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PENDO FOR CUSTOMER SUCCESS


LEARN HOW CUSTOMER SUCCESS TEAMS LEVERAGE PENDO TO GET THE MOST OUT OF THEIR
DATA.

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ABOUT THIS COURSE

Throughout this course, you'll be equipped with the knowledge and tools to
leverage Pendo for key Customer Success use cases such as onboarding and
continued education, reducing churn, and gathering customer sentiment, all with
scalable and proactive methods. 

The Pendo fundamentals section is a great place to get detailed information
about reporting, segments, and general guide building. If you want to deepen
your knowledge, we recommend taking Pendo for Web or Pendo for Mobile Apps
course. 

See real examples of guides that deploy the strategies to achieve the use cases
mentioned above throughout every lesson of this course.

Learners will walk away with new ideas and inspiration of how to leverage Pendo
for Customer Success goals.


CURRICULUM

 * Introduction
 * Customer Success objectives and challenges
 * Pendo fundamentals
 * Pendo overview
 * Segments for grouping customers
 * Top analytics tools for CS teams
 * Guide inspiration
 * Scale onboarding and education
 * Onboarding users with guides
 * Continuing education
 * Reduce churn
 * Account health assessment
 * Gather feedback
 * Gather feedback at scale
 * (Optional) Take the course survey
 * Give us feedback for the Pendo for Customer Success course

About this course

Throughout this course, you'll be equipped with the knowledge and tools to
leverage Pendo for key Customer Success use cases such as onboarding and
continued education, reducing churn, and gathering customer sentiment, all with
scalable and proactive methods. 

The Pendo fundamentals section is a great place to get detailed information
about reporting, segments, and general guide building. If you want to deepen
your knowledge, we recommend taking Pendo for Web or Pendo for Mobile Apps
course. 

See real examples of guides that deploy the strategies to achieve the use cases
mentioned above throughout every lesson of this course.

Learners will walk away with new ideas and inspiration of how to leverage Pendo
for Customer Success goals.

Curriculum

 * Introduction
 * Customer Success objectives and challenges
 * Pendo fundamentals
 * Pendo overview
 * Segments for grouping customers
 * Top analytics tools for CS teams
 * Guide inspiration
 * Scale onboarding and education
 * Onboarding users with guides
 * Continuing education
 * Reduce churn
 * Account health assessment
 * Gather feedback
 * Gather feedback at scale
 * (Optional) Take the course survey
 * Give us feedback for the Pendo for Customer Success course

 * © 2024

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