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Submitted URL: http://support.stackpath.com/
Effective URL: https://support.stackpath.com/hc/en-us
Submission: On April 24 via manual from DK — Scanned from DK
Effective URL: https://support.stackpath.com/hc/en-us
Submission: On April 24 via manual from DK — Scanned from DK
Form analysis 1 forms found in the DOM
<form>
<input class="st-default-search-input st-search-set-focus" type="text" value="" placeholder="Search this site" aria-label="Search this site" id="st-overlay-search-input" autocomplete="off" autocorrect="off" autocapitalize="off">
</form>Text Content
THIS SITE USES COOKIES Cookies are used to enhance browsing and personalize your experience. By continuing you are consenting to the use of cookies. To learn more or adjust your settings visit the cookie preferences page. Do not sell or share my personal information Use necessary cookies only OKSettings OK Use necessary cookies only Allow selection Allow all cookies Necessary Preferences Statistics Marketing Settings Cookie declaration [#IABV2SETTINGS#] About Necessary (60) Preferences (8) Statistics (40) Marketing (29) Unclassified (15) Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. NameProviderPurposeExpiryTypeCookieConsent [x12]CookiebotStores the user's cookie consent state for the current domain1 yearHTTPPHPSESSIDStackpathPreserves user session state across page requests.SessionHTTPspcsrf [x3]Stackpath stackpath.devEnsures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. 1 dayHTTPSPSE [x5]Stackpath stackpath.devEnsures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. SessionHTTPrc::awww.recaptcha.netThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.PersistentHTMLrc::bwww.recaptcha.netThis cookie is used to distinguish between humans and bots. SessionHTMLrc::cwww.recaptcha.netThis cookie is used to distinguish between humans and bots. SessionHTMLli_gcLinkedInStores the user's cookie consent state for the current domain180 daysHTTPcookies.jsFlowplayerDetermines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. SessionHTTP__zlcstore [x2]Stackpath ZendeskThis cookie is necessary for the chat-box function on the website to function.PersistentHTMLaltutgv2 [x3]Stackpath stackpath.devUsed in order to detect spam and improve the website's security. PersistentHTMLtldHello BarUsed to optimize the loading speed on the website. This is done by pre-loading some procedures in the visitors' browser.SessionHTTPUTGv2 [x3]Stackpath stackpath.devUsed in order to detect spam and improve the website's security. Does not store visitor specific data.180 daysHTTPZD-suid [x2]Stackpath ZendeskUnique id that identifies the user's session.PersistentHTMLalgoliasearch-client-jsstackpath.devNecessary in order to optimize the website's search-bar function. The cookie ensures accurate and fast search results.PersistentHTMLcnvstackpath.devUsed in order to detect spam and improve the website's security. PersistentHTMLcsrstackpath.devUsed in order to detect spam and improve the website's security. PersistentHTMLotrstackpath.devUsed in order to detect spam and improve the website's security. PersistentHTMLPRLST [x2]stackpath.dev StackpathUsed in order to detect spam and improve the website's security. SessionHTTPsbbistackpath.devControl cookie used in connection to the website’s Content Delivery Network (CDN).SessionPixelsp_litstackpath.devUsed in order to detect spam and improve the website's security. 1 dayHTTP__cfruid [x4]Zendesk StackpathThis cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. SessionHTTPZD-sendApiBlipsZendeskIs required for the proper functionality of Zendesk Support.SessionHTML__zlcid [x3]ZendeskThis cookie is necessary for the chat-box function on the website to function.SessionHTTP__cf_bmStackpathThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.1 dayHTTP_help_center_sessionStackpathPreserves users states across page requests.SessionHTTPcf_use_obStackpathUsed to detect if the website is inaccessible, in case of maintenance of content updates - The cookie allows the website to present the visitor with a notice on the issue in question.1 dayHTTPbscookie [x2]LinkedInPending1 yearHTTP_GRECAPTCHAwww.recaptcha.netThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.180 daysHTTPadOtrStackpathUsed in order to detect spam and improve the website's security. SessionHTTP Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. NameProviderPurposeExpiryTypeCookieConsentBulkSetting-#CookiebotEnables cookie consent across multiple websitesPersistentHTML@@scroll# [x2]StackpathPendingSessionHTML__zlcstoreZendeskNecessary for the functionality of the website's chat-box function. SessionHTTPZD-settings [x2]Stackpath ZendeskArbitrary settings for the user's preferences when browsing a Zendesk knowledge base.PersistentHTMLZD-store [x2]Stackpath ZendeskRegisters whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user.PersistentHTML Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. NameProviderPurposeExpiryTypeevents/1/#New RelicUsed to monitor website performance for statistical purposes.SessionPixeljserrors/1/#New RelicPendingSessionPixelSPSI [x5]Stackpath stackpath.devSets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.SessionHTTPcollectGoogleUsed to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.SessionPixel_hjRecordingEnabled [x2]HotjarCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.SessionHTML_hjRecordingLastActivity [x2]HotjarSets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.SessionHTMLhjViewportId [x2]HotjarSaves the user's screen size in order to adjust the size of images on the website.SessionHTMLAnalyticsSyncHistoryLinkedInUsed in connection with data-synchronization with third-party analysis service. 30 daysHTTP_gaGoogleRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.2 yearsHTTP_gatGoogleUsed by Google Analytics to throttle request rate1 dayHTTP_gidGoogleRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.1 dayHTTP_hjAbsoluteSessionInProgress [x2]HotjarThis cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.1 dayHTTP_hjFirstSeen [x2]HotjarThis cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.1 dayHTTP_hjIncludedInSessionSample_# [x2]HotjarCollects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.1 dayHTTP_hjSession_# [x2]HotjarCollects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.1 dayHTTP_hjSessionUser_# [x2]HotjarCollects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.1 yearHTTP_hjTLDTestHotjarDetects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service. SessionHTTPga_#StackpathRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.1 dayHTTPZD-buid [x2]Stackpath ZendeskUnique id that identifies the user on recurring visits.PersistentHTML_hjIncludedInPageviewSample [x2]HotjarDetermines if the user's navigation should be registered in a certain statistical place holder.1 dayHTTPln_or [x4]LinkedInRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. 1 dayHTTPhc:#:recently_visited_articlesZendeskRegisters which articles the user has visited in a Zendesk knowledge base.PersistentHTMLpersonalization_idTwitter Inc.This cookie is set by Twitter - The cookie allows the visitor to share content from the website onto their Twitter profile. 400 daysHTTP Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. NameProviderPurposeExpiryTypeNRBA_SESSION_IDStackpathCollects user data through quiz/survey-like content. This allows the website to promote relevant products or services. SessionHTML_uetsid [x2]MicrosoftUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. PersistentHTML_uetsid_exp [x2]MicrosoftContains the expiry-date for the cookie with corresponding name. PersistentHTML_uetvid [x2]MicrosoftUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. PersistentHTML_uetvid_exp [x2]MicrosoftContains the expiry-date for the cookie with corresponding name. PersistentHTMLMUIDMicrosoftUsed widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.1 yearHTTPads/ga-audiences [x3]GoogleUsed by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.SessionPixelbcookieLinkedInUsed by the social networking service, LinkedIn, for tracking the use of embedded services.1 yearHTTPlidcLinkedInUsed by the social networking service, LinkedIn, for tracking the use of embedded services.1 dayHTTPUserMatchHistoryLinkedInUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 30 daysHTTP__zlcmidZendeskPreserves users states across page requests.1 yearHTTP_fbp [x2] Meta Platforms, Inc.Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.3 monthsHTTP_uetsid [x2]MicrosoftCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. 1 dayHTTP_uetvid [x2]MicrosoftUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 1 yearHTTPIR_gbdd.impactradius-event.comRegisters a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads.SessionHTTPzte#ZendeskSaves a Zopim Live Chat ID that recognises a device between visits during a chat session.SessionHTTPi/adsct [x2]Twitter Inc.The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through Twitter advertisement content. SessionPixelmuc_adsTwitter Inc.Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. 400 daysHTTPi/jot/embedsTwitter Inc.Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.SessionPixel Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies. 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The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Statement. Your consent applies to the following domains: lp.stackpath.com, developer.stackpath.com, control.stackpath.com, status.stackpath.com, support.stackpath.com, api.stackpath.com, blog.stackpath.com, stackpath.com, order.stackpath.com, app.stackpath.com Cookie declaration last updated on 24.04.2023 by Cookiebot Partially Degraded Service Sign in HELP CENTER Support is here to make sure your business stays online, all the time. GETTING STARTED DEVELOPER DOCS BROWSE BY PRODUCT * ACCOUNT MANAGEMENT AND BILLING * CDN * DNS * EDGE COMPUTING * EDGERULES * LOG STREAMING * MONITORS AND ALERTS * OBJECT STORAGE * SERVERLESS SCRIPTING * SSL * WAF * SUPPORT PLANS FREQUENTLY ASKED QUESTIONS Can’t find the answer you’re looking for? We’ve shared some of our most frequently asked questions to help you out! * CDN * WAF * DNS * Monitors * Serverless Scripting * Edge Compute * Object Storage * Accounts & Billings How do I add the CDN to my site? Adding the CDN to your site is as easy as pointing your domain to our services. We have a comprehensive, step-by-step guide on integrating with our services which you may follow below! Read More → I already have an SSL certificate on my server, can I still use StackPath's Free SSL cert with the CDN? Yes. The SSL cert on your server allows for HTTPS encryption between the CDN and your webserver. The EdgeSSL cert lives on our edge servers, protecting HTTPS traffic between the CDN and the end-user. Read More → Can I purge just a single file or path from the CDN? You absolutely can, by using the Custom Purge feature, found in your CDN Site Settings page. Read More → Can I set the TTL for my cached assets from within the StackPath portal? Yes, cache handling and Lifetime/TTL can be managed from the StackPath Control Portal. Simply navigate to the desired site and select CDN from the left nav-bar to show the CDN Settings for that site. You may adjust these settings to fit your site's needs! Read More → My server takes too long to redirect to WWW or to HTTPS, what can I do? If your server is taking too long to respond with 301 redirects to the proper protocol or subdomain, you can offload that task to StackPath by enabling the Preset Edge Rules to force connections to HTTPS or WWW. Read More → Why are my icons not working after integrating with the CDN? More often than not, this is an issue with CORS header support configuration. This can be toggled on and off in the StackPath portal as well as most CDN Re-write plug-ins like W3 Total Cache. Follow the Read More link below for information on troubleshooting this specific issue. Read More → What should I do if I am getting a "Sorry, you have been blocked" error message? There are many reasons why this might happen. If you are a visitor on a site that uses the StackPath WAF, please contact the manager of the site directly and provide them the Reference ID. They will be able to adjust their WAF rules accordingly. If you are a Stackpath customer, you can use our troubleshooting guide below. Why am I getting a captcha when making changes in my CMS? When updating a site using a CMS's admin page, it is possible for the WAF to flag the update scripts and HTML as an attack against the site, since the scripts are updating the sites HTML. To prevent future CAPTCHA's, Use the StackPath WAF's "Whitelist - CMS" rules located at the bottom of the StackPath WAF's settings page. Read More → Can I allow or disallow traffic based on my own needs if they aren’t covered by the Preset WAF Policies found in the portal? Yes! You can create custom WAF rules to block, allow, and challenge different types of traffic based on many different types of criteria. These can be located in the Edge Rules tab of your StackPath portal. Read More → Do IP Whitelist/Blacklist rules count against my Custom WAF Rule allotment? No they do not. IP-Based rules do not count against your custom Waf Rule allotment for your plan. Read More → Does the WAF have DDoS protection capabilities? Yes, the StackPath WAF provides application layer (L7) DDoS protection and is enabled by default for all WAF sites. The DDoS protection thresholds can be configured from the WAF settings page based on your specific needs. Read More → What DNS records does Stackpath Support? StackPath Support the following records: A, AAAA, CAA, CNAME, MX, SRV, TXT, and NS. Read More → Can I import DNS records? Stackpath will attempt to import all supported DNS records when you create a DNS zone. It is also possible to add records manually. StackPath's DNS services also allow for BIND formatted files to be uploaded within the portal. Read More → I have created a DNS Zone for my domain in the StackPath portal and added all of my records, how can I now migrate to StackPath DNS? Once you have your DNS records added to the zone, log into your DNS provider and replace the current NameServers with the StackPath name servers shown in your DNS Zone page in the StackPath Control Portal. Read More → I am using a different DNS provider and would rather not change that. Can I still integrate with the StackPath CDN and WAF? Yes, using StackPath DNS is not a pre-requisite for using our services even though it is recommended. You can point your domain to our services from any DNS provider. Read More → Can I use A-Name records on StackPath DNS No. StackPath DNS does not currently support A-Name records. Apex domains (example.com) must be pointed directly to a host IP using a standard A Record. Read More → How frequently do Monitors retrieve monitoring stats? Ever location selected to monitor a site will retrieve a site status every 5 minutes. Read More → What constitutes my site being Down? There are two conditions that will consider a monitor to be "down". The first is if the site is not responding at all. The second is if the site responds with any status code other than a 200 code. If you'd like to learn more about monitor status's please use the link below. Read More → Can I change who receives the emails from Monitoring alerts? Currently, no. Alerts will be sent to the account's original user's email address. However, the account owner can contact support to change that email address. Where do i find a list of Monitor location nodes with IP addresses? You may need our Monitoring location IPs for firewall related issues. Please follow the Read More link below. Read More → What is Serverless Scripting? Serverless Scripting allows you to offload JavaScript from your server to the Edge, running these functions closer to your end users. These scripts can interact with every request that comes through to your domain to do things like modify request body, make additional fetch queries or even respond to the request directly, further offloading work from your origin. Read More → What languages are currently supported by Serverless Scripting? Serverless Scripting currently supports JavaScript, but more languages will be added in the future. Read More → How does it work? Serverless scripts are executed in the StackPath data center closest to a given end-user. When a user's request comes in, we execute your JavaScript code in an individual, isolated sandbox environment built on StackPath's custom implementation of the V8 JavaScript Engine. Read More → How do I enabled Serverless Scripting on my site? Simply navigate to the desired site, select Scripts from the left nav-bar and then select continue! For more information on getting up and running with Serverless Scripting, please check out the examples on GitHub. Read More → Are there resource limits for the scripts I use on SS? Yes, each script will be restricted to the following limits: 5ms CPU Execution Time, 15s Wall Time, and 128MB RAM. If you require more CPU/RAM for your script(s), please contact sales@stackpath.com and we will help accommodate your needs. Read More → Are there some example scripts I can look at to get familiar? Yes! You can find a few examples that we have included in our Knowledge Base, select "Read More" for more information. Read More → How can I test my scripts? You can test your scripts via the Serverless Scripting Sandbox! Read More → What is Edge Compute? StackPath Edge Computing allows you to deploy containers or virtual machines (VM) on a platform with more diverse PoP locations than centralized cloud providers, getting your workload closer to your end users and clients. Read More → What are Containers? Using tools like Docker, Containers allow you to package application code, dependencies, and configurations into a single object that can be deployed in any environment. Containers are created from container images and are only considered a container when they are running. Read More → How is access to Edge Compute instances handled? The standard method to access Edge Compute instances is via SSH, using an SSH Key Generated prior to deployig any instances into a Workload. Read More → Usually when I buy a VM elsewhere, "root" is the default user. Is "root" the deault user for Edge Compute Virtual Machines? In Edge Compute, the default user is based on the operating system with which the Virtual Machine was deployed. Edge Computing VM's are provisioned from images which are configured with a default user. No passwords are set on creation, so you will need to ensure you Generate SSH Keys and have added them to your workload during workload creation before attempting to connect to your instance. Read More → Can I host a web server on Edge Compute? You absolutely can! Any function that a server would normally perform within the Cloud, can be done at the Edge with Edge Compute Virtual Machines. Follow the Read More link below for an example of deploying a WordPress host on Edge Compute! Read More → Can I deploy Windows on an Compute Virtual Machine? Currently Edge Compute Virtual Machines only support several flavors of Linux, offering flexibility and the ease of administration for you and your team. Follow the Read More link below for more information on the Image Types supported by Edge Compute. Read More → What is Object Storage? StackPath's Object Storage service enables customers to store, manage, and serve files remotely without the need for a personally managed server. For convenience and familiarity, we've designed the offering to be accessed and managed using AWS S3 CLI tools. Read More → How do I add Object Storage to my Stack? You can add Object Storage directly from the StackPath portal. Simply navigate to your Stack and select Object Storage from the Navigation Bar on the left, following the prompts. Read More → How is billing calculated for Object Storage? Object storage is billed based on daily usage, accounting for storage additions and deletions on a day-to-day basis. These daily usage numbers are totaled and invoiced monthly just as other StackPath services. Follow the Read More link below for a detailed break down of Object Storage billing. Read More → Can I use Object Storage as my Origin? Yes you can! Using Object Storage as the Origin for your StackPath CDN service can enable substantially quicker retrieval times on files that get a lot of traffic, allowing your and your users to experience the full benefit of the StackPath network. Read More → Can I use Object Storage as a storage volume for my Edge Compute VM? No. StackPath Object Storage is not designed as file or block-level storage for servers. Rather, files and objects to be accessed via HTTP requests are pushed to it via tools like WinSCP or Cyberduck for use as an origin for your website or web application. Read More → How do I see my invoice? Your invoice can be found by selecting the Billing option from your Profile menu. You may download a PDF copy of any invoice that is currently shown on your billing screen. Read More → How do I update my Payment Method? Your payment method can be added or changed by Selecting the Billing option from your Profile Menu at the Top-right of the StackPath Portal. Read More → Can I set up multiple users on my account with differing permissions? Yes, StackPath permissions make it easy to add additional users on the account to manage what they need to see, without having access to things that the don't need to see. Read More → Can I pre-pay for StackPath services? No. StackPath services are always billed monthly to the payment method that is on file for your account. Read More → LEGACY PRODUCTS * SecureCDN * StrikeTracker * MaxCDN RESOURCES * Blog * Developer Program * Open Source * Startup Program COMPANY * StackPath.com * Events * Careers * Legal CONNECT WITH US * hi@stackpath.com * * * PROTECT YOUR EDGE.™ © StackPath, LLC • All rights reserved Close suggested results