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E-OSCAR 4.0 INFO HUB

QUICK UPDATES ABOUT E-OSCAR 4.0


QUICK UPDATES ABOUT E-OSCAR 4.0

Visit this site frequently to stay on top of important updates, quick news
items, information on hotfixes and bug releases, and more.



RESPONSE CODE VALIDATION (RC01, RC03, RC07)

One of the enhancements we added to e-OSCAR 4.0 was that the app now prefills
certain consumer information from the request. This was done to save time for
associates in reviewing and validating that information. That said, however, the
rules engine in the application sees any data in a response field - even if the
same as the request data - as a modification. Because of this, if you select a
Response Code indicating that you have not modified any account information, an
error message is displayed along with a “Clear Account Information” button under
the Response Code field. Clicking this button will clear out all data in the
response fields of the Account Information page (as nothing was modified, it
does not need to be sent to the CRA) and then allow you to submit the ACDV using
the Submit button. 

THURSDAY, MAY 9TH

Our support team has made a determination that our Stage Testing environment
will require a system outage next Monday (5/13) in preparation of our upcoming
DR Exercise.

 

This will impact Users in the Stage User Interface and in Stage API.



We will bring the application down beginning at 5pm ET.  Our expectation is that
the application and API services will be available again no later than 8pm ET.



We do not expect to send additional communications out about this outage -
unless something occurs that will require the outage to last longer than the
tiime period described above.



THURSDAY, APRIL 11TH

Production release eo2024.05 will be released on Thursday, April 11 beginning at
6:00pm ET. This release will be comprised of bug fixes and updates.



Release notes can be found HERE.

MONDAY, APRIL 29TH

Production release eo2024.06 will be released on Thursday, May 2 beginning at
6:00pm ET. This release will implement one significant update to the way errors
are presented within the e-OSCAR System user interface..



Release notes can be found HERE.

THURSDAY, MARCH 21ST

Production release eo2024.04 will be released on Thursday, March 21 beginning at
6:00pm ET. This release will be comprised of bug fixes and updates.



Release notes can be found HERE.

TUESDAY, FEBRUARY 6TH

Production release eo2024.02 will be released on Thursday, February 8 beginning
at 6:00pm ET. This release will be comprised of bug fixes and updates.



Release notes can be found HERE.

TUESDAY, JANUARY 16TH

Production release eo2024.01 will be released on Thursday, January 18 beginning
at 6:00pm ET. This release will be comprised of bug fixes and updates.



Release notes can be found HERE.

THURSDAY, DECEMBER 14TH, 7:00AM

Production release eo2023.10 will be released on Thursday, December 14 beginning
at 6:00pm ET. This release will be comprised of bug fixes and updates.



Release notes can be found HERE.

WEDNESDAY, DECEMBER 6TH, 11:30AM

Effective 12/5/2023 two new Response Codes have been added to e-OSCAR in
response to Data Furnisher Requests. 

 

The new codes are 12 and 13.

12- Information was accurate as of last submission due to recent account
activity

13 – Information was accurate as of last submission and was deleted due to data
furnisher policy. 



The use of these Response Codes is not mandatory and is subject to each Data
Furnisher's internal policies and procedures. This does not change the
availability of the existing Response Codes.



For more information, please go to e-OSCAR University Learning Management System
for Training and Job Aids..

FRIDAY, OCTOBER 27TH, 3:30PM

Last night, we deployed a number of items on our quest to continue to fix
ongoing issues uncovered with the e-OSCAR 4.0 application.



 * AUD Notification Activity Reports & AUD Notification Archives: The existing
   fields for Date Created, Correction Indicator and Account Number are now
   populating on the AUD Notification Activity Reports and Archives. These
   fields existed previously on these reporting but were not always populating
   for all cases.

 * Date Range Selection on Activity Reports - We updated the date-range
   selectors on Activity Reports to present the following message when the
   number of days between the “Start Date” and “End Date” exceed 31 days, but is
   only prompted upon choosing an “End Date”: “Date range must be less than 31
   days apart”.

 * Validation logic applicable to Portfolio Indicators - We updated a specific
   error code within the application to read, “Purchased From or Sold To Name
   cannot be blank when Portfolio Indicator 1 or 2 is entered” as Portfolio
   Indicator 9 should not trigger the error.

 * Archive Bugs in e-OSCAR User Interface -
   
   * The selection of ‘Frequency’ is now required for all Reoccurring Archive
     Requests.
   
   * The ACDV Archive Report was updated to include both date and time values in
     the ACDVResp_Response_Date_Time column.
   
   * Updated image file names to include ACDV Case ID or Notification Case ID.
   
   * We remedied image file name discrepancies between UI and API cases and
     discrepancies in image counts for UI and API cases.

 * Registration Subcode Audit View - Updates were made to the Subcode Audit in
   e-OSCAR User Interface to ensure that all values (such as ‘Action’ and
   ‘Status’) are displayed appropriately.

FRIDAY, OCTOBER 20TH, 11:30AM

We will be deploying remediations for the following bugs and dissues tonight:



 * Image Count on the Summary Panel does not reflect the image count for
   associated images for ACDV and Notification cases

 * Upon reviewing an associated Image (for ACDV and Notification cases), the
   image is no longer reflected in the UI as being available for viewing

 * Once an Image has been accessed by one operator, no other operator can view
   the Image

MONDAY, OCTOBER 16TH, 9:00AM

The following updates and bug fixes were applied to the e-OSCAR application last
week:

 

Cancel’ AUD Updates: Data Furnishers are now able to select one of the following
options after clicking the Cancel button within an AUD:

 * “Save and Close” - Saves the work done and places the AUD in the operator’s
   Worklist

 * “Continue Working” – returns the operator to the AUD form to continue
   working, and

 * “Delete” – deletes the AUD form from the system. AUD will not be moved to the
   Worklist nor will it be displaying in any reporting.

 

These options are available in the AUD regardless of whether the AUD is in a
‘New’ or ‘Pending-Review’ status.



AUD Notification:

 * We have added Date Created, Correction Indicator and Account Number to the
   AUD Notification Workqueue list, Activity Reports and Archives.

 * AUD Notifications are now able to be searched and located via Work Queue,
   Work List and Case Search

 

Payment History Grid Update - We have applied a fix to prevent a leading dash
being added to ACDV request fields when an ACDV is created in one calendar month
and images are linked to the dispute in the following calendar month.

THURSDAY, OCT 5TH, 10:30AM

ARCHIVES: (for ACDV, Block Notification & DR Notification) - These are working -
meaning you can get a CSV file with records per your requested Archive criteria
via date range.

 * Some data limitations and file size constraints might hinder your ability to
   retreive large data sets & a high volume of images (only if the ARchive
   includes images). We're still working on that

 * There are no data size limitations that should impact your Archive files if
   you are not including images.

 * In the meantime, we suggest that you schedule smaller Archive runs; even as
   small as a day's worth of data depending upon the size of images associated
   with your Archive file.

 * We have improved the way images are saved in Archive files to better
   associate images with their corresponding transactions (by replacing Image ID
   with Image Name per respective image). A future change will be to ensure all
   image names include Case ID.

 * Whether or not images are included in the schedule, the Archive file (for
   ACDV & Block/DR Notifications) will always include all image related fields
   at the end of the file



REPORT CARDS: As a result of a variety of updates, we believe that all monthly
Report Cards are accurate now. If you find data that causes you to think
otherwise, please open a support ticket immediately.



PRODUCTIVITY REPORTS:  Numerous fixes for Productivity Report issues were
deployed in mid-September. As a reult, we believe that the data in these reports
are accurate.



REINSERTION SUMMARY PANEL UPDATES: We added the following fields to the
Reinsertion Summary Panel: ACDV Control Number, ACDV Response Due Date, Dispute
Code 1 & 2, FCRA Relevant Information, and Data Furnisher Name. In addition, we
added a Case ID link back (within the Reinsertion Summary Panel) to the original
ACDV that was used to generate the Reinsertion.



AUD NOTIFICATION ACTIVITY REPORT: We will be implementing a variety of bug fixes
relating to AUD Notification Activity Reports in our next release (October
12th).



RESPONSE DUE DATE (RDD) IN WORKLIST: We have added a column including the RDD in
the Worklist. This wll help Operators and management identify the most urgent
items in an operator’s worklist.



ZIP +4 CORRECTIONS: We have updated the e-OSCAR application to exclude the last
4 from all validations, in keeping with previously announced guidance from the
CRAs.



UNIT LISTING: We have replaced the Created column in the Incoming ACDV and Case
Review Workqueues with a Unit column in order to help you determine which Unit
the case resides. The Skill column remains available.



BUSINESS TYPE CHANGE: Business Type changes for Registrations will now take
effect after the change has occurred and the operator has logged out and logged
back in again.

FRIDAY, SEPT 8TH, 10:30AM

ARCHIVES: We have received a variety of requests about the availability of
Archive data from the e-OSCAR application.  Our team is investigating the
reported issues and hopes to deploy a Hot Fix to remediate issues preventing the
download of Archive files next week. Stay tuned for more details, including the
actual date of the Hot Fix.  Until we release this update, Archive data may not
be available for download. We appreciate the importance of the availability of
Archive data and will ensure that all data is preserved for appropriate download
upon the remediation of these issues.



NEXT RELEASE: Our next scheduled e-OSCAR release is targeted for September 19th.
Among the items that we expect to deploy during that release will be a variety
of updates impacting the Productivity Report within e-OSCAR. We expect to
publish Release Notes late next week.

WEDNESDAY, AUG 30TH, 11:00AM

Last night, we deployed a release to correct a few bugs and technical backlog.
You can find release notes here.

THURSDAY, AUG 17TH, 7:00PM

We have posted a new video called "The Difference between Save+Exit & Submit" in
both the e-OSCAR Learning Management System and on our e-OSCAR TV channel on
Vimeo (https://vimeo.com/855530771)



We will be deploying our next release on Friday, Aug 19th, beginning at 6:00pm
ET. There WILL NOT be any expected downtime, but you may be briefly logged out
of the application. You should be able to immediately log back in.

Items being deployed include:



 1. Updating the following API calls so that the ResponseDate is retreived in
    EST instead of GMT.  /acdvresp/v2/get/{acdvCtrlNum} and /acdvresp/v2/getList

 2. Increasing the processing speed for the Auto Assign ACDV function

 3. Adding Case ID as the last column in the ACDV Archive when images are
    included with the Archive in order to make it easier to associate images
    with their corresponding ACDV

 4. Correcting a validation error that prevented DOB from being later than Date
    of Account Open when ECOA Code 3 is used

 5. Corrected inability to update consumer Middle Name verification indicator
    from the Review Screen

 6. Added a check box on the Organization Management screen to enable
    Like/Linked functionality for ACDV and AUD.  If checked, the Like/Linked
    functionality will be displayed within ACDV and AUD transactions

 7. Added Skill as the last column on the Incoming ACDV Work Queue

 8. In order to reduce the likelihood of multiple Operators accessing
    transactions simultaneously, we are implementing the following:
    
    * An update that will immediately move any transaction accessed (through
      case search, Work Queue, or Recents) to the Worklist of the user accessing
      the record.
    
    * Rendering transactions on an Operator's Worklist as "Read Only" to all
      other Operators.
    
    * When establishing a linkage to Like/Linked transactions by clicking
      "Connect Cases", all linked cases will move to the Worklist of the
      Operator that clicked "Connect Cases".  
    
    * Identifying the "Leader" and "Follower" cases by including the words
      Leader or Follower above the linked ACDVs section
    
    * Upon submission of a Leader case, all response information except Response
      Code is pre-filled to all Follower cases.  

WEDNESDAY, FEBRUARY 28TH

Production release eo2024.03 will be released on Thursday, February 29 beginning
at 6:00pm ET. This release will be comprised of bug fixes and updates.



Release notes can be found HERE.




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