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THE STATE OF ARTIFICIAL INTELLIGENCE IN ITSM - 2024 AND BEYOND Jul 02 2024, 12:00pm CEST Duration: 60 mins PRESENTED BY Kumaravel Ramakrishnan, Director of Marketing ITSM & David Wright, Chief Value & Innovation Officer, SDI ABOUT THIS TALK The past couple of years witnessed intense hype and speculation over the role of Generative AI in every aspect of business and life, in general. However, the true potential and concerns about AI might get lost amid the din of the hype noise, especially when it concerns IT. To help IT teams better measure up their AI footprint and plan their future AI roadmaps, ManageEngine partnered with the Service Desk Institute, UK (SDI), to survey 150+ IT managers, technicians, and CIOs on the adoption of AI in general and GenAI in particular across their ITSM practices. We have distilled the insights gained through this survey into a report that Kumaravel Ramakrishnan, the Director of marketing for ITSM at ManageEngine and David Wright, Chief Value & Innovation Officer, SDI would unwrap in this webinar. Tune in for the live webinar if you are keen on getting answers to: What are your peers doing to adopt AI at their organizations? The ITSM practices that would be most impacted by genAI Are the perceived benefits meeting the initial expectations about AI? How do you evaluate ITSM platforms in the genAI world How do you handle concerns over governance, ethics, job security, and ROI? Join Kumar and David live on July 2, 2024 at 11am BST to get these answered and more. Share Post Share Link Copied! Related topics: ManageEngine ITSM AI artificual intelligence MORE FROM THIS CHANNEL Service Desk Institute (SDI) Upcoming talks (4) On-demand talks (171) Subscribers (3681) The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is ……