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support.servicenow.com Open in urlscan Pro
149.96.45.217  Public Scan

Go To Rescan Add Verdict Report
Submitted URL: http://em.servicenow.com/dc/kjAJss4NL2wBtnL7VOoiweultnGvGcOO17a0WwZUOJVUJanZn83YhEGwTXJyaTilEna3Af483tWrWJCvmKaANyujGpr3L...
Effective URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Submission: On January 21 via api from US
 Behaviour Indicators
Similar DOM Content API
Verdicts

Summary

This website contacted 6 IPs in 2 countries across 4 domains to perform 52 HTTP transactions. The main IP is 149.96.45.217, located in United States and belongs to SNC, US. The main domain is support.servicenow.com.
TLS certificate: Issued by R3 on January 9th 2021. Valid for: 3 months.
This is the only time support.servicenow.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

1    199.15.213.48 (United States)

ASN15224 (OMNITURE, US)
em.servicenow.com
58    149.96.45.217 (United States)

ASN16839 (SNC, US)
PTR: vip-149-96-45-217.cust.service-now.com
hi.service-now.com
support.servicenow.com
1    2a00:1450:4001:802::2008 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
www.googletagmanager.com
2    2a00:1450:4001:824::200e (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
www.google-analytics.com
1    2a00:1450:4001:803::2008 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
ssl.google-analytics.com
Domain Requested by
57 support.servicenow.com 11 redirects em.servicenow.com
support.servicenow.com
2 www.google-analytics.com www.googletagmanager.com
support.servicenow.com
1 ssl.google-analytics.com em.servicenow.com
1 www.googletagmanager.com support.servicenow.com
1 hi.service-now.com 1 redirects
1 em.servicenow.com
52 6

This site contains links to these domains. Also see Links.

Domain
hi.service-now.com
partnerportal.service-now.com
nowlearning.service-now.com
Subject Issuer Validity Valid
community.servicenow.com
R3		 2021-01-09 -
2021-04-09		 3 months crt.sh
*.google-analytics.com
GTS CA 1O1		 2020-12-15 -
2021-03-09		 3 months crt.sh

This page contains 1 frames:

Primary Page: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Frame ID: F6E9468C37281C529D798001975F2B9C
Requests: 52 HTTP requests in this frame

Screenshot
Live screenshot
Full Image

Page URL History Show full URLs

  1. http://em.servicenow.com/dc/kjAJss4NL2wBtnL7VOoiweultnGvGcOO17a0WwZUOJVUJanZn83YhEGwTXJyaTilEna3Af483... Page URL
  2. https://hi.service-now.com/kb_view.do?sysparm_article=KB0859576&campid=28216&cid=e:EM-eDM-MFA-15OCT20-A... HTTP 301
    https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576 Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • headers server /(?:Apache(?:$|\/([\d.]+)|[^/-])|(?:^|\b)HTTPD)/i

Page Statistics

52
Requests

96 %
HTTPS

60 %
IPv6

4
Domains

6
Subdomains

6
IPs

2
Countries

2291 kB
Transfer

5010 kB
Size

6
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. http://em.servicenow.com/dc/kjAJss4NL2wBtnL7VOoiweultnGvGcOO17a0WwZUOJVUJanZn83YhEGwTXJyaTilEna3Af483tWrWJCvmKaANyujGpr3LnL_VAWt6tf_njI4kYt5A2nfMhFuKtMyAvERR5iHeBXWNiGALXa7KaBiCWos_2VMY5nYEPXavySt8fQ=/gF0Ipkl05007NS0nA000zoW Page URL
  2. https://hi.service-now.com/kb_view.do?sysparm_article=KB0859576&campid=28216&cid=e:EM-eDM-MFA-15OCT20-AMS&mkt_tok=eyJpIjoiT0RVNFl6azVaVGxsWW1WaCIsInQiOiJCaDRRSjZ5Wk0zSlplNTMwc1Z0VnBjQTNFSklWSWVOcHJKWDFMa0hGMjZOcEZJZHVKMFZ0aGNCR05Xd0h4dVdqMlhROWI0UVZzZEN3WGZrcVBmTnU0a0VmR0VVWkZ0U2FPRTZSZXVkTTJlXC9kSjB4ZHdlZ0RZam0wc0M1R0F5MGoifQ%3D%3D HTTP 301
    https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576 Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 31
  • https://support.servicenow.com/sys_attachment.do?sys_id=f8ef4b491b48a0506531ea89bd4bcb51 HTTP 302
  • https://support.servicenow.com/sys_attachment_java.do?sys_id=f8ef4b491b48a0506531ea89bd4bcb51
Request Chain 32
  • https://support.servicenow.com/sys_attachment.do?sys_id=38ef4b491b48a0506531ea89bd4bcb4a HTTP 302
  • https://support.servicenow.com/sys_attachment_java.do?sys_id=38ef4b491b48a0506531ea89bd4bcb4a
Request Chain 33
  • https://support.servicenow.com/sys_attachment.do?sys_id=acef4b491b48a0506531ea89bd4bcb10 HTTP 302
  • https://support.servicenow.com/sys_attachment_java.do?sys_id=acef4b491b48a0506531ea89bd4bcb10
Request Chain 34
  • https://support.servicenow.com/sys_attachment.do?sys_id=b8ef4b491b48a0506531ea89bd4bcb47 HTTP 302
  • https://support.servicenow.com/sys_attachment_java.do?sys_id=b8ef4b491b48a0506531ea89bd4bcb47
Request Chain 35
  • https://support.servicenow.com/sys_attachment.do?sys_id=54ef0b491b48a0506531ea89bd4bcbcd HTTP 302
  • https://support.servicenow.com/sys_attachment_java.do?sys_id=54ef0b491b48a0506531ea89bd4bcbcd
Request Chain 36
  • https://support.servicenow.com/sys_attachment.do?sys_id=78ef4b491b48a0506531ea89bd4bcb27 HTTP 302
  • https://support.servicenow.com/sys_attachment_java.do?sys_id=78ef4b491b48a0506531ea89bd4bcb27
Request Chain 37
  • https://support.servicenow.com/sys_attachment.do?sys_id=34ef4b491b48a0506531ea89bd4bcb23 HTTP 302
  • https://support.servicenow.com/sys_attachment_java.do?sys_id=34ef4b491b48a0506531ea89bd4bcb23
Request Chain 38
  • https://support.servicenow.com/sys_attachment.do?sys_id=28ef4b491b48a0506531ea89bd4bcb09 HTTP 302
  • https://support.servicenow.com/sys_attachment_java.do?sys_id=28ef4b491b48a0506531ea89bd4bcb09
Request Chain 39
  • https://support.servicenow.com/sys_attachment.do?sys_id=20ef0b491b48a0506531ea89bd4bcbd2 HTTP 302
  • https://support.servicenow.com/sys_attachment_java.do?sys_id=20ef0b491b48a0506531ea89bd4bcbd2
Request Chain 40
  • https://support.servicenow.com/sys_attachment.do?sys_id=74ef4b491b48a0506531ea89bd4bcb86 HTTP 302
  • https://support.servicenow.com/sys_attachment_java.do?sys_id=74ef4b491b48a0506531ea89bd4bcb86
Request Chain 41
  • https://support.servicenow.com/sys_attachment.do?sys_id=e4ef0b491b48a0506531ea89bd4bcbd3 HTTP 302
  • https://support.servicenow.com/sys_attachment_java.do?sys_id=e4ef0b491b48a0506531ea89bd4bcbd3

52 HTTP transactions

Resource
Path		 Size
x-fer		 Type
MIME-Type
Cookie set gF0Ipkl05007NS0nA000zoW
em.servicenow.com/dc/kjAJss4NL2wBtnL7VOoiweultnGvGcOO17a0WwZUOJVUJanZn83YhEGwTXJyaTilEna3Af483tWrWJCvmKaANyujGpr3LnL_VAWt6tf_njI4kYt5A2nfMhFuKtMyAvERR5iHeBXWNiGALXa7KaBiCWos_2VMY5nYEPXavySt8fQ=/ 		638 B
939 B 		Document
General
Check archive.org
Download Go to
Full URL
http://em.servicenow.com/dc/kjAJss4NL2wBtnL7VOoiweultnGvGcOO17a0WwZUOJVUJanZn83YhEGwTXJyaTilEna3Af483tWrWJCvmKaANyujGpr3LnL_VAWt6tf_njI4kYt5A2nfMhFuKtMyAvERR5iHeBXWNiGALXa7KaBiCWos_2VMY5nYEPXavySt8fQ=/gF0Ipkl05007NS0nA000zoW
Protocol
HTTP/1.1
Server
199.15.213.48 , United States, ASN15224 (OMNITURE, US),
Reverse DNS
Software
Apache /
Resource Hash
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

Host
em.servicenow.com
Connection
keep-alive
Pragma
no-cache
Cache-Control
no-cache
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Encoding
gzip, deflate
Accept-Language
en-US
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date
Thu, 21 Jan 2021 18:10:51 GMT
Server
Apache
Cache-Control
private, no-cache, no-store, max-age=0
Connection
close
X-Content-Type-Options
nosniff
Vary
Accept-Encoding
Content-Encoding
gzip
Transfer-Encoding
chunked
Content-Type
text/html
Set-Cookie
BIGipServerab_mailtracking_80=!27ctHbkGujs+4tu5yiPNdgcigIaMSXCC5rFIQ5qAAzrZo6bhmF3Z9cHgzDhPVB6qTv2Z1KsrY3vtuNw=; path=/; Httponly
Primary Request Cookie set kb
support.servicenow.com/
Redirect Chain
  • https://hi.service-now.com/kb_view.do?sysparm_article=KB0859576&campid=28216&cid=e:EM-eDM-MFA-15OCT20-AMS&mkt_tok=eyJpIjoiT0RVNFl6azVaVGxsWW1WaCIsInQiOiJCaDRRSjZ5Wk0zSlplNTMwc1Z0VnBjQTNFSklWSWVOcHJ...
  • https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
98 KB
21 KB 		Document
General
Check archive.org
Download Go to
Full URL
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Requested by
Host: em.servicenow.com
URL: http://em.servicenow.com/dc/kjAJss4NL2wBtnL7VOoiweultnGvGcOO17a0WwZUOJVUJanZn83YhEGwTXJyaTilEna3Af483tWrWJCvmKaANyujGpr3LnL_VAWt6tf_njI4kYt5A2nfMhFuKtMyAvERR5iHeBXWNiGALXa7KaBiCWos_2VMY5nYEPXavySt8fQ=/gF0Ipkl05007NS0nA000zoW
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
2c479453004ee57dcec616b0f026bac5ea4fdf37cdababfd1302f2e3207f7052
Security Headers
Name Value
Strict-Transport-Security max-age=63072000; includeSubDomains
X-Frame-Options SAMEORIGIN

Request headers

Host
support.servicenow.com
Connection
keep-alive
Pragma
no-cache
Cache-Control
no-cache
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Sec-Fetch-Site
cross-site
Sec-Fetch-Mode
navigate
Sec-Fetch-Dest
document
Referer
http://em.servicenow.com/dc/kjAJss4NL2wBtnL7VOoiweultnGvGcOO17a0WwZUOJVUJanZn83YhEGwTXJyaTilEna3Af483tWrWJCvmKaANyujGpr3LnL_VAWt6tf_njI4kYt5A2nfMhFuKtMyAvERR5iHeBXWNiGALXa7KaBiCWos_2VMY5nYEPXavySt8fQ=/gF0Ipkl05007NS0nA000zoW
Accept-Encoding
gzip, deflate, br
Accept-Language
en-US
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Referer
http://em.servicenow.com/dc/kjAJss4NL2wBtnL7VOoiweultnGvGcOO17a0WwZUOJVUJanZn83YhEGwTXJyaTilEna3Af483tWrWJCvmKaANyujGpr3LnL_VAWt6tf_njI4kYt5A2nfMhFuKtMyAvERR5iHeBXWNiGALXa7KaBiCWos_2VMY5nYEPXavySt8fQ=/gF0Ipkl05007NS0nA000zoW

Response headers

X-Frame-Options
SAMEORIGIN
X-Is-Logged-In
false
X-Transaction-ID
6f21df1adbb1
Pragma
no-store,no-cache
Cache-Control
no-cache,no-store,must-revalidate,max-age=-1
Expires
0
Referrer-Policy
same-origin
Content-Encoding
gzip
Content-Type
text/html;charset=UTF-8
Transfer-Encoding
chunked
Date
Thu, 21 Jan 2021 18:10:52 UTC
Server
ServiceNow
Set-Cookie
JSESSIONID=C941918700FA6005E8FD17F11D2DEF76; Path=/; HttpOnly; SameSite=None; Secure glide_user=; Max-Age=0; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; HttpOnly; SameSite=None; Secure glide_user_session=; Max-Age=0; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; HttpOnly; SameSite=None; Secure glide_user_route=glide.41e1a23c8ed12dee659813a749e6e78e; Max-Age=2147483647; Expires=Tue, 08-Feb-2089 21:25:00 GMT; Path=/; HttpOnly; SameSite=None; Secure BIGipServerpool_hi=2827049482.38462.0000; path=/; Httponly; Secure; SameSite=None; Secure
Strict-Transport-Security
max-age=63072000; includeSubDomains

Redirect headers

X-Is-Logged-In
false
X-Transaction-ID
4b21db9adbf1
Location
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Content-Length
0
Date
Thu, 21 Jan 2021 18:10:51 GMT
Server
ServiceNow
Set-Cookie
JSESSIONID=D2235BFF589D009750C7D5C9A21DFAC4; Path=/; HttpOnly; SameSite=None; Secure glide_user=; Max-Age=0; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; HttpOnly; SameSite=None; Secure glide_user_session=; Max-Age=0; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; HttpOnly; SameSite=None; Secure glide_user=; Max-Age=0; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; HttpOnly; SameSite=None; Secure glide_user_session=; Max-Age=0; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; HttpOnly; SameSite=None; Secure glide_user_route=glide.239c59af9f186a87da9e01fd462d4d92; Max-Age=2147483647; Expires=Tue, 08-Feb-2089 21:24:59 GMT; Path=/; HttpOnly; SameSite=None; Secure BIGipServerpool_hi=293952010.36414.0000; path=/; Httponly; Secure; SameSite=None; Secure
Strict-Transport-Security
max-age=63072000; includeSubDomains
sp-bootstrap.scss
support.servicenow.com/styles/scss/ 		203 KB
32 KB 		Stylesheet
General
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Full URL
https://support.servicenow.com/styles/scss/sp-bootstrap.scss?portal_id=45d6680fdb52220099f93691f0b8f5ad&v=433f72dedbf9a050a08a1ea66896197c
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
6fa68f3b204a492710e7643a02c8249df16221e1b5ceffea2b4ff5af2b5cce3d
Security Headers
Name Value
Strict-Transport-Security max-age=63072000; includeSubDomains

Request headers

Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date
Thu, 21 Jan 2021 19:10:53 MET
Content-Encoding
gzip
Last-Modified
Thu, 21 Jan 2021 17:53:50 MET
Server
ServiceNow
ETag
cc59edbe660621c4b0de4e1b746582df
Transfer-Encoding
chunked
Content-Type
text/css;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Strict-Transport-Security
max-age=63072000; includeSubDomains
Expires
Tue, 25 Jan 2022 18:10:53 GMT
js_includes_sp_libs_min.jsx
support.servicenow.com/scripts/ 		298 KB
105 KB 		Script
General
Check archive.org
Download Go to
Full URL
https://support.servicenow.com/scripts/js_includes_sp_libs_min.jsx?v=01-15-2021_1853&lp=Wed_Jan_13_21_44_38_GMT-08_00_2021&c=58_2461
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
da15cdf57e368e5120653824922c89806de2464285d2f9b257af24968dae78f3
Security Headers
Name Value
Strict-Transport-Security max-age=63072000; includeSubDomains

Request headers

Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date
Thu, 21 Jan 2021 19:10:53 MET
Content-Encoding
gzip
Last-Modified
Mon, 18 Jan 2021 04:01:33 UTC
Server
ServiceNow
Transfer-Encoding
chunked
Content-Type
text/javascript;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Strict-Transport-Security
max-age=63072000; includeSubDomains
Expires
Tue, 25 Jan 2022 18:10:53 GMT
js_includes_sp.jsx
support.servicenow.com/scripts/ 		2 MB
492 KB 		Script
General
Check archive.org
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Full URL
https://support.servicenow.com/scripts/js_includes_sp.jsx?v=01-15-2021_1853&lp=Wed_Jan_13_21_44_38_GMT-08_00_2021&c=58_2461
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
46545b77feebb617324a3732e79dd0c57f7d1c455c7b833c14ae32f3e475bc1c
Security Headers
Name Value
Strict-Transport-Security max-age=63072000; includeSubDomains

Request headers

Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date
Thu, 21 Jan 2021 19:10:53 MET
Content-Encoding
gzip
Last-Modified
Mon, 18 Jan 2021 04:01:33 UTC
Server
ServiceNow
Transfer-Encoding
chunked
Content-Type
text/javascript;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Strict-Transport-Security
max-age=63072000; includeSubDomains
Expires
Tue, 25 Jan 2022 18:10:53 GMT
app_com.jsdbx
support.servicenow.com/ 		607 B
832 B 		Script
General
Check archive.org
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Full URL
https://support.servicenow.com/app_com.jsdbx?c=16
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
a535500b8675350002b36c995dd69132f64695d8f130d7cb49637cee91eb607f
Security Headers
Name Value
Content-Security-Policy default-src 'self'; frame-ancestors 'self'; style-src 'self' 'unsafe-inline'
Strict-Transport-Security max-age=63072000; includeSubDomains
X-Content-Security-Policy sandbox

Request headers

Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Content-Security-Policy
default-src 'self'; frame-ancestors 'self'; style-src 'self' 'unsafe-inline'
Content-Encoding
gzip
X-Content-Security-Policy
sandbox
Last-Modified
Mon, 06 Mar 2017 15:36:07 UTC
Server
ServiceNow
Date
Thu, 21 Jan 2021 19:10:53 MET
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
text/javascript;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Content-Length
323
Expires
Tue, 25 Jan 2022 18:10:54 GMT
app_com.modelUtil.jsdbx
support.servicenow.com/ 		7 KB
3 KB 		Script
General
Check archive.org
Download Go to
Full URL
https://support.servicenow.com/app_com.modelUtil.jsdbx?c=20
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
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User-Agent
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Response headers

Content-Security-Policy
default-src 'self'; frame-ancestors 'self'; style-src 'self' 'unsafe-inline'
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gzip
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sandbox
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Server
ServiceNow
Date
Thu, 21 Jan 2021 19:10:53 MET
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
text/javascript;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Content-Length
2571
Expires
Tue, 25 Jan 2022 18:10:54 GMT
app_com.cxs.contextual_search.jsdbx
support.servicenow.com/ 		7 KB
2 KB 		Script
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https://support.servicenow.com/app_com.cxs.contextual_search.jsdbx?c=56
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Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
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149.96.45.217 , United States, ASN16839 (SNC, US),
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User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Content-Security-Policy
default-src 'self'; frame-ancestors 'self'; style-src 'self' 'unsafe-inline'
Content-Encoding
gzip
X-Content-Security-Policy
sandbox
Last-Modified
Thu, 29 Aug 2019 23:02:21 UTC
Server
ServiceNow
Date
Thu, 21 Jan 2021 19:10:53 MET
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
text/javascript;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Content-Length
1755
Expires
Tue, 25 Jan 2022 18:10:54 GMT
retina_icons.css
support.servicenow.com/styles/retina_icons/ 		16 KB
3 KB 		Stylesheet
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Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
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vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
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User-Agent
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Response headers

Date
Thu, 21 Jan 2021 19:10:53 MET
Content-Encoding
gzip
Last-Modified
Sat, 16 Jan 2021 03:09:56 MET
Server
ServiceNow
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
text/css;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Content-Length
2952
Expires
Tue, 25 Jan 2022 18:10:53 GMT
global.Redirect%20Users.jsdbx
support.servicenow.com/ 		7 KB
2 KB 		Script
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https://support.servicenow.com/global.Redirect%20Users.jsdbx?c=509
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Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
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vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
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Security Headers
Name Value
Content-Security-Policy default-src 'self'; frame-ancestors 'self'; style-src 'self' 'unsafe-inline'
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X-Content-Security-Policy sandbox

Request headers

Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Content-Security-Policy
default-src 'self'; frame-ancestors 'self'; style-src 'self' 'unsafe-inline'
Content-Encoding
gzip
X-Content-Security-Policy
sandbox
Last-Modified
Mon, 04 Jan 2021 09:39:08 MET
Server
ServiceNow
Date
Thu, 21 Jan 2021 19:10:53 MET
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
text/javascript;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Content-Length
1999
Expires
Tue, 25 Jan 2022 18:10:54 GMT
js
www.googletagmanager.com/gtag/ 		98 KB
39 KB 		Script
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https://www.googletagmanager.com/gtag/js?id=UA-29210697-1
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
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2a00:1450:4001:802::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
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Referer
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 21 Jan 2021 18:10:53 GMT
content-encoding
br
server
Google Tag Manager
access-control-allow-headers
Cache-Control
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
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*
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private, max-age=900
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true
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cross-origin
strict-transport-security
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alt-svc
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content-length
39537
x-xss-protection
0
expires
Thu, 21 Jan 2021 18:10:53 GMT
Google%20Analytics%20for%20Community.jsdbx
support.servicenow.com/ 		316 B
744 B 		Script
General
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https://support.servicenow.com/Google%20Analytics%20for%20Community.jsdbx?c=1
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Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
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Security Headers
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X-Content-Security-Policy sandbox

Request headers

Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Content-Security-Policy
default-src 'self'; frame-ancestors 'self'; style-src 'self' 'unsafe-inline'
Content-Encoding
gzip
X-Content-Security-Policy
sandbox
Last-Modified
Thu, 04 Apr 2019 10:45:12 UTC
Server
ServiceNow
Date
Thu, 21 Jan 2021 19:10:53 MET
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
text/javascript;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Content-Length
235
Expires
Tue, 25 Jan 2022 18:10:54 GMT
angular-touch.js
support.servicenow.com/scripts/angular_1.6.1/ 		9 KB
3 KB 		Script
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Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
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Security Headers
Name Value
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Referer
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User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date
Thu, 21 Jan 2021 19:10:53 MET
Content-Encoding
gzip
Last-Modified
Mon, 18 Jan 2021 04:01:32 UTC
Server
ServiceNow
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
text/javascript;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Content-Length
2514
Expires
Tue, 25 Jan 2022 18:10:54 GMT
app_com.aisa.app.jsdbx
support.servicenow.com/ 		125 B
595 B 		Script
General
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https://support.servicenow.com/app_com.aisa.app.jsdbx?c=78
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
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Security Headers
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X-Content-Security-Policy sandbox

Request headers

Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Content-Security-Policy
default-src 'self'; frame-ancestors 'self'; style-src 'self' 'unsafe-inline'
Content-Encoding
gzip
X-Content-Security-Policy
sandbox
Last-Modified
Tue, 01 Sep 2020 02:02:11 UTC
Server
ServiceNow
Date
Thu, 21 Jan 2021 19:10:53 MET
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
text/javascript;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Content-Length
87
Expires
Tue, 25 Jan 2022 18:10:54 GMT
app_com.aisa.utils.jsdbx
support.servicenow.com/ 		928 B
920 B 		Script
General
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https://support.servicenow.com/app_com.aisa.utils.jsdbx?c=3
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
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ServiceNow /
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Name Value
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Strict-Transport-Security max-age=63072000; includeSubDomains
X-Content-Security-Policy sandbox

Request headers

Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Content-Security-Policy
default-src 'self'; frame-ancestors 'self'; style-src 'self' 'unsafe-inline'
Content-Encoding
gzip
X-Content-Security-Policy
sandbox
Last-Modified
Tue, 01 Sep 2020 04:13:45 MEST
Server
ServiceNow
Date
Thu, 21 Jan 2021 19:10:53 MET
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
text/javascript;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Content-Length
410
Expires
Tue, 25 Jan 2022 18:10:54 GMT
app_com.aisa.search.jsdbx
support.servicenow.com/ 		2 KB
1 KB 		Script
General
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https://support.servicenow.com/app_com.aisa.search.jsdbx?c=12
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
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vip-149-96-45-217.cust.service-now.com
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ServiceNow /
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Security Headers
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X-Content-Security-Policy sandbox

Request headers

Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Content-Security-Policy
default-src 'self'; frame-ancestors 'self'; style-src 'self' 'unsafe-inline'
Content-Encoding
gzip
X-Content-Security-Policy
sandbox
Last-Modified
Tue, 13 Oct 2020 03:40:51 UTC
Server
ServiceNow
Date
Thu, 21 Jan 2021 19:10:53 MET
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
text/javascript;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Content-Length
684
Expires
Tue, 25 Jan 2022 18:10:54 GMT
app_com.aisa.search_ui_action.jsdbx
support.servicenow.com/ 		4 KB
2 KB 		Script
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https://support.servicenow.com/app_com.aisa.search_ui_action.jsdbx?c=69
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
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Security Headers
Name Value
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X-Content-Security-Policy sandbox

Request headers

Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Content-Security-Policy
default-src 'self'; frame-ancestors 'self'; style-src 'self' 'unsafe-inline'
Content-Encoding
gzip
X-Content-Security-Policy
sandbox
Last-Modified
Fri, 13 Nov 2020 18:18:11 MET
Server
ServiceNow
Date
Thu, 21 Jan 2021 19:10:54 MET
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
text/javascript;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Content-Length
1460
Expires
Tue, 25 Jan 2022 18:10:54 GMT
app_com.aisa.feedback.jsdbx
support.servicenow.com/ 		5 KB
2 KB 		Script
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https://support.servicenow.com/app_com.aisa.feedback.jsdbx?c=47
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
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Security Headers
Name Value
Content-Security-Policy default-src 'self'; frame-ancestors 'self'; style-src 'self' 'unsafe-inline'
Strict-Transport-Security max-age=63072000; includeSubDomains
X-Content-Security-Policy sandbox

Request headers

Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Content-Security-Policy
default-src 'self'; frame-ancestors 'self'; style-src 'self' 'unsafe-inline'
Content-Encoding
gzip
X-Content-Security-Policy
sandbox
Last-Modified
Fri, 13 Nov 2020 16:10:23 UTC
Server
ServiceNow
Date
Thu, 21 Jan 2021 19:10:54 MET
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
text/javascript;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Content-Length
1147
Expires
Tue, 25 Jan 2022 18:10:54 GMT
source-sans-pro-latin.css
support.servicenow.com/styles/fonts/source-sans-pro/ 		1 KB
630 B 		Stylesheet
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https://support.servicenow.com/styles/fonts/source-sans-pro/source-sans-pro-latin.css?v=433f72dedbf9a050a08a1ea66896197c
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
1c7c259141b903c0b2f76cd49515cee7cb34ecea8a59c08dd2a7304da457a871
Security Headers
Name Value
Strict-Transport-Security max-age=63072000; includeSubDomains

Request headers

Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date
Thu, 21 Jan 2021 19:10:54 MET
Content-Encoding
gzip
Last-Modified
Mon, 18 Jan 2021 04:01:33 UTC
Server
ServiceNow
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
text/css;charset=UTF-8
Cache-Control
public
x-edge-enc-proxy-static
true
Content-Length
267
Expires
Tue, 25 Jan 2022 18:10:54 GMT
css_includes_$sp.css
support.servicenow.com/styles/ 		42 KB
9 KB 		Stylesheet
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https://support.servicenow.com/styles/css_includes_$sp.css?v=433f72dedbf9a050a08a1ea66896197c
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
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Tue, 25 Jan 2022 18:10:55 GMT
sp-patch.css
support.servicenow.com/styles/ 		234 B
475 B 		Stylesheet
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Date
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Tue, 25 Jan 2022 18:10:55 GMT
font-awesome.css
support.servicenow.com/scripts/icon-fonts/font-awesome/css/ 		35 KB
8 KB 		Stylesheet
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Tue, 25 Jan 2022 18:10:56 GMT
page
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0
property
support.servicenow.com/api/snc/customurl/ 		139 B
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0
js_includes_sp_tinymce.js
support.servicenow.com/scripts/ 		386 KB
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analytics.js
www.google-analytics.com/ 		46 KB
18 KB 		Script
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source-sans-pro-v11-latin-regular.woff2
support.servicenow.com/styles/fonts/source-sans-pro/ 		16 KB
16 KB 		Font
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URL: https://support.servicenow.com/styles/fonts/source-sans-pro/source-sans-pro-latin.css?v=433f72dedbf9a050a08a1ea66896197c
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Tue, 25 Jan 2022 18:10:56 GMT
collect
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https://www.google-analytics.com/j/collect?v=1&_v=j87&a=153417497&t=pageview&_s=1&dl=https%3A%2F%2Fsupport.servicenow.com%2Fkb%3Fid%3Dkb_article_view%26sysparm_article%3DKB0859576&dr=http%3A%2F%2Fem.servicenow.com%2Fdc%2FkjAJss4NL2wBtnL7VOoiweultnGvGcOO17a0WwZUOJVUJanZn83YhEGwTXJyaTilEna3Af483tWrWJCvmKaANyujGpr3LnL_VAWt6tf_njI4kYt5A2nfMhFuKtMyAvERR5iHeBXWNiGALXa7KaBiCWos_2VMY5nYEPXavySt8fQ%3D%2FgF0Ipkl05007NS0nA000zoW&ul=en-us&de=UTF-8&dt=Knowledge%20Article%20View%20-%20Now%20Support%20Knowledge%20Portal&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&_u=IEBAAUABAAAAAC~&jid=1562304138&gjid=506707092&cid=486387665.1611252656&tid=UA-29210697-1&_gid=421501167.1611252656&_r=1&gtm=2ou1d0&z=1504089584
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server
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Fri, 01 Jan 1990 00:00:00 GMT
fontawesome-webfont.woff2
support.servicenow.com/scripts/icon-fonts/font-awesome/fonts/ 		75 KB
76 KB 		Font
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URL: https://support.servicenow.com/scripts/icon-fonts/font-awesome/css/font-awesome.css?v=433f72dedbf9a050a08a1ea66896197c
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Tue, 25 Jan 2022 18:10:56 GMT
handshake
support.servicenow.com/amb/ 		340 B
776 B 		XHR
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URL: https://support.servicenow.com/scripts/js_includes_sp_libs_min.jsx?v=01-15-2021_1853&lp=Wed_Jan_13_21_44_38_GMT-08_00_2021&c=58_2461
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HTTP/1.1
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TLS 1.2, ECDHE_RSA, AES_128_GCM
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149.96.45.217 , United States, ASN16839 (SNC, US),
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0
global.Redirect%20Users.jsdbx
support.servicenow.com/ 		7 KB
2 KB 		Script
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URL: https://support.servicenow.com/scripts/js_includes_sp.jsx?v=01-15-2021_1853&lp=Wed_Jan_13_21_44_38_GMT-08_00_2021&c=58_2461
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Tue, 25 Jan 2022 18:10:57 GMT
ga.js
ssl.google-analytics.com/ 		45 KB
17 KB 		Script
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URL: http://em.servicenow.com/dc/kjAJss4NL2wBtnL7VOoiweultnGvGcOO17a0WwZUOJVUJanZn83YhEGwTXJyaTilEna3Af483tWrWJCvmKaANyujGpr3LnL_VAWt6tf_njI4kYt5A2nfMhFuKtMyAvERR5iHeBXWNiGALXa7KaBiCWos_2VMY5nYEPXavySt8fQ=/gF0Ipkl05007NS0nA000zoW
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Full URL
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  • https://support.servicenow.com/sys_attachment_java.do?sys_id=e4ef0b491b48a0506531ea89bd4bcbd3
90 KB
91 KB 		Image
General
Check archive.org
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Full URL
https://support.servicenow.com/sys_attachment_java.do?sys_id=e4ef0b491b48a0506531ea89bd4bcbd3
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
237de652417a86a6ffcfc1e7921643dce4c36522a223ec196707ff1276bdeecf
Security Headers
Name Value
Strict-Transport-Security max-age=63072000; includeSubDomains

Request headers

Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Pragma
no-store,no-cache
Date
Thu, 21 Jan 2021 19:10:58 MET
x-edge-enc-proxy-attachment
true
Server
ServiceNow
Transfer-Encoding
chunked
Content-Type
image/png;charset=UTF-8
X-Transaction-ID
3c311fde1b35
Cache-Control
public
x-edge-enc-proxy-static
true
Content-Disposition
attachment; filename*= UTF-8''Pasted%20image.png
Strict-Transport-Security
max-age=63072000; includeSubDomains
X-Is-Logged-In
false
Expires
Sat, 20 Feb 2021 18:10:58 GMT

Redirect headers

Location
sys_attachment_java.do?sys_id=e4ef0b491b48a0506531ea89bd4bcbd3
X-Transaction-ID
f031d79e1b35
Date
Thu, 21 Jan 2021 19:10:58 MET
Server
ServiceNow
X-Is-Logged-In
false
Content-Length
0
Strict-Transport-Security
max-age=63072000; includeSubDomains
kb_task.gifx
support.servicenow.com/images/icons/ 		567 B
791 B 		Image
General
Check archive.org
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Full URL
https://support.servicenow.com/images/icons/kb_task.gifx
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
7613f1fa2da76ce92f666d27b6c1dbb844a6aab5ee3ed264f9c155dc183ed9da
Security Headers
Name Value
Strict-Transport-Security max-age=63072000; includeSubDomains

Request headers

Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date
Thu, 21 Jan 2021 19:10:58 MET
Content-Encoding
gzip
Last-Modified
Sat, 16 Jan 2021 03:09:56 MET
Server
ServiceNow
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
image/gif
Cache-Control
public
x-edge-enc-proxy-static
true
Accept-Ranges
bytes
Content-Length
419
Expires
Tue, 25 Jan 2022 18:10:58 GMT
connect
support.servicenow.com/amb/ 		275 B
615 B 		XHR
General
Check archive.org
Download Go to
Full URL
https://support.servicenow.com/amb/connect
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/scripts/js_includes_sp_libs_min.jsx?v=01-15-2021_1853&lp=Wed_Jan_13_21_44_38_GMT-08_00_2021&c=58_2461
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
06bf0b58f8065094d86b6b231b9b145783a9f55abb90b52a883dc21a2da31bf4
Security Headers
Name Value
Strict-Transport-Security max-age=63072000; includeSubDomains
X-Content-Type-Options nosniff

Request headers

X-Transaction-Source
Interface=Service-Portal,Interface-Type=kb,Interface-SysID=45d6680fdb52220099f93691f0b8f5ad
Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Content-Type
application/json;charset=UTF-8

Response headers

Pragma
no-store,no-cache
Date
Thu, 21 Jan 2021 18:10:57 UTC
X-Content-Type-Options
nosniff
Server
ServiceNow
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
application/json;charset=UTF-8
Cache-Control
no-cache,no-store,must-revalidate,max-age=-1
Content-Length
275
Expires
0
/
support.servicenow.com/amb/ 		175 B
618 B 		XHR
General
Check archive.org
Download Go to
Full URL
https://support.servicenow.com/amb/
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/scripts/js_includes_sp_libs_min.jsx?v=01-15-2021_1853&lp=Wed_Jan_13_21_44_38_GMT-08_00_2021&c=58_2461
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
9330b18c6a6f2670edd947841f377d16bb3a11805df400bd915a91d0197d5202
Security Headers
Name Value
Strict-Transport-Security max-age=63072000; includeSubDomains
X-Content-Type-Options nosniff

Request headers

X-Transaction-Source
Interface=Service-Portal,Interface-Type=kb,Interface-SysID=45d6680fdb52220099f93691f0b8f5ad
Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Content-Type
application/json;charset=UTF-8

Response headers

Pragma
no-store,no-cache
Date
Thu, 21 Jan 2021 19:10:57 MET
X-Content-Type-Options
nosniff
Server
ServiceNow
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
application/json;charset=UTF-8
Cache-Control
no-cache,no-store,must-revalidate,max-age=-1
Content-Length
175
Expires
0
connect
support.servicenow.com/amb/ 		135 B
577 B 		XHR
General
Check archive.org
Download Go to
Full URL
https://support.servicenow.com/amb/connect
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/scripts/js_includes_sp_libs_min.jsx?v=01-15-2021_1853&lp=Wed_Jan_13_21_44_38_GMT-08_00_2021&c=58_2461
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
abd8eddc3b4b7461a13370f45990ba94a00724db55cb83242757d7ee7e3524ec
Security Headers
Name Value
Strict-Transport-Security max-age=63072000; includeSubDomains
X-Content-Type-Options nosniff

Request headers

X-Transaction-Source
Interface=Service-Portal,Interface-Type=kb,Interface-SysID=45d6680fdb52220099f93691f0b8f5ad
Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Content-Type
application/json;charset=UTF-8

Response headers

Pragma
no-store,no-cache
Date
Thu, 21 Jan 2021 19:10:57 CET
X-Content-Type-Options
nosniff
Server
ServiceNow
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
application/json;charset=UTF-8
Cache-Control
no-cache,no-store,must-revalidate,max-age=-1
Content-Length
135
Expires
0
handshake
support.servicenow.com/amb/ 		340 B
776 B 		XHR
General
Check archive.org
Download Go to
Full URL
https://support.servicenow.com/amb/handshake
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/scripts/js_includes_sp_libs_min.jsx?v=01-15-2021_1853&lp=Wed_Jan_13_21_44_38_GMT-08_00_2021&c=58_2461
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
fb1b1dc4eb20343d9bb0955560459b188037ae123bdeb6a34a9e1b7148204e0f
Security Headers
Name Value
Strict-Transport-Security max-age=63072000; includeSubDomains
X-Content-Type-Options nosniff

Request headers

X-Transaction-Source
Interface=Service-Portal,Interface-Type=kb,Interface-SysID=45d6680fdb52220099f93691f0b8f5ad
Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Content-Type
application/json;charset=UTF-8

Response headers

Pragma
no-store,no-cache
Date
Thu, 21 Jan 2021 19:10:58 MET
X-Content-Type-Options
nosniff
Server
ServiceNow
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
application/json;charset=UTF-8
Cache-Control
no-cache,no-store,must-revalidate,max-age=-1
Content-Length
340
Expires
0
connect
support.servicenow.com/amb/ 		237 B
577 B 		XHR
General
Check archive.org
Download Go to
Full URL
https://support.servicenow.com/amb/connect
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/scripts/js_includes_sp_libs_min.jsx?v=01-15-2021_1853&lp=Wed_Jan_13_21_44_38_GMT-08_00_2021&c=58_2461
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
8d5c9169cf74a9eaf114d102964e1a12f729931a271c48f19d71b71713d51af0
Security Headers
Name Value
Strict-Transport-Security max-age=63072000; includeSubDomains
X-Content-Type-Options nosniff

Request headers

X-Transaction-Source
Interface=Service-Portal,Interface-Type=kb,Interface-SysID=45d6680fdb52220099f93691f0b8f5ad
Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Content-Type
application/json;charset=UTF-8

Response headers

Pragma
no-store,no-cache
Date
Thu, 21 Jan 2021 19:10:58 MET
X-Content-Type-Options
nosniff
Server
ServiceNow
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
application/json;charset=UTF-8
Cache-Control
no-cache,no-store,must-revalidate,max-age=-1
Content-Length
237
Expires
0
amb_session_setup.do
support.servicenow.com/ 		0
454 B 		XHR
General
Check archive.org
Download Go to
Full URL
https://support.servicenow.com/amb_session_setup.do
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/scripts/js_includes_sp_libs_min.jsx?v=01-15-2021_1853&lp=Wed_Jan_13_21_44_38_GMT-08_00_2021&c=58_2461
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855
Security Headers
Name Value
Strict-Transport-Security max-age=63072000; includeSubDomains

Request headers

X-Transaction-Source
Interface=Service-Portal,Interface-Type=kb,Interface-SysID=45d6680fdb52220099f93691f0b8f5ad
X-UserToken
ab21df1adbb1e050a08a1ea66896198168bae0e06e5905445c942bc1d818de044612b4d8
X-CometD_SessionID
3o2ke28tvqsvg9h5fpt1glig5qmq
Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Content-type
application/json;charset=UTF-8

Response headers

X-Transaction-ID
b0315fde1b35
Date
Thu, 21 Jan 2021 19:10:58 MET
Server
ServiceNow
X-Is-Logged-In
false
Content-Length
0
Strict-Transport-Security
max-age=63072000; includeSubDomains
connect
support.servicenow.com/amb/ 		0
0
/
support.servicenow.com/amb/ 		174 B
514 B 		XHR
General
Check archive.org
Download Go to
Full URL
https://support.servicenow.com/amb/
Requested by
Host: support.servicenow.com
URL: https://support.servicenow.com/scripts/js_includes_sp_libs_min.jsx?v=01-15-2021_1853&lp=Wed_Jan_13_21_44_38_GMT-08_00_2021&c=58_2461
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
149.96.45.217 , United States, ASN16839 (SNC, US),
Reverse DNS
vip-149-96-45-217.cust.service-now.com
Software
ServiceNow /
Resource Hash
339f5ac8dac66a3e22d89317df05eac9db101a1ef22e032af16c44852cf93abd
Security Headers
Name Value
Strict-Transport-Security max-age=63072000; includeSubDomains
X-Content-Type-Options nosniff

Request headers

X-Transaction-Source
Interface=Service-Portal,Interface-Type=kb,Interface-SysID=45d6680fdb52220099f93691f0b8f5ad
Referer
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Content-Type
application/json;charset=UTF-8

Response headers

Pragma
no-store,no-cache
Date
Thu, 21 Jan 2021 19:10:58 MET
X-Content-Type-Options
nosniff
Server
ServiceNow
Strict-Transport-Security
max-age=63072000; includeSubDomains
Content-Type
application/json;charset=UTF-8
Cache-Control
no-cache,no-store,must-revalidate,max-age=-1
Content-Length
174
Expires
0

Failed requests

These URLs were requested, but there was no response received. You will also see them in the list above.

Domain
support.servicenow.com
URL
https://support.servicenow.com/amb/connect

Verdicts & Comments Add Verdict or Comment

143 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| ontransitionrun object| ontransitionstart object| ontransitioncancel object| cookieStore function| showDirectoryPicker function| showOpenFilePicker function| showSaveFilePicker object| trustedTypes boolean| crossOriginIsolated object| snWebaConfig object| NOW number| g_tz_offset string| g_tz number| g_first_day_of_week number| g_date_picker_first_day_of_week number| g_notif_timeout string| g_ck number| g_searchWaitTime boolean| g_amb_on_login string| g_lang string| g_system_lang string| g_user_date_time_format string| g_user_date_format string| g_user_decimal_separator string| g_user_grouping_separator string| g_text_direction string| g_accessibility boolean| g_accessibility_visual_patterns string| g_glide_list_separator boolean| g_sort_elements_by_session_language boolean| g_dirty_form_warning_enabled string| g_mandatory_field_msg string| g_field_error_msg boolean| g_tinymce_remove_script_host boolean| g_tinymce_convert_urls boolean| g_tinymce_relative_urls boolean| g_datepicker_validation_enable boolean| g_choices_show_missing string| g_builddate boolean| g_has_agent_chat_config boolean| g_user_is_admin boolean| g_persist_msgs_through_page_nav boolean| g_attachment_force_download_all_mime_types string| g_attachment_force_download_mime_type boolean| g_has_encryption_context boolean| logged_in object| SN_APP_RESOURCES function| ScopedGlideDialogWindowGenerator function| ScopedGlideAjaxGenerator function| ScopedGFormGenerator function| parseKeyValue function| getSpPageUrl function| getHeaders function| $ function| jQuery object| angular function| countWatchers object| CustomEventManager object| GlideWebAnalytics object| MONTH_NAMES object| DAY_NAMES function| LZ function| isDate function| compareDates function| formatDateServer function| formatDate function| _isInteger function| _getInt function| getDateFromFormat function| parseDate function| getDurationString function| getUserDateTime function| convertUtcTimeToUserTimeMs function| convertUserTimeToUtcTimeMs function| formatPhone function| formatClean function| formatCurrency function| formatNumber function| parseFraction function| formatCents function| formatDollar function| padLeft function| getDecimalSeparator function| getGroupingSeparator function| alertError function| spLoadMaps function| spLoadScript function| initMap number| ATTACHMENT_SIZE_ERROR number| EXTENSION_ERROR number| SUCCESS number| MB_TO_BYTES function| validateAttachmentVariable function| getDuplicateFields object| _self object| Prism object| amb object| g_ambClient function| applyPresenceArray function| autosize object| journalModel function| SNAnalytics function| moment object| Select2 function| Sortable function| _ object| snmCabrillo undefined| amdWeb object| ES6Promise object| glideFormFieldFactory object| catalogVariableHandler object| glideFormFactory object| UI_POLICY_TYPES object| uiPolicyFactory object| uiScriptFactory object| glideFormEnvironmentFactory object| glideModalFactory object| glideRequest function| GlideAjax function| GlideRecord function| GlideUser object| core function| setImmediate function| clearImmediate object| regeneratorRuntime boolean| _babelPolyfill object| GlideSignals object| customUrlDetails boolean| HI_SKIP_REDIRECTION object| google_tag_manager object| dataLayer string| tabGUID object| google_tag_data string| GoogleAnalyticsObject function| ga object| gaplugins object| gaGlobal object| gaData number| mce-data-1esj28qkl object| tinyMCE object| tinymce object| _gaq object| _gat

6 Cookies

Domain/Path Name / Value
.servicenow.com/ Name: _gat_gtag_UA_29210697_1
Value: 1
.servicenow.com/ Name: _ga
Value: GA1.2.486387665.1611252656
support.servicenow.com/ Name: BIGipServerpool_hi
Value: 2827049482.38462.0000
support.servicenow.com/ Name: glide_user_route
Value: glide.41e1a23c8ed12dee659813a749e6e78e
.servicenow.com/ Name: _gid
Value: GA1.2.421501167.1611252656
support.servicenow.com/ Name: JSESSIONID
Value: C941918700FA6005E8FD17F11D2DEF76

2 Console Messages

Source Level URL
Text
console-api log URL: https://support.servicenow.com/scripts/js_includes_sp.jsx?v=01-15-2021_1853&lp=Wed_Jan_13_21_44_38_GMT-08_00_2021&c=58_2461(Line 911)
Message:
amb.MessageClient [INFO] >>> connection exists, request satisfied
console-api log URL: https://support.servicenow.com/scripts/js_includes_sp.jsx?v=01-15-2021_1853&lp=Wed_Jan_13_21_44_38_GMT-08_00_2021&c=58_2461(Line 911)
Message:
amb.ServerConnection [ERROR] Connection broken

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
X-Content-Type-Options nosniff

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

em.servicenow.com
hi.service-now.com
ssl.google-analytics.com
support.servicenow.com
www.google-analytics.com
www.googletagmanager.com
support.servicenow.com
149.96.45.217
199.15.213.48
2a00:1450:4001:802::2008
2a00:1450:4001:803::2008
2a00:1450:4001:824::200e
01dbc1f3dc46c3738bf93b9c378ddeae777b2767c8a5be832ff3de5e129e782e
06bf0b58f8065094d86b6b231b9b145783a9f55abb90b52a883dc21a2da31bf4
0e3faeee7eb8711bf66111f9adc23a7b73aeede850a3b95ba4bdb0ebce10e15c
1259ea99bd76596239bfd3102c679eb0a5052578dc526b0452f4d42f8bcdd45f
14aebeffdb64c0acd5c8af9c33fd2eb6a8d2eb257d7083ecf1cd89af3e9f08fc
177b4487ce92f3a0503528be211efa10a1c623ee0eacf73324822c63bf45a840
18ff79201d2a7de73b3a6a9018e92c49328c17de1e7c0683c06b433b2a8e53f0
1c7c259141b903c0b2f76cd49515cee7cb34ecea8a59c08dd2a7304da457a871
237de652417a86a6ffcfc1e7921643dce4c36522a223ec196707ff1276bdeecf
24c7f52e8eb84b3e3eb66411611fe4a61a8e74da5afb82b91e191a9a473db707
2c479453004ee57dcec616b0f026bac5ea4fdf37cdababfd1302f2e3207f7052
339f5ac8dac66a3e22d89317df05eac9db101a1ef22e032af16c44852cf93abd
45f0973e56b3e7a62e34fe00e671c2ef4c67152e2e548940566aaaf9069b48f2
46545b77feebb617324a3732e79dd0c57f7d1c455c7b833c14ae32f3e475bc1c
4f64232b6de807651571dc3444b391e1fcf1592bcb088af7bb37005bea687010
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