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Home

News

Walmart Health Is Closing


WALMART HEALTH IS CLOSING




April 30, 2024

3 Min. Read

Business

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BENTONVILLE, Ark., April 30, 2024 — Back in 2019, we launched Walmart Health
centers. During our five-year journey, we made meaningful impacts with patients
while continuing to learn, pivot and evolve. While our mission to help people
save money and live better remains, today we are sharing the difficult decision
to close Walmart Health and Walmart Health Virtual Care. Through our experience
managing Walmart Health centers and Walmart Health Virtual Care, we determined
there is not a sustainable business model for us to continue.




The decision to close all 51 health centers across five states and shut down the
virtual care offering was not easy. We understand this change affects lives –
the patients who receive care, the associates and providers who deliver care and
the communities who supported us along the way. This is a difficult decision,
and like others, the challenging reimbursement environment and escalating
operating costs create a lack of profitability that make the care business
unsustainable for us at this time.




Our priority will be ensuring the people and communities who are impacted are
treated with the utmost respect, compassion and support throughout the
transition. We do not yet have a specific date for when each center will close
but will share as soon as decisions are made.




While we will no longer operate health centers, we will take what we learned as
we provide trusted health and wellness services across the country through our
nearly 4,600 Pharmacies and more than 3,000 Vision Centers. For 40 years, we
have provided these high quality, accessible and affordable points of care that
are integral to their respective communities.




 * Over the past few years, the importance of Pharmacies has continued to grow,
   and we have expanded the clinical capabilities of the services we provide. We
   continue to offer immunizations and have grown to provide Testing and
   Treatment services, access to specialty pharmacy medication and care, as well
   as other essential services such as medication therapy management and a
   variety of health screenings. With more than 4,000 of our stores in medical
   provider shortage areas, our pharmacies are often the front door of
   healthcare.
 * Our optical business, which is growing and evolving to serve customers how
   and when they want, recently expanded with more than 200 Vision Centers
   brought under Walmart ownership. We also launched a suite of optical tools,
   including virtual try-on capabilities that make getting a pair of glasses
   even easier.




Our culture of innovating and trying new formats and services has helped our
company become stronger and better able to serve customers. We will continue to
innovate as we grow our core businesses and launch even more services like the
Walmart Healthcare Research Institute and health programs to join our fresh food
and OTC offerings in helping our customers live better.




Today and in the coming days, we are focused on continuity of care for patients
and providing impacted associates with respect and assistance as we begin the
closing process of the health care centers. The associates and providers have
made an incredible difference for their patients and communities, and they are a
priority:




 * All associates are eligible to transfer to any other Walmart or Sam’s Club
   location.
 * All associates will be paid for 90 days, unless they transfer to another
   location during that time or leave the company.
 * After 90 days, if they do not transfer or leave, eligible associates will
   receive severance benefits.
 * Our provider partners will continue to serve existing patients while clinics
   are open. Through their respective employers, these providers will be paid
   for 90 days, after which eligible providers will receive transition payments.




We are deeply grateful to these associates and providers for their caring
service to patients in our communities and to the patients who trusted us with
their care.

About Walmart

Walmart Inc. (NYSE: WMT) is a people-led, tech-powered omnichannel retailer
helping people save money and live better – anytime and anywhere – in stores,
online, and through their mobile devices. Each week, approximately 255 million
customers and members visit more than 10,500 stores and numerous eCommerce
websites in 19 countries. With fiscal year 2024 revenue of $648 billion, Walmart
employs approximately 2.1 million associates worldwide. Walmart continues to be
a leader in sustainability, corporate philanthropy and employment opportunity.
Additional information about Walmart can be found by visiting
corporate.walmart.com, on Facebook at facebook.com/walmart, on X (formerly known
as Twitter) at twitter.com/walmart, and on LinkedIn at
linkedin.com/company/walmart.

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