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POST send.php

<form id="wrapped" method="post" enctype="multipart/form-data" class="fl-form fl-style-1 wizard-form" action="send.php">
  <input id="website" name="website" type="text" value="">
  <!-- Leave for security protection, read docs for details -->
  <div id="middle-wizard" class="wizard-branch wizard-wrapper">
    <div class="step wizard-step current" style="">
      <h3 class="main_question wizard-header"><i class="arrow_right"></i>
        <p>Thank you for visiting our support page, please use this page to submit a support request. If you would like to submit a feature request please visit
          <a href="https://feature.despatchcloud.com" title="Feature Request">feature.despatchcloud.com</a>.</p>
        <p>You can also view the current Despatch Cloud system status online, visit: <a href="https://status.despatchcloud.com" target="_blank">status.despatchcloud.com</a></p>
      </h3>
      <!-- Hidden -->
      <input type="hidden" name="response[enterprise]" value="">
      <input type="hidden" name="response[product]" value="">
      <input type="hidden" name="response[account_name]" value="">
      <input type="hidden" name="response[account_url]" value="">
      <input type="hidden" name="response[account_plan]" value="">
      <input type="hidden" name="response[support_pin]" value="">
      <input type="hidden" name="response[hub_customer]" value="">
      <input type="hidden" name="response[user_level]" value="">
      <div class="form-group add_top_30">
        <div class="fl-wrap fl-wrap-input fl-is-required"><label for="subject" class="fl-label">Inquiry Subject</label><input type="text" name="response[subject]" value="" id="subject" class="form-control required fl-input"
            onchange="getVals(this, 'subject');" placeholder="Inquiry Subject"></div>
      </div>
    </div>
    <!-- /step-->
    <div class="step wizard-step" style="display: none;">
      <h3 class="main_question"><i class="arrow_right"></i>Is this issue causing your team to be unable to work?</h3>
      <div class="row">
        <div class="col-lg-6">
          <div class="form-group">
            <label class="container_radio version_2">Yes <input type="radio" name="response[urgent]" value="Yes" class="required">
              <span class="checkmark"></span>
            </label>
          </div>
        </div>
        <div class="col-lg-6">
          <div class="form-group">
            <label class="container_radio version_2">No <input type="radio" name="response[urgent]" value="No" class="required">
              <span class="checkmark"></span>
            </label>
          </div>
        </div>
      </div>
      <!-- /row -->
    </div>
    <!-- /step-->
    <div class="step wizard-step" style="display: none;">
      <h3 class="main_question"><i class="arrow_right"></i>Please fill out the support form with as much detail as you can. The more information you provide, the better we can understand your situation and provide a speedy and effective solution.
      </h3>
      <div class="form-group add_top_30">
        <div class="fl-wrap fl-wrap-input fl-is-required"><label for="company_name" class="fl-label">Company Name</label><input type="text" name="response[company_name]" value="" id="company_name" class="form-control required fl-input"
            onchange="getVals(this, 'company_name');" placeholder="Company Name"></div>
      </div>
      <div class="form-group">
        <div class="fl-wrap fl-wrap-input fl-is-required"><label for="name" class="fl-label">Your Name</label><input type="text" name="response[name]" id="name" value="" class="form-control required fl-input" onchange="getVals(this, 'name');"
            placeholder="Your Name"></div>
      </div>
      <div class="form-group">
        <div class="fl-wrap fl-wrap-input fl-is-required"><label for="email" class="fl-label">Contact Email Address</label><input type="email" name="response[contact_email]" id="email" value="" class="form-control required fl-input"
            onchange="getVals(this, 'email');" placeholder="Contact Email Address"></div>
      </div>
      <div class="form-group">
        <div class="fl-wrap fl-wrap-input"><label for="cc_email" class="fl-label">CC Email Address</label><input type="email" name="response[cc_email]" id="cc_email" value="" class="form-control fl-input" onchange="getVals(this, 'cc_email');"
            placeholder="CC Email Address"></div>
      </div>
      <!--<div class="form-group">-->
      <!--    <label for="phone">Contact Phone Number</label>-->
      <!--    <input type="text" name="response[contact_phone]" id="phone" value="" class="form-control" onchange="getVals(this, 'phone');">-->
      <!--</div>                               -->
    </div>
    <!-- /step-->
    <div class="step wizard-step" style="display: none;">
      <h3 class="main_question"><i class="arrow_right"></i>Could you please tell us what's happening? If you could describe the problem in detail, it will help us understand what you're going through.</h3>
      <div class="form-group add_top_30">
        <textarea type="text" name="response[issue_description]" class="form-control required" style="height:200px;"></textarea>
      </div>
    </div>
    <!-- /step-->
    <div class="step wizard-step" style="display: none;">
      <h3 class="main_question"><i class="arrow_right"></i>Do you remember when you first noticed this problem?</h3>
      <div class="row">
        <div class="col-lg-6">
          <div class="form-group">
            <label class="container_radio version_2">Just now. <input type="radio" name="response[timing]" value="Just now." class="required">
              <span class="checkmark"></span>
            </label>
          </div>
        </div>
        <div class="col-lg-6">
          <div class="form-group">
            <label class="container_radio version_2">Within the last week. <input type="radio" name="response[timing]" value="Within the last week." class="required">
              <span class="checkmark"></span>
            </label>
          </div>
        </div>
      </div>
      <div class="row">
        <div class="col-lg-6">
          <div class="form-group">
            <label class="container_radio version_2">Within the last month. <input type="radio" name="response[timing]" value="Within the last month." class="required">
              <span class="checkmark"></span>
            </label>
          </div>
        </div>
        <div class="col-lg-6">
          <div class="form-group">
            <label class="container_radio version_2">Within the last three months. <input type="radio" name="response[timing]" value="Within the last three months." class="required">
              <span class="checkmark"></span>
            </label>
          </div>
        </div>
      </div>
      <div class="row">
        <div class="col-lg-6">
          <div class="form-group">
            <label class="container_radio version_2">Since the last system update. <input type="radio" name="response[timing]" value="Since the last system update." class="required">
              <span class="checkmark"></span>
            </label>
          </div>
        </div>
        <div class="col-lg-6">
          <div class="form-group">
            <label class="container_radio version_2">More than three months ago. <input type="radio" name="response[timing]" value="More than three months ago." class="required">
              <span class="checkmark"></span>
            </label>
          </div>
        </div>
      </div>
      <!--
                                <div class="form-group add_top_30">
                                    <textarea type="text" name="response[timing]" class="form-control required" style="height:200px;"></textarea>
                                </div>
                                -->
    </div>
    <!-- /step-->
    <div class="step wizard-step" style="display: none;">
      <h3 class="main_question"><i class="arrow_right"></i>It this a one-off event, or has it happened a few times?</h3>
      <div class="row">
        <div class="col-lg-6">
          <div class="form-group">
            <label class="container_radio version_2">It is a one-off event. <input type="radio" name="response[frequency]" value="It is a one-off event." class="required">
              <span class="checkmark"></span>
            </label>
          </div>
        </div>
        <div class="col-lg-6">
          <div class="form-group">
            <label class="container_radio version_2">It has occurred a few times. <input type="radio" name="response[frequency]" value="It has occurred a few times." class="required">
              <span class="checkmark"></span>
            </label>
          </div>
        </div>
      </div>
      <div class="row">
        <div class="col-lg-6">
          <div class="form-group">
            <label class="container_radio version_2">It happens occasionally but with no clear pattern. <input type="radio" name="response[frequency]" value="It happens occasionally but with no clear pattern." class="required">
              <span class="checkmark"></span>
            </label>
          </div>
        </div>
        <div class="col-lg-6">
          <div class="form-group">
            <label class="container_radio version_2">It happens periodically at regular intervals. <input type="radio" name="response[frequency]" value="It happens periodically at regular intervals." class="required">
              <span class="checkmark"></span>
            </label>
          </div>
        </div>
      </div>
      <div class="row">
        <div class="col-lg-6">
          <div class="form-group">
            <label class="container_radio version_2">It happens frequently and consistently. <input type="radio" name="response[frequency]" value="It happens frequently and consistently." class="required">
              <span class="checkmark"></span>
            </label>
          </div>
        </div>
        <div class="col-lg-6">
          <div class="form-group">
            <label class="container_radio version_2">I can't recall the frequency or occurrence. <input type="radio" name="response[frequency]" value="I can't recall the frequency or occurrence." class="required">
              <span class="checkmark"></span>
            </label>
          </div>
        </div>
      </div>
      <!--
                                <div class="form-group add_top_30">
                                    <textarea type="text" name="response[timing]" class="form-control required" style="height:200px;"></textarea>
                                </div>
                                -->
    </div>
    <!-- /step-->
    <div class="step wizard-step" style="display: none;">
      <h3 class="main_question"><i class="arrow_right"></i>If possible, could you share the exact steps you took leading up to the problem? It's like retracing your steps—it helps us figure out what went wrong.</h3>
      <div class="form-group add_top_30">
        <textarea type="text" name="response[issue_reproduction]" class="form-control" style="height:200px;"></textarea>
      </div>
    </div>
    <!-- /step-->
    <div class="step wizard-step" style="display: none;">
      <h3 class="main_question"><i class="arrow_right"></i>Did you see any error messages or codes when you faced the problem? If yes, could you please share them with us?</h3>
      <div class="form-group add_top_30">
        <textarea type="text" name="response[error_messages]" class="form-control" style="height:200px;"></textarea>
      </div>
    </div>
    <!-- /step-->
    <div class="step wizard-step" style="display: none;">
      <h3 class="main_question"><i class="arrow_right"></i>Could you let us know how this issue is affecting your business operations?</h3>
      <div class="form-group add_top_30">
        <textarea type="text" name="response[impact]" class="form-control" style="height:200px;"></textarea>
      </div>
    </div>
    <!-- /step-->
    <div class="step wizard-step" style="display: none;">
      <h3 class="main_question"><i class="arrow_right"></i>Is this issue occurring for all users on your end or just some specific ones?</h3>
      <div class="form-group add_top_30">
        <textarea type="text" name="response[affected_users]" class="form-control" style="height:200px;"></textarea>
      </div>
    </div>
    <!-- /step-->
    <div class="step wizard-step" style="display: none;">
      <h3 class="main_question"><i class="arrow_right"></i>If the issue is affecting a specific order, shipment or product please could you provide the reference (order id, shipment reference or product code) for this below?</h3>
      <div class="form-group add_top_30">
        <textarea type="text" name="response[affected_items]" class="form-control" style="height:200px;"></textarea>
      </div>
    </div>
    <!-- /step-->
    <div class="step wizard-step" style="display: none;">
      <h3 class="main_question"><i class="arrow_right"></i>Have you tried any troubleshooting steps on your own? If so, we'd love to know what you've tried and what happened as a result.</h3>
      <div class="form-group add_top_30">
        <textarea type="text" name="response[troubleshooting]" class="form-control" style="height:200px;"></textarea>
      </div>
    </div>
    <!-- /step-->
    <div class="step wizard-step" style="display: none;">
      <h3 class="main_question"><i class="arrow_right"></i> Please upload any relevant log files or screenshots related to your request. If you need to upload more then one file, please upload a zip.</h3>
      <div class="form-group add_top_20">
        <label for="file_upload">Upload Files</label>
        <input type="file" id="file_upload" name="upload[]" class="form-control-file" accept=".zip,.txt,.pdf,image/*">
        <small class="form-text text-muted">Please upload zip, text, PDF, or image files only.</small>
      </div>
    </div>
    <div class="submit step wizard-step" id="end" disabled="disabled" style="display: none;">
      <h3 class="main_question"><i class="arrow_right"></i> Would you like to provide any further details or information regarding this request?</h3>
      <div class="form-group add_top_30">
        <textarea type="text" name="response[further_details]" class="form-control" style="height:200px;"></textarea>
      </div>
    </div>
    <!-- /step-->
  </div>
  <!-- /middle-wizard -->
  <div id="bottom-wizard">
    <button type="button" name="backward" class="backward" disabled="disabled">Prev</button>
    <button type="button" name="forward" class="forward">Next</button>
    <button type="submit" name="process" class="submit" disabled="disabled">Submit</button>
  </div>
  <!-- /bottom-wizard -->
</form>

Text Content

SUPPORT REQUEST

THANK YOU FOR VISITING OUR SUPPORT PAGE, PLEASE USE THIS PAGE TO SUBMIT A
SUPPORT REQUEST. IF YOU WOULD LIKE TO SUBMIT A FEATURE REQUEST PLEASE VISIT
FEATURE.DESPATCHCLOUD.COM.

YOU CAN ALSO VIEW THE CURRENT DESPATCH CLOUD SYSTEM STATUS ONLINE, VISIT:
STATUS.DESPATCHCLOUD.COM

Inquiry Subject


IS THIS ISSUE CAUSING YOUR TEAM TO BE UNABLE TO WORK?

Yes
No


PLEASE FILL OUT THE SUPPORT FORM WITH AS MUCH DETAIL AS YOU CAN. THE MORE
INFORMATION YOU PROVIDE, THE BETTER WE CAN UNDERSTAND YOUR SITUATION AND PROVIDE
A SPEEDY AND EFFECTIVE SOLUTION.

Company Name
Your Name
Contact Email Address
CC Email Address


COULD YOU PLEASE TELL US WHAT'S HAPPENING? IF YOU COULD DESCRIBE THE PROBLEM IN
DETAIL, IT WILL HELP US UNDERSTAND WHAT YOU'RE GOING THROUGH.




DO YOU REMEMBER WHEN YOU FIRST NOTICED THIS PROBLEM?

Just now.
Within the last week.
Within the last month.
Within the last three months.
Since the last system update.
More than three months ago.


IT THIS A ONE-OFF EVENT, OR HAS IT HAPPENED A FEW TIMES?

It is a one-off event.
It has occurred a few times.
It happens occasionally but with no clear pattern.
It happens periodically at regular intervals.
It happens frequently and consistently.
I can't recall the frequency or occurrence.


IF POSSIBLE, COULD YOU SHARE THE EXACT STEPS YOU TOOK LEADING UP TO THE PROBLEM?
IT'S LIKE RETRACING YOUR STEPS—IT HELPS US FIGURE OUT WHAT WENT WRONG.




DID YOU SEE ANY ERROR MESSAGES OR CODES WHEN YOU FACED THE PROBLEM? IF YES,
COULD YOU PLEASE SHARE THEM WITH US?




COULD YOU LET US KNOW HOW THIS ISSUE IS AFFECTING YOUR BUSINESS OPERATIONS?




IS THIS ISSUE OCCURRING FOR ALL USERS ON YOUR END OR JUST SOME SPECIFIC ONES?




IF THE ISSUE IS AFFECTING A SPECIFIC ORDER, SHIPMENT OR PRODUCT PLEASE COULD YOU
PROVIDE THE REFERENCE (ORDER ID, SHIPMENT REFERENCE OR PRODUCT CODE) FOR THIS
BELOW?




HAVE YOU TRIED ANY TROUBLESHOOTING STEPS ON YOUR OWN? IF SO, WE'D LOVE TO KNOW
WHAT YOU'VE TRIED AND WHAT HAPPENED AS A RESULT.




PLEASE UPLOAD ANY RELEVANT LOG FILES OR SCREENSHOTS RELATED TO YOUR REQUEST. IF
YOU NEED TO UPLOAD MORE THEN ONE FILE, PLEASE UPLOAD A ZIP.

Upload Files Please upload zip, text, PDF, or image files only.


WOULD YOU LIKE TO PROVIDE ANY FURTHER DETAILS OR INFORMATION REGARDING THIS
REQUEST?


Prev Next Submit

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