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Submitted URL: https://sl.cloudplatformonline.com/t/101147/c/9084b203-8cfb-4f5c-87ea-e23f3b0a61cd/NB2HI4DTHIXS643VOBYG64TUFZTW633HNRSS4Y3PNUXWCL3B...
Effective URL: https://support.google.com/a/answer/1047213?hl=en
Submission: On July 21 via api from NL — Scanned from NL

Form analysis 4 forms found in the DOM

GET /a/search

<form class="gb_0d" action="/a/search" method="get" role="search" id="search-form"><button class="gb_Le" aria-label="Close search" type="button"><svg focusable="false" height="24px" viewBox="0 0 24 24" width="24px" xmlns="http://www.w3.org/2000/svg">
      <path d="M0 0h24v24H0z" fill="none"></path>
      <path d="M20 11H7.83l5.59-5.59L12 4l-8 8 8 8 1.41-1.41L7.83 13H20v-2z"></path>
    </svg></button>
  <div class="gb_Qe"><input class="gb_we" aria-label="Describe your issue" autocomplete="off" placeholder="Describe your issue" role="combobox" value="" name="q" type="text" aria-haspopup="false" aria-autocomplete="both" dir="ltr" spellcheck="false"
      style="outline: none;"></div><button class="gb_Me" aria-label="Clear search" type="button"><svg focusable="false" height="24px" viewBox="0 0 24 24" width="24px" xmlns="http://www.w3.org/2000/svg">
      <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"></path>
      <path d="M0 0h24v24H0z" fill="none"></path>
    </svg></button><button class="gb_Je" aria-label="Search Help Center" role="button"><svg focusable="false" height="24px" viewBox="0 0 24 24" width="24px" xmlns="http://www.w3.org/2000/svg">
      <path d="M20.49,19l-5.73-5.73C15.53,12.2,16,10.91,16,9.5C16,5.91,13.09,3,9.5,3S3,5.91,3,9.5C3,13.09,5.91,16,9.5,16 c1.41,0,2.7-0.47,3.77-1.24L19,20.49L20.49,19z M5,9.5C5,7.01,7.01,5,9.5,5S14,7.01,14,9.5S11.99,14,9.5,14S5,11.99,5,9.5z"></path>
      <path d="M0,0h24v24H0V0z" fill="none"></path>
    </svg></button>
</form>

<form data-revision="5" data-stats-ve="20">
  <div class="field"><textarea aria-label="How can we improve it?" name="article_feedback_comment"></textarea></div><button class="submit-button" type="button">Submit<div class="submit-button-target"></div></button>
</form>

<form class="language-selector"> <select class="language-selector-select" aria-label="Language" name="hl" style="display: none;">
    <option aria-label="Deutsch" lang="de" role="option" value="de">Deutsch‎</option>
    <option aria-label="español" lang="es" role="option" value="es">español‎</option>
    <option aria-label="français" lang="fr" role="option" value="fr">français‎</option>
    <option aria-label="Indonesia" lang="id" role="option" value="id">Indonesia‎</option>
    <option aria-label="italiano" lang="it" role="option" value="it">italiano‎</option>
    <option aria-label="Nederlands" lang="nl" role="option" value="nl">Nederlands‎</option>
    <option aria-label="polski" lang="pl" role="option" value="pl">polski‎</option>
    <option aria-label="português (Brasil)" lang="pt-BR" role="option" value="pt-BR">português (Brasil)‎</option>
    <option aria-label="svenska" lang="sv" role="option" value="sv">svenska‎</option>
    <option aria-label="Tiếng Việt" lang="vi" role="option" value="vi">Tiếng Việt‎</option>
    <option aria-label="Türkçe" lang="tr" role="option" value="tr">Türkçe‎</option>
    <option aria-label="русский" lang="ru" role="option" value="ru">русский‎</option>
    <option aria-label="עברית" lang="iw" role="option" value="iw">‏עברית</option>
    <option aria-label="العربية" lang="ar" role="option" value="ar">‏العربية</option>
    <option aria-label="ไทย" lang="th" role="option" value="th">ไทย‎</option>
    <option aria-label="中文（简体）" lang="zh-Hans" role="option" value="zh-Hans">中文（简体）‎</option>
    <option aria-label="中文（繁體）" lang="zh-Hant" role="option" value="zh-Hant">中文（繁體）‎</option>
    <option aria-label="日本語" lang="ja" role="option" value="ja">日本語‎</option>
    <option aria-label="한국어" lang="ko" role="option" value="ko">한국어‎</option>
    <option aria-label="English" lang="en" role="option" value="en" selected="selected">English‎</option>
  </select>
  <div class="language-selector-select sc-select" tabindex="0" aria-expanded="false" aria-haspopup="listbox" aria-required="null" role="listbox" aria-activedescendant=":20" aria-label="Language (English‎)" style="cursor: pointer;">
    <span>English‎</span><svg viewBox="0 0 48 48">
      <path d="M14 20l10 10 10-10z"></path>
    </svg>
    <ol role="listbox">
      <li tabindex="0" id=":1" role="option" lang="de" aria-label="Deutsch">Deutsch‎</li>
      <li tabindex="0" id=":2" role="option" lang="es" aria-label="español">español‎</li>
      <li tabindex="0" id=":3" role="option" lang="fr" aria-label="français">français‎</li>
      <li tabindex="0" id=":4" role="option" lang="id" aria-label="Indonesia">Indonesia‎</li>
      <li tabindex="0" id=":5" role="option" lang="it" aria-label="italiano">italiano‎</li>
      <li tabindex="0" id=":6" role="option" lang="nl" aria-label="Nederlands">Nederlands‎</li>
      <li tabindex="0" id=":7" role="option" lang="pl" aria-label="polski">polski‎</li>
      <li tabindex="0" id=":8" role="option" lang="pt-BR" aria-label="português (Brasil)">português (Brasil)‎</li>
      <li tabindex="0" id=":9" role="option" lang="sv" aria-label="svenska">svenska‎</li>
      <li tabindex="0" id=":10" role="option" lang="vi" aria-label="Tiếng Việt">Tiếng Việt‎</li>
      <li tabindex="0" id=":11" role="option" lang="tr" aria-label="Türkçe">Türkçe‎</li>
      <li tabindex="0" id=":12" role="option" lang="ru" aria-label="русский">русский‎</li>
      <li tabindex="0" id=":13" role="option" lang="iw" aria-label="עברית">‏עברית</li>
      <li tabindex="0" id=":14" role="option" lang="ar" aria-label="العربية">‏العربية</li>
      <li tabindex="0" id=":15" role="option" lang="th" aria-label="ไทย">ไทย‎</li>
      <li tabindex="0" id=":16" role="option" lang="zh-Hans" aria-label="中文（简体）">中文（简体）‎</li>
      <li tabindex="0" id=":17" role="option" lang="zh-Hant" aria-label="中文（繁體）">中文（繁體）‎</li>
      <li tabindex="0" id=":18" role="option" lang="ja" aria-label="日本語">日本語‎</li>
      <li tabindex="0" id=":19" role="option" lang="ko" aria-label="한국어">한국어‎</li>
      <li tabindex="0" id=":20" role="option" lang="en" aria-label="English" aria-selected="true">English‎</li>
    </ol>
  </div>
</form>

<form>
  <div class="hcfeFeedbackInlineFormwrapper"><sc-feedback-inline-form-form-inputs>
      <div class="scFeedbackInlineFormForminputsroot">
        <h2 id="inline-feedback-form-heading-rce-62067342440308560" class="scFeedbackInlineFormForminputsheader-text">What is the issue with this selection?</h2><sc-client-feedback-inline-category-selector>
          <div class="scClientFeedbackInlineCategoryselectorroot">
            <div class="scClientFeedbackInlineCategoryselectorcategories"><sc-shared-material-radio>
                <div class="scSharedMaterialradioroot">
                  <div class="scSharedMaterialradiotouch-target">
                    <div class="scSharedMaterialradioradio"><input id="rce-47564415209105640" class="scSharedMaterialradionative-control" type="radio">
                      <div class="scSharedMaterialradioring"></div>
                      <div class="scSharedMaterialradiodot"></div><sc-shared-material-interaction-overlay><span></span>
                        <div class="scSharedMaterialinteractionoverlayroot" aria-hidden="true">
                          <div class="scSharedMaterialinteractionoverlayhover-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlaypressed-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlayripple" style="top: calc(50% - 128px); left: calc(50% - 128px); transform: scale(0.078125);"></div>
                        </div>
                      </sc-shared-material-interaction-overlay>
                    </div>
                  </div><label for="rce-47564415209105640" class="scSharedMaterialradiolabel-text">Inaccurate - doesn't match what I see in the product</label>
                </div>
              </sc-shared-material-radio><sc-shared-material-radio>
                <div class="scSharedMaterialradioroot">
                  <div class="scSharedMaterialradiotouch-target">
                    <div class="scSharedMaterialradioradio"><input id="rce-5887412192063990" class="scSharedMaterialradionative-control" type="radio">
                      <div class="scSharedMaterialradioring"></div>
                      <div class="scSharedMaterialradiodot"></div><sc-shared-material-interaction-overlay><span></span>
                        <div class="scSharedMaterialinteractionoverlayroot" aria-hidden="true">
                          <div class="scSharedMaterialinteractionoverlayhover-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlaypressed-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlayripple" style="top: calc(50% - 128px); left: calc(50% - 128px); transform: scale(0.078125);"></div>
                        </div>
                      </sc-shared-material-interaction-overlay>
                    </div>
                  </div><label for="rce-5887412192063990" class="scSharedMaterialradiolabel-text">Hard to understand - unclear or translation is wrong</label>
                </div>
              </sc-shared-material-radio><sc-shared-material-radio>
                <div class="scSharedMaterialradioroot">
                  <div class="scSharedMaterialradiotouch-target">
                    <div class="scSharedMaterialradioradio"><input id="rce-69669291588754990" class="scSharedMaterialradionative-control" type="radio">
                      <div class="scSharedMaterialradioring"></div>
                      <div class="scSharedMaterialradiodot"></div><sc-shared-material-interaction-overlay><span></span>
                        <div class="scSharedMaterialinteractionoverlayroot" aria-hidden="true">
                          <div class="scSharedMaterialinteractionoverlayhover-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlaypressed-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlayripple" style="top: calc(50% - 128px); left: calc(50% - 128px); transform: scale(0.078125);"></div>
                        </div>
                      </sc-shared-material-interaction-overlay>
                    </div>
                  </div><label for="rce-69669291588754990" class="scSharedMaterialradiolabel-text">Missing info - relevant but not comprehensive</label>
                </div>
              </sc-shared-material-radio><sc-shared-material-radio>
                <div class="scSharedMaterialradioroot">
                  <div class="scSharedMaterialradiotouch-target">
                    <div class="scSharedMaterialradioradio"><input id="rce-80225186802288000" class="scSharedMaterialradionative-control" type="radio">
                      <div class="scSharedMaterialradioring"></div>
                      <div class="scSharedMaterialradiodot"></div><sc-shared-material-interaction-overlay><span></span>
                        <div class="scSharedMaterialinteractionoverlayroot" aria-hidden="true">
                          <div class="scSharedMaterialinteractionoverlayhover-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlaypressed-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlayripple" style="top: calc(50% - 128px); left: calc(50% - 128px); transform: scale(0.078125);"></div>
                        </div>
                      </sc-shared-material-interaction-overlay>
                    </div>
                  </div><label for="rce-80225186802288000" class="scSharedMaterialradiolabel-text">Irrelevant - doesn’t match the title and / or my expectations</label>
                </div>
              </sc-shared-material-radio><sc-shared-material-radio>
                <div class="scSharedMaterialradioroot">
                  <div class="scSharedMaterialradiotouch-target">
                    <div class="scSharedMaterialradioradio"><input id="rce-14380650032154874" class="scSharedMaterialradionative-control" type="radio">
                      <div class="scSharedMaterialradioring"></div>
                      <div class="scSharedMaterialradiodot"></div><sc-shared-material-interaction-overlay><span></span>
                        <div class="scSharedMaterialinteractionoverlayroot" aria-hidden="true">
                          <div class="scSharedMaterialinteractionoverlayhover-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlaypressed-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlayripple" style="top: calc(50% - 128px); left: calc(50% - 128px); transform: scale(0.078125);"></div>
                        </div>
                      </sc-shared-material-interaction-overlay>
                    </div>
                  </div><label for="rce-14380650032154874" class="scSharedMaterialradiolabel-text">Minor errors - formatting issues, typos, and / or broken links</label>
                </div>
              </sc-shared-material-radio><sc-shared-material-radio>
                <div class="scSharedMaterialradioroot">
                  <div class="scSharedMaterialradiotouch-target">
                    <div class="scSharedMaterialradioradio"><input id="rce-34504100023343564" class="scSharedMaterialradionative-control" type="radio">
                      <div class="scSharedMaterialradioring"></div>
                      <div class="scSharedMaterialradiodot"></div><sc-shared-material-interaction-overlay><span></span>
                        <div class="scSharedMaterialinteractionoverlayroot" aria-hidden="true">
                          <div class="scSharedMaterialinteractionoverlayhover-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlaypressed-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlayripple" style="top: calc(50% - 128px); left: calc(50% - 128px); transform: scale(0.078125);"></div>
                        </div>
                      </sc-shared-material-interaction-overlay>
                    </div>
                  </div><label for="rce-34504100023343564" class="scSharedMaterialradiolabel-text">Other suggestions - ideas to improve the content</label>
                </div>
              </sc-shared-material-radio></div>
          </div>
        </sc-client-feedback-inline-category-selector>
        <h2 id="rce-38635021544751450" class="scFeedbackInlineFormForminputsadditional-info">Share additional info or suggestions</h2><sc-shared-material-text-field>
          <div class="scSharedMaterialtextfieldroot">
            <div class="scSharedMaterialtextfieldinput-container scSharedMaterialtextfieldmultiline scSharedMaterialtextfieldoutlined"><label class="scSharedMaterialtextfieldbox scSharedMaterialtextfieldoutlined-box"><textarea
                  class="scSharedMaterialtextfieldnative-control" rows="0" aria-labelledby="rce-38635021544751450" tabindex="0" aria-describedby="rce-71848619809256520" style="padding: 13px 15px 15px; height: 0px; overflow-y: hidden;"></textarea>
                <div class="scSharedMaterialtextfieldexpander" style="width: 0px;">​</div>
                <div class="scSharedMaterialtextfieldexpander" style="width: 0px;"> ​</div>
              </label><sc-shared-material-border>
                <div class="scSharedMaterialbordercontainer">
                  <div class="scSharedMaterialborderleft"></div>
                  <div class="scSharedMaterialbordermid" style=""></div>
                  <div class="scSharedMaterialborderright"></div>
                </div>
              </sc-shared-material-border></div>
            <div id="rce-71848619809256520" class="scSharedMaterialtextfieldhelper-text scSharedMaterialtextfieldhelper-text-outlined">Do not share any personal info</div>
          </div>
        </sc-shared-material-text-field>
      </div>
    </sc-feedback-inline-form-form-inputs><sc-feedback-inline-form-form-actions>
      <div class="scFeedbackInlineFormFormactionsroot"><sc-shared-material-button>
          <div class="scSharedMaterialbuttoncontainer">
            <div class="scSharedMaterialbuttontouch-target" aria-hidden="true"></div><button class="scSharedMaterialbuttonroot scSharedMaterialbuttontext" role="button" type="button" aria-label="Cancel feedback" aria-haspopup="false"
              style=""><span>Cancel</span><sc-shared-material-interaction-overlay><span></span>
                <div class="scSharedMaterialinteractionoverlayroot" aria-hidden="true">
                  <div class="scSharedMaterialinteractionoverlayhover-overlay"></div>
                  <div class="scSharedMaterialinteractionoverlaypressed-overlay"></div>
                  <div class="scSharedMaterialinteractionoverlayripple" style="top: calc(50% - 128px); left: calc(50% - 128px); transform: scale(0.078125);"></div>
                </div>
              </sc-shared-material-interaction-overlay></button>
          </div>
        </sc-shared-material-button>
        <div class="scFeedbackInlineFormFormactionssubmit-button"><sc-shared-material-button>
            <div class="scSharedMaterialbuttoncontainer">
              <div class="scSharedMaterialbuttontouch-target" aria-hidden="true"></div><button class="scSharedMaterialbuttonroot scSharedMaterialbuttonfilled" role="button" type="button" aria-label="Submit feedback" aria-haspopup="false"
                disabled="true" style=""><span>Submit</span><sc-shared-material-interaction-overlay><span></span>
                  <div class="scSharedMaterialinteractionoverlayroot" aria-hidden="true">
                    <div class="scSharedMaterialinteractionoverlayhover-overlay"></div>
                    <div class="scSharedMaterialinteractionoverlaypressed-overlay"></div>
                    <div class="scSharedMaterialinteractionoverlayripple" style="top: calc(50% - 128px); left: calc(50% - 128px); transform: scale(0.078125);"></div>
                  </div>
                </sc-shared-material-interaction-overlay></button>
            </div>
          </sc-shared-material-button></div>
      </div>
    </sc-feedback-inline-form-form-actions></div><hcfe-feedback-inline-legal-text>
    <div class="hcfeFeedbackInlineLegaltextroot">By continuing, you agree Google uses your answers, <a class="info-link" tabindex="0" href="#">account &amp; system info</a> to improve services, per our
      <a class="privacy-link" tabindex="0" href="https://myaccount.google.com/privacypolicy?hl=en" target="_blank">Privacy</a> &amp; <a class="tos-link" tabindex="0" href="https://policies.google.com/terms?hl=en" target="_blank">Terms</a>.</div>
  </hcfe-feedback-inline-legal-text>
</form>

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CONTACT GOOGLE WORKSPACE SUPPORT

As a Google Workspace administrator, you can contact Google directly for
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Have Essentials Starter edition? To contact support, you need to switch to
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HOW TO CONTACT US



To contact a support specialist for help with your Google Workspace account:

 1. Sign in to your Google Admin console.
    
    Sign in using your administrator account (does not end in @gmail.com).

 2. At the top right of the Admin console, click Get help .
 3. In the Help window, click Contact support.
    
 4. At the bottom of the Help window, describe your issue and click Send . 
 5. If a Help article that relates to your issue is listed, click it to review.
 6. If you still need help, click This didn't help, continue to Support.
    

Having trouble accessing the Admin console? For help, see Can’t sign in to the
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GET GOOGLE WORKSPACE HELP ONLINE

HELP CENTER

Administrator Help Center: Search documentation for managing Google Workspace
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KNOWN OUTAGES

Google Workspace status dashboard: View status of core services (Gmail,
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GOOGLE WORKSPACE COMMUNITY

Google Workspace Community: Ask troubleshooting questions and get answers from
Google Workspace product experts and other administrators. 



ADMINS COMMUNITY

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SOCIAL MEDIA

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SUPPORT POLICIES

These policies apply only for administrators.

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How we prioritize your issue

We investigate your issue according to priority level and time of submission.
You can expect an initial response within 1 business day or less.

Priority and type of issue Example P1: Critical service-access issue affecting
more than one user. Service unavailable or unusable, with no workaround.
Widespread email delays affecting the majority of email being sent or received.
P2: Critical service-access issue affecting one user, or an issue affecting
collaboration among users. Product doesn't work as expected, with no feasible
workaround. A user can’t access email and receives a 500 Error page. P3: Product
doesn't work as expected, but a workaround is available. Unable to delete a
group forum post using the Delete button, but the message can be deleted with
URL changes. P4: Product doesn't work as desired, but functions and a workaround
isn't necessary. A user can’t easily add new words to the spell-check
dictionary.

 

Additional investigation

We might need to gather more information from you to conduct additional testing.
In these cases, we might ask you to:

 * List the exact steps that cause the issue
 * Follow troubleshooting steps
 * Collect and send additional information, such as log files or message headers

We might also route your issue to a specialized team for further investigation.
Resolution times vary, depending on the complexity of your issue and the
availability of troubleshooting data.
Possible solutions

Regardless of your issue, our commitment is to offer you a solution. Depending
on your issue, the following solutions are possible:

 * We fix your issue, provide a solution, or answer your question.
 * We confirmed that the issue you reported is a missing feature. You can submit
   your issue as a Feature Idea in Google Cloud Connect. 
 * We can’t reproduce the issue, but provide recommendations for further
   investigation.
 * We ask a third-party product team to help, and put you in contact with them
   for further assistance.
 * We can’t resolve the issue you submitted, or determine it isn't supported.
 * We resolve an outage tracked on the Google Workspace status dashboard and, at
   your specific request, send you a service credit and/or incident report.

When your case is resolved, you'll receive an email survey about how we handled
your case. Your feedback is crucial in making improvements to our support
structure and our products.

As your business grows, so does ours. To meet the support needs of our growing
customer base, we engage with a select group of trusted support service
providers. Like our customers, these service providers are diverse. They speak
many languages and are strategically located to ensure we can support you
whenever you need help. Each service provider goes through a rigorous selection
process to ensure they have the required technical expertise, and we maintain an
appropriate level of security and privacy so that together, we can provide you
with a consistent support experience.


RELATED TOPICS

 * Scope of support
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 * Support for other Google Cloud products

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Deutsch‎español‎français‎Indonesia‎italiano‎Nederlands‎polski‎português
(Brasil)‎svenska‎Tiếng
Việt‎Türkçe‎русский‎‏עברית‏العربيةไทย‎中文（简体）‎中文（繁體）‎日本語‎한국어‎ English‎
English‎
 1.  Deutsch‎
 2.  español‎
 3.  français‎
 4.  Indonesia‎
 5.  italiano‎
 6.  Nederlands‎
 7.  polski‎
 8.  português (Brasil)‎
 9.  svenska‎
 10. Tiếng Việt‎
 11. Türkçe‎
 12. русский‎
 13. ‏עברית
 14. ‏العربية
 15. ไทย‎
 16. 中文（简体）‎
 17. 中文（繁體）‎
 18. 日本語‎
 19. 한국어‎
 20. English‎

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WHAT IS THE ISSUE WITH THIS SELECTION?


Inaccurate - doesn't match what I see in the product

Hard to understand - unclear or translation is wrong

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false