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SUCCESS PLANS

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CREATE WITH CONFIDENCE

PREVENT TECHNICAL ROADBLOCKS

Nothing can derail development quite like spending hours troubleshooting. Keep
your project moving forward with prioritized access to our technical support
team, who provides recommendations to anticipate, correct, and prevent blockers.



STREAMLINE DEVELOPMENT

Get strategic guidance, tips, and best practices straight from the source. Work
directly with Unity experts to help ensure your projects are optimized to
achieve your goals.



MITIGATE RISK

Reduce stress and minimize downtime by working with our experts to put
guardrails in place that can help you avoid future issues, ensuring your project
stays on track and on budget.



OUR PLANS

Minimize technical and strategic obstacles with Success Plans.

LEGEND
Included
Additional costs
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LEGEND
Included
Additional costs
Not included
Starter Success

Get the boost you need to overcome technical blockers. Starter Success is our
entry-level technical support package that enables you to efficiently solve
issues with assistance from Unity engineers.

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Essential Success

Minimize downtime and stay productive with Essential Success. Tackle issues
head-on with premium technical support, including proactive guidance from a
Partner Relations Manager, bug handling, and faster response times.

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Integrated Success

Unlock your project’s full potential with our most complete Success Plan. This
support package offers the fastest response times, strategic guidance from a
Partner Relations Manager, prioritized bug fixing, and an annual deep-dive
project review.

Learn more
Success Plans Features



Best suited for
Small teams and individual creators
Mid-size teams
Large organizations and enterprises
Gated access to Unity's Success Hub



Onboarding support



Priority queue for customer service



Fireside Chats with Unity experts



Technical support tier
Standard
Premium
Premium
Guaranteed response times

In hours. Times listed are for initial replies only.

48
4, 8, 12
2, 4, 8, 12
Emergency responses



Success Advisor
Partner Advisor
Partner Relations Manager
Partner Relations Manager
Success Advisor correspondence style
Reactive
Proactive
Strategic
Frequency of interactions with advisor

Hours based on ticket severity

Quarterly
Monthly
Weekly
Bug handling - reproduction and reporting



NDA product updates



Performance and optimization advice



Prioritized bug fixing and backports to LTS



Annual in-depth technical Project Review or learning engagement



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Unity Starter Success

Our entry-level support plan to help you efficiently solve technical issues and
get your project back on track.

 * Access to Unity engineers
 * An assigned Partner Advisor
 * Guaranteed first response times

Learn more

Learn more Buy now
Unity Essential Success

Building on our base plan, this plan offers additional technical support from
experienced Unity engineers with more rapid response times.

 * Premium technical support
 * Partner Relations Manager
 * Bug Handling

Learn more

Learn more Contact us
Unity Integrated Success

Our most advanced support plan. Ensure complex projects reach their full
potential with expert guidance and technical reviews.

 * Prioritized bug fixing and LTS backporting
 * Project reviews
 * Emergency response times

Learn more

Learn more Contact us

“Unity Integrated Success has gone the extra mile to help us fix live issues
again and again. It’s an enormously valuable partnership.”

Daniel Doubleday, Head of Frontend Engineering, Wooga
Read the full story

“The Unity Partner Relations Manager is our bridge to Unity’s entire
organization, helping us connect efficiently with everyone from engineering to
marketing. Our regular meetings go beyond day-to-day support topics and are
immensely helpful, whether it’s pointing us to relevant content or advising new
features to improve our workflows.”

Basil Fierz, PhD, Senior Software Engineer, VirtaMed
Read the full story
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SUCCESS STORIES

TOP ELEVEN

Learn how Nordeus brought 3D live matches to multiple platforms using
Cinemachine, Unity Profiler, Unity Test Framework, and Integrated Success.

Read the case study

SLIME RANCHER 2

Learn how Monomi Park used Unity’s HDRP, source code access, and NVIDIA PhysX to
build a bigger and more performant world with Slime Rancher 2.

Read the case study

JURASSIC WORLD AFTERMATH

Learn how Integrated Success and Multiplay empowered Coatsink to deliver a
better game, faster.

Read the case study


GET SUPPORT INCLUDED WITH YOUR UNITY LICENSE

UNITY ENTERPRISE

Manage and optimize complex projects with expert engineering support, source
code access, and extended Long Term Support (LTS) for teams of any size. Gain
enterprise-level technical support and guidance, empower your team to optimize
their code, and maximize your build times. It’s the solution that scales with
your ambitions.

Learn more

UNITY INDUSTRY

Unity Industry enables developers, artists, and engineers across industries to
build and deliver custom real-time 3D experiences. With support designed for
Industry users, Unity Industry includes a dedicated Partner Advisor, on-demand
training for every team member, and rapid-response technical support.

Learn more
GET ON THE PATH TO SUCCESS

Ready to get started with Success Plans? Need help choosing the right plan for
you? We’re here to help.

Contact us

FREQUENTLY ASKED QUESTIONS

What languages are Success Plans offered in?

Technical support and our ticketing system are only available in English. For
dedicated advisors, we make our best effort to accommodate your preferred
language, however we can only guarantee English support.

In what regions are Success Plans available?

Success Plans are available around the world.

How long is the subscription term for Success Plans?

Success Plans are purchased on a yearly subscription that can either be paid
up-front or on a monthly basis.

Do I need an Enterprise license to get access to Integrated Success?

No, you do not need an Enterprise license to purchase Integrated Success.
However, Enterprise license customers can purchase a version of Integrated
Success at a discount.

What is the difference between Technical Support and Premium Technical Support?

Premium Technical Support offers more personalized advice based on your specific
use cases. It also includes full project consumption and review to identify and
help with problems and bugs, while also helping you find workarounds for any
other issues. Additionally, Premium Technical Support offers faster ticket
response times.

What is the difference between a Partner Advisor and a Partner Relations
Manager?

Partner Advisors are your advocate and first point of contact for onboarding and
advice. They offer direct, one-on-one engagements to address your needs and
focus on your success. They help identify risks, coordinate with internal teams
to advocate on your behalf and source answers to your questions, and provide
assistance with customer service requests.

Partner Relations Managers offer more strategic advice and act as a bridge
between your team and the rest of Unity. They have a thorough understanding of
your business, challenges, and goals, and provide specific guidance and best
practices to help achieve those goals. Additionally, they can provide the latest
insider knowledge and optimization techniques to accelerate your project.

Can I switch plans?

Generally, plans cannot be changed mid-term, but they can be upgraded upon
renewal. However, Unity will occasionally make exceptions on a case-by-case
basis. Consult your Unity sales representative to learn more.

Can I cancel our Support Plan at any time?

No, Support Plans are purchased on an annual subscription and cannot be canceled
mid-year. At the end of the year, you can choose whether to renew your
subscription.

I’m a publisher, how would Success Plans work for me?

We have a flexible Publisher Success plan where you can allocate resources at
the right level of support to each studio. Get in touch with our team to find
out more.

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