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15 min article


USER PRIVACY NOTICE


 * 1. Scope and updates of this User Privacy Notice
 * 2. Controller
 * 3. Data protection officer and contact
 * 4. What personal data we collect and process
 * 5. Purposes and legal basis for data processing and categories of recipients
 * 6. International data transfers
 * 7. Storage duration and erasure
 * 8. Rights as a data subject
 * 9. Cookies & similar technologies
 * 10. Data security
 * 11. Other important information regarding data protection
 * 12. Regional and State Privacy Disclosures
 * Previous User Privacy Notice

In our User Privacy Notice we have compiled all essential information about our
handling of your personal data and your corresponding rights.
 

This User Privacy Notice is effective from 24 March 2023. View the previous User
Privacy Notice.

Expand all


1. SCOPE AND UPDATES OF THIS USER PRIVACY NOTICE

This User Privacy Notice applies to your use of this website and all eBay
applications, services (including payment services), products and tools
(collectively the "Services") provided by eBay Inc. or its affiliates (eBay Inc.
and the companies it directly or indirectly controls are referred to as "eBay
Affiliates"). This User Privacy Notice applies regardless of how you access or
use these Services, including access via mobile devices and apps. For additional
regional and state disclosures, please see section 12. Regional and State
Privacy Disclosures below.


LEARN MORE ABOUT SECTION 1

This User Privacy Notice also applies if reference is made to it via a link or
in a similar manner, e.g. on websites of partners on which Services from eBay
are offered.

We may change this User Privacy Notice at any time by posting the revised User
Privacy Notice on this website and indicating the effective date of the revised
User Privacy Notice. You will be notified of any material changes to this User
Privacy Notice via My Messages in My eBay and/or by email.

 


2. CONTROLLER

Which eBay Affiliate is responsible for the collection and processing of your
personal data in connection with the provision of the Services depends on how
you use our Services.


2.1 USE OF THE SERVICES (EXCEPT PAYMENT SERVICES FOR SELLERS)

Depending on the region in which you reside, one of the following eBay
Affiliates is responsible for the collection and processing of your personal
data in connection with the provision of our Services (except payment services
for sellers):

 * USA: eBay Inc., 2025 Hamilton Avenue, San Jose, CA 95125, USA
 * Canada: eBay Canada Limited, 240 Richmond Street West, 2nd Floor Suite 02-100
   Toronto, Ontario, M5V 1V6, Canada
 * EU: eBay GmbH, Albert-Einstein-Ring 2-6, 14532 Kleinmachnow, Germany
 * United Kingdom: eBay (UK) Limited, 1 More London Place, London, SE1 2AF,
   United Kingdom
 * India: eBay Singapore Services Private Limited, 10 Collyer Quay, #10-01 Ocean
   Financial Centre, Singapore 049315
 * For all other countries: eBay Marketplaces GmbH, Helvetiastrasse 15/17, 3005
   Bern, Switzerland


2.2 USE OF THE PAYMENT SERVICES FOR SELLERS

Depending on the region in which you reside or where your payments are
processed, the following eBay Affiliates are responsible for the collection and
processing of your personal data in connection with the provision of our payment
services to sellers:

 * USA: eBay Commerce Inc., 2065 Hamilton Ave., San Jose, CA 95125, USA
 * EEA/CH: eBay S.à r.l., 22-24 Boulevard Royal, L-2449 Luxembourg
 * UK: eBay Commerce UK Ltd., 1 More London Place, London SE1 2AF, United
   Kingdom
 * Canada: eBay Commerce Canada Limited, 44 Chipman Hill, Suite 1000, Saint John
   NB E2L 2A9, Canada
 * Australia: eBay Commerce Australia Pty. Ltd., Level 18, 1 York Street, Sydney
   NSW 2000, Australia
 * Singapore: eBay Commerce Singapore Private Limited, 1 Raffles Quay, #18-00,
   Singapore 048583, Singapore
 * For all other countries: eBay Commerce Inc., 2065 Hamilton Ave., San Jose, CA
   95125, USA

As described in our Payments Terms of Use - opens in new window or tab, your
personal data may be processed by one or more of these entities depending on
your location and the eBay website on which a user completes a transaction with
you.

 


3. DATA PROTECTION OFFICER AND CONTACT

We have appointed data protection officers in several countries to oversee the
protection of your personal data. You will find the contact details of your data
protection officer in the list of our data protection officers - opens in new
window or tab in our eBay Privacy Centre - opens in new window or tab.

Furthermore, if you have any questions or complaints regarding this User Privacy
Notice, our global data protection principles (see section 6.1 Data transfers to
eBay Affiliates under section 6. International data transfers below) or our
handling of personal data, you can contact the eBay Privacy Team or the
controller who is responsible for the processing of your personal data at any
time (for further information, see section 2. Controller above). This applies
regardless of whether we have appointed a data protection officer in your
country. You can find all necessary information and contact details - opens in
new window or tab in our eBay Privacy Centre - opens in new window or tab.

 


4. WHAT PERSONAL DATA WE COLLECT AND PROCESS

 

We collect your personal data when you use our Services, create a new eBay
account, provide us with information via a web form, add or update information
in your eBay account, participate in online community discussions or otherwise
interact with us. We also collect personal data from other sources (such as eBay
Affiliates, credit agencies or bureaus, and data providers).


LEARN MORE ABOUT SECTION 4

In total, we collect the following personal data:


4.1 PERSONAL DATA YOU PROVIDE WHEN USING OUR SERVICES OR CREATING AN EBAY
ACCOUNT

 * Data that identifies you, such as your name, address, telephone numbers,
   email addresses, username or tax identification number that you provide when
   setting up your eBay account or at a later date.
 * If you use our Services as a seller, additional identification data, such as,
   government-issued ID (e.g. social security number), date of birth, tax
   identification numbers (such as VAT identification number), identification
   documents and information contained on IDs, selfie photos, and other
   information (such as bank account number) that you provide when using our
   payment and other services as a seller.
 * Data regarding bids, purchases, or sales that you provide in a transaction.
 * Content that you share with other users through our messaging tools (see
   Filtering of messages sent via our messaging tools under section 11. Other
   important information regarding data protection for more information).
 * Financial information (e.g. credit card and account numbers, transaction
   details, and form of payment).
 * Delivery, billing, and other information you provide, as well as information
   required for customs clearance (such as tax identification numbers or other
   identification numbers) and relevant delivery information (such as shipment
   numbers and tracking information) if sent through one of our programmes.
 * In some cases: age, gender, country of birth, nationality, country of
   residence, employment status, family status, interests and preferences.
 * When you submit a report to eBay: Data that identifies you, such as your name
   and email address, and additional information that you provide with your
   report.
 * You may provide us with additional information through a web form or by
   updating or adding information to your eBay account, by participating in
   community discussions, member chats, surveys, enquiries, dispute resolution,
   customer service calls recorded with your consent, or if you contact us for
   any other reason regarding our Services.
 * Other data that we are required or entitled by applicable law to collect and
   process and that we need for your authentication or identification, or for
   the verification of the data we collect.


4.2 PERSONAL DATA WE COLLECT AUTOMATICALLY WHEN YOU USE OUR SERVICES OR CREATE
AN EBAY ACCOUNT

 * Data that is generated as part of one of your transactions (e.g. as relating
   to bids, purchases, sales, fees) or that is linked to your eBay account as a
   result of a transaction in which you are involved, such as transaction
   amounts, time and location of transactions and form of payment or payout
   method.
 * Data that is generated through your other actions when you use our Services
   and which is linked to your eBay account (e.g. eBay account numbers, your
   currency preference, when you place items in your shopping cart, place items
   on the watch list, save sellers, searches or interests, follow users, or seek
   to use the services of third-party partners for payments or otherwise).
 * Data regarding all other interactions with our Services, your advertising
   preferences, and your communications with us.
 * Location data, including your general location data (e.g. IP address) and,
   with your permission, the precise location data of your mobile device. Please
   note that for most mobile devices, you can manage or disable the use of
   precise location services for all applications in the settings menu of your
   mobile device.
 * Certain metadata recording the settings of your camera included in images of
   items you upload for sale.
 * Computer and connection information, such as statistics regarding your use of
   our Services, information on data traffic to and from websites, referral URL,
   information on advertisements, your IP address, your access times including
   accessed pages within our Services, your language settings and your weblog
   information.


4.3 PERSONAL DATA WE COLLECT IN CONNECTION WITH THE USE OF COOKIES AND SIMILAR
TECHNOLOGIES

We use cookies and similar technologies to collect data in connection with our
Services. We collect this data from the devices (including mobile devices) that
you use our Services with. The data collected includes the following usage- and
device-related information:

 * Data about the pages you visit, the access time, frequency and duration of
   visits, the links on which you click and other actions you take as part of
   your use of our Services and in advertising and email content.
 * Data about your activities and interactions with our advertising partners
   including data about the advertisements you were shown, how often they were
   shown, when and where they were shown, and whether you took any action, such
   as clicking on an advertisement or making a purchase.
 * The user segment or category into which you as a user fall, for example:
   female, 20-49 years old, interested in sneakers.
 * Model or device type, operating system and version, browser type and
   settings, device ID or individual device identifier, advertisement ID,
   individual device token, and cookie-related data (e.g. cookie ID).
 * The IP address from which your device accesses our Services.
 * Location data, including your general location data (e.g. IP address) and,
   with your permission, the precise location data of your mobile device. Please
   note that most mobile devices allow you to manage or disable the use of
   precise location services for all applications in the settings menu.

For more information about our use of these technologies and your choices, see
section 9. Cookies & similar technologies.


4.4 PERSONAL DATA FROM OTHER SOURCES

We also collect personal data about you from other sources and from third
parties to the extent permitted by applicable law. In particular, this includes
the following data:

 * Data from public sources (e.g. public sanctions lists).
 * Data from credit agencies or bureaus (e.g. credit reports/checks, identity
   confirmation, data for risk modeling and setting of credit limits).
 * Data from data providers (e.g. "Know Your Customer"/identity verification,
   demographic, interest-based and online advertising related data).
 * With regard to our payment services for sellers: data from government or
   other sources concerning any previous convictions of the respective seller,
   to the extent permitted by applicable law.

We combine or connect the personal data we collect from you with data from these
other sources. Where personal data is disclosed to us by third parties, we take
steps to ensure that these third parties are legally permitted to disclose your
personal data to us. We also receive access to personal data about you from eBay
Affiliates.


4.5 SOCIAL NETWORK DATA YOU SHARE WITH US

 * We allow you to use providers of single sign-on services (such as Google,
   Facebook, or Apple) with whom you already have an account to create an eBay
   account or to link your eBay account to such single sign-on services. You can
   determine the personal data that we can access when authorising the
   connection with the single sign-on service.
 * We allow you to share personal data with social networks (such as Facebook)
   or to link your eBay account to a social network. These social networks may
   automatically provide us with access to certain personal data they have
   stored about you (e.g. content you have viewed or enjoyed, information about
   the advertisements you have been shown or clicked on, etc.). You can
   determine the personal data that we can access through the privacy settings
   of each social network.
 * We may also use plug-ins or other technologies from various social networks.
   If you click on a link displayed through a social network plug-in, you
   voluntarily connect to that social network.

 


5. PURPOSES AND LEGAL BASIS FOR DATA PROCESSING AND CATEGORIES OF RECIPIENTS

We process your personal data for various purposes and based on several
different legal bases that allow this processing. For example, we process your
personal data to provide and improve our Services, to provide you with a
personalised user experience on this website, to contact you about your eBay
account and our Services, to provide customer service, to provide you with
personalised advertising and marketing communications, and to detect, prevent,
mitigate and investigate fraudulent or illegal activity. We also share your
information with third parties, including service providers acting on our
behalf, for these purposes. In addition, we may share your personal data among
eBay Affiliates in order to fulfil our contract with you under the User
Agreement and, if applicable, the Payments Terms of Use - opens in new window or
tab.


LEARN MORE ABOUT SECTION 5

Below you will find a summary of the purposes for which we process your personal
data, including the categories of recipients to whom we transmit personal data
for the purposes stated, sorted by our legal basis for this processing or
sharing:


5.1 WE PROCESS YOUR PERSONAL DATA IN ORDER TO FULFIL OUR CONTRACT WITH YOU AND
TO PROVIDE YOU WITH OUR SERVICES. THIS INCLUDES THE FOLLOWING PURPOSES:

 * Processing of data relating to you or your company for the purpose of
   entering into a contract with you and executing it.
 * Provision of our Services, including but not limited to enabling and
   performing transactions with other users (including the transmission of your
   personal data to other users where necessary to perform the transaction,
   including in cases of terminated, failed or subsequently voided transactions,
   e.g. by sharing your return address so a buyer may return an item),
   displaying your transaction and Feedback history to you, providing and
   enhancing features such as payment processing, ratings, authentication
   services and eBay account management, providing other services you may use
   (as described in connection with such services), and ensuring the
   functionality of our Services. In connection with the provision of our
   Services, we will send you notifications relating to the execution of
   transactions and the use of our Services in accordance with the communication
   preferences in your eBay account.
 * Enabling the delivery of purchased items by logistics/delivery service
   providers including notifications in connection with the delivery (such as
   tracking information), the latter to the extent permitted by applicable law
   without your consent.
 * Provision of our payment services in accordance with the Payments Terms of
   Use - opens in new window or tab.
 * Providing general customer support including the solution of problems with
   your eBay account, arbitration of disputes, providing other services within
   the scope of customer service as well as enforcement of fee claims. For these
   purposes, we may contact you via notification in My eBay, email, telephone,
   SMS, push notification on your mobile device or by mail. If we contact you by
   telephone, in order to ensure efficiency, we may use automatically dialed
   calls with tape announcements or automated text messages in accordance with
   our User Agreement and Payments Terms of Use - opens in new window or tab, to
   the extent permitted by applicable law.
 * Processing of general location data (such as IP address or postal code) in
   order to provide you with location-based services (such as radius search and
   other content that is personalised on the basis of your general location
   data).
 * Enforcement of our User Agreement, Payments Terms of Use - opens in new
   window or tab, this User Privacy Notice and other rules and policies.
 * Publication and promotion of your listings and related content on the
   websites or in the applications, services and tools of eBay Affiliates or
   cooperating third-party operators of websites, applications, services and
   tools. When we share the content of your listings and any related personal
   data with third parties, we do so only on the basis of an agreement that
   limits the use of such personal data by the third party to the purposes
   necessary to fulfil its contractual obligations to us. Third-party providers
   are contractually obliged to take appropriate security measures with regard
   to this data. Third-party providers are strictly forbidden to pass on
   personal data contained in your listings to other third parties. In case of
   data transmissions to eBay Affiliates, such restrictions result from our
   Binding Corporate Rules (see section 6.1 Data transfers to eBay Affiliates
   under section 6. International data transfers below).

Where necessary, we transmit your personal data to processors and the following
recipients for one or several of the purposes described above:

 * Other eBay users
 * eBay Affiliates
 * External service providers, authentication partners, physical storage service
   partners, and delivery companies (such as DHL, UPS, etc.)
 * Government agencies or public authorities (including customs and tax
   authorities)
 * Payment service providers
 * External operators of websites, applications, services and tools


5.2 WE PROCESS YOUR PERSONAL DATA IN ORDER TO COMPLY WITH LEGAL OBLIGATIONS TO
WHICH WE ARE SUBJECT. THIS INCLUDES THE FOLLOWING PURPOSES:

 * Participation in investigations and proceedings (including judicial
   proceedings) conducted by public authorities or government agencies, in
   particular, for the purpose of detecting, investigating and prosecuting
   illegal acts.
 * Prevention, detection and mitigation (including compliance with reporting
   requirements) of illegal activities (e.g. fraud, money laundering, terrorist
   financing, child abuse and violations of sanctions legislation).
 * Complying with information requests from third parties based on any statutory
   information rights they have against us (e.g. in the event of an intellectual
   property infringement, product piracy, or other unlawful activity).
 * Complying with information collection, verification, disclosure and reporting
   requirements under consumer protection, anti-fraud, online platform and tax
   legislation.
 * Complying with data access requirements under payment services legislation
   (e.g. under the EU Payment Services Directive) as a provider of payment
   services).
 * Ensuring the security of our Services.
 * Retention and storage of your personal data to comply with specific legal
   retention requirements (for more information on eBay's storage of your data,
   see section 7. Storage duration and erasure).

Where necessary, we transmit your personal data to processors and the following
recipients for one or several of the purposes described above:

 * Law enforcement agencies, courts, government agencies or public authorities
   (including tax and financial authorities), intergovernmental or supranational
   bodies (in connection with our payment services provided in the EU for
   sellers in particular with regard to compliance with Luxembourg laws
   concerning FATCA dated 7 July 2015 and concerning the OECD Common Reporting
   Standard dated 18 December 2015).
 * Third parties based on statutory information claims against us, including
   participants in the eBay VeRO programme - opens in new window or tab and the
   PROACT programme.
 * Third-party service providers.
 * Other third-party service providers you select to access your data under
   payment services legislation and as authorised in each case by you.
 * Third parties who are involved in judicial proceedings, in particular, if
   they submit a legal order, court order or equivalent legal order to us.
 * Credit agencies, bureaus, or associations, if required by applicable law
   (e.g. information on payment delays, payment defaults or other irregularities
   that may be relevant to your credit report).
 * eBay Affiliates.


5.3 WE PROCESS YOUR PERSONAL DATA IN ORDER TO PROTECT YOUR VITAL INTERESTS OR
THE VITAL INTERESTS OF ANOTHER NATURAL PERSON. THIS INCLUDES THE FOLLOWING
PURPOSES:

 * Prevention, detection, mitigation and investigation of unlawful activities
   that may result in impairment of your vital interests or the vital interests
   of another natural person, unless there is a statutory obligation to this
   effect.

Where necessary, we transmit your personal data to processors and the following
recipients for one or several of the purposes described above:

 * Law enforcement agencies, courts, government agencies or public authorities,
   intergovernmental or supranational bodies
 * Third parties who are involved in judicial proceedings
 * eBay Affiliates
 * External service providers


5.4 WE PROCESS YOUR PERSONAL DATA WHERE NECESSARY FOR THE PURPOSES OF THE
LEGITIMATE INTERESTS PURSUED BY US OR BY A THIRD PARTY, EXCEPT WHERE SUCH
INTERESTS ARE OVERRIDDEN BY YOUR INTERESTS OR FUNDAMENTAL RIGHTS AND FREEDOMS.
IN ORDER TO RECONCILE OUR LEGITIMATE INTERESTS WITH YOUR RIGHTS, WE HAVE
INTRODUCED APPROPRIATE CONTROL MECHANISMS. ON THIS BASIS, WE PROCESS YOUR DATA
FOR THE FOLLOWING PURPOSES:

 * Participation in investigations and proceedings (including judicial
   proceedings) conducted by courts, law enforcement agencies, government
   agencies or public authorities, intergovernmental or supranational bodies, in
   particular for the purpose of detecting, investigating and prosecuting
   illegal acts, unless there is a statutory obligation to this effect, and we
   may legitimately assume that the disclosure of the data is necessary to avert
   imminent disadvantages or to report a suspicion of an illegal act. In such
   cases, we will only disclose what we believe is necessary, and to the extent
   permitted by applicable laws, such as your name, city, postcode, telephone
   number, email address, (previous) usernames, IP address, fraud complaints,
   bidding and listing history.
 * Protection of the legitimate interests of third parties (including
   participants of the VeRO programme - opens in new window or tab and the
   PROACT programme) in connection with civil law disputes, including the
   investigation of such disputes, unless there is a statutory obligation to
   this effect, if we may legitimately assume that it is necessary to disclose
   the data to such third parties in order to avert imminent disadvantages. In
   such cases, we will only disclose what we believe is necessary, and to the
   extent permitted by applicable laws, such as the seller's name, address,
   city, postcode, country, telephone number, email address and company name to
   the third party and bind the third party by a worldwide non-disclosure
   agreement to treat the data as confidential.
 * Prevention, detection, mitigation and investigation of fraud, financial
   crimes and harms, violation of international sanctions legislation, security
   incidents and other prohibited or unlawful activities, including the
   assessment of corresponding risks (e.g. through the use of captchas, a port
   enumeration technology to identify user sessions using remote desktop tools,
   metadata or the telephone number stored in your eBay account for risk
   assessments and two-factor authentication) and the implementation of
   corresponding measures (e.g. disabling certain forms of payment based upon
   the risk associated with the underlying transaction), unless there is a
   statutory obligation to this effect.
 * Verifying that reports submitted to eBay (incl. unnamed reports) are not
   fraudulent or malicious.
 * Monitoring and improvement of the security of our Services, unless there is a
   statutory obligation to this effect.
 * Performance of identity checks, creditworthiness and other financial standing
   checks, evaluation of applications and comparison of information for accuracy
   and verification purposes.
 * Automatic filtering and, where necessary, manual review of messages sent
   through our messaging tools (including chat messages and emails sent to eBay
   alias email addresses) to prevent fraudulent or suspicious activity or
   violations of our User Agreement or other rules and policies, including
   enforcing the prohibition of purchases and sales outside of eBay, as further
   explained below under Filtering of messages sent via our messaging tools (see
   section 11. Other important information regarding data protection).
 * Provision of functions for users that make the processing of transactions
   easier or more convenient (e.g. administration of several delivery
   addresses).
 * Analysis and improvement of the Services from eBay Affiliates, e.g. by
   reviewing site usage data or information from users about blocked or crashed
   pages in order to identify and solve problems and to provide you with an
   improved user experience, including as part of product development.
 * Analysis of telephone conversations with our customer service that we
   recorded with your consent.
 * Advertisements by mail (according to your communication preferences in your
   eBay account).
 * To the extent permitted by applicable law without your consent,
   communications with you via electronic mail (e.g. email or text message) or
   telephone to offer you vouchers, discounts and special offers, to conduct
   opinion polls and surveys, and to inform you about our Services (according to
   your communication preferences in your eBay account). If you no longer wish
   to receive marketing emails from us, you can also unsubscribe by clicking on
   the link in the footer of the email you received. For technical reasons, the
   implementation may take a few days.
 * For users outside the European Economic Area (EEA), Switzerland and the
   United Kingdom: Advertising and content personalisation, measurement and
   analytics, on and off our sites, as explained in our Advertising and related
   preferences page - opens in new window or tab.
 * Customisation of page content to display the items and services you may like
   based on the actions you take.
 * Evaluation of the quality and success of our email marketing campaigns (e.g.
   through analysis of opening and click rates).
 * Assessment of the service status (e.g. on the basis of tracking information
   if sellers use postage labels from delivery providers via eBay or provide
   tracking numbers).
 * Offering or facilitating the offering of partner and bonus programmes and
   other co-branded marketing efforts (e.g. product warranties, seller financing
   offers or co-branded credit cards in collaboration with a third-party lender,
   partner, or credit card issuer), to the extent permitted by applicable law.
 * Provision of shared content and services (such as registration for services,
   transaction processing and customer service) with eBay Affiliates or
   cooperating payment service providers.
 * Initiation, preparation and execution of a company acquisition, e.g. in the
   event of a merger with another company or takeover by another company. If
   such an event occurs, we will require the merged entity to comply with this
   User Privacy Notice with respect to your personal data. Should your personal
   data be processed for any purpose not specified in this User Privacy Notice,
   you will be informed in advance of the processing of your data for this new
   purpose.
 * Assertion of or defence against legal claims, including those asserted by one
   eBay user against another eBay user.
 * Enabling eBay Affiliates to comply with legal obligations they are subject
   to, including information collection, verification, disclosure and reporting
   requirements under consumer protection, anti-fraud, online platform and tax
   legislation.
 * To comply with an impending legal obligation.
 * For users in the United States: investigating and communicating the outcome
   of disputes with the affected users (e.g. sharing information about eBay's
   investigation of a complaint of a user's violation of a policy with the
   reporting user).

Where necessary, we transmit your personal data to processors and the following
recipients for one or several of the purposes described above:

 * eBay Affiliates
 * External service providers
 * Other eBay users
 * Law enforcement agencies, courts, government agencies or public authorities,
   intergovernmental or supranational bodies
 * Third parties who are involved in judicial proceedings
 * Participants in the eBay VeRO programme - opens in new window or tab, PROACT
   programme, and other third parties in the event of an investigation for
   fraud, intellectual property infringement, retail crime, stolen goods,
   product piracy or other unlawful activity
 * Payment service providers
 * Third-party partners in furtherance of offering commercial financing
   opportunities
 * Credit agencies or bureaus, data verification services, risk assessment
   vendors and collections agencies (e.g. information about payment delays,
   payment defaults, or other irregularities that may be relevant to your credit
   report, or that we use to confirm your identity, model risk, establish credit
   limits, or collect unpaid debts)
 * Other companies in the context of a company acquisition

Information about your right to object to processing based on our legitimate
interests can be found below under Rights as a data subject and, with regard to
the use of cookies and similar technologies, below under Cookies & similar
technologies.


5.5 WITH YOUR CONSENT, WE PROCESS YOUR PERSONAL DATA FOR THE FOLLOWING PURPOSES:

 * For users within the European Economic Area (EEA), Switzerland and the United
   Kingdom: Advertising and content personalisation, measurement and analytics,
   on and off our sites, as explained on our Advertising and related preferences
   page - opens in new window or tab.
 * Communications with you via electronic mail (such as email or text message)
   or telephone, including communications by eBay Affiliates or by third
   parties, to offer you vouchers, discounts and special offers, unless these
   communications are permitted without your consent under applicable law. We
   may engage third parties to send marketing communications on our behalf.
 * Processing of your precise location data to provide location-based services.
   Please note that most mobile devices allow you to manage or disable the use
   of precise location services for all applications in the settings menu.
 * For users within the European Economic Area (EEA): Storing your financial
   information (e.g. credit card and account numbers) for future transactions.
 * Provision of a single sign-on service allowing you to register or log into
   third-party services using your eBay log-in credentials.
 * For sellers, processing of your biometric data to identify you and further
   prevent fraud and reduce other risks on our platform, and in connection with
   Know Your Customer and similar compliance requirements.
 * Processing of your personal data on the basis of your consent, which you have
   given so that we or third parties can enable you to use certain services or
   make them available to you.

You can find information about your right to withdraw your consent below under
section 8. Rights as a data subject and information with regard to the use of
cookies and similar technologies below under section 9. Cookies & similar
technologies.

Where necessary, we transmit your personal data to processors and the following
recipients for one or several of the purposes described above:

 * eBay Affiliates
 * External service providers
 * Third parties using our single sign-on service (as authorised by you in each
   single case)
 * Other third parties with whom we partner to offer you specific services (as
   described at the collection of the respective user consent)
 * Third-party advertising partners such as Google, Meta, Microsoft, Pinterest,
   and TikTok, as listed on our Advertising and related preferences page - opens
   in new window or tab


5.6 DATA SHARING BETWEEN EBAY AFFILIATES

As set out above under "Personal data from other sources", we also receive
access to personal data about you from eBay Affiliates. This enables us, in
particular, to provide you, with your consent as legally required, with
information about products and services, which we believe might interest you,
and improve our products, services, content, and advertising by analysing your
use of the services of eBay Affiliates, in particular through the matching of
certain data (e.g. cookie IDs). Furthermore, this allows us to better prevent,
detect, mitigate and investigate fraud, security incidents and other prohibited
or unlawful activities, including the assessment of corresponding risks. We will
also grant access to personal data about you to eBay Affiliates for the
aforementioned purposes. To the extent that eBay Affiliates have access to your
personal data, they will follow practices that are at least as restrictive as
the practices described in this User Privacy Notice.


5.7 ADDITIONAL INFORMATION REGARDING OUR PAYMENT SERVICES FOR SELLERS

With regard to our payment services for sellers in the EEA and Switzerland, we
additionally point out that eBay S.à r.l. is subject to professional secrecy,
which requires special transparency with regard to the processing and, in
particular, the transmission of your personal data. We therefore expressly draw
your attention to the fact that eBay S.à r.l. may pass on your personal data to
trustworthy third parties and business partners where necessary to provide our
payment services for sellers, as described above in this Section 5 of the User
Privacy Notice. This includes in particular the following third parties and
business partners:

 * Other payment service providers, including financial institutions
 * Companies offering financial products, analyses and scoring (e.g. credit
   agencies or bureaus)
 * Authorities, agencies and other governmental bodies (e.g. to combat fraud)
 * Auditors and other professional advisors


5.8 AUTOMATED DECISION-MAKING

We use technologies that are considered automated decision making or profiling.
We will not make any automated decisions about you that would significantly
affect you unless such a decision is necessary for entering into, or the
performance of, a contract with you, we have obtained your consent, or we are
required by applicable law to use such technology. You will find information on
your right to object to this processing of your data below under section 8.
Rights as a data subject.

 


6. INTERNATIONAL DATA TRANSFERS

 

Some recipients of your personal data are located outside your country or have
offices in countries where data protection laws may provide a different level of
protection than the laws in your country. When transferring personal data to
such recipients, we provide appropriate safeguards.


LEARN MORE ABOUT SECTION 6


6.1 DATA TRANSFERS TO EBAY AFFILIATES

The transmission of personal data between eBay Affiliates (e.g. to enable cross
border transactions and for other legally permitted purposes) is based on our
worldwide data protection principles, which are binding internal data protection
regulations (Binding Corporate Rules, BCRs), or on the basis of other
appropriate safeguards (e.g. standard data protection clauses issued or approved
by the European Commission (2021/914/EU). Through our Binding Corporate Rules,
eBay Affiliates undertake to protect your personal data and to comply with data
protection obligations. Further information on our binding company-wide
guidelines and our worldwide data protection principles can be found in the eBay
Privacy Centre - opens in new window or tab.


6.2 OTHER DATA TRANSFERS (FROM THE EUROPEAN ECONOMIC AREA TO THIRD COUNTRIES)

We may transfer your personal data to recipients (see section 5. Purposes and
legal basis for data processing and categories of recipients) who may be located
anywhere in the world. We will only transfer your personal data from the
European Economic Area (EEA), United Kingdom or Switzerland to third countries,
i.e. countries outside the EEA, on the basis of appropriate safeguards or if
otherwise authorised by applicable law. Third countries providing an adequate
level of data protection according to the European Commission currently include
Andorra, Argentina, Canada (for companies covered by the Personal Information
Protection and Electronic Documents Act), Switzerland (for transfers out of the
EEA), the Faroe Islands, Guernsey, the State of Israel, the Isle of Man, Japan,
Jersey, New Zealand, South Korea, the United Kingdom and Uruguay. In other
cases, eBay provides the necessary safeguards, e.g. through the conclusion of
data protection contracts adopted by the European Commission (e.g. standard data
protection clauses (2021/914/EU) with the recipients, or through other measures
provided for by law. Additional information regarding the measures taken by us
is available on request. We regularly re-evaluate the measures taken to assess
requirements deriving from new regulatory guidance and case law, e.g. from the
Court of Justice of the European Union (CJEU) decision in the matter C-311/18.

 


7. STORAGE DURATION AND ERASURE

 

Your personal data will be stored by us and our service providers in accordance
with applicable data protection laws to the extent necessary for the processing
purposes set out in this User Privacy Notice (see section 5. Purposes and legal
basis for data processing and categories of recipients for more information on
the processing purposes). Subsequently, we will delete your personal data in
accordance with our data retention and deletion policy or take steps to properly
render the data anonymous, unless we are legally obliged or permitted to keep
your personal data longer (e.g. for legal compliance, tax, accounting or
auditing purposes, or to detect and prevent fraudulent or illegal activity on
eBay). In Europe, the retention periods are generally between 6 and 10 years
(e.g. for contracts, notifications and business letters). As far as legally
permissible or required, we restrict the processing of your data instead of
deleting it (e.g. by restricting access to it). This applies in particular to
cases where we may still need the data for the execution of the contract or for
the assertion of or defence against legal claims, or where such retention is
otherwise required or permitted by law. In these cases, the duration of the
restriction of processing depends on the respective statutory limitation or
retention periods. The data will be deleted after the relevant limitation or
retention periods have expired.


LEARN MORE ABOUT SECTION 7

The specific retention periods for personal data are documented in our regional
data retention guidelines. How long we retain personal data may vary depending
on the Services we provide and our legal obligations under applicable national
law. The following factors typically affect the retention period:

 * Necessity for the provision of our Services
   This includes such things as executing the User Agreement with you,
   maintaining and improving the performance of our products, keeping our
   systems secure, and maintaining appropriate business and financial records.
   Most of our retention periods are determined on the basis of this general
   rule.
 * Consent-based processing of personal data
   If we process personal data on the basis of consent (including consent to the
   extended storage), we store the data for as long as necessary in order to
   process it according to your consent.
 * Statutory, contractual or other similar obligations
   Corresponding storage obligations may arise, for example, from laws or
   official orders. It may also be necessary to store personal data with regard
   to pending or future legal disputes. Personal data contained in contracts,
   notifications and business letters may be subject to statutory storage
   obligations depending on national law.

 


8. RIGHTS AS A DATA SUBJECT

 

Subject to possible restrictions under national law, as a data subject, you have
the right to access, rectification, erasure, restriction of processing and data
portability with regard to your personal data. In addition, you can withdraw
your consent and object to our processing of your personal data on the basis of
our legitimate interests. You can also lodge a complaint with a supervisory
authority.


LEARN MORE ABOUT SECTION 8

Your rights in detail:

 * Where we rely on consent you can withdraw your consent to the processing of
   your personal data by us at any time. As a result, we may no longer process
   your personal data based on this consent in the future. The withdrawal of
   consent has no effect on the lawfulness of processing based on consent before
   its withdrawal.
 * You have the right to obtain access to your personal data that is being
   processed by us. In particular, you may request information on the purposes
   of the processing, the categories of personal data concerned, the categories
   of recipients to whom the personal data have been or will be disclosed, where
   possible the envisaged period for which the personal data will be stored or
   the criteria used to determine that period, the existence of the right to
   request rectification or erasure of personal data or restriction of
   processing of personal data or to object to such processing, the right to
   lodge a complaint with a supervisory authority, any available information as
   to the personal data's source (where they are not collected from you), the
   existence of automated decision-making, including profiling and, where
   appropriate, meaningful information on its details. Your right to access
   shall not adversely affect the rights and freedoms of others. Your right to
   access may be limited by national law.
 * You have the right to obtain from us without undue delay the rectification of
   inaccurate personal data concerning you. Taking into account the purposes of
   the processing, you have the right to have incomplete personal data
   completed, including by means of providing a supplementary statement.
 * You have the right to obtain from us the erasure of personal data concerning
   you under certain conditions (e.g. when the personal data are no longer
   necessary in relation to the purposes for which they were processed or when
   they are no longer required for overriding legitimate grounds, such as the
   detection/prevention of fraud), unless processing is necessary for exercising
   the right of freedom of expression and information, for compliance with a
   legal obligation, for reasons of public interest or for the establishment,
   exercise or defence of legal claims. The right to erasure may be limited by
   national law.
 * You have the right to obtain from us restriction of processing your personal
   data to the extent that
   * the accuracy of the data is disputed by you,
   * the processing is unlawful, but you oppose the erasure of the personal
     data,
   * we no longer need the data, but you need it to assert, exercise or defend
     legal claims or
   * you have objected to the processing.
 * You have the right to receive the personal data concerning you, which you
   have provided to us, in a structured, commonly used and machine-readable
   format and have the right to transmit those data to another controller
   ("right to data portability").
 * You have the right to lodge a complaint with a supervisory authority. As a
   rule, you can contact the supervisory authority of your usual place of
   residence, your place of work or the registered office of the controller.

If your personal data is processed on the basis of our legitimate interests, you
have the right to object to the processing of your personal data on grounds
relating to your particular situation. This also applies to profiling. If your
personal data is processed by us for direct marketing purposes, you have the
right to object at any time to the processing of your personal data for such
marketing, which includes profiling to the extent that it is related to such
direct marketing.


EXERCISING YOUR RIGHTS AND MANAGING YOUR SETTINGS

You can exercise your rights as a data subject via our Privacy Contact page -
opens in new window or tab. In addition, you are of course free to contact the
eBay Privacy Team or the controller who is responsible for the processing of
your personal data at any time (for further information, see section 2.
Controller above). You can find all necessary information and contact details -
opens in new window or tab in our eBay Privacy Center - opens in new window or
tab.

The exercise of the above data subjects' rights (e.g. right to access or
erasure) is generally free of charge. Where requests are manifestly unfounded or
excessive, in particular because of their repetitive character, we may charge an
appropriate fee (at most our actual costs), in accordance with the applicable
statutory regulations, or refuse to process the application.

Managing your communication preferences

If you would like to change your preferences regarding eBay communications
(including marketing communications), you can do so at any time through your
account in My eBay under "Communication Preferences". If you no longer wish to
receive email marketing communications from us, you can also unsubscribe by
clicking on the link in the footer of the email you received. For technical
reasons, the implementation may take a few days. For information on how to
manage your cookies and similar technologies preferences, see the next section
9. Cookies & similar technologies.

 


9. COOKIES & SIMILAR TECHNOLOGIES

 

When you use our Services, we and authorised third parties make use of cookies
and similar technologies (which we will refer to collectively as "cookies") to
provide you with a better, faster and safer user experience or to show you
personalised advertising. You can find detailed information about the use of
cookies and similar technologies and your choices in our User Cookie Notice.


LEARN MORE ABOUT SECTION 9

The cookies and similar technologies used in connection with the Services have
different functions:

 * They may be technically necessary for the provision of our Services
 * They help us optimise our Services technically (e.g. monitoring of error
   messages and loading times)
 * They help us improve your user experience (e.g. save font size and form data
   entered)
 * They allow us to show you more relevant advertisements

We use cookies and similar technologies that remain on your device only as long
as your browser is active (session cookies), as well as cookies and similar
technologies that remain on your device longer (persistent cookies). We take
appropriate security measures to prevent unauthorised access to our cookies and
similar technologies.


YOUR CHOICES REGARDING COOKIES AND SIMILAR TECHNOLOGIES

Please see our User Cookie Notice for more information and your choices with
respect to cookies and similar technologies, or go directly to Advertising and
related preferences - opens in new window or tab (users in the EEA, Switzerland
and the United Kingdom) or AdChoice - eBay Advertising Preferences - opens in
new window or tab (all users) to manage your preferences.

You are also free to disable the use of cookies and similar technologies if this
is supported by your device. You can manage your cookie settings in your browser
or device settings.

You can find information about third-party cookies (and similar technologies)
related to advertising and how to prevent their use on the following websites:

 * www.youronlinechoices.com - opens in new window or tab
 * www.aboutads.info/choices - opens in new window or tab (only available in
   English)
 * www.networkadvertising.org/choices - opens in new window or tab (only
   available in English)

If you decide not to allow third parties to process your personal data for
advertising purposes via cookies (and similar technologies), this does not mean
that we will not show you advertisements. It simply means that these
advertisements will not be personalised for you using cookies or similar
technologies.

 


10. DATA SECURITY

 

We protect your personal data through technical and organisational security
measures to minimise risks associated with data loss, misuse, unauthorised
access and unauthorised disclosure and alteration. To this end we use network
security services and data encryption, for example, as well as physical access
restrictions for our data centres and logical access controls for data and
systems access. You can find further information on our data security in our
Security Centre - opens in new window or tab.

 


11. OTHER IMPORTANT INFORMATION REGARDING DATA PROTECTION

This section contains important additional information about the protection of
personal data in connection with the use of our Services, including whether you
are required to provide personal data.


LEARN MORE ABOUT SECTION 11


WHAT HAPPENS WHEN YOU SHARE YOUR PERSONAL DATA ON OUR SITES OR APPLICATIONS?

Other users have access to the information you share on eBay or disclose to
other users. For example, other users can see your bids, purchases, items for
sale, saved interests, sellers and searches, shopfronts, Feedback, ratings,
product reviews and associated comments. Other users can also see any
information you choose to share in your profile.

When you use our Services, your public user ID may be displayed and available to
the public and associated with all of your public eBay activity. Notices sent to
other users about suspicious activity and notice violations on our sites may
refer to your public user ID and specific items. Accordingly, if you use a
username that allows others to identify you, these others may be able to
identify your eBay activities.

To help protect your personal data, we allow only limited access to other users'
contact, delivery and financial information as necessary to facilitate your
transactions and collect payments. However, when users are involved in a
transaction, they have access to each other's name, user ID, (alias) email
address and other contact and delivery information. For example, we may allow
users to exchange telephone numbers in order to contact each other prior to
completing a transaction (e.g. a seller may opt to share their telephone number
with a buyer so that the buyer may call with questions about a listed item). In
this case, sellers are prohibited from using a buyer's telephone number for
other purposes (e.g. completing a transaction off eBay or adding the buyer to a
marketing list).


YOUR RESPONSIBILITIES OVER TRANSACTIONAL INFORMATION YOU RECEIVE THROUGH EBAY

When you complete a transaction with another user (or a transaction has been
cancelled, failed, or subsequently invalidated), we will provide you with the
other user's personal data (such as name, username, (alias) email address,
contact information, delivery and billing information, or return address).
Independent from us, you are the controller of such data and responsible for any
processing that you perform after we have shared this data with you, including
compliance with any limitations imposed by this User Privacy Notice and our User
Agreement.

Unless you act for purely personal purposes, we recommend that you explain your
data processing activities in your own privacy notice and protect the privacy of
other users. As a seller, you must in any case comply with the applicable data
protection laws and in particular protect the rights of other users as data
subjects, e.g. give them the opportunity to access the personal data collected
by you and demand that it be erased.

You may only use the personal data that you have access to for eBay
transaction-related purposes, or for other Services offered through eBay (such
as delivery, fraud complaints, and member-to-member communications), and for
purposes expressly consented by the user to whom the data relates. Using
personal data of other users that you have access to for any other purpose, such
as adding them to a mailing list without their express consent, constitutes a
violation of our User Agreement.


PERSONAL DATA RELATING TO THIRD PARTIES

If you provide us with personal data relating to another person, you must obtain
the consent of this person or the disclosure of the data to us must be otherwise
legally permissible. You must inform the other person of how we process personal
data in accordance with our User Privacy Notice.


FILTERING OF MESSAGES SENT VIA OUR MESSAGING TOOLS

All messages sent via our messaging tools (including chat messages and emails
sent to eBay alias email addresses) are first received by us and then forwarded
to the recipient. All messages are automatically filtered according to certain
criteria. If necessary, conspicuous messages are checked manually by our
customer service. In the event of a violation of our User Agreement (including
any of our rules and policies), we reserve the right to block the transmission
of the message and to restrict the purchase and sales functions of your eBay
account or to block your eBay account.

This is to protect our legitimate interests such as protecting against
fraudulent or suspicious activities (e.g. spam, viruses, phishing, or other
illegal activities) or enforcing our User Agreement and our other rules and
policies (e.g. illegal and other prohibited content), including but not limited
to enforcing the prohibition of purchases and sales outside of eBay.


ARE YOU OBLIGED TO PROVIDE YOUR PERSONAL DATA TO US?

Some of the personal data that you provide to us (e.g. data by which we can
identify you) are required to enter into the User Agreement and the Payments
Terms of Use - opens in new window or tab. For example, under the Payments Terms
of Use - opens in new window or tab you must provide us with certain
identification information including legal name, date of birth, and tax
identification number or social security number so that we may fulfil our legal
"Know Your Customer" (KYC) obligations. As described in our User Privacy Notice
and in the Payments Terms of Use - opens in new window or tab, we may share this
data with other eBay Affiliates in order to facilitate transactions and with
service providers, including payment processors, credit agencies and bureaus.
Although the provision of any other personal data (e.g. address and delivery
data) is voluntary, it may be necessary for the use of our Services, such as
bidding, purchase and sales data to complete a transaction.


CHILDREN'S PRIVACY

Our services are not intended for the use by children. We do not knowingly
collect personal data from users who are considered children under applicable
national laws. Under our User Agreement, children are not permitted to use our
Services.


STAYING SIGNED IN

When you sign into your account on our Services, we give you the option to stay
signed into your account for a certain amount of time. If you are using a public
or shared computer, we encourage you to decline. You or any other user of the
computer/browser you signed in on will be able to view and access most parts of
your account and take certain specific actions during this signed in period
without any further authorisation. The specific actions and account activities
that you or any other user of this computer/browser may take include:

 * Bid, buy or make an offer on an item
 * Check out or add items to your cart
 * Purchase an item with PayPal using Faster Checkout (if enabled in your
   account)
 * View the activity header
 * View the My eBay page
 * View or edit the Watch List or order details
 * View the profile page
 * Send member-to-member messages
 * Conduct after-sale activities, like leaving Feedback, cancelling orders,
   requesting returns or submitting claims

If you attempt to change your password or user ID, update any other account
information or attempt other account activity beyond those listed above, you may
be required to enter your password.

You can typically end your signed in session by either signing out and/or
clearing your cookies. If you have certain browser privacy settings enabled,
simply closing your browser may also end your signed in session. If you are
using a public or shared computer, you should sign out and/or clear your cookies
when you are done using our Services to protect your account and your personal
data.

 


12. REGIONAL AND STATE PRIVACY DISCLOSURES

For additional regional disclosures for residents of certain U.S. states,
including California, please review our State Privacy Disclosures - opens in new
window or tab page. For U.S. sellers (including those in California, Nevada,
North Dakota, and Vermont), please follow the link to eBay Commerce Inc.'s U.S.
Consumer Privacy Notice - opens in new window or tab. For additional disclosures
for specific regions or countries, including Brazil and mainland of People's
Republic of China, please review our Regional Privacy Disclosures - opens in new
window or tab page.

 


PREVIOUS USER PRIVACY NOTICE


PREVIOUS USER PRIVACY NOTICE (EFFECTIVE FROM 23 DECEMBER 2021 TO 23 MARCH 2023)


1.   SCOPE AND UPDATES OF THIS USER PRIVACY NOTICE

This User Privacy Notice applies to your use of this website and all eBay
applications, services (including payment services), products and tools
(collectively the 'Services'), regardless of how you access or use these
Services, including access via mobile devices and apps. For additional regional
disclosures, please see section 12. Regional and State Privacy Disclosures
below.


LEARN MORE

This User Privacy Notice also applies if reference is made to it via a link or
in a similar manner, e.g. on websites of partners on which Services from eBay
are offered.

We may change this User Privacy Notice at any time by posting the revised User
Privacy Notice on this website and indicating the effective date of the revised
User Privacy Notice. You will be notified of any material changes to this User
Privacy Notice via My Messages in My eBay and/or by email.

 


2. CONTROLLER

Which eBay group company is responsible for the collection and processing of
your personal data in connection with the provision of the Services depends on
how you use our Services.


2.1 USE OF THE SERVICES

Depending on the region in which you are located, one of the following eBay
group companies is responsible for the collection and processing of your
personal data in connection with the provision of our Services (except payment
services for sellers):

 * USA: eBay Inc., 2025 Hamilton Avenue, San Jose, CA 95125, USA
 * Canada: eBay Canada Limited, 240 Richmond Street West, 2nd Floor Suite 02-100
   Toronto, Ontario, M5V 1V6,  Canada
 * EU: eBay GmbH, Albert-Einstein-Ring 2-6, 14532 Kleinmachnow, Germany
 * United Kingdom: eBay (UK) Limited, 1 More London Place, London, SE1 2AF,
   United Kingdom
 * India: eBay Singapore Services Private Limited, 10 Collyer Quay, #10-01 Ocean
   Financial Centre, Singapore 049315
 * For all other countries: eBay Marketplaces GmbH, Helvetiastrasse 15/17, 3005
   Bern, Switzerland


2.2 USE OF THE PAYMENT SERVICES FOR SELLERS

Depending on the region in which you are located and whether we provide our
payment services there, the following eBay group companies are responsible for
the collection and processing of your personal data in connection with the
provision of our payment services to sellers:

 * USA: eBay Commerce Inc., 2065 Hamilton Ave., San Jose, CA 95125, USA
 * EU: eBay S.à r.l., 22-24 Boulevard Royal, L-2449 Luxembourg
 * UK: eBay Commerce UK Ltd., 1 More London Place, London SE1 2AF, United
   Kingdom
 * Canada: eBay Commerce Canada Limited, 44 Chipman Hill, Suite 1000, Saint John
   NB E2L 2A9, Canada
 * Australia: eBay Commerce Australia Pty. Ltd., Level 18, 1 York Street, Sydney
   NSW 2000, Australia

As described in our Payments Terms of Use, your personal data may be processed
by one or more of these companies depending on your location and the location of
the eBay website on which a user completes a transaction with you.

 


3.  DATA PROTECTION OFFICER AND CONTACT

We have appointed data protection officers in several countries to oversee the
protection of your personal data. You will find the contact details of your data
protection officer in the list of our data protection officers - opens in new
window or tab in our eBay Privacy Centre - opens in new window or tab.

Furthermore, if you have any questions or complaints regarding this User Privacy
Notice, our global data protection principles (see section 6.1 Data transfers to
eBay Inc. corporate family members under section 6. International data transfers
below) or our handling of personal data, you can contact the eBay Privacy Team
or the controller who is responsible for the processing of your personal data at
any time (for further information, see section 2. Controller above). This
applies regardless of whether we have appointed a data protection officer in
your country or not. You can find all necessary information and contact details
- opens in new window or tab in our eBay Privacy Centre - opens in new window or
tab.

 


4.  WHAT PERSONAL DATA WE COLLECT AND PROCESS

 

We collect your personal data when you use our Services, create a new eBay
account, provide us with information via a web form, add or update information
in your eBay account, participate in online community discussions or otherwise
interact with us. We also collect personal data from other sources (such as
other eBay Inc. corporate family members, credit agencies or bureaus, and data
providers).


LEARN MORE

In total, we collect the following personal data:


4.1 PERSONAL DATA YOU PROVIDE WHEN USING OUR SERVICES OR CREATING AN EBAY
ACCOUNT

 * Data that identifies you, such as your name, address, telephone numbers,
   email addresses, your username or your tax identification number that you
   provide when setting up your eBay account or at a later date.
 * If you use our payment services as a seller, additional identification data
   (such as social security number or date of birth), tax identification numbers
   (such as VAT identification number) and other information (such as bank
   account number) that you provide when using our payment services as a seller.
 * Data regarding bids, purchases, or sales that you provide in a transaction.
 * Content that you share with other users through our messaging tools (see
   Filtering of messages sent via our messaging tools under section 11. Other
   important information regarding data protection for more information).
 * Financial information (e.g. credit card and account numbers, transaction
   details, and form of payment).
 * Postage, billing, and other information you provide, as well as information
   required for customs clearance (such as tax identification numbers or other
   identification numbers) and relevant postage information (such as shipment
   numbers and tracking information) if shipped through one of our programmes.
 * In some cases: age, gender, country of birth, nationality, employment status,
   family status, interests and preferences.
 * You may provide us with additional information through a web form or by
   updating or adding information to your eBay account, by participating in
   community discussions, member chats, surveys, inquiries, dispute resolution,
   customer service calls recorded with your consent, or if you contact us for
   any other reason regarding our Services.
 * Other data that we are required or entitled by applicable law to collect and
   process and that we need for your authentication or identification, or for
   the verification of the data we collect.


4.2 PERSONAL DATA WE COLLECT AUTOMATICALLY WHEN YOU USE OUR SERVICES OR CREATE
AN EBAY ACCOUNT

 * Data that is generated as part of one of your transactions (bids, purchases,
   sales) or that is linked to your eBay account as a result of a transaction in
   which you are involved, such as transaction amounts, time and location of
   transactions and form of payment or payout method.
 * Data that is generated through your other actions when you use our Services
   and which is linked to your eBay account, e.g. when you place items in your
   shopping basket, place items on the watch list, save sellers, searches or
   interests, or follow users.
 * Data regarding all other interactions with our Services, your advertising
   preferences, and your communications with us.
 * Location data, including your general location data (e.g., IP address) and,
   with your permission, the precise location data of your mobile device. Please
   note that for most mobile devices, you can manage or disable the use of
   precise location services for all applications in the settings menu of your
   mobile device.
 * Computer and connection information, such as statistics regarding your use of
   our Services, information on data traffic to and from websites, referral URL,
   information on advertisements, your IP address, your access times including
   accessed pages within our Services, your language settings and your weblog
   information.


4.3 PERSONAL DATA WE COLLECT IN CONNECTION WITH THE USE OF COOKIES AND SIMILAR
TECHNOLOGIES

We use cookies, web beacons and similar technologies to collect data in
connection with our Services. We collect this data from the devices (including
mobile devices) that you use our Services with. The data collected includes the
following usage- and device-related information:

 * Data about the pages you visit, the access time, frequency and duration of
   visits, the links on which you click and other actions you take as part of
   your use of our Services and in advertising and email content.
 * Data about your activities and interactions with our advertising partners
   including data about the advertisements you were shown, how often they were
   shown, when and where they were shown, and whether you took any action, such
   as clicking on an advertisement or making a purchase.
 * The user segment or category into which you as a user fall, for example:
   female, 20-49 years old, interested in sneakers.
 * Model or device type, operating system and version, browser type and
   settings, device ID or individual device identifier, advertisement ID,
   individual device token, and cookie-related data (e.g. cookie ID).
 * The IP address from which your device accesses our Services.
 * Location data, including your general location data (e.g., IP address) and,
   with your permission, the precise location data of your mobile device. Please
   note that most mobile devices allow you to manage or disable the use of
   precise location services for all applications in the settings menu.

For more information about our use of these technologies and your choices, see
section 9. Cookies & similar technologies.


4.4 PERSONAL DATA FROM OTHER SOURCES

We also collect personal data about you from other sources and from third
parties to the extent permitted by applicable law. In particular, this includes
the following data:

 * Data from public sources (e.g. demographic data)
 * Data from credit agencies or bureaus (e.g. credit reports/checks, identity
   confirmation, data for risk modeling and setting of credit limits)
 * Data from data providers (e.g. "Know Your Customer"/identity verification,
   demographic, interest-based and online advertising related data)
 * With regard to our payment services for sellers: data from government or
   other sources concerning any previous convictions of the respective seller,
   to the extent permitted by applicable law

We combine or connect the personal data we collect from you with data from these
other sources. Where personal data is disclosed to us by third parties, we take
steps to ensure that these third parties are otherwise legally permitted to
disclose your personal data to us. We also receive access to personal data about
you from other members of the eBay Inc. corporate family - opens in new window
or tab.


4.5 SOCIAL NETWORK DATA YOU SHARE WITH US

 * We allow you to use social networks (such as Facebook) or other providers of
   single sign-on services (such as Google or Apple) with whom you already have
   an account to create an eBay account or to link your eBay account to such
   single sign-on services. You can determine the personal data that we can
   access when authorising the connection with the single sign-on service.
 * We allow you to share personal data with social networks (such as Facebook)
   or to link your eBay account to a social network. These social networks may
   automatically provide us with access to certain personal data they have
   stored about you (e.g. content you have viewed or enjoyed, information about
   the advertisements you have been shown or clicked on, etc.). You can
   determine the personal data that we can access through the privacy settings
   of each social network.
 * We may also use plug-ins or other technologies from various social networks.
   If you click on a link displayed through a social network plug-in, you
   voluntarily connect to that social network.

 


5.  PURPOSES AND LEGAL BASIS FOR DATA PROCESSING AND CATEGORIES OF RECIPIENTS

We process your personal data for various purposes and based on several
different legal bases that allow this processing. For example, we process your
personal data to provide and improve our Services, to provide you with a
personalised user experience on this website, to contact you about your eBay
account and our Services, to provide customer service, to provide you with
personalised advertising and marketing communications, and to detect, prevent,
mitigate and investigate fraudulent or illegal activity. We also share your
information with third parties, including service providers acting on our
behalf, for these purposes. In addition, we may share your personal data among
eBay group companies in order to fulfill our contract with you under the User
Agreement and, if applicable, the Payments Terms of Use.


LEARN MORE

Below you will find a summary of the purposes for which we process your personal
data, including the categories of recipients to whom we transmit personal data
for the purposes stated, sorted by our legal basis for this processing or
sharing:


5.1 WE PROCESS YOUR PERSONAL DATA IN ORDER TO FULFIL OUR CONTRACT WITH YOU AND
TO PROVIDE YOU WITH OUR SERVICES. THIS INCLUDES THE FOLLOWING PURPOSES:

 * Processing of data relating to you or your company for the purpose of
   entering into a contract with you and executing it.
 * Provision of our Services, including but not limited to enabling and
   performing transactions with other users (including the transmission of your
   personal data to other users where necessary to perform the transaction,
   including in cases of terminated, failed or subsequently voided transactions,
   e.g. by sharing your return address so a buyer may return an item),
   displaying your transaction and feedback history to you, providing and
   enhancing features such as payment processing, ratings and eBay account
   management, providing other services you may use (as described in connection
   with such services), and ensuring the functionality of our Services. In
   connection with the provision of our Services, we will send you notifications
   relating to the execution of transactions and the use of our Services in
   accordance with the communication preferences in your eBay account.
 * Enabling the delivery of purchased items by logistics/delivery service
   providers including notifications in connection with the delivery (such as
   tracking information), the latter to the extent permitted by applicable law
   without your consent.
 * Provision of our payment services in accordance with the Payments Terms of
   Use.
 * Providing general customer support including the solution of problems with
   your eBay account, arbitration of disputes, providing other services within
   the scope of customer service as well as enforcement of fee claims. For these
   purposes, we may contact you via notification in My eBay, email, telephone,
   SMS, push notification on your mobile device or by post. If we contact you by
   telephone, in order to ensure efficiency, we may use automatically dialled
   calls with tape announcements or automated text messages in accordance with
   our User Agreement and Payments Terms of Use, to the extent permitted by
   applicable law.
 * Processing of general location data (such as IP address or postcode) in order
   to provide you with location-based services (such as radius search and other
   content that is personalised on the basis of your general location data).
 * Enforcement of our User Agreement, the Payments Terms of Use, this User
   Privacy Notice and other rules and policies.
 * Publication and promotion of your listings and related content on the
   websites or in the applications, services and tools of other eBay Inc.
   corporate family members or cooperating third-party operators of websites,
   applications, services and tools. When we share the content of your listings
   and any related personal data with third parties, we do so only on the basis
   of an agreement that limits the use of such personal data by the third party
   to the purposes necessary to fulfil its contractual obligations to us.
   Third-party providers are contractually obliged to take appropriate security
   measures with regard to this data. Third-party providers are strictly
   forbidden to pass on personal data contained in your listings to other third
   parties. In case of data transmissions to eBay Inc. corporate family members,
   such restrictions result from our Binding Corporate Rules (see section 6.1
   Data transfers to eBay Inc. corporate family members under section 6.
   International data transfers below).

Where necessary, we transmit your personal data to processors and the following
recipients for one or several of the purposes described above:

 * Other eBay users
 * eBay Inc. corporate family members - opens in new window or tab
 * External service providers, authentication partners, physical storage service
   partners, and delivery companies (such as DHL, UPS, etc.)
 * Government agencies or public authorities (including customs and tax
   authorities)
 * Payment service providers
 * External operators of websites, applications, services and tools


5.2 WE PROCESS YOUR PERSONAL DATA IN ORDER TO COMPLY WITH LEGAL OBLIGATIONS TO
WHICH WE ARE SUBJECT. THIS INCLUDES THE FOLLOWING PURPOSES:

 * Participation in investigations and proceedings (including judicial
   proceedings) conducted by public authorities or government agencies, in
   particular, for the purpose of detecting, investigating and prosecuting
   illegal acts.
 * Prevention, detection and mitigation of illegal activities (e.g. fraud, money
   laundering and terrorist financing).
 * Complying with information requests from third parties based on any statutory
   information rights they have against us (e.g. in the event of an intellectual
   property infringement, product piracy, or other unlawful activity).
 * Ensuring the information security of our Services.
 * Retention and storage of your personal data to comply with specific legal
   retention requirements (for more information on eBay's storage of your data,
   see section 7. Storage duration and erasure).

Where necessary, we transmit your personal data to processors and the following
recipients for one or several of the purposes described above:

 * Law enforcement agencies, courts, government agencies or public authorities
   (including tax and financial authorities), intergovernmental or supranational
   bodies (in connection with our payment services provided in the EU for
   sellers in particular with regard to compliance with Luxembourg laws
   concerning FATCA dated 7 July 2015 and concerning the OECD Common Reporting
   Standard dated 18 December 2015)
 * Third parties based on statutory information claims against us
 * Third-party service providers
 * Third parties who are involved in judicial proceedings, in particular, if
   they submit a legal order, court order or equivalent legal order to us.
 * Credit agencies, bureaus, or associations, if required by applicable law
   (e.g. information on payment delays, payment defaults or other irregularities
   that may be relevant to your credit report).
 * eBay Inc. corporate family members - opens in new window or tab


5.3 WE PROCESS YOUR PERSONAL DATA IN ORDER TO PROTECT YOUR VITAL INTERESTS OR
THE VITAL INTERESTS OF ANOTHER NATURAL PERSON. THIS INCLUDES THE FOLLOWING
PURPOSES:

 * Prevention, detection, mitigation and investigation of unlawful activities
   that may result in impairment of your vital interests or the vital interests
   of another natural person, unless there is a statutory obligation to this
   effect.

Where necessary, we transmit your personal data to processors and the following
recipients for one or several of the purposes described above:

 * Law enforcement agencies, courts, government agencies or public authorities,
   intergovernmental or supranational bodies
 * Third parties who are involved in judicial proceedings
 * eBay Inc. corporate family members - opens in new window or tab
 * External service providers


5.4 WE PROCESS YOUR PERSONAL DATA WHERE NECESSARY FOR THE PURPOSES OF THE
LEGITIMATE INTERESTS PURSUED BY US OR BY A THIRD PARTY, EXCEPT WHERE SUCH
INTERESTS ARE OVERRIDDEN BY YOUR INTERESTS OR FUNDAMENTAL RIGHTS AND FREEDOMS.
IN ORDER TO RECONCILE OUR LEGITIMATE INTERESTS WITH YOUR RIGHTS, WE HAVE
INTRODUCED APPROPRIATE CONTROL MECHANISMS. ON THIS BASIS, WE PROCESS YOUR DATA
FOR THE FOLLOWING PURPOSES:

 * Participation in investigations and proceedings (including judicial
   proceedings) conducted by courts, law enforcement agencies, government
   agencies or public authorities, intergovernmental or supranational bodies, in
   particular for the purpose of detecting, investigating and prosecuting
   illegal acts, unless there is a statutory obligation to this effect, and we
   may legitimately assume that the disclosure of the data is necessary to avert
   imminent disadvantages or to report a suspicion of an illegal act. In such
   cases, we will only disclose what we believe is necessary, such as your name,
   city, postcode, telephone number, email address, (previous) usernames, IP
   address, fraud complaints, bidding and listing history.
 * Protection of the legitimate interests of third parties in connection with
   civil law disputes, including the investigation of such disputes, unless
   there is a statutory obligation to this effect, if we may legitimately assume
   that it is necessary to disclose the data to such third parties in order to
   avert imminent disadvantages.
 * Prevention, detection, mitigation and investigation of fraud, security
   breaches and other prohibited or unlawful activities, including the
   assessment of corresponding risks (e.g. through the use of captchas, a port
   enumeration technology to identify user sessions using remote desktop tools
   or the telephone number stored in your eBay account for risk assessments and
   two-factor authentication), unless there is a statutory obligation to this
   effect.
 * Monitoring and improvement of the information security of our Services,
   unless there is a statutory obligation to this effect.
 * Performance of identity checks, creditworthiness and other financial standing
   checks, evaluation of applications and comparison of information for accuracy
   and verification purposes.
 * Automatic filtering and, where necessary, manual review of messages sent
   through our messaging tools (including chat messages and emails sent to eBay
   alias email addresses) to prevent fraudulent or suspicious activity or
   violations of our User Agreement or other rules and policies, including
   enforcing the prohibition of purchases and sales outside of eBay, as further
   explained below under Filtering of messages sent via our messaging tools (see
   section 11. Other important information regarding data protection).
 * Provision of functions for users that make the processing of transactions
   easier or more convenient (e.g. administration of several delivery
   addresses).
 * Analysis and improvement of the Services from eBay Inc. corporate family
   members, e.g. by reviewing site usage data or information from users about
   blocked or crashed pages in order to identify and solve problems and to
   provide you with an improved user experience, including as part of product
   development.
 * Analysis of telephone conversations with our customer service that we
   recorded with your consent.
 * Advertisements by post (according to your communication preferences in your
   eBay account).
 * To the extent permitted by applicable law without your consent,
   communications with you via electronic mail (e.g. email or text message) or
   telephone to offer you vouchers, discounts and special offers, to conduct
   opinion polls and surveys, and to inform you about our Services (according to
   your communication preferences in your eBay account). If you do not wish to
   receive email marketing communications from us, you can also unsubscribe by
   clicking on the link in the email you received. For technical reasons, the
   implementation may take a few days.
 * Notifications regarding promotions and information about our Services after
   logging into your account or in My Messages in My eBay according to your
   communication preferences in your eBay account.
 * For users outside the European Economic Area (EEA), Switzerland and the
   United Kingdom: Personalisation, measurement and improvement of
   advertisements in our online offerings, the online offerings of eBay Inc.
   corporate family members or third parties.
 * Customisation of page content to display the items and services you may like
   based on the actions you take.
 * Evaluation of the quality and success of our email marketing campaigns (e.g.
   through analysis of opening and click rates).
 * Assessment of the service status (e.g. on the basis of tracking information
   if sellers use postage labels from delivery providers via eBay or provide
   tracking numbers).
 * Offering of partner and bonus programmes and other co-branded marketing
   efforts, e.g. seller financing offers or co-branded credit cards in
   collaboration with a third party lender or credit card issuer.
 * Provision of shared content and services (such as registration for services,
   transaction processing and customer service) with eBay Inc. corporate family
   members or cooperating payment service providers.
 * Initiation, preparation and execution of a company acquisition, e.g. in the
   event of a merger with another company or takeover by another company. If
   such an event occurs, we will require the merged entity to comply with this
   User Privacy Notice with respect to your personal data. Should your personal
   data be processed for any purpose not specified in this User Privacy Notice,
   you will be informed in advance of the processing of your data for this new
   purpose.
 * Assertion of or defence against legal claims, including those asserted by one
   eBay user against another eBay user.

Where necessary, we transmit your personal data to processors and the following
recipients for one or several of the purposes described above:

 * eBay Inc. corporate family members - opens in new window or tab
 * External service providers
 * Other eBay users
 * Law enforcement agencies, courts, government agencies or public authorities,
   intergovernmental or supranational bodies
 * Third parties who are involved in judicial proceedings
 * Payment service providers
 * Credit agencies or bureaus, data verification services, risk assessment
   vendors and collections agencies (e.g. information about payment delays,
   payment defaults, or other irregularities that may be relevant to your credit
   report, or that we use to confirm your identity, model risk, establish credit
   limits, or collect unpaid debts)
 * Other companies in the context of a company acquisition
 * Participants in the eBay VeRO programme, PROACT programme, and other third
   parties in the event of an investigation for fraud, intellectual property
   infringement, retail crime, stolen goods, product piracy or other unlawful
   activity, if we, in our sole discretion, deem the investigation of such
   incident necessary or useful. In such cases, we will disclose personal data
   including the seller's name, address, city, postcode, country, telephone
   number, email address and company name to the third party and bind the third
   party by a worldwide non-disclosure agreement to treat the data as
   confidential

Information about your right to object to processing based on our legitimate
interests can be found below under section 8. Rights as a data subject and, with
regard to the use of cookies and similar technologies, below under section 9.
Cookies & similar technologies.


5.5 WITH YOUR CONSENT, WE PROCESS YOUR PERSONAL DATA FOR THE FOLLOWING PURPOSES:

 * For users within the European Economic Area (EEA), Switzerland and the United
   Kingdom: Personalisation, measurement and improvement of advertisements in
   our online offerings, the online offerings of eBay Inc. corporate family
   members or third parties
 * Marketing communications by telephone or electronic mail (such as email or
   SMS), including communications by other eBay Inc. corporate family members or
   by third parties, unless these communications are permitted without your
   consent under applicable law. We may engage third parties to send marketing
   communications on our behalf
 * Processing of your precise location data to provide location-based
   services. Please note that most mobile devices allow you to manage or disable
   the use of precise location services for all applications in the settings
   menu
 * For users within the European Economic Area (EEA): Storing your financial
   information (e.g. credit card and account numbers) for future transactions
 * Provision of a single sign-on service allowing you to register or log-in to
   third party services using your eBay log-in credentials
 * Processing of your personal data on the basis of your consent, which you have
   given so that we or third parties can enable you to use certain services or
   make them available to you

You can find information about your right to withdraw your consent below under
section 8. Rights as a data subject and information with regard to the use of
cookies and similar technologies below under section 9. Cookies & similar
technologies.

Where necessary, we transmit your personal data to processors and the following
recipients for one or several of the purposes described above:

 * eBay Inc. corporate family members - opens in new window or tab
 * External service providers
 * Third parties using our single sign-on service (as authorised by you in each
   single case)
 * Other third parties with whom we partner to offer you specific services (as
   described at the collection of the respective user consent)
 * Third-party financial institutions with whom we partner to offer financial
   products to you, for them to provide joint content and services (such as,
   registration, transactions and customer support). These third-party financial
   institution partners will use your personal data to send you marketing
   communications only if you have requested their services


5.6 DATA SHARING BETWEEN EBAY INC. CORPORATE FAMILY MEMBERS

As set out above under "Personal data from other sources", we also receive
access to personal data about you from other eBay Inc. corporate family members
- opens in new window or tab. This enables us, in particular, to provide you,
with your consent as legally required, with information about products and
services, which we believe might interest you, and improve our products,
services, content, and advertising by analysing your use of the services of
other eBay Inc. corporate family members, in particular through the matching of
certain data (e.g. cookie IDs). Furthermore, this allows us to better prevent,
detect, mitigate and investigate fraud, security breaches and other prohibited
or unlawful activities, including the assessment of corresponding risks. We will
also grant access to personal data about you to other eBay Inc. corporate family
members for the aforementioned purposes. To the extent that other eBay Inc.
corporate family members have access to your personal data, they will follow
practices that are at least as restrictive as the practices described in this
User Privacy Notice.


5.7 ADDITIONAL INFORMATION REGARDING OUR PAYMENT SERVICES FOR SELLERS

With regard to our payment services for sellers in the EU, we additionally point
out that eBay S.à r.l. is subject to professional secrecy, which requires
special transparency with regard to the processing and, in particular, the
transmission of your personal data. We therefore expressly draw your attention
to the fact that eBay S.à r.l. may pass on your personal data to trustworthy
third parties and business partners where necessary to provide our payment
services for sellers, as described above in this Section 5 of the User Privacy
Notice. This includes in particular the following third parties and business
partners:

 * Other payment service providers, including financial institutions
 * Companies offering financial products, analyses and scoring (e.g. credit
   agencies or bureaus)
 * Authorities, agencies and other governmental bodies (e.g. to combat fraud)
 * Auditors and other professional advisors

You can request a complete list of all third party providers and business
partners for our payment services for sellers in the EU by contacting us.


5.8 AUTOMATED DECISION-MAKING

We use technologies that are considered automated decision-making or profiling.
We will not make any automated decisions about you that would significantly
affect you unless such a decision is necessary for entering into, or the
performance of, a contract with you, we have obtained your consent, or we are
required by applicable law to use such technology. You will find information on
your right to object to this processing of your data below under section 8.
Rights as a data subject.

 


6.  INTERNATIONAL DATA TRANSFERS

 

Some recipients of your personal data are located outside your country or have
offices in countries where data protection laws may provide a different level of
protection than the laws in your country. When transferring personal data to
such recipients, we provide appropriate safeguards.


LEARN MORE


6.1 DATA TRANSFERS TO EBAY INC. CORPORATE FAMILY MEMBERS

The transmission of personal data between different eBay Inc. corporate family
members (e.g. to enable cross border transactions and for other legally
permitted purposes) is based on our worldwide data protection principles, which
are binding internal data protection regulations (Binding Corporate Rules,
BCRs), or on the basis of other appropriate safeguards (e.g. standard data
protection clauses issued or approved by the European Commission (2021/914/EU,
2010/87/EU, 2001/497/EC or 2004/915/EC)). Through our Binding Corporate Rules,
the eBay Inc. corporate family members undertake to protect your personal data
and to comply with data protection obligations. Further information on our
binding company-wide guidelines and our worldwide data protection principles can
be found in the eBay Privacy Centre - opens in new window or tab.


6.2 OTHER DATA TRANSFERS (FROM THE EUROPEAN ECONOMIC AREA TO THIRD COUNTRIES)

We may transfer your personal data to recipients (see section 5. Purposes and
legal basis for data processing and categories of recipients) who may be located
anywhere in the world. We will only transfer your personal data from the
European Economic Area (EEA), United Kingdom or Switzerland to third countries,
i.e. countries outside the EEA, on the basis of appropriate safeguards or if
otherwise authorised by applicable law. Third countries providing an adequate
level of data protection according to the European Commission currently include
Andorra, Argentina, Canada (for companies covered by the Personal Information
Protection and Electronic Documents Act), Switzerland (for transfers out of the
EEA), the Faroe Islands, Guernsey, the State of Israel, the Isle of Man, Japan,
Jersey, New Zealand, the United Kingdom and Uruguay. In other cases, eBay
provides the necessary safeguards, e.g. through the conclusion of data
protection contracts adopted by the European Commission (e.g. standard data
protection clauses (2021/914/EU, 2010/87/EU, 2001/497/EC or 2004/915/EC)) with
the recipients, or through other measures provided for by law. A copy of the
documentation of the measures taken by us is available on request. We regularly
reevaluate the measures taken to assess requirements deriving from new
regulatory guidance and case law, e.g. from the Court of Justice of the European
Union (CJEU) decision in the matter C-311/18.

 


7.  STORAGE DURATION AND ERASURE

 

Your personal data will be stored by us and our service providers in accordance
with applicable data protection laws to the extent necessary for the processing
purposes set out in this User Privacy Notice (see section 5. Purposes and legal
basis for data processing and categories of recipients for more information on
the processing purposes). Subsequently, we will delete your personal data in
accordance with our data retention and deletion policy or take steps to properly
render the data anonymous, unless we are legally obliged or permitted to keep
your personal data longer (e.g. for legal compliance, tax, accounting or
auditing purposes, or to detect and prevent fraudulent or illegal activity on
eBay). In Europe, the retention periods are generally between 6 and 10 years
(e.g. for contracts, notifications and business letters). As far as legally
permissible or required, we restrict the processing of your data instead of
deleting it (e.g. by restricting access to it). This applies in particular to
cases where we may still need the data for the execution of the contract or for
the assertion of or defence against legal claims, or where such retention is
otherwise required or permitted by law. In these cases, the duration of the
restriction of processing depends on the respective statutory limitation or
retention periods. The data will be deleted after the relevant limitation or
retention periods have expired.


LEARN MORE

The specific retention periods for personal data are documented in our regional
data retention guidelines. How long we retain personal data may vary depending
on the Services we provide and our legal obligations under applicable national
law. The following factors typically affect the retention period:

 * Necessity for the provision of our Services
   This includes such things as executing the User Agreement with you,
   maintaining and improving the performance of our products, keeping our
   systems secure, and maintaining appropriate business and financial records.
   Most of our retention periods are determined on the basis of this general
   rule.
 * Consent-based processing of personal data
   If we process personal data on the basis of consent (including consent to the
   extended storage), we store the data for as long as necessary in order to
   process it according to your consent.
 * Statutory, contractual or other similar obligations
   Corresponding storage obligations may arise, for example, from laws or
   official orders. It may also be necessary to store personal data with regard
   to pending or future legal disputes. Personal data contained in contracts,
   notifications and business letters may be subject to statutory storage
   obligations depending on national law.

 


8.  RIGHTS AS A DATA SUBJECT

 

Subject to possible restrictions under national law, as a data subject, you have
the right to access, rectification, erasure, restriction of processing and data
portability with regard to your personal data. In addition, you can withdraw
your consent and object to our processing of your personal data on the basis of
our legitimate interests. You can also lodge a complaint with a supervisory
authority.


LEARN MORE

Your rights in detail:

 * You can withdraw your consent to the processing of your personal data by us
   at any time. As a result, we may no longer process your personal data based
   on this consent in the future. The withdrawal of consent has no effect on the
   lawfulness of processing based on consent before its withdrawal.
 * You have the right to obtain access to your personal data that is being
   processed by us. In particular, you may request information on the purposes
   of the processing, the categories of personal data concerned, the categories
   of recipients to whom the personal data have been or will be disclosed, where
   possible the envisaged period for which the personal data will be stored or
   the criteria used to determine that period, the existence of the right to
   request rectification or erasure of personal data or restriction of
   processing of personal data or to object to such processing, the right to
   lodge a complaint with a supervisory authority, any available information as
   to the personal data’s source (where they are not collected from you), the
   existence of automated decision-making, including profiling and, where
   appropriate, meaningful information on its details. Your right to access
   shall not adversely affect the rights and freedoms of others. Your right to
   access may be limited by national law. 
 * You have the right to obtain from us without undue delay the rectification of
   inaccurate personal data concerning you. Taking into account the purposes of
   the processing, you have the right to have incomplete personal data
   completed, including by means of providing a supplementary statement.
 * You have the right to obtain from us the erasure of personal data concerning
   you under certain conditions (e.g. when the personal data are no longer
   necessary in relation to the purposes for which they were processed or when
   they are no longer required for overriding legitimate grounds, such as the
   detection/prevention of fraud), unless processing is necessary for exercising
   the right of freedom of expression and information, for compliance with a
   legal obligation, for reasons of public interest or for the establishment,
   exercise or defence of legal claims. The right to erasure may be limited by
   national law.
 * You have the right to obtain from us restriction of processing your personal
   data to the extent that
   * the accuracy of the data is disputed by you,
   * the processing is unlawful, but you oppose the erasure of the personal
     data,
   * we no longer need the data, but you need it to assert, exercise or defend
     legal claims or
   * you have objected to the processing.
 * You have the right to receive the personal data concerning you, which you
   have provided to us, in a structured, commonly used and machine-readable
   format and have the right to transmit those data to another controller
   ('right to data portability').
 * You have the right to lodge a complaint with a supervisory authority. As a
   rule, you can contact the supervisory authority of your usual place of
   residence, your place of work or the registered office of the controller.

If your personal data is processed on the basis of our legitimate interests, you
have the right to object to the processing of your personal data on grounds
relating to your particular situation. This also applies to profiling. If your
personal data is processed by us for direct marketing purposes, you have the
right to object at any time to the processing of your personal data for such
marketing, which includes profiling to the extent that it is related to such
direct marketing.


EXERCISING YOUR RIGHTS AND MANAGING YOUR SETTINGS

You can exercise your rights as a data subject via our Privacy Contact page -
opens in new window or tab. In addition, you are of course free to contact the
eBay Privacy Team or the controller who is responsible for the processing of
your personal data at any time (for further information, see section 2.
Controller above). You can find all necessary information and contact details -
opens in new window or tab in our eBay Privacy Center - opens in new window or
tab.

The exercise of the above data subjects' rights (e.g. right to access or
erasure) is generally free of charge. Where requests are manifestly unfounded or
excessive, in particular because of their repetitive character, we may charge an
appropriate fee (at most our actual costs), in accordance with the applicable
statutory regulations, or refuse to process the application.

Managing your communication preferences

If you would like to change your preferences regarding eBay communications
(including marketing communications), you can do so at any time in My eBay under
"Communication Preferences". If you do not wish to receive email marketing
communications from us, you can also unsubscribe by clicking on the link in the
email you received. For technical reasons, the implementation may take a few
days. For information on how to manage your cookie and similar technology
preferences, see the next section 9. Cookies & similar technologies.

 


9.  COOKIES & SIMILAR TECHNOLOGIES

 

When you use our Services, we and selected third parties use cookies and similar
technologies to provide you with a better, faster and safer user experience or
to show you personalised advertising. Cookies are small text files that are
automatically created by your browser and stored on your device when you use the
Services. You can find detailed information about the use of cookies and similar
technologies and your choices in our User Cookie Notice.


LEARN MORE

The cookies and similar technologies used in connection with the Services have
different functions:

 * They may be technically necessary for the provision of our Services
 * They help us optimise our Services technically (e.g. monitoring of error
   messages and loading times)
 * They help us improve your user experience (e.g. saving font size and form
   data entered)
 * They allow us to show you more relevant advertisements

We use cookies and similar technologies that remain on your device only as long
as your browser is active (session cookies), as well as cookies and similar
technologies that remain on your device longer (persistent cookies). We take
appropriate security measures to prevent unauthorised access to our cookies and
similar technologies. 


YOUR CHOICES REGARDING COOKIES

Please see our User Cookie Notice for more information and your choices with
respect to cookies and similar technologies, or go directly to Advertising and
related preferences (users in the EEA, Switzerland and the United Kingdom) or
AdChoice - eBay Advertising Preferences (all other users) to manage your
respective preferences.

You are also free to disable the use of cookies and similar technologies if this
is supported by your device. You can manage your cookie settings in your browser
or device settings.

You can find information about third-party cookies (and similar technologies)
related to advertising and how to prevent their use on the following websites:

 * www.youronlinechoices.com - opens in new window or tab
 * www.aboutads.info/choices - opens in new window or tab (only available in
   English)
 * www.networkadvertising.org/choices - opens in new window or tab (only
   available in English)

If you decide not to allow third parties to process your personal data for
advertising purposes via cookies (and similar technologies), this does not mean
that we will not show you advertisements. It simply means that these
advertisements will not be personalised for you using cookies, web beacons, or
similar technologies.

 


10.  DATA SECURITY

 

We protect your personal data through technical and organisational security
measures to minimise risks associated with data loss, misuse, unauthorised
access and unauthorised disclosure and alteration. To this end we use firewalls
and data encryption, for example, as well as physical access restrictions for
our data centres and authorisation controls for data access. You can find
further information on our data security in our Security Centre - opens in new
window or tab.

 


11.  OTHER IMPORTANT INFORMATION REGARDING DATA PROTECTION

This section contains important additional information about the protection of
personal data in connection with the use of our Services, including whether you
are required to provide personal data.


LEARN MORE


WHAT HAPPENS WHEN YOU SHARE YOUR PERSONAL DATA ON OUR SITES OR APPLICATIONS?

Other users have access to the information you share on eBay or disclose to
other users. For example, other users can see your bids, purchases, items for
sale, saved interests, sellers and searches, shopfronts, Feedback, ratings,
product reviews and associated comments. Other users can also see any
information you choose to share in your profile.

When you use our Services, your public username may be displayed and available
to the public and associated with all of your public eBay activity. Notices sent
to other users about suspicious activity and notice violations on our sites may
refer to your public username and specific items. Accordingly, if you use a
username that allows others to identify you, these others may be able to
identify your eBay activities.

To help protect your personal data, we allow only limited access to other users'
contact, postage and financial information as necessary to facilitate your
transactions and collect payments. However, when users are involved in a
transaction, they have access to each other's name, username, (alias) email
address and other contact and postage information. For example, we may allow
users to exchange telephone numbers in order to contact each other prior to
completing a transaction (e.g. a seller may opt to share their telephone number
with a buyer so that the buyer may call with questions about a listed item). In
this case, sellers are prohibited from using a buyer's telephone number for
other purposes (e.g. completing a transaction off eBay or adding the buyer to a
marketing list).


YOUR RESPONSIBILITIES OVER TRANSACTIONAL INFORMATION YOU RECEIVE THROUGH EBAY

When you complete a transaction with another user (or a transaction has been
cancelled, failed or subsequently invalidated), we will provide you with the
other user's personal data (such as name, username, (alias) email address,
contact information, postage and billing information, or return address).
Independent from us, you are the controller of such data and responsible for any
processing that you perform after we have shared this data with you, including
compliance with any limitations imposed by this User Privacy Notice and our User
Agreement.

Unless you act for purely personal purposes, we recommend that you explain your
data processing activities in your own privacy notice and protect the privacy of
other users. As a seller, you must in any case comply with the applicable data
protection laws and in particular protect the rights of other users as data
subjects, e.g. give them the opportunity to access the personal data collected
by you and demand that it be erased.

You may only use the personal data that you have access to for eBay
transaction-related purposes, or for other Services offered through eBay (such
as postage, fraud complaints, and member-to-member communications), and for
purposes expressly consented by the user to whom the data relates. Using
personal data of other users that you have access to for any other purpose, such
as adding them to a mailing list without their express consent, constitutes a
violation of our User Agreement.


PERSONAL DATA RELATING TO THIRD PARTIES

If you provide us with personal data relating to another person, you must obtain
the consent of this person or the disclosure of the data to us must be otherwise
legally permissible. You must inform the other person of how we process personal
data in accordance with our User Privacy Notice.


FILTERING OF MESSAGES SENT VIA OUR MESSAGING TOOLS

All messages sent via our messaging tools (including chat messages and emails
sent to eBay alias email addresses) are first received by us and then forwarded
to the recipient. All messages are automatically filtered according to certain
criteria. If necessary, conspicuous messages are checked manually by our
customer service. In the event of a violation of our User Agreement (including
any of our rules and policies), we reserve the right to block the transmission
of the message and to restrict the purchase and sales functions of your eBay
account or to block your eBay account.

This is to protect our legitimate interests such as protecting against
fraudulent or suspicious activities (e.g. spam, viruses, phishing or other
illegal activities) or enforcing our User Agreement and our other rules and
policies (e.g. illegal and other prohibited content), including but not limited
to enforcing the prohibition of purchases and sales outside of eBay.


ARE YOU OBLIGED TO PROVIDE YOUR PERSONAL DATA TO US?

Some of the personal data that you provide to us (e.g. data by which we can
identify you) are required to enter into the User Agreement and the Payments
Terms of Use. For example, under the Payments Terms of Use you must provide us
with certain identification information including legal name, date of birth, and
tax identification number or social security number so that we may fulfill our
legal "Know Your Customer" (KYC) obligations. As described elsewhere in our User
Privacy Notice and in the Payments Terms of Use, we may share this data with
other eBay group companies in order to facilitate transactions and with service
providers, including payment processors, credit agencies and bureaus. Although
the provision of any other personal data (e.g. address and shipping data) is
voluntary, it may be necessary for the use of our Services, such as bidding,
purchase and sales data to complete a transaction.


CHILDREN'S PRIVACY

Our services are not intended for use by children. We do not knowingly collect
personal data from users who are considered children under applicable national
laws. Under our User Agreement, children are not permitted to use our Services.


STAYING SIGNED IN

When you sign in to your account on our Services, we give you the option to stay
signed in to your account for a certain amount of time. If you are using a
public or shared computer, we encourage you to decline. You or any other user of
the computer/browser you signed in on will be able to view and access most parts
of your account and take certain specific actions during this signed in period
without any further authorisation. The specific actions and account activities
that you or any other user of this computer/browser may take include:

 * Bid, buy or make an offer on an item
 * Check out or add items to your cart
 * Purchase an item with PayPal using Faster Checkout (if enabled in your
   account)
 * View the activity header
 * View the My eBay page
 * View or edit the Watch List or order details
 * View the profile page
 * Send member-to-member messages
 * Conduct after-sale activities, such as leaving Feedback, cancelling orders,
   requesting returns or submitting claims

If you attempt to change your password or username, update any other account
information or attempt other account activity beyond those listed above, you may
be required to enter your password.

You can typically end your signed-in session by either signing out and/or
clearing your cookies. If you have certain browser privacy settings enabled,
simply closing your browser may also end your signed-in session. If you are
using a public or shared computer, you should sign out and/or clear your cookies
when you are done using our Services to protect your account and your personal
data.

 


12. REGIONAL AND STATE PRIVACY DISCLOSURES

For additional regional disclosures for residents of certain U.S. states,
including California, please review our State Privacy Disclosures - opens in new
window or tab page. For additional disclosures for specific regions or
countries, including Brazil and mainland of People's Republic of China, please
review our Regional Privacy Disclosures - opens in new window or tab page.

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