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2558 NIAGARA FALLS BOULEVARD • NIAGARA FALLS, NY 14304
Review Us On Google!

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 * HOME
 * ABOUT US
 * OUR STAFF
   * VETERINARIANS
   * TECHNICIANS
   * RECEPTIONISTS
   * ASSISTANTS
   * CONSULTANTS
 * SERVICES
   * WELLNESS CARE
   * DENTAL CARE
   * PAIN MANAGEMENT
   * NUTRITIONAL COUNSELING
   * MICROCHIPPING
   * SPAYING/NEUTERING
 * MORE
   * VACCINATIONS
     * TYPES OF VACCINATIONS
   * CONTACT US / LINKS
   * PRACTICE POLICIES
   * DOG BITE PREVENTION

GIVE US A CALL   716.731.8100
Visits By Appointment Only

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 * HOME
 * ABOUT US
 * OUR STAFF
   * VETERINARIANS
   * TECHNICIANS
   * RECEPTIONISTS
   * ASSISTANTS
   * CONSULTANTS
 * SERVICES
   * WELLNESS CARE
   * DENTAL CARE
   * PAIN MANAGEMENT
   * NUTRITIONAL COUNSELING
   * MICROCHIPPING
   * SPAYING/NEUTERING
 * VACCINATIONS
   * TYPES OF VACCINATIONS
 * CONTACT US / LINKS
 * PRACTICE POLICIES
 * DOG BITE PREVENTION

Online Store
Hills To Home
Purina Vet Direct

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PRACTICE POLICIES

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OUR PRACTICE POLICIES

Veterinarian /Client Relationship:

Our staff is committed to serving your pets medical needs and treating you with
dignity and respect. In Return, we ask that you treat our staff with the same
dignity and respect. The well-being of our clients and staff members is our
utmost concern. Understand if you are verbally or physically abusive to a staff
member or another client, you will be Discharged. If you are discharged , you
can no longer schedule appointments or consider us your doctor. You will have to
find another doctor at a different practice.

 

Attendance:

Regular attendance at doctor's appointments is essential to the success of your
pets care. Accordingly, our practice has adopted the following policies:

 

* Please Call to Cancel: If you cannot make your scheduled appointment, please
call 24 hours in advance to reschedule. Our office participates in reminder
calls as a courtesy to our clients. However, it is your responsibility to keep
track of your appointments. Please listen to the entire message and Confirm or
Cancel your appointment accordingly. If cancellation is not within the stated
time frame an appointment exam fee will be charged $39.00.

 

* Follow Up Appointments: Please schedule any follow up appointments with our
office before you leave so that you are able to get an appointment for the day
and time that is most convenient for you. It is your responsibility to make the
appropriate follow up appointment for your pets treatment plan.

 

* Late Visits: If you are late to a scheduled appointment by more than 15
minutes, you will likely be asked to reschedule. However, we will make an effort
to see you if the schedule permits. 

 

* No-Shows: A No-show is when you miss an appointment without calling to cancel
or reschedule. If you No-Show an appointment, you will be rescheduled to the
next available appointment. The office procedures regarding No-Shows is as
follows: 

             

              ** First Time: you will be charged for that exam appointment
$74.00

              ** Second Time: you will be charged for that exam appointment and
be requested to prepay

                             for all future exams appointments.

              ** Third Time: you will receive a letter stating that you have
been discharged                                                             
 from the practice.

              ** Exceptions: New Clients who no-show will have to pay for the
missed exam appointment and                                      also prepay all
future exam appointments.

 

Compliance:  Following your pets prescribed treatment plan is important for your
pets health and well being. If you do not follow the medical staff's
instructions about important health issues, our office will not be able to
effectively provide for your pets medical needs. The office procedures regarding
noncompliance client will be discharged from the practice.

 

Contacting Us: Please allow at least 24 to 48 hours to return your call.
However, we will make every effort to return your call as soon as possible.

 

Paperwork: We will be glad to complete any forms but cannot interrupt our office
hours to do so. Please allow 5-7 days to complete your paperwork.

 

Prescriptions: All hand written prescription will have a $5.00 Processing fee. 
                                               




04/2024




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Companion Care Animal Hospital
2558 Niagara Falls Boulevard
Niagara Falls, NY 14304
716.731.8100



Serving Grand Island, North Tonawanda & Beyond





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