help.thimble.com Open in urlscan Pro
104.16.53.111  Public Scan

Form analysis
1 forms found in the DOM

GET /hc/en-us/search

<form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="hidden" name="category" id="category" value="1500001400582"
    autocomplete="off">
  <input type="search" name="query" id="query" placeholder="Search" aria-label="Search">
</form>

Text Content

Skip to main content
Submit a request
Sign in
 1. Thimble
 2. The Legal Stuff
 3. Legal Info & Documents


Articles in this section
 * How do I request for my personal data to be deleted?
 * Employers Holding Group - Electronic Record & Signature Agreement and Fair
   Credit Reporting Act Notice - Oregon Specific
 * Employers Holding Group - Electronic Record & Signature Agreement and Fair
   Credit Reporting Act Notice
 * Producer Compensation Disclosure (Applicable to NY)
 * Producer Compensation Disclosure (Applicable to all states except NY)
 * National Specialty Insurance Company - Electronic Record & Signature
   Agreement and Fair Credit Reporting Act Notice - App States
 * Thimble “Best Tools” Survey Sweepstakes Official Rules
 * Thimble “Best Apps” Survey Sweepstakes Official Rules
 * National Specialty Insurance Company Electronic Record & Signature Agreement
   and Fair Credit Reporting Act Notice - Oregon Specific
 * Customer Referral Terms and Conditions

See more


THIMBLE'S CUSTOMER PRIVACY POLICY

Taylor Smith
 * 2 years ago
 * Updated

This Privacy Policy explains our privacy commitment to you:  how we collect
information from you, how we protect it, and who can see it.  Thimble is
committed to safeguarding your Personal Information.  This Privacy Policy
applies to your use of the Services within the United States.  We are providing
this notice to you in accordance with applicable laws.

You should read the entire Privacy Policy below for full details.  If you do not
agree to the terms of this Privacy Policy, then we cannot provide the Services
to you, and you should stop accessing the Services and deactivate any Thimble
Account which you have created.

Capitalized terms not otherwise defined herein shall have the respective
meanings assigned to such terms in the Terms and Conditions.

 

Information We Obtain in Conducting Our Business

In the normal course of our business, we may store and process Personal
Information that you make available to us when accessing or using our Services.
 In particular, we may collect the following information from you:

 * Registration, Enrollment, and Account Information:  When you create a Thimble
   Account and access our Services or update the details of your Thimble
   Account, you are voluntarily giving us Personal Information.  Personal
   Information may include your name, address, Social Security Number, account
   number with Thimble, financial information and any other information provided
   on an insurance application.  We only collect information that is necessary
   in order for you to use our Services.
 * Access or Use the Services:  When you access the Services to obtain
   insurance, any Personal Information that you provide to search for insurance,
   accept an insurance policy, or pay for an insurance policy that may be
   available is provided to us voluntarily.
 * Bank Account Information:  Thimble may use Plaid, Inc. ("Plaid") to connect
   your Thimble Account with the appropriate financial institution where you
   maintain a bank account. By using Thimble’s Services, you grant Thimble and
   Plaid the right, power, and authority to act on your behalf to access and
   transmit your personal and financial information from your financial
   institution. In addition, you agree to your personal and financial
   information being transferred, stored, and processed by Plaid in accordance
   with its Privacy Policy, available at
   https://plaid.com/legal/#end-user-privacy-policy.
 * Communicate with Thimble:  You may voluntarily make Personal Information
   available to us when accessing or using our Services or contacting our
   customer services representatives.
 * Claims Information: You may voluntarily give us your Personal Information
   when you report, change or update a claim.
 * Information to Respond to Your Requests:  You may voluntarily give us your
   Personal Information so we can respond to your requests for information,
   manage the application process, and send you communications.
 * Social Network Services Information:  When you sign in, or engage, with our
   Services through Social Network Services, you are agreeing to give us
   on-going access to your Personal Information that you have provided to the
   Third-Party Account, to the extent allowed by your settings with the
   Third-Party Account and authorized by you.  This may include, your public
   profile, friend list, people you follow or who follow you, your email
   address, birthday, work history, education history, interests, current city,
   religious and political views, website, personal description, and likes, and
   your friend’s birthdays, education histories, personal descriptions, and
   likes. We are not responsible for the privacy practices of Third-Party
   Accounts that are linked from our Services.
 * Third Party Social Plugins:  Our Platform may use social plugins which are
   provided and operated by third parties (e.g., Facebook’s “like” button).  As
   a result, you may send to that third party the information that you are
   viewing on a certain part of our Platform.  If you are not logged into your
   account with the third party, the third party may not know your identity, but
   if you are logged into your third party account, then the third-party may be
   able to link information about your visit to our Platform to your account
   with them.  Similarly, your interactions with the plugin may be recorded by
   the third party.  Please refer to the third party’s privacy policy to find
   out more about its data practices.
 * Video Information:  We may collect analytical information about any videos
   you view and submit on the Platform.  You consent to our collection of video
   viewing information on the Platform and sharing this information with our
   affiliates and vendors.
 * Survey Information:  From time to time, we may ask you to complete surveys
   relating to your experiences with the Services.  In connection with same, we
   may obtain your demographic information (e.g., city, state, account ID, date
   of birth) and other Personal Information.
 * Information from Other Sources or Combined by Us:  We may combine information
   from outside sources to customize your experience using the Services.
 * Mobile Information:  We may collect additional information from you if you
   use our Platform through a mobile device (e.g., your unique device
   identifier, location, geospatial or GPS/geolocation). 
 * Log Data Information:  We may also receive, store and process “log data”,
   which is information that is automatically recorded whenever you access or
   use the Platform, regardless of whether you are registered with Thimble or
   logged into your Thimble account, such as your IP address, the date and time
   you accessed the Platform, the hardware and software you are using, referring
   and exit pages and URLs, the number of clicks, device event information,
   pages viewed and the order of those pages, and the amount of time spent on
   particular pages.
 * Unmanned Aircraft System Log Files: We may receive, store and process log
   files from your unmanned aircraft system.
 * Technical Usage Information:  We use tracking technologies such as cookies
   and other similar technologies to measure usage.
 * Telephone Communication:  When you call our customer service team, we may
   collect your name, account ID and other information to assist you in addition
   to any Personal Information that you may provide in the process of obtaining
   or learning about insurance coverages.

We may also obtain other Personal Information about you if necessary from
consumer reporting agencies, other insurers and unaffiliated third parties,
public records and other sources.  Information collected about you may include
information related to your marital status, employment history, income, assets,
credit score, credit history, open lines of credit, the size of your household,
health, or transactions with us or others. 

We use your Personal Information to provide superior products and services to
you, to make sure that what we know about you is correct and complete, to report
claims, to prevent fraud and other crimes, to conduct analyses for our business,
for other normal business administration and related services, and as otherwise
required or permitted by applicable law. 

You acknowledge, consent and agree that Thimble may access, preserve and
disclose your Personal Information if required to do so by law or in a good
faith belief that such access, preservation or disclosure is reasonably
necessary:  (a) to respond to claims asserted against Thimble; (b) to comply
with legal process (e.g., subpoenas and warrants); (c) to enforce and administer
our agreements with users; (d) for fraud prevention, risk assessment,
investigation, customer support, product development and de-bugging purposes; or
(e) to protect the rights, property or personal safety of Thimble, its users or
members of the public.

We will use commercially reasonable efforts to notify users about law
enforcement requests for their data unless:

 * providing notice is prohibited by the legal process itself, by court order we
   receive, or by applicable law; or
 * we believe that providing notice would (a) be futile, (b) be ineffective, or
   (c) would create a risk of injury or bodily harm to an individual or group,
   or (d) create or increase a risk of fraud upon Thimble, our customers or
   otherwise through the Services.

 

Cookies and Tracking Technologies

Like many companies, we use cookies and other tracking technologies on our
Platform including HTTP cookies, HTML5 Local Storage, web beacons/GIFs, embedded
scripts and e-tags/cache browsers.  Most browsers allow you to opt-out of
receiving cookies and/or of having third parties track your browser activity.
 If you are not sure whether or not your browser has this capability you should
check with your software manufacturer or your internet service provider.
 However, by so opting-out, but certain portions of and/or interactions on the
Platform may not work properly or at all. 

We may use cookies or other tracking technology for a variety of purposes and to
enhance your experience on the Platform, for example, by remembering your log-in
status and viewing preferences from a previous use of our Platform, for when you
later return to the Platform.

We use both session and persistent tracking technologies.  Tracking technologies
(e.g., cookies) can either be persistent (i.e., they remain on your computer or
mobile device until you delete them) or temporary (i.e., they last only until
you close your browser or mobile application).

 

Confidentiality and Security

We treat what we know about you confidentially and protect your personal
information using security measures, including encryption of Personal
Information.  We maintain physical, electronic and procedural safeguards to
protect your information in accordance with applicable state and federal law.
 We restrict access to your information to those persons who have a business
need for such information. 

If your information is accessed by unauthorized entities, we will seek to notify
you in compliance with the applicable law.

 

Uses and Retention

We use information collected from you to: (i) arrange insurance and other
services for you; (ii) contact you; and (iii) improve our products and services.

We may, either directly or through third parties we engage to provide services
to us, review, scan or analyze your communications with our Services for fraud
prevention, risk assessment, regulatory compliance, investigation, product
development, research and customer support purposes.

Your information is retained for as long as we need it for our business and to
provide you with insurance distribution and other services as well as in
accordance with applicable laws and regulations.  When it is no longer necessary
for us to retain your information, we will discard the information in accordance
with the applicable law.

 

Requesting and Updating Your Information

If you wish to review your account information, you may do so by requesting a
review of the information by Thimble.

If you wish, or need, to update your account information, you may do so through
the Platform or otherwise contacting Thimble.

 

Information We Disclose

We may transfer, store, use and process your information, including any Personal
Information to other countries.  Please note that laws vary from jurisdiction to
jurisdiction, and so the privacy laws applicable to the places where your
information is transferred to or stored, used or processed in, may be different
from the privacy laws applicable to the United States.

We may share Personal Information within Thimble in order to service and process
your transaction with us, to offer you other products that may be of value to
you, and for other reasons we have noted above.  We may also routinely disclose
non-public personal information about you to affiliated and non-affiliated third
parties, such as insurers, claims administrators, investigators and others with
whom we have service agreements, to complete, service or maintain a transaction
or product requested by you, and as otherwise required or permitted by
applicable laws and regulations. 

We may disclose the Personal Information to companies that perform services on
our behalf and to the insurers with whom we work.  We ask all service providers
and insurers not to disclose your Personal Information other than to perform the
specific services which we have requested.

We may also release Personal Information to third parties pursuant to your
specific written consent.

As you are a valued customer, we will make every effort to safeguard your
Personal Information in accordance with the terms of this Privacy Policy.  If
you terminate your relationship with us, we will continue to limit the
disclosure of your Personal Information as if you were still a customer in
accordance with our then current version of this Privacy Policy.

 

Right to Opt Out

Providing us with access to your Personal Information allows us to offer you
better service and tailored products.   You may not limit sharing of information
of your transactions and experiences within Thimble, but you may limit Thimble
from doing the following, to the extent required by applicable law and
regulations:

 * Passing personal information to third parties for the purposes of marketing;
   and
 * Sharing information about your income, account history and/or
   creditworthiness within Thimble’s group companies (save for where that
   information is derived solely from transactions with Thimble).

If you choose to opt out, that choice should be communicated to us in writing.
 You may opt out by writing to us (stating your full name, account number, email
and mailing address) at: optout@Thimble.com or Thimble Insurance Services, Inc.
174 West 4th Street, Suite 204, New York, NY 10014.  Your opt-out becomes
effective as soon as reasonably practicable after receipt by us.   

 

Further Information

You do not need to take any action in response to this Privacy Policy.  If you
would like to know more about our Privacy Policy, please write to us
at help@thimble.com.

We reserve the right to change this Privacy Policy at any time at our
discretion.  If we change this Privacy Policy, we will post the current Privacy
Policy on the Platform.  Any changes to our Privacy Policy will be effective as
of the day they are posted.  You may request a copy of our current Privacy at
any time by contacting Thimble as specified in the Terms and Conditions.

 

You have the right, even if you have agreed to receive notice by email, to get a
paper copy of this notice.

 

The Services are not directed toward children.  We do not knowingly collect or
post information in respect of persons under the age of 18.

 

If you believe your privacy rights may have been violated by Thimble, you may
complain to us by contacting Thimble as specified in the Terms and Conditions.
 If you are located within the United States and dissatisfied with our response
you may also file a complaint with the Federal Secretary of the Department of
Health and Human Services, Hubert H. Humphrey Building, 200 Independence Avenue,
Washington, DC 20201.  Federal law prohibits there being retaliation against you
for filing such a complaint.

 

Residents of California:  Thimble may collect Personal Information from sources
other than the individual applying for insurance coverage through the Services.
 Such Personal Information may, in certain cases, be disclosed to third parties
without your authorization as permitted by law.  If you would like additional
information about the collection and disclosure of Personal Information, please
contact Thimble.  You may also act upon your right to see and correct any
Personal Information in Thimble’s files by writing to us to request this access.

 

Residents of California and Vermont:  Thimble will not share Personal
Information it collects about you with affiliates or third parties, except as
required or permitted by your state’s law.

Verifly Insurance Services, Inc. d/b/a/ Thimble Insurance Services (“Thimble”)
is licensed as an insurance producer in the states where it offers insurance
products on this website/app for sale. However, the insurance products on this
website/app may not currently be available in all states including in the states
where the insurance products have not been approved for use by the applicable
insurance regulators. Thimble makes no representation that the insurance
products on this website/app are appropriate or available for use in any
particular jurisdiction. If you access this website/app from a jurisdiction
where the insurance products generally or any insurance product specifically are
not being offered for sale, you hereby acknowledge and agree that you are
viewing this website/app for general informational purposes only. All insurance
products are subject to the terms and conditions of the insurance policies and
all other documentation for such insurance products. Please be advised that we
cannot add, delete, or modify coverage via email. THE INSURANCE PRODUCTS
PROVIDED ON THE THIMBLE PLATFORM AND VIA THE SERVICES ARE UNDERWRITTEN BY MARKEL
INSURANCE COMPANY OR NATIONAL SPECIALTY INSURNACE COMPANY, EXCEPT FOR DRONE
INSURANCE PRODUCTS WHICH ARE UNDERWRITTEN BY ONE OR MORE OF THE OTHER INSURANCE
COMPANIES LISTED HERE.

 * 
 * 
 * 

Was this article helpful?
Yes No
20 out of 39 found this helpful
Have more questions? Submit a request
Return to top


RELATED ARTICLES

 * Thimble's Terms & Conditions
 * How do I report a claim?
 * CGL - How do I cancel my General Liability policy?
 * Employers Holding Group - Electronic Record & Signature Agreement and Fair
   Credit Reporting Act Notice - Oregon Specific
 * Employers Holding Group - Electronic Record & Signature Agreement and Fair
   Credit Reporting Act Notice

Thimble