nexrep.com
Open in
urlscan Pro
69.162.173.24
Public Scan
Submitted URL: https://sales.nexrep.com/t/106023/c/7f933166-619a-4a9d-8e78-955ae8a2b28d/NB2HI4DTHIXS63TFPBZGK4BOMNXW2L3DNRUWK3TUOMXQ====...
Effective URL: https://nexrep.com/clients/
Submission: On August 08 via manual from US — Scanned from DE
Effective URL: https://nexrep.com/clients/
Submission: On August 08 via manual from US — Scanned from DE
Form analysis
0 forms found in the DOMText Content
* Skip to primary navigation * Skip to main content * Skip to footer * Agents * Clients NexRep * Client Home * What We Do * Customer Care * Inbound Sales * Outbound Sales * Business Continuity Support * Who We Are * Success Stories * Let’s Talk CUSTOMER EXPERIENCE IS EVERYTHING. NEXREP CAN HELP YOU GET IT RIGHT. Let's Talk WHY IS CUSTOMER EXPERIENCE SO IMPORTANT? 98% of customers say experience is important to brand choice and loyalty 84% of customers say experience is as important as products and services 66% of customers are willing to pay more for a great experience 32% of customers would leave a brand they love after one bad experience SOME OF THE MOST SUCCESSFUL ENTERPRISES AND FASTEST GROWING STARTUPS TRUST NEXREP’S MARKETPLACE CUSTOMER EXPERIENCE TEAMS TO HELP: Foster customer loyalty & retention Propel positive customer engagement Increase first contact resolution Improve crisis management Boost customer conversions Maximize average order value Reduce customer service costs Generate greater shareholder returns ORGANIZATIONS WE’VE HELPED INCLUDE… * 1 * 2 BETTER PERFORMANCE. LOWER COSTS. NexRep’s unparalleled workforce efficiencies and operational methodologies consistently save our clients up to 30-40% in costs. Our cutting-edge virtual platforms provide superior customer engagements, security, and quality. And our boundaryless talent pool and a hybrid of person-to-person interaction combined with Assessment AI leads to a broad network of exceptional agents creating exceptional customer experiences. OUR CLIENTS GET RESULTS CREATING BETTER CUSTOMER EXPERIENCES Prior to contracting with NexRep, our food delivery client outsourced their customer care to a brick-and-mortar facility. In a head-to-head test, NexRep’s network of agents outperformed the incumbent in CX and subsequently maintained performance while ramping 400% in four months. Read Full Story 60% Increase in Service Level 42% Increase in CSAT Scores COMBINING SCALABILITY & PERFORMANCE Heading into its busy season, NexRep’s online travel booking client requested a ramp to handle significant increases in both phone and chat volume. NexRep successfully met the ramp request, while our network of agents outperformed other partners by 16% in customer satisfaction. Read Full Story 70% Ramp for Phone Volume 450% Ramp for Chat Volume logo-medallion WANT TO SEE HOW NEXREP CAN HELP YOU DELIVER EXCEPTIONAL CUSTOMER EXPERIENCES? Let's Talk YOU’RE IN THE RIGHT PLACE IF YOU’RE LOOKING FOR ANY OF THESE SERVICES Customer Care Exceeding customer experience expectations at a lower cost to you. Business Continuity Seamless, reliable, and scalable. When times get tough, we’ve got your back. Inbound Sales Optimizing your media investment with better conversion rates and AOV. Outbound Sales Maximizing your ROI through pinpoint staffing, lead penetration, and conversion. Learn more about our services HAPPY AGENTS PRODUCE HAPPY CUSTOMERS. AT NEXREP, IT’S ALL ABOUT THE HUMAN FOCUS. NexRep’s mission is to engage and empower a network of exceptionally happy agents delivering world-class customer experiences and exceptional results. In today’s open talent economy, NexRep is at the forefront of mounting a revolution and is proud to offer modern-day opportunities to independent contractors. We seek the best and brightest agents who desire good pay, flexible schedules, and interesting work with a reputable company that will help them achieve a more fulfilling work-life balance. Thanks to that model, NexRep is quickly able to deploy a happy and engaged agent network that is 100% US-based, fully dedicated to your brand, and committed to your customers. logo-medallion READY FOR NEXREP TO DEPLOY YOUR DEDICATED CUSTOMER EXPERIENCE AGENT NETWORK? Let's Talk FOOTER NEXREP * Our Team * Careers * Contact Us * Tree Planting AGENTS * Agent Home * Opportunities * Customer Care * Inbound Sales * Outbound Sales * What to Expect * About * Contact * Contact Us * Need a Welcome Letter? * Blog * Work from Home CLIENTS * What We Do * Who We Are * Success Stories * Let’s Talk * Pay Invoice CONNECT * Facebook * LinkedIn * Pinterest * Instagram * Twitter Copyright © 2022 NexRep®. All Rights Reserved. Privacy Policy Terms Back to top