayPal Payment Options * Gift Vouchers * STUDENT DISCOUNT AVAILABLE CUSTOMER CARE * Login/Register * Contact Us * Delivery Information * Returns Information * Track Your Order * FAQs PAYMENT METHODS * * * * * * * * * * APP EXCLUSIVE OFFERS AVAILABLE * * WHY CUSTOMERS LOVE US FOLLOW US SHOP THE APP PAYMENT METHODS * * * * * * * * * * APP EXCLUSIVE OFFERS AVAILABLE * * We use cookies to ensure we give you the best experience of our website, to accept click on any link or continue to browse. To find out more about the cookies we use click here. Thank you for accepting our cookie policy. To view the policy click here. OK * * * * * * * * * * * * * * * * * * * Terms & Conditions * Privacy Policy * Cookie Policy VAT No. 787 440 102 © Clothingsites.co.uk Ltd 2023 Close Checkout as a new customer Creating an account has many benefits: * See order and shipping status * Track order history * Check out faster Create an Account Checkout using your account Email Address Password Log in Forgot Your Password? WIR VERSENDEN NACH GERMANY Willkommen! Sie können einfach: * In Ihrer lokalen Währung einkaufen * Kostenloser Versand für alle Bestellungen über 100.00 € * Alle Zölle und Steuern sind bereits enthalten – keine versteckten Gebühren Sie können ganz einfach in Ihrer Landeswährung einkaufen und genießen günstige Versandkosten. Ändern Sie Ihren Versandort