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PRIVACY POLICY
Date of Last Revision: November 15, 2023
Thank you for your interest in Dataiku! We are committed to protecting the
privacy of the individuals who visit our websites, (“Visitors”) www.dataiku.com
or www.banana-data.com, including all subdomains (“Websites”) and users of any
version of our software (“Service”) who are registered, subscribed, or using our
Service under an agreement with us, and/or using the AI Services offered within
our Service (“Users”) (collectively “you”). This Privacy Policy applies to you
and to the Dataiku family of companies, including but not limited to Dataiku
Inc, 902 Broadway, New York, NY 10010; Dataiku SAS, 203 rue de Bercy, 75012
Paris, France; and Dataiku Ltd, 6 Devonshire Square, London, EC2M 4YE, United
Kingdom (collectively “Dataiku,” “us”, or “we”). You can contact us
at privacy@dataiku.com.
Plain English: Thanks for stopping by! This Privacy Policy covers use of our
websites and our Service.
This Privacy Policy sets forth Dataiku’s policy with respect to information,
including personally identifiable information (“Personal Data”) and other
information collected from Visitors and Users. This Privacy Policy is also
relevant to any Personal Data or other information collected from contacts via
tools, events, or hosted content on other platforms. To make this document easy
to read and understand, we have separated the text into two parts: a plain
English section for easy readability, and a legal section.
Plain English: Read this section to easily understand our position with regard
to your privacy.
This policy describes the information we receive and process and how it is used.
Please review this Privacy Policy carefully. Any use of information or Personal
Data received from you shall always be limited to the following purposes: (i)
helping us improve our websites; (ii) helping us improve our Service; (iii)
helping us engage with you about our Service; (iv) helping us provide our
Service to you and others; and (v) helping us provide support for the Service to
you and others. We will not sell any of your information or Personal Data.
Plain English: We use your information to help us improve and make our customers
happy! We will not sell any of your information.
By visiting any of our Websites or using our Service, you accept and consent to
this Privacy Policy.
Plain English: If you continue, you accept and agree to the contents of this
Privacy Policy.
A. Information We Receive From You
When you register as a User, certain information such as name, company name,
contact telephone number, and email address may be collected. When a Visitor
contacts us and/or requests information about our Service, we will collect each
Visitor’s email address and some other contact information in order to fulfill
the Visitor’s request. We may also ask Visitors for their name, company name,
telephone number, and email address. We may also ask questions about your
company, job, and professional background. As you browse our Websites, your
browser may send log data which may include your IP address, browser type,
browser version, pages visited, time and date of visit, time spent on those
pages, and referring pages, among other information.
Plain English: We may collect your name, company name, contact telephone number,
and email address. We may also ask for some other information related to your
company and job. Sometimes your browser may send us some other information that
tells us how you are using our Websites.
If you are a User, we may collect Personal Data from you in order to properly
register you or issue you a license to use our Service or to service a support
request from you relating to our Service. This may include name, company name,
email address, job title, department, IP address, and usage information relating
to our Service.
We may also send Service related notifications, announcements or communications
related to our company to your email address if you are a User.
Plain English: We collect information from you in order to make sure that you
are able to access our Service and we may also send you service-related emails.
If you wish to subscribe to a newsletter via our Websites or access other
content from our Websites, we will collect Personal Data, such as your name and
email address, in order to send you the newsletter. You may choose to stop
receiving our newsletter or marketing emails by following unsubscribe
instructions included in each of these emails, or you can contact us
at privacy@dataiku.com. For marketing purposes, you consent to Dataiku sharing
with sponsoring partners your contact information and sponsor interaction
activity when you attend a Dataiku conference.
Plain English: Thank you for your interest in our newsletters or other content.
If you changed your mind about your newsletter or do not want to get emails from
our marketing team, you can easily unsubscribe by following instructions
included in the email or by contacting us at privacy@dataiku.com. At a Dataiku
marketing event, your contact information and sponsor interaction activity may
be shared with Dataiku’s sponsors.
We may also collect Personal Data from you if you contact us through third
parties, including but not limited to: (i) Intercom for chatting with us through
our Websites; (ii) Meetup for joining any of our groups; (iii) Eventbrite for
registering or attending any of our events; (iv) Typeform or GoDaddy for
responding to our surveys; (v) Delighted for providing us user feedback; (vi)
Teachable for registering to view any of our content there; (vii) Workable for
applying for a job at Dataiku; (viii) Freshdesk for submitting support tickets.
Any third party that collects your information will have their own privacy
policies governing how they use and protect your information. We encourage you
to read those privacy policies.
Plain English: We may collect information from you if you use a third party to
contact or correspond with us. These third parties have their own privacy
policies and we encourage you to become familiar with them.
We may collect Personal Data, including name, email address, and company name
from people who attend our events or third party events which we attend. This
information is generally collected using a lead scanner or other means with each
individual’s consent.
Plain English: We love meeting people at events we host or events we attend.
Sometimes we may collect information so we can follow up.
From time to time, we may also collect Personal Data from third parties who host
our content on other platforms. These third parties may collect Personal Data
from people who view our content and are interested in Dataiku and provide some
of the Personal Data to us in the course of qualifying leads. Personal Data
collected by these third parties are subject to the privacy policies of the
respective third parties. Any personal Data that is sent to us as qualified
leads will be processed according to this Privacy Policy.
Plain English: We may collect Personal Data from third parties who host our
content and pass on information of people who may be interested in Dataiku.
If you send Personal Data to us, we will only process it for the specific
purposes outlined in this Privacy Policy or as otherwise directed by you. Any
incidental transmission of Personal Data to us is at your own risk.
Plain English: Please do not send Personal Data to us if you do not think it is
necessary to meet a specific purpose relating to your interest or use of
Dataiku.
To the extent you provide credit card information through our Service or
Websites, that information is collected and processed by our third party payment
processor pursuant to their own privacy policy and practices.
Plain English: If you make a payment to us through our Service or Websites, it
is processed by a third party, not us, so we do not receive your information in
that case.
To improve efficiency, and your user experience, we offer AI-enabled
capabilities (“AI Services”) as part of the Service. Depending on how you enable
and configure these AI Services, content (which may include personal data) you
input will be processed by us and the applicable Third Party AI Provider (as
defined in the AI Services Terms of Use) for the following purposes (i)
providing the AI Service as part of the Service, (ii) analyzing usage of the AI
Service, and (iii) addressing errors. Such processing shall be in accordance
with your instructions and applicable laws. Unless you have given us your
consent to do so, we will not use your data to train our models. As your data
will also be processed by the applicable Third Party AI Provider (as defined in
the AI Services Terms of Use), we encourage you to read their applicable privacy
notice governing how they process your personal data.
Plain English: If you enable the use of an AI Service as part of the Services,
we may receive personal data from you. We will use your personal data to provide
the AI Service and may share it with the applicable Third Party AI Provider.
B. Sensitive Data
We will not intentionally collect or maintain, do not want you to provide, and
will never ask you for, any information regarding medical or health condition,
race or ethnic origin, political opinions, religious or philosophical beliefs or
any other sensitive information.
Plain English: We don’t ask you for, and do not want you to provide to us any
information regarding your medical or health condition, race or ethnic origin,
political opinions, religious or philosophical beliefs or other sensitive
information.
C. How We Use Information We Receive
We use information and Personal Data collected to help us provide and support
our Websites and Service. The information is used to verify accounts and
activity, and to promote security on our Service and Websites, including
investigating suspicious activity or violations of any of our terms or policies
or agreements which you may have entered into with us. We use any information
and Personal Data collected to:
* Provide you with information about our Service;
* Provide licenses or register you to use our Service;
* Provide you with customer support for our Service;
* Provide AI Services;
* Send you questionnaires and surveys that allow us to improve our Service;
* Allow you to apply for positions at Dataiku;
* Customize our communications (emails, newsletters, etc.) and our Websites
according to your preferences (allowing you to request specific information
about our products and services, for example);
* Provide you with marketing related materials;
* Send you communications to promote or advertise our products and services;
* Provide the opportunity for you to download our product documentation or any
other communications available on our Websites from Dataiku and/or
third-party partners (for example: white papers, etc.);
* Allow you to make a request for a demo of our Service;
* Enable you to register for events organized by us and/or in collaboration
with others;
* Allow us to carry out obligations relating to any agreements entered into
with Users and/or their companies;
* Allow us to collect usage statistics for internal analytics relating to our
Service in order to improve the Service and provide better support;
* Notify you of changes to our Service and Websites; and
* If applicable, allow you to transfer information to a third party.
We justify our processing of Personal Data on the following legal basis:
* performing our obligations under a contract with you;
* performing a legal obligation to which we are subject, which may include
certain legal or regulatory requirements;
* pursuing our legitimate interests and those of third parties. A legitimate
interest will apply only where we consider that it is not outweighed by an
individual’s interests or rights which require protection of their Personal
Data. Our legitimate interests are the following: improvement and management
of the Websites and the Services.
Plain English: We use the information collected in order to correspond with you
about our Service, and to improve our Service and Websites.
We may also analyze information collected from you to create a profile of your
interests and preferences so we can tailor how we contact you or send you
information about our Service that is more relevant to you. If additional
information about you is available from external sources, we may use it to
assist with this. Your information may also be used to help us identify general
trends.
In certain circumstances, where you do not provide Personal Data which is
required (for example, for us to register you to use our Service), we will not
be able to provide the Service under our contract with you or may not be able to
comply with a legal obligation on us. We will make it clear if and when this
situation arises and what the consequences of not providing the personal data
will be.
Plain English: We may analyze your information in order to provide you with more
relevant information.
D. How And Why We Share Information
We may work with third party companies who are partner organizations working on
our behalf, or processors, who help us complete tasks (such as qualifying leads)
and provide services to you. However, when we share any information with these
partner organizations, we only disclose information and Personal Data to the
minimum extent necessary to support our business and provide our Service,
including providing technical infrastructure services, analyzing how our Service
is used, providing customer service, or conducting research and surveys. These
processors adhere to strict data processing obligations consistent with our
Service, this Privacy Policy, any applicable legislation, and the respective
agreement(s) we enter into with them.
Plain English: We work with other companies to make your experience as
satisfying as possible and to improve our Service. We work with these companies
because we trust them, and they will respect your information the same way we
do.
We will not make your information, including Personal Data, available to any
other parties except as provided in this Privacy Policy or otherwise only with
your explicit consent. We will not sell, rent, exchange or share your
information, including Personal Data with any third-parties, without your prior
permission, for any other purpose than the ones you requested or signed-up for.
Plain English: Apart from companies we trust, we will not make your information
available to any other companies or people.
If we are ever involved in a merger, acquisition, or sale of all or a portion of
its assets, your information, including Personal Data may be transferred to the
acquiring entity. You will be notified of any impact with respect to any
processing or of your information, including Personal Data, as well as any
choices you may have regarding such changes.
Plain English: You will be informed of changes regarding your information.
We may also share your information within the family of companies that make up
Dataiku, but only to the extent required to provide our Service or to respond to
Visitor requests and needs. All entities making up Dataiku will process any
information and Personal Data received under all applicable law.
Plain English: We share your data within our family of companies.
If you are Dataiku Academy or Dataiku Community user and you subscribed to
those services with your professional email address, we may share your
information, including your personal data, with your employer, provided your
employer is Dataiku customer or partner. We will share your information solely
in order to track your achievements and progress within Community and Academy
platforms.
Plain English: In some limited cases, for Academy and Community users, we may
share your data with your employer.
E. Retention
We will retain information, including Personal Data of Users and Visitors for as
long as needed to provide our Service or respond to requests. We only retain and
use the information and Personal Data as necessary to comply with our
agreements, legal obligations, and the resolution of any disputes.
Plain English: We will only keep your information for as long as it is needed to
fulfill the specific purpose for which it was sent.
F. Requests To Manage Or Delete Information
If you want to access, correct, delete, or transfer any information you have
provided, you may send a request to Dataiku at privacy@dataiku.com and we will
respond and address your request within 30 days. This also applies to your
right: (i) to be informed; (ii) of access; (iii) to rectification; (iv) to
erasure; (v) to restrict processing; (vi) to data portability; (vii) to object);
(vii) not to be subject to automated decision-making and (viii) to determine
guidelines as to the use of your Personal Data after your death.
You also have the right to lodge a complaint with a supervisory authority.
Plain English: If you would like to change, correct, delete, or otherwise manage
any information we might hold about you, please contact us.
G. Legal Requests Relating To Your Information
We may share your information in response to investigations, court orders, or
other regulatory, governmental, or judicial requests. We may also share your
information in order to investigate, prevent, or take action against illegal
activities, violations of Dataiku’s Terms of Use or a separate agreement you may
have entered into with us, or as otherwise required by law.
Plain English: If certain parties require your information for legal reasons, we
may share it with them in order to comply with law.
H. Logs, Cookies, Behavioral Marketing
We gather certain information in log files about your use of our Websites,
including the type of browser you use, access times, pages viewed, your IP
address and the page you visited before navigating to our Websites, and store it
in log files. We may also log or monitor information about your access to our
Service, but this does not include any Personal Data.
Plain English: We gather log files including some information about how you are
using our websites.
Cookies are small data files stored on your device that help us improve our
Websites and your experience browsing our Websites, see which areas and features
of our Websites are popular. We may also from time to time use web beacons,
which are electronic images that may be used in our emails to help deliver
cookies, count visits and understand usage and campaign effectiveness. Web
browsers are usually set to accept cookies by default. You may choose to set
your browser to remove or reject browser cookies, but this may affect your
experience visiting our Websites.
Plain English: Like most websites out there, we use cookies to help us better
serve you and improve our websites. You may turn cookies off, but it may affect
your browsing experience.
We sometimes allow third parties to provide analytics services and serve
advertisements on our behalf throughout the Internet. These entities may use
cookies, web beacons, and other technologies to collect information about your
use of our Websites and other websites and applications, including your IP
address, web browser, pages viewed, time spent on pages or in apps, links
clicked and conversion information. This information may be used by Dataiku and
its service providers to, among other things, analyze and track data, determine
the popularity of certain content, deliver advertising and content targeted to
your interests regarding our Service and other websites and better understand
your online activity. For more information about interest-based ads, or to opt
out of having your web browsing information used for behavioral advertising
purposes, please visit www.aboutads.info/choices.
We may also work with other websites or platforms to serve ads to you as part of
a customized campaign, unless you notify us that you prefer not to have
information about you used in this way either by following the unsubscribe
instructions included in these emails or by contacting us at the following
address: privacy@dataiku.com. Please note you will continue to receive generic
ads.
Plain English: Third parties may provide us with analytics services and help us
serve advertisements throughout the internet. We may use this information to
help us get a better understanding about you, and to improve our own Websites
and Services. If you’d like to opt out of having your web browsing information
used for behavioral advertising, you can opt out at any time by following the
instructions above.
I. European Economic Area
Information, including Personal Data collected within the European Economic Area
(“EEA”) may be transferred to countries outside of the EEA for the purposes
described in this Privacy Policy. We believe and follow the principles under
European Union law, and we obtain not only your consent to legitimize data
transfers from the EEA to the United States and other countries but also have in
place agreements containing Standard Contractual Clauses or other appropriate
safeguards established by the European Commission.
You can contact us with questions or concerns regarding any transfer of your
information or Personal Data to jurisdictions outside the EEA.
Plain English: If you are a European citizen living in Europe, we may transfer
your information to other jurisdictions but only for the purposes described
here. We have agreements in place to ensure your data is treated respectfully.
J. Children
Our Websites and Service are not designed for or directed at individuals under
the age of thirteen (13) or minors as defined by local laws or regulations. We
will never intentionally collect or maintain information about individuals
considered children or minors. If we are notified about any collection of
information about individuals considered children or minors, we will take all
appropriate measures to investigate and, if necessary, delete that information.
Plain English: We do not expect children to take much interest in our websites
or Service, however, if you think any child or minor related information has
been collected, let us know.
K. Payments through Stripe
In order to make payments to Dataiku, for example when purchasing for your
Dataiku Online subscription, you may be required to provide your credit card
details to Stripe. Payment processing services by Stripe are subject to the
Stripe Security Policy, found here: https://stripe.com/docs/security/stripe, and
the Stripe Privacy Policy, found here: https://stripe.com/privacy, which Stripe
may update from time to time. As a condition of Dataiku enabling payment
processing services through Stripe, you authorize Dataiku to share registration
and transaction information (exclusive of any credit or debit card numbers,
details or associated passwords) related to your use of the payment processing
services provided by Stripe.
Plain English: Certain services provided by Dataiku, for example Dataiku Online
subscription, are paid. If you purchase those paid services you may be required
to provide credit card details and other transaction information necessary to
process your payment by Stripe.
L. California Consumer Rights
California law gives California residents the right to make the following
requests with regard to certain information we collect, at no charge:
▪ the right to request a copy of personal information we collected from you or
disclosed for a business purpose in the past 12 months;
▪the right to request deletion of personal information we collected from you,
subject to certain exemptions (for example, where the information is used by us
to detect security incidents, debugging or to comply with a legal obligation);
and
▪ the right to direct us not to sell personal information we have collected
about you to third parties now or in the future.
You can submit a request online by contacting us as further explained in section
F of this Privacy Policy. If you ask us to delete your personal information, we
may be unable to continue to provide or support our products or services. We do
not discriminate against you for exercising your rights or offer you financial
incentives related to the use of your personal information.
In addition to the rights described above, California’s “Shine the Light” law
(Civil Code Section §1798.83) permits California residents that have an
established business relationship with us to request certain information
regarding our disclosure of certain types of personal information to third
parties for their direct marketing purposes. To make such a request, please
contact us using the contact information listed in section M of this Privacy
Policy below.
M. Changes To This Privacy Policy
We may update this Privacy Policy from time to time. If we have your email
address, we will send you a notification of any updates. Otherwise, you can
check for updates by checking the date of last revision shown at the beginning
of this Privacy Policy.
Plain English: We’ll let you know if anything changes in this privacy policy if
we have your email address. Otherwise, please visit us often to check for
updates!
N. How To Contact Us
If you have questions about this Privacy Policy, please reach out to us
at privacy@dataiku.com.
Plain English: Don’t hesitate to reach out to us!
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