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Text Content

THE CS COACH


INCREASE REVENUE THROUGH CUSTOMER-CENTRIC STRATEGIES

Empowering your business with effective customer success strategies, tailored to
your unique needs, to drive growth, enhance customer satisfaction, and maximize
retention and revenue.

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 * Contact




WHAT WE DO

Drive Customer Delight
Harness our expertise to enhance customer success by implementing strategic
initiatives, optimizing processes, and delivering exceptional experiences that
foster long-term satisfaction.

Accelerate Time-to-Value
Leverage our specialized customer success methodologies and tools to expedite
the realization of value for your customers, ensuring quick adoption,
onboarding, and achieving desired outcomes.

Tailored Solutions for Your Business
We understand that each business is unique. Our customer success consultancy
provides personalized strategies, tailored to your specific needs and goals,
ensuring optimal outcomes and sustainable growth.

Partner for Success
We're committed to your success. As your trusted partner, we collaborate with
you to develop customer success roadmaps, implement best practices, and drive
the achievement of your business objectives.


HI, I'M JARRYD HENSEL,
YOUR CS COACH.

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 * Contact

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ABOUT ME

Individual Contributor to Leading Overall Strategy
I began my journey in customer success as an individual contributor, working
closely with customers to understand their needs, provide exceptional support,
and drive their success. Through dedication, passion, and a deep understanding
of customer-centric strategies, I quickly progressed to a leadership role. As a
team manager, I successfully built and managed high-performing customer success
teams, fostering a culture of excellence, collaboration, and customer-focused
outcomes.

Scaling Customer Success Operations
At Procore Technologies, I played a pivotal role in scaling the customer success
team from a mere six members to a robust force of 600 professionals. By
implementing streamlined processes, establishing scalable frameworks, and
leveraging advanced technologies, I spearheaded the expansion of customer
success operations to meet the growing demands of a rapidly scaling
organization. This strategic growth contributed significantly to Procore's
transformation from a few million in annual recurring revenue (ARR) to a
remarkable milestone of over $500 million.

Driving Customer Success and Revenue Growth
With a relentless focus on customer satisfaction and driving tangible outcomes,
I consistently led my teams to achieve exceptional results. By leveraging
innovative customer success methodologies, implementing data-driven strategies,
and nurturing strategic partnerships, I successfully propelled Procore's
customer success initiatives to new heights. This relentless pursuit of customer
success directly impacted revenue growth, fostering long-term customer
relationships, increasing retention rates, and unlocking expansion
opportunities.

I am dedicated to bringing this expertise to help your organization achieve
remarkable customer success, drive revenue growth, and build a strong foundation
for long-term success. Let's collaborate to unlock the full potential of your
customer success initiatives and exceed your business objectives.


LET'S TALK

Let's connect and discuss your Customer Success needs.
Book your free 15-Minute discovery meeting today.




CONTACT

We look forward to hearing from you!

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Company Name
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THANK YOU

Thank you for reaching out! We appreciate your interest in our services. Our
team will review your inquiry and get back to you soon. We look forward to the
opportunity to work with you!

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