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     * eGain Conversation Hub
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     * eGain Chat
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     * eGain Mail
     * eGain Notify
     * eGain Offers
     * eGain Social
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       * eGain Analytics Hub
       * eGain IVR Analytics
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     * eGain Knowledge for Contact Centers
     * eGain Knowledge for Self-Service
     * eGain Virtual Assistant
     * eGain Virtual Assistant for Agents
     * eGain Sales Advisor
     * SERVICES
       * eGain Consulting
       * eGain University
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     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Apple Business Chat
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for Google’s Business Messages
     * eGain for IBM Watson
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
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     * Knowledge Management System
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     * eGain Community
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     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain for Google’s Business Messages
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
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     * eGain for Apple Business Chat
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     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for Google’s Business Messages
     * eGain for IBM Watson
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 * EGAIN SOLVE 22
   
   
   October 11-12 | Las Vegas
   MGM Grand Conference Center | Premier Ballroom, Level 3
   
   VIEW AGENDA


 * TWO EXCITING DAYS
   
   
   Exchange ideas, best practices, and success stories in AX, BX, and CX!
   
   VIEW AGENDA

 1. 1
 2. 2

 * Previous
 * Next





Gartner says it is knowledge or bust, but how do you gain the edge with
knowledge? Attend Solve 22, the best place to learn how to do KM right to get
your customer experience (CX), agent experience (AX), and business experience
(BX) unstuck.




 Add to My Calendar



 * iCalendar
 * Outlook 365
 * Google Calendar

OUR SPEAKERS








Rick Parrish

VICE PRESIDENT, RESEARCH DIRECTOR
FORRESTER






Ashu Roy

CEO
EGAIN CORPORATION







































DAY 0 – MONDAY, OCTOBER 10

MGM Grand Conference Center | Premier Ballroom, Level 3

6:30 pm to 8:00 pm




EARLY REGISTRATION + RECEPTION

Hang out with the eGain team over pizza and drinks



















DAY 1 – TUESDAY, OCTOBER 11



7:30 am to 9:00 am




REGISTRATION + BREAKFAST







8:00 am to 6:00 pm




DEMO LOUNGE

10 eGain stations, staffed by our finest

3 partner stations: CallMiner, Cisco, Deloitte







9:30 am to 10:30 am



PLENARY SESSION – ANALYST VIEW


CUSTOMER OBSESSION: THE WHAT, THE WHY, AND THE HOW



Rick Parrish, Vice President & Research Director, Forrester Research





10:30 am to 11:30 am



PLENARY SESSION – KEYNOTE


THE FUTURE OF CONTACT CENTERS: SUPER AGENTS, A KNOWLEDGE HUB, AND AI AUTOMATION

Ashu Roy, CEO, eGain







11:30 am to 11:45 am




COFFEE







11:45 am to 12:45 pm



PLENARY SESSION – INNOVATION SHOWCASE









12:45 pm to 2:00 pm




LUNCH + DEMO LOUNGE







2:00 pm to 3:30 pm



PLENARY SESSION – INNOVATION SHOWCASE









3:30 pm to 4:00 pm




COFFEE







4:00 pm to 6:00 pm



PLENARY SESSION – INNOVATION SHOWCASE







6:30 pm to 8:30 pm




POOLSIDE RECEPTION























DAY 2 – WEDNESDAY, OCTOBER 12



7:30 am to 9:30 am




BREAKFAST







9:30 am to 10:45 am



PLENARY SESSION


7 HABITS OF SUCCESSFUL KNOWLEDGE MANAGEMENT



 1. Think Of KM as a Journey Not a Destination
 2. Ceaselessly Track Value
 3. Get to Wow Quickly
 4. Sustain Your Design & Content Strategy
 5. Connect More Dots
 6. Stay Agile
 7. Continuously Focus on Planning







10:45 am to 11:00 am




COFFEE







11:00 am to 12:15 pm



PLENARY SESSION


KNOWLEDGE HUB: INTERESTING USE CASES



 * How We Hub
 * AI Automation Strategy
 * Transform with Analytics
 * Knowledge for Customer Conversations
 * Knowledge for Agents
 * Knowledge for Sales







12:15 pm to 1:30 pm




LUNCH







1:30 pm to 2:30 pm



BIRDS-OF-A-FEATHER SESSIONS

Unlimited Q&A with product experts


TRACK 1: CONVERSATION HUB

REGISTER


TRACK 2: KNOWLEDGE HUB

REGISTER


TRACK 3: ANALYTICS HUB

REGISTER





2:30 pm to 3:30 pm



WORKSHOP


CHATBOT FACTORY

A workshop to create your own chatbot app in 1 hour

REGISTER







3:30 pm to 5:00 pm




COFFEE AND MORE








* Agenda subject to change













WHAT TO EXPECT



TWO GREAT DAYS

Exchange ideas, best practices, and success stories in digital, knowledge,
analytics, and AI.





LOCATION

Located on the Las Vegas Strip, one of the most popular and iconic tourist
destinations.







DEMO LOUNGE

Watch innovations in action; learn quickly to get there risk-free.





FREE FOOD AND DRINKS!

Enjoy free breakfast, lunch, and cocktails!




















WHAT PEOPLE SAY

They love it. Read what the previous attendees had to say!







GALLERY


















EVENT VENUE

MGM Grand Conference Center
Premier Ballroom, Level 3
3799 S Las Vegas Blvd, Las Vegas, NV 89109





CONTACT

Email us for eGain Solve 22 inquiries












REGISTER


SORRY, REGISTRATION IS CLOSED!





SPONSORS



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