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Beaton
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 * About
   * Our firm
   * Our team
   * Our alliances
 * Clients
   * Accounting and management consulting firms
   * Built and natural environment consulting firms
   * IP specialist and patent attorney firms
   * Law firms
 * Services
   * Research
     * Competitor benchmarking
     * Brand health
     * Client feedback tools
     * Market research
   * Consulting
     * Business development
     * CX transformation
     * Strategy
     * Pricing
 * Insights
   * Blog
   * Events
   * Reports and whitepapers

Contact Us


PRIVACY AND CONFIDENTIALITY POLICY

Beaton Research + Consulting (ABN 48 135 310 459) (‘Beaton’) respects your
rights to privacy and our Privacy and Confidentiality Policy (‘Policy’) outlines
how we uphold those rights under the Australian and New Zealand Privacy
Principles (‘PPs’), as written into the Australian Privacy Act 1988 and the New
Zealand Privacy Act 2020 (‘Privacy Acts’) respectively. The PPs govern how
private organisations in Australia handle ‘personal information’, which is
information from which you can be identified. For more information about the
Privacy Acts and the PPs visit www.oaic.gov.au or www.privacy.org.nz

In recognition of the growing interest in the responsible and transparent
collection, storage and usage of data, the Policy also outlines the steps Beaton
has taken to ensure its processes are compliant with the General Data Protection
Regulation (Regulation (EU) 2016/679) (‘GDPR’). This applies to the processing
of data about and from individuals in the European Economic Area.

There are four main categories of individuals on whom Beaton holds personal
information:


WEBSITE VISITOR:

Any individual that visits the Beaton sites and blogs, the Client Choice Awards
website, and any other websites we operate.


IDENTIFIED SURVEY RESPONDENT:

Individuals whose survey responses and their identities, or identifying
information, will be made available to our client. These surveys typically ask
about a specific project or matter and any reference to the Policy in those
surveys or emails will explicitly state that they are Identified survey
respondent.


GROUP SURVEY RESPONDENT:

The majority of individuals who complete a survey from us. These answers are
reported to our client in aggregate or anonymous form only, unless with
respondents' explicit and affirmative consent.


BEATON CLIENT:

Individuals from organisations that are clients or prospective clients of
Beaton, including entrants to the Client Choice Awards, delegates to the Clients
Choice Festival conference and attendees to our webinars and other events.
Organisations that are interested in how Beaton uses their current or
prospective clients', customers' or members' personal information should read
the Policy as an Identified or Group survey respondent.


WHAT PERSONAL INFORMATION ABOUT YOU DOES BEATON COLLECT AND HOLD?

More detailed explanations can be found in the following sections.




WHAT ARE THE PURPOSES FOR WHICH BEATON USES AND HANDLES YOUR PERSONAL
INFORMATION?


FOR WEBSITE VISITORS:

It is in our legitimate interests to improve the usability of our website and to
understand how visitors are viewing it. This may include Tracking clicks to
monitor the pages with which visitors are interacting, using Device data such as
screen size and by using cookies.

Cookies are either stored in memory (session cookies) or placed on your hard
disk (persistent cookies). The Beaton website does not use persistent cookies.
Upon closing your browser, the session cookie set by this website is destroyed
and no personal information is maintained which might identify you should you
visit our website at a later date.

Individuals may choose to use our contact forms to ask for further information,
purchase products or services and/or download files. They will need to provide
us with their Contact details so that we may respond to their query. They have
the right to use a pseudonym instead of providing their real identities. For the
purposes of this policy, anyone who uses a contact form will also be considered
a Beaton client.


FOR BEATON CLIENTS:

In order for us to deliver service to our clients, we collect and process
Contact details of individual representatives of those organisations to pursue
our legitimate business interests. These Contact details may be collected in the
course of service delivery, through publicly accessible means (such as name,
title and email addresses on organisations' websites) or provided to us (such as
through a colleague or referral).

Part of pursuing our legitimate interests in delivering service to our clients
is improving the service that is being delivered. This may involve using Contact
details to survey our clients on their satisfaction with our service. We may use
independent third party experts to assist us in doing this.

We may use the Contact details of clients and prospective clients for direct
marketing purposes. It is in our legitimate interests to do so. We take
reasonable steps to ensure that the services and/or products we are
communicating are relevant to the individual's position. Individuals have the
right request that they be removed from our direct mailing lists, usually
through clicking an unsubscribe link in the footer of our emails. However, that
right to not receive promotional and marketing materials shall not preclude
Beaton from corresponding with them regarding an existing business relationship.

We Track clicks of these direct marketing emails to measure the effectiveness of
our campaigns. We may use this data to follow up with clients or prospective
clients, such as those that opened the email or downloaded an attachment.


FOR IDENTIFIED SURVEY RESPONDENTS:

Organisations retain Beaton to conduct research on their behalf to help them
improve their service to their current or prospective clients, customers or
members. We collect this Survey data to help pursue the organisation's
legitimate interests of better service delivery. This data is typically directly
collected by us through our online surveys, however, from time to time
organisations may provide us with existing Survey data so we can perform further
analysis.

In order to help us conduct this research accurately, organisations provide
Beaton with the Contact details of the individuals they want to survey,
including name and email. We act as an independent third party to assist the
organisation in delivering their service to their current or prospective
clients, customers or members by sending emails with unique survey links. This
ensures the data is accurate and there has been no tampering. When individuals
opt out of receiving further emails from us regarding surveys, we add those
email addresses to a 'do not email' list.

We Track clicks on these links to ensure that we do not keep emailing
individuals who have already completed the survey. We may use this information
to invite partial respondents to complete the rest of the survey. To ensure the
stability of our surveys and to improve their utility, we record Device data to
understand how respondents are engaging with our surveys.


FOR GROUP SURVEY RESPONDENTS:

All details identified above for Identified survey respondents applies to Group
survey respondents. In addition:

In some surveys we may invite respondents to participate in further surveys from
Beaton. With their explicit and affirmative consent, the respondent may allow us
to retain their Contact details so that we can contact them in the future for
our own initiatives. These individuals can withdraw their consent at any time.

Occasionally our clients or we may publish aggregated or anonymous findings.


TO WHOM WILL BEATON DISCLOSE YOUR PERSONAL INFORMATION?

 

Beaton does not provide information to third parties for their own marketing
purposes and we do not undertake promotional mailings for third parties, unless
with your explicit consent. We will not disclose any personal information to a
third party for a purpose other than pursuing our legitimate business interests
or the legitimate interests of our clients (outlined above), unless specifically
stated otherwise or we are required to do so by an Australia law or
court/tribunal order.

We may use third party experts in order to conduct best practice research and
deliver excellent service to our clients. This may involve the disclosure of
personal data in order for these providers to deliver their service. It is
appropriate to use third party experts whose domain knowledge ensures personal
information is processed with the most up-to-date and secure methods. Beaton
will take reasonable steps to ensure the service provider, their employees, and
their contractors do not breach the PPs and have privacy policies that provide
equivalent protections to those described in the Policy.

When our third party experts are located internationally, we will take
reasonable steps to ensure that privacy rights are protected, their security and
confidentiality is in accordance with local data protection laws and that
individuals have the ability to enforce these rights.


FOR BEATON CLIENTS:

We are committed to maintaining the confidentiality of the information that
organisations provide. Email addresses and other information provided to Beaton
will only be used to contact individuals for research purposes and not for any
other purpose, unless otherwise specifically agreed with the organisation. This
may involve disclosing personal information to third party experts to best
conduct this research, as outlined above.


HOW DOES BEATON PROTECT YOUR PERSONAL INFORMATION?

Our internal processes encourage data protection by design and by default. Only
authorised personnel have access to personal information and they are
required maintain its confidentiality, unless with the specific and
affirmative consent of the individuals involved or to third party experts as
outlined above.

We take all reasonable steps to hold your personal information in a secure
location, protected from misuse, interference, loss, unauthorised access,
modification or destruction. When Beaton holds information in a location other
than our identified business address, we will take reasonable steps to ensure
these locations comply with the PPs and the Privacy Acts.

In the unlikely event of a suspected data breach, within 30 days Beaton will
assess and evaluate whether a data breach has occurred. However, Beaton does not
believe that it holds any information such that a breach would cause serious
harm to the individuals involved. If our evaluation determined that a breach had
occurred and that it may cause serious harm, the Office of the Australian
Information Commissioner and all affected individuals will be notified. Beaton
will take steps, depending on the nature of the breach, to secure the data
and/or minimise the potential for harm.

We will destroy or de-identify personal information as soon as practicable once
it is no longer needed for our purposes. However, Beaton may in certain
circumstances be required by law to retain personal information. In this case,
the personal information will continue to be protected in accordance with the
Policy. If we destroy personal information, we will do so by taking reasonable
steps and using up-to-date techniques and processes.


FOR GROUP SURVEY RESPONDENTS:

Personal information is stored together with survey data only while the research
fieldwork period is active. After this period, personal information (such as
contact details) and survey data are stored on physically separate and encrypted
servers. The data is kept in this pseudonymised form for 24 months, after which
the contact details are permanently deleted from our server. This means that the
survey data becomes anonymous and cannot be re-associated with the respondent
that provided that data.

When this data is produced as a report for our clients, we provide only
aggregate or anonymous results, unless with respondents' explicit and
affirmative consent.


FOR IDENTIFIED SURVEY RESPONDENTS:

These surveys ask for feedback on specific projects or matters so by their very
nature can never be truly anonymised. These surveys are designed so our clients
can directly identify happy and unhappy clients and learn from what went right
or wrong with a project. The contact details of respondents are removed from our
system after 24 months, however, the identity of the respondent may still be
able to be inferred.


WHAT ARE YOUR RIGHTS ON HOW BEATON PROCESSES YOUR PERSONAL INFORMATION?

All individuals covered by the Policy have rights surrounding how
Beaton collects, uses or otherwise processes personal information. These are:

 1. The right to transparent explanation of how personal information is used and
    your rights
    
    * i.e. the Policy

 2. The right to access the information Beaton holds about you

 3. The right to correct any inaccurate personal information we may hold about
    you

 4. The right to object to us using your data for profiling you or making
    automated decisions about you
    
    * We do not use your data for profiling or automated decision-making

 5. The right to object to us using your data
    
    * i.e. by unsubscribing from our email invitations to surveys

 6. The right to data erasure (‘be forgotten’)
    
    * This applies to contact details only, as it is not practicable to remove
      survey data once it has been used to calculate averages and other
      statistical summary metrics and used in reports to our clients
    
    * Note that total erasure also means being removed from our ‘do not email’
      lists. This means that if your contact details are provided again in
      future, we will not know that you do not wish to be contacted for surveys

 7. The right to lodge a complaint
    
    * Please contact us first, using the below details, so we have the
      opportunity to address your concerns.

If you would like to exercise any of the above rights, have any questions about
the Policy or believe that we have at any time failed to handle your personal
information in the manner required by the Privacy Acts, the PPs or GDPR, please
contact us immediately using the following contact details:

Privacy Officer

Suite 9.12, Level 9, 9 Yarra St South Yarra VIC 3141

privacy@beatonglobal.com

+61 3 8373 2600

We will respond within one month (or let you know within one month if we need an
extension of up to two months to process a complex request) and, where
applicable, advise you whether we agree with your complaint or not. If we do not
agree, we will provide reasons. If we do agree, we will advise what (if any)
action we consider it appropriate to take in response. If you are still not
satisfied after having contacted us and given us a reasonable time to respond,
then we suggest that you exercise your right to contact the Office of the
Australian Information Commissioner by:

Phone: 1300 363 992

If calling from overseas (including Norfolk Island): +61 2 9284 9749

TTY: 1800 620 241 (hearing impaired only)

TIS (Translating and Interpreting Service): 131 450

Post: GPO Box 2999 Canberra ACT 2601 Australia

Fax: +61 2 9284 9666

Email: enquiries@oaic.gov.au


MISCELLANEOUS

In the Policy, ‘personal information’ has the same meaning as under the Privacy
Acts.

The Policy was last updated 03 April 2023. We may change the Policy from time to
time; the PPs recommend regular review of privacy policies to make them ‘living
documents’. Although we intend to observe the Policy at all times, it is not
legally binding on Beaton in any way. From time to time, we may regard it as
necessary or desirable to act outside the Policy. Beaton may do so, subject only
to any other applicable contractual rights you have and any statutory rights you
have under the Privacy Acts or other applicable legislation.

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MAIL@BEATONGLOBAL.COM

+61 3 8373 2600

We acknowledge the Traditional Custodians of the lands on which we live, learn
and work.
We also pay our respects to ancestors and Elders past and present.

© Beaton Research + Consulting Pty Ltd. All rights reserved. ABN 48 135 310 459

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