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<div class="htmleditor-text-wrapper "
style="letter-spacing:0.0em;font-family:Lato, 'Myriad Pro', 'Trebuchet MS',
Ubuntu, sans-serif;font-weight:400;font-style:normal;"><font color="#cc0000"
style="font-style: normal; font-size: 16px;" class="module-font-16">Triangle
Rewards™ Program </font><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0);"><span style="font-weight:
400;">This page sets out important information about the Triangle Rewards
program (the Program) – the program that rewards you with electronic Canadian
Tire Money when you shop at participating Canadian Tire® stores, on-line
at <a href="canadiantire.ca">canadiantire.ca</a> and at Canadian Tire
gas bars. The Program is made available by Canadian Tire Corporation, Limited
(referred to as </span><b>Canadian Tire</b> or we) on the following terms and
conditions.</div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0);"><b>Participating in the Program</b></div><div
style="font-size: 12px; color: rgb(0, 0, 0);">In order to collect and redeem
electronic Canadian Tire Money (<b>eCTM®</b>), you must become a member (<b>a
Member</b>). Membership is open to you if you are an individual, you reside in
Canada and you are of the age of majority in the province in which you
reside. </div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0);"><span style="font-weight: 400;">You can
become a Member by (i) completing the registration process online at
canadiantire.ca (the</span><b> Program Website</b>) or (ii) by downloading the
Program application to your mobile phone or device (the <b>Program App</b>)
which you can receive information on by calling Program customer service at
1-800-226-8473 or by visiting the Program Website, or (iii) by applying for a
credit card issued by Canadian Tire Bank that is designated as being linked to
the Program (a Program Payment Card), or (iv) by calling customer service at
1-800-226-8473 after you have picked up a Triangle Rewards Card in
store.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">If you apply for a Program Credit
Card and are not approved you will still become a Member of the Triangle Rewards
Program if</div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">you provided all of the necessary information unless,
at time of application for the Program Credit Card, you were advised
that</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);
font-weight: 400;">you would have to enroll separately in the Triangle Rewards
Program in the event your credit card application was declined or</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;">unless we otherwise notify you in writing. </div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0);"><b>Triangle Rewards Cards</b></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0);"><span style="font-weight: 400;">Each
Member may receive a Triangle Rewards Program card (a Triangle Rewards Card)
that is linked to a Triangle Rewards Account. Your eCTM will be stored in that
account. If you do not receive a </span><b>Triangle Rewards Card</b><span
style="font-weight: 400;"> you will need to use a </span><b>Cardless Method
</b>(see below) when you collect or redeem eCTM. </div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">Any Program Credit Cards that are issued to a Member
will also be linked to that Member’s Triangle Rewards Account. If a Member has
multiple Program Credit Cards they cannot be linked to the same Triangle Rewards
Account.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">A Member can request the issuance
of additional Triangle Rewards Cards that have the same account number as that
Member’s Triangle Rewards Account.</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);"><b>Collecting
electronic Canadian Tire Money</b></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0);"><span style="font-weight: 400;">eCTM can
be collected when you purchase </span><b>Eligible Merchandise</b> (see below) at
participating Canadian Tire stores or on-line at <a
href="canadiantire.ca">canadiantire.ca</a> (or such other web site as may be
designated by Canadian Tire from time to time). eCTM is calculated on the
pretax, purchase amount (or eligible portion thereof) and is rounded to the
nearest cent. To collect eCTM you must present a Triangle Rewards Card (or use a
Cardless Method described below). You can also collect eCTM on that portion of a
purchase charged to a Program Credit Card. The Program Credit Card must be
linked to a Triangle Rewards Account at the time the purchase is made in order
to collect eCTM.</div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">eCTM can also be
collected when you purchase fuel (gasoline or diesel) at participating Canadian
Tire gas bars and present</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;">a Triangle Rewards Card (or use a
Cardless Method described below) and use a qualifying form of tender or if you
pay for the purchase with a Program Credit Card. The amount of eCTM collected on
fuel purchases depends on the number of litres</div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">purchased. A
minimum fuel purchase may be required before eCTM can be collected. The rate of
collection may vary from time to time and by location and by type of tender used
for payment so check at your local Canadian Tire gas bar. eCTM can only be
collected at Canadian Tire gas bars on fuel purchases.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">You can also collect eCTM on purchases that you make
at other merchants that are charged to a Program Credit Card. eCTM
that</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);
font-weight: 400;">you collect at other merchants will also be rounded to the
nearest cent.</div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">The rate at which eCTM
can be collected may vary from time to time and by location and is subject to
change by Canadian Tire</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;">without notice. In addition, you may
collect eCTM at a different rate if you pay with a Program Credit Card than you
would if you</div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0);"><span style="font-weight: 400;">use a Triangle Rewards Card (or
</span><b>Cardless Method</b>). Please call 1-800-226-8473 for current
rates. </div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0);"><span style="font-weight: 400;">When shopping at
Canadian Tire stores or gas bars, if you forget your Triangle Rewards Card or
choose not to use it, you may still be able to collect eCTM on a qualifying
purchase if you provide the telephone number that you gave when you enrolled as
a Member or you scan at a compatible point of sale device your mobile phone or
other mobile device on which you have downloaded the Program App (each of these
is a </span><b>Cardless Method</b>).</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;">Purchases made in a foreign currency with a Program Credit Card are first
converted into Canadian currency (as set out in the cardmember agreement) prior
to calculating the amount of eCTM that you have collected.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">eCTM can only be collected on one Triangle Rewards
Account for each purchase transaction. If you use a Triangle Rewards Card or
Cardless Method, it must be swiped or scanned or your phone number provided, as
the case may be, before you make your purchase. When shopping online at <a
href="canadiantire.ca">canadiantire.ca</a> (or other website as designated by
Canadian Tire), you must enter your Triangle Rewards Account number at check out
to collect eCTM.</div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">Members are also
eligible to collect bonus eCTM, or to collect eCTM at a promotional rate offered
from time to time on the</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;">purchase of select items, upon the
occurrence of certain events or as part of a promotion or offer, but unless
otherwise indicated, bonus eCTM or eCTM awarded at a promotional rate is awarded
only once for a transaction.</div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">You cannot use
a Triangle Rewards Card (or Cardless Method) together with a Program Credit
Card. If you charge a purchase to a Program Credit Card, you will only earn eCTM
at the applicable Program Credit Card rate then in effect, even if you also
present</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;">your Triangle Rewards Card (or Cardless Method). However,
if you redeem eCTM to pay for part of a transaction and pay for the balance of
the transaction with a Program Credit Card that is linked to a different
Triangle Rewards Account than the account from which the redemption is
occurring, all eCTM collected in respect of that transaction will be credited to
the Triangle Rewards Account from which redemption is occurring.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">You will not be able to collect eCTM on that portion
of a transaction in respect of which you redeemed eCTM. However, we may, from
time to time and at our discretion, have special offers or promotions that would
allow you to collect eCTM on that portion of a transaction in respect of which
you redeemed eCTM.</div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">If you use more than
one Program Credit Card to make a purchase (e.g. split the cost between two or
more cards), all eCTM collected on that purchase will be credited only to the
Triangle Rewards Account linked to the first Program Credit Card that is
presented.</div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">If you make payment using a
Program Credit Card in combination with some other form of tender, only that
portion of the purchase charged to the Program Credit Card will earn eCTM at the
then applicable Program Credit Card rate. That portion of the purchases made
with the other form of tender may be eligible to earn eCTM at a different
rate.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);
font-weight: 400;"><br></div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;">Delays may occur in recording eCTM to a
Triangle Rewards Account. You cannot collect paper Canadian Tire Money® and eCTM
on the same transaction.</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0);"><b>If you are the holder of a
Program Credit Card and you fail to keep your credit card account in good
standing, any eCTM that you might have collected as a result of
transactions with that Program Credit Card, may, in Canadian Tire’s sole
discretion, be cancelled.</b></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);"><b>Eligible
Merchandise</b></div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0);"><span style="font-weight: 400;">All merchandise sold at Canadian
Tire stores, or on-line at canadiantire.ca, is </span><b>Eligible
Merchandise</b><u> except the following</u>: gift cards, lottery tickets,
hunting and fishing licences, tire disposal fees, tire taxes, Rug Doctor® rental
charges, refundable deposits, environmental fees, repair charges, delivery or
assembly charges, other store services (other than automobile service),
interstore sales, other store labour (other than labour for automobile repairs),
donations at a discount, house account charges, towing charges, prepaid cards,
phone cards, tobacco products or alcohol, Pit Stop® parts/labour charges,
Canadian Tire Roadside Assistance®memberships that are purchased over the phone
or on-line, premiums for credit card balance insurance or for insurance or
extended warranties on items purchased with a Canadian Tire branded credit card,
premiums for other Canadian Tire branded insurance products, cash advances,
transactions using a convenience cheque, balance transfers and other cash
transactions, any fees charged on a Program Credit Card, payments made to a
Program Credit Card account, the value of any part or item traded-in in
connection with a purchase, any item that we are legally precluded from awarding
eCTM in respect of and such other goods or services as we may determine from
time to time in our sole discretion. In addition, individual Canadian Tire
stores may exclude additional items sold in that store from being Eligible
Merchandise. We reserve the right, at any time without notice, to change
what constitutes Eligible Merchandise.</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);"><b>Redeeming
electronic Canadian Tire Money</b></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">eCTM can only be
redeemed for merchandise (including applicable taxes) at participating Canadian
Tire stores or at other locations designated by Canadian Tire.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">eCTM cannot be redeemed for alcohol, tobacco, gift
cards, prepaid cards, other stored value cards or products, items that we
designate on the Program Website and those items which the law does not permit
to be purchased this way, or used to make a payment on any Canadian Tire Bank
issued credit cards or on loans or for financial or insurance
products.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">To redeem your eCTM you must
present your Triangle Rewards Card (or Cardless Method) or Program Credit Card
to the cashier with your purchase. Please note that in some Canadian Tire stores
it may not be possible to simply provide your phone number when redeeming eCTM;
presentation of your Triangle Rewards Card or Program Credit Card or scanning of
the Program App may be required instead. eCTM can be used in combination with
paper Canadian Tire Money and/or in combination with any other form of
tender.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">eCTM collected on a purchase
transaction cannot be redeemed on the same transaction.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">You may not redeem eCTM from more than one Triangle
Rewards Account for the same transaction.</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;">You must have enrolled in the Program, or have activated your Program
Credit Card, in order to redeem eCTM.</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);"><b>What
Happens When an Item is Returned?</b></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">If you return an item
for a refund and had received eCTM when you purchased such item, such amount of
eCTM will be deducted from your Triangle Rewards Account.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">Merchandise that was purchased either in whole or in
part by redeeming eCTM may not be returned for cash, rather, the connected
Triangle Rewards Account will be credited with the same amount of eCTM used to
make the original purchase.</div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0);"><b>Expiration of Electronic
Canadian Tire Money</b></div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;">We may expire the eCTM in your Triangle
Rewards Account in the event that there has been a period of inactivity of 18
months or more. For the purposes of this section, “inactivity” means that there
has been neither a transaction in which you have collected eCTM, nor a
transaction in which you have redeemed eCTM during the period in
question.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0);"><b>Termination of Membership and Cancellation of the
Program</b></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">Membership may be terminated by Canadian Tire if any
of the following events occur: (A) the Member has failed to comply with any of
these terms and conditions, or Canadian Tire determines that the Member has
abused the Program or has made any misrepresentation or false statement to
Canadian Tire; (B) the Member dies; (C) the Member becomes bankrupt or insolvent
or any bankruptcy or insolvency proceedings are commenced by or against the
Member, (D) the Member is charged with a “designated offence” (as defined in the
Criminal Code (Canada)), (E) the Member’s Program Payment Card is terminated by
Canadian Tire Bank, or (F) Canadian Tire suspects the Member of any fraudulent
activity in connection with the Program or the use of a Program Payment
Card.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);
font-weight: 400;"><br></div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;">A Member may choose to cancel his or her
membership by written notice sent to the address below or by calling Program
customer service.</div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><u>Termination or
cancellation of membership in the Program will result in the immediate closing
of the Member’s Triangle Rewards Account and the cancellation of all eCTM in
such Triangle Rewards Account without any compensation or other liability to the
Member. Termination of a Member’s Triangle Rewards Account will also result in
the Member no longer being able to use a Program Payment Card linked to the
Program.</u></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">Canadian Tire may, in its sole
discretion and at any time without prior notice either (i) cancel the Program or
(ii) except if you are a Member residing in Quebec, Ontario or such other
province where prohibited by law, establish a date upon which eCTM will expire
and may no longer be used.</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0);"><b>Merging Triangle Rewards
Accounts</b></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">At Canadian Tire’s discretion, Members may be able to
merge their Triangle Rewards Accounts into a single account. That merged account
will bear the Triangle Rewards Account number of one of the accounts being
merged and one Member will be designated as the holder of that account with full
power and authority to deal with the account, including closing it, and will
become the “Member” hereunder. All Members wishing to merge their Triangle
Rewards Accounts will need to consent to the merger and agree on which account
number will be designated as the number for the newly merged Triangle Rewards
Account and who the accountholder will be. All remaining Triangle Rewards
Account numbers will be cancelled and the persons who are not designated as the
accountholder will no longer be Members in the Program.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0);"><b>Donating electronic Canadian Tire Money</b></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;">Members may be able to donate their eCTM to select charities or community
groups. Please visit the Program Website for details about donating
eCTM.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);
font-weight: 400;"><br></div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0);"><b>Lost or Stolen Triangle Rewards Cards</b></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;">If a Triangle Rewards Card is lost, stolen or destroyed, Canadian Tire
will issue a new card on presentation of proper identification, and the balance
in the Member’s Triangle Rewards Account will be transferred to a new Triangle
Rewards Account.</div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">Canadian Tire assumes
no responsibility if eCTM has been used by anyone who presents a lost or stolen
Triangle Rewards Card, Cardless Method or Program Payment Card before Canadian
Tire is notified of such loss or theft.</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);"><b>Partner
Locations</b></div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;">We may, from time to time, designate certain
other merchants as locations at which you can collect or redeem eCTM (a
Partner). The names of Partners, the rates at which eCTM can be collected
and redeemed and any items that will not be considered eligible for
collecting eCTM or in respect of which you will not be able to redeem eCTM will
be designated by us and will be posted on the</div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">Program Website
and may be amended by us from time to time. eCTM that you collect at a Partner
may not be recorded, or, if recorded, may be cancelled or may not be redeemed by
us if that Partner does not provide all necessary information to us, if we
cannot confirm that the eCTM was properly collected, or if that Partner is in
default under its agreement with us respecting the eCTM. If you redeem eCTM at a
Partner we are not responsible for any loss, damage, injury, death or expense as
a result of any item or service you acquired at such Partner.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0);"><b>General</b></div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;">e-CTM is not exchangeable and cannot be
redeemed for cash or made subject to any security interest. eCTM cannot be
transferred from a Member to any other Member or other person without the
consent of Canadian Tire.</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">These terms and
conditions, as amended by Canadian Tire from time to time, constitute the entire
agreement between the Member and Canadian Tir e with respect to eCTM.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">On occasion, Canadian Tire, our various businesses
within the Canadian Tire family of companies and any Partners may communicate
special offers, information and services to Members by email, text message
(standard text messaging and data rates may apply) or other communication
preferences selected by you using the contact information you have provided. Any
Member who does not wish to receive these offers may so indicate on the Program
Website or by calling Program customer service at 1-800-226-8473. Please note
that even if you have opted out of receiving marketing communications, we may
still contact you for the purposes of administering your account and sending you
transactional or operational messages.</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;">Any waiver by Canadian Tire of any of these terms and conditions at any
time does not mean that Canadian Tire cannot rely on these terms and conditions
at any subsequent time. No delay or omission by Canadian Tire in exercising any
right or remedy hereunder shall operate as waiver thereof or of any other right
or remedy.</div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">All Triangle Rewards Cards remain
the sole property of Canadian Tire and, if requested by Canadian Tire, must be
returned to Canadian Tire upon the cancellation of a Member’s membership in the
Program.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;"><br></div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;">The Member is responsible for
informing Canadian Tire of any change to his or her personal information (e.g.
name, address, email, etc.), by visiting the Program Website or by calling
Program customer service. Canadian Tire reserves the right to terminate a
Member’s participation in the Program or to block a Member’s ability to use the
Member’s eCTM if Canadian Tire has inaccurate or incomplete information
respecting the Member.</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">Enrolment in
the Program constitutes acceptance of these terms and conditions and each
applicant for membership in the Program consents to the collection and use of
personal information in accordance with the Canadian Tire Privacy Charter, as
amended from time to time. If any provision of these terms and conditions is
invalid or unenforceable, such provision will not affect the validity and
enforceability of any of the remaining terms and conditions. Participants are
responsible for any taxes, duties or other charges associated with their
participation in the Program.</div><div style="font-style: normal; font-size:
12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">Any written
notice to Canadian Tire may be sent by ordinary mail to:</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">Triangle Rewards Program</div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">PO BOX 2000,
Station Main</div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">Welland, ON</div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">L3B 5S3</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">We may cancel any eCTM that has not been properly
issued or that we believe has been issued due to fraudulent conduct or conduct
that is inconsistent with these terms and conditions or the spirit of the
Program.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight: 400;"><br></div><div style="font-size: 12px; color: rgb(0, 0,
0);"><b style=""><i>For Members resident outside of Quebec only</i></b><span
style="font-style: normal; font-weight: 400;">: Canadian Tire may amend these
terms and conditions at any time without notice. The version of the terms
and conditions that is posted from time to time on the Program Website will
govern the Program.</span></div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">These terms and
conditions are governed by the laws of Ontario and the federal laws of Canada
applicable in Ontario.</div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-size: 12px;
color: rgb(0, 0, 0);"><b style=""><i>For Members resident in Quebec
only</i></b><span style="font-style: normal; font-weight: 400;">: Canadian Tire
may unilaterally amend any of these terms and conditions and, subject to
the following paragraph, the version of the terms and conditions that is posted
from time to time on the Program Website will govern the
Program.</span></div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;"><br></div><div style="font-style: normal;
font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;">You will be provided
with written notice of any amendment to these terms and conditions (setting out
the new clause only or the amended clause and how it read formerly and the date
that the amendment will take effect) at least 60 days, but not more than 90
days, before it is to take effect. Upon receipt of the notice, you may choose to
reject the amendment and rescind these terms and conditions.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">These terms and conditions are governed by the laws of
Quebec and the federal laws of Canada applicable in Quebec. It is your express
wish that these Program terms and conditions be written in the English language.
C’est à votre demande expresse que les modalités du Programme sont rédigées en
anglais.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0); font-weight:
400;">________________________________________________________________________________</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0,
0);"><b>PRIVACY</b></div><div style="font-style: normal; font-size: 12px; color:
rgb(0, 0, 0); font-weight: 400;">Canadian Tire is committed to protecting the
privacy and security of your personal information. All Canadian Tire companies
have adopted the Canadian Tire Privacy Charter (<a
href="https://triangle.canadiantire.ca/en/customer-service.html">Privacy
Charter</a>). A list of frequently asked privacy questions (<a
href="https://triangle.canadiantire.ca/en/faq.html">FAQs</a>) is available to
provide you with examples and instances of how your personal information may be
collected, used and disclosed. Our policies and practices have been designed to
comply with the Personal Information Protection and Electronic Documents Act and
provincial private sector privacy acts. Our <a
href="https://triangle.canadiantire.ca/en/customer-service.html">Privacy
Charter</a> may be amended from time to time. A copy of the most current version
of our <a
href="https://triangle.canadiantire.ca/en/customer-service.html">Privacy
Charter</a> and our <a
href="https://triangle.canadiantire.ca/en/faq.html">FAQs</a> can be obtained
online at triangle.com or by calling 1-800-226-8473.</div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0); font-weight: 400;">The Privacy Charter describes how we collect, use and
disclose personal information in order to: (i) process and administer your
payment for the purchase of products or services, if you purchase online or use
a debit or credit card for the purchase in one of our stores; (ii) process your
application for a product, provide a service or administer the Canadian Tire
loyalty reward program or other loyalty or preferred customer programs that may
exist from time to time (each a "Loyalty Program"); (iii) better understand your
needs and offer you relevant information, products, services, rewards and
programs, including sending you (and others on your behalf) communications by
way of postal mail, email, facsimile, telephone, text message or other type of
electronic message; (iv) determine your interest and eligibility for, and where
appropriate provide you with, products, services, rewards and programs; (v)
track and analyze your purchases, other transactions, shopping patterns, account
activity, and payment history for marketing analysis purposes or tailoring
promotional offers to you; (vi) track and analyze website use to provide a
better customer experience such as customized offers and advertisements; (vii)
verify your identity and protect against error and fraud; (viii) manage and
assess our risk; (ix) assess and update your credit worthiness on an
ongoing basis; (x) conduct research and analysis (de-identified to the extent
possible); (xi) process, service, analyze and audit your relationship with us,
including collecting any money you owe us; (xii) comply with applicable legal,
regulatory and self-regulatory requirements; (xiii) respond to your questions,
comments or requests to customer service; and (xiv) achieve other purposes as
may, from time to time, be permitted by law.</div><div style="font-style:
normal; font-size: 12px; color: rgb(0, 0, 0); font-weight: 400;"><br></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;">We may provide your personal information to Canadian Tir e affiliates or
to other third party Marketing Partners, including under a Loyalty Program, so
that they can notify you directly of products, services, rewards and special
offers that may be of interest to you. These notices may be given to you by
postal mail, e-mail, facsimile, telephone, text message or other form of
electronic messaging using the contact information that you provide to
us.</div><div style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0);
font-weight: 400;"><br></div><div style="font-style: normal; font-size: 12px;
color: rgb(0, 0, 0);"><b>By providing your information to Canadian Tire, you
consent to Canadian Tire using your personal information for the uses
described above</b><span style="font-weight: 400;">. Withdrawal of consent to
collect, use and disclose your personal information may restrict our ability to
provide you with some products and services, such as the privileges and
opportunities of being a member of the Loyalty Program. You may always withdraw
or refuse your consent by clicking on the unsubscribe link in our email
communications or by contacting us at 1-800-226-8473. Your request will be
promptly processed but may not be in time to remove you from promotions already
in progress. Please note that even if you have opted out of receiving marketing
communications, we may still contact you for the purposes of administering your
account and sending you transactional or operational emails.</span></div><div
style="font-style: normal; font-size: 12px; color: rgb(0, 0, 0); font-weight:
400;"><br></div><div style="font-style: normal; font-size: 12px; color: rgb(0,
0, 0);"><span style="font-weight: 400;">We do not sell or rent personal
information. We may transfer your personal information to entities outside
Canadian Tire, such as our vendors, suppliers and agents who assist us in
serving you ("</span><b>Service Provider</b>"). Our Service Providers may be
located in or outside of Canada and may be required to disclose your information
under the laws of their jurisdiction. For complete details as to how we collect,
use and disclose your personal information, please see our <a
href="https://triangle.canadiantire.ca/en/customer-service.html">Privacy
Charter</a> and <a
href="https://triangle.canadiantire.ca/en/faq.html">FAQs</a>.</div></div>
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POLICIES
* Returns Policy
* Pricing Policy
* Privacy Policy
* Accessibility Policy
* Terms & Conditions
* Installation Services Agreement and Terms & Conditions
* Canadian Tire Auto Text Messaging Terms & Conditions
* Multi-Year Accessibility Plan
* Canadian Tire Auto Service Terms and Conditions
* View All
WHAT IS CANADIAN TIRE'S RETURN POLICY?
Unopened items, with a receipt, in original packaging and returned within 90
days of purchase will receive a refund to the original method of payment** or
will receive an exchange. Items that are opened, damaged and/or not in resalable
condition may not be eligible for a refund or exchange. Click on the tabs below
for a list of exceptions and exclusions to our returns policy.
Valid photo ID may be required.
PRICING POLICY
Price consistency
PRICE CONSISTENCY
Canadian Tire attempts to match online prices to those in store. However, online
prices, product and service selection and availability, as well as sale
effective dates, may differ from those in store and may vary by geographic
region.
Regional differences
REGIONAL DIFFERENCES
Due to differences in sale effective dates across the country, items may be
available online at the sale price before they are available in store. Dealers
are under no obligation to make promotional products available, or to match
online prices until the sale begins in their region.
Flyer differences
FLYER DIFFERENCES
The prices found in the online version of the Canadian Tire flyer may be
different to the ones appearing on the website. Market conditions and
competitive pressures may cause prices and availability to change without
further notice. Canadian Tire Associate Dealers may sell for less.
Pricing, typographical or illustrative errors
PRICING, TYPOGRAPHICAL OR ILLUSTRATIVE ERRORS
Although great care is taken in the production of the canadiantire.ca website,
typographical, illustrative or pricing errors may occur. We reserve the right to
correct errors at any time.
All prices quoted are payable in Canadian Dollars and, unless otherwise stated,
do not include shipping charges, GST, PST, QST or HST.
The e-FLYER and canadiantire.ca each offer limited-time sales values, special
buys and items at Canadian Tire's everyday low prices. Regular prices shown
reflect the prices at which the products have been sold by Canadian Tire as of
the date of issuance indicated.
Price Match Guarantee
PRICE MATCH GUARANTEE
Visit our Price Match Guarantee page to learn more.
Rounding Guidelines
ROUNDING GUIDELINES
As of February 4, 2013, Canadian Tire has adopted the fair rounding approach for
CASH transactions. When proper change is not available, the amount owing after
tax will be rounded to the nearest $.05.
· Rounded down: If the last digit of the amount is 1, 2, 6 or 7.
· Rounded up: If the last digit of the amount is 3, 4, 8 or 9.
· Rounding does not apply to Debit, Credit or Gift Card payments, unless it is a
split payment, in which case, split payment rules apply.
· On split payment transactions, if cash is the last method of payment used, the
amount owing will be subjected to rounding. If cash is not the last payment type
tendered, no rounding will take effect.
· You can still pay the unrounded total in cash if you have the correct change.
For example, if the amount owing after tax is $10.03, and you have 3 pennies,
you can pay the unrounded total.
· These rules apply to U.S. currency as well.
· Canadian Tire ‘Money’ will be issued on the pre-rounded amount.
· Rounding will also be applied to refunds paid out in cash.
· Purchases made with Gift Cards will be settled to the exact amount.
· Auto Work orders are also subject to rounding, which is done at the register.
Therefore, the total on the work order may not match the total being paid at the
register.
Returns
RETURNS
For items that have been delivered and are being returned, the portion of the
shipping cost applicable to the item(s) being returned will not be refunded.
PRIVACY POLICY
Your Privacy Is Important to Us
YOUR PRIVACY IS IMPORTANT TO US
Policy on Privacy of Customer Personal Information
Canadian Tire is committed to protecting the privacy and security of your
personal information obtained by reason of your customer relationship with
Canadian Tire. The Canadian Tire Privacy Charter (“Privacy Charter”) explains
the types of customer personal information we collect, how it is used, and the
steps we take to ensure your personal information is handled appropriately. This
Privacy Charter applies to our customer personal information practices in our
stores, on our websites, mobile applications and through other interactions with
you.
Our policies and practices have been designed to comply with the Personal
Information Protection and Electronic Documents Act (PIPEDA) and provincial
private sector privacy acts. Our Privacy Charter may be amended from time to
time. A copy of the most current version of our Privacy Charter may be obtained
on our website or by contacting us (See Contact Information, below). We
encourage you to review the current Privacy Charter from time to time. A list of
frequently asked privacy questions (FAQs) is also available on our website to
provide you with examples of how your personal information may be collected,
used and disclosed.
Who is Canadian Tire?
For purposes of this Privacy Charter, "Canadian Tire" means Canadian Tire
Corporation, Limited and its family of companies including Canadian Tire
Financial Services Limited, Canadian Tire Bank, Canadian Tire Real Estate
Limited, Mark's, FGL Sports Ltd., Canadian Tire Petroleum and PartSource.
Canadian Tire also includes any successors or subsidiaries of the above-listed
companies. Canadian Tire stores and certain Mark's and FGL stores are owned and
operated by independent dealers or franchisees. Canadian Tire gas bars are
operated under license by independent retailers. As independent businesses
within the Canadian Tire family of companies, these dealers, franchisees, and
retailers are responsible under applicable laws for adopting their own privacy
policies to protect your personal information in a manner consistent with this
Privacy Charter.
What is personal information?
Personal information is information about an identifiable individual. Personal
information includes your name, address, age, income, date of birth, gender,
financial information and credit records, as well as your opinions, preferences
and purchase patterns.
We collect different categories of personal information depending on how you
interact with us. Types of personal information we collect:
• Information You Give Us: You may provide us with information through your
request for services and the use of our products or services. This includes, but
is not limited to, information you provide through participation in our Loyalty
Program, the use of our financial services, our mobile applications or the
purchase and use of any products or services we offer. We may receive and store
any information you provide. Certain products, such as smart devices, may also
collect personal information. You can choose not to provide certain information
to us, but then you might not be able to take advantage of all of our products
or services.
• Information Collected Automatically By Our Websites or Apps: We automatically
collect and store certain types of information about your use of our websites
and apps, including information about your interaction with content and
services. We may use "cookies" or other unique identifiers to collect this
information.
• Information from Other Sources: We may receive information from third parties
who provide us with services, such as security or fraud prevention services and
identity verification service providers.
Privacy Principles:
1. We are accountable to you
Canadian Tire is responsible for all personal information in its custody and
under its control, including any personal information that is transferred to
third parties for processing, storage or other purposes. To achieve this
objective, Canadian Tire has developed and implemented this Privacy Charter as
part of our overall privacy framework.
2. Why we collect your personal information
Canadian Tire identifies the purpose for which your personal information is
collected. We do this before or at the time the information is being collected.
We may collect, use and disclose your personal information in order to:
• process and administer your payment for the purchase of products or services,
if you purchase online or use a debit or credit card for the purchase in one of
our stores;
• process your application for a product, provide a service, or administer the
Canadian Tire loyalty reward program or other loyalty or preferred customer
programs that may exist from time to time (each a “Loyalty Program”);
• better understand your product and services needs and to offer relevant
information, products, services, rewards and programs to meet those needs,
including sending you (and others on your behalf) communications by way of
postal mail, e-mail, facsimile, telephone, text message, or other type of
electronic message;
• support business purposes and programs for you and other customers;
• solicit feedback to provide product insights including to other customers,
product reviews, improve our products and services, and generate content for our
website;
• determine your interest and eligibility for, and where appropriate provide you
with, products, services, rewards and programs;
• administer the delivery, return or exchange of products, services, rewards and
programs to you;
• track and analyze your purchases, other transactions, shopping patterns,
account activity, and payment history for marketing analysis purposes or
tailoring promotional offers to you;
• track and analyze website use to provide a better customer experience such as
customized offers and advertisements;
• conduct surveys and analysis for research, statistical and product development
purposes (information will be de-identified to the extent possible);
• verify your identity and protect against error and fraud;
• manage and assess our risk;
• assess and update your credit-worthiness on an ongoing basis;
• process, service, analyze and audit your relationship with us, including
collecting any money you owe us;
• support promotions and contest administration;
• perform tests to implement or modify systems;
• comply with applicable legal, regulatory and self-regulatory requirements;
• process and respond to your application for employment;
• respond to your questions, comments or requests to customer service; and
• achieve other purposes as may, from time to time, be permitted or required by
law.
We may also collect contact information about your friends and family members
when you participate in one of our refer-a-friend programs. In these instances,
we may send a message to your friend or family member on your behalf. Please
ensure that you only submit email addresses of individuals with whom you have a
personal or family relationship and who would want to receive the message from
you.
By providing your information to Canadian Tire, you consent to Canadian Tire
using your personal information for the purposes outlined above.
Withdrawal of consent to collect, use and disclose your personal information may
restrict our ability to provide you with some products and services, such as the
privileges and opportunities of being a member of a Loyalty Program.
3. We obtain your consent to collect, use or disclose your personal information
Canadian Tire obtains your consent to collect, use or disclose your personal
information, except as otherwise permitted by law. The method of obtaining
consent may depend on the circumstances and the sensitivity of the information.
Consent may be oral or written, express or implied. Your express consent
(verbal, written or electronic agreement) is generally obtained to collect, use
or disclose sensitive personal information.
Benefits you receive through consent
Canadian Tire is a growing network of interrelated businesses offering a unique
mix of products and services. We want to give you exceptional customer service
and additional value which is facilitated by sharing your information within
Canadian Tire and across our various businesses. This sharing enables us to
better understand our customers, notify current and new customers of products,
services, rewards and special offers they might enjoy. We may also provide your
personal information to Canadian Tire affiliates or other third-party marketing
partners (“Marketing Partners”), including under a Loyalty Program, so that they
can notify you directly of products, services, rewards and special offers that
may be of interest to you. These notices may be given to you by postal mail,
e-mail, facsimile, telephone, text message or other form of electronic message
using the contact information that you provide to us.
“Opting-out” or withdrawing your consent
If you decide that you do not want to receive marketing offers for products and
services, you may always withdraw or refuse your consent by clicking on the
unsubscribe link in our email communications or by contacting us as set out in
Section 10 below. Your request will be promptly processed but may not be in time
to remove you from promotions already in progress. Please note that even if you
have opted out of receiving marketing communications, we may still contact you
for purposes of administering your account and sending you transactional or
operational messages.
The consequences of withdrawing or refusing consent
If you decide to withdraw or refuse your consent, our ability to communicate
with you may be diminished. For example, we will generally not be able to tell
you about price discounts, rewards, customized balance transfer offers,
contests, or other products and services that may be of value to you.
4. We limit collection of your personal information
Canadian Tire collects the information required to provide products and services
to you and as otherwise outlined in this Privacy Charter. If the personal
information we require is collected for a reason other than as outlined in this
Privacy Charter, your consent will be obtained before or at the time the
information is collected or as otherwise permitted by applicable law. Canadian
Tire will collect personal information by clear, fair and lawful means.
5. We limit use, disclosure and retention of your personal information
Canadian Tire uses and discloses your personal information for the purposes for
which it was collected, except with your consent or as otherwise required or
permitted by applicable law. We do not sell or rent personal information.
We may transfer your personal information to entities outside Canadian Tire,
such as our vendors, suppliers and agents (“Service Provider”) who require the
information in order to perform a service for us. When your personal information
is transferred to a Service Provider, we require them to protect the information
in a manner that is consistent with this Privacy Charter. Our Service Providers
may be located outside of Canada and may be required to disclose your personal
information under the laws of their jurisdiction. You may contact us for
information about our policies and practices regarding Service Providers to whom
we have transferred your personal information and their locations (see Contact
Information, below). Canadian Tire retains your personal information as long as
it is required for our business relationship or as required by law.
In the event that Canadian Tire, any of its affiliated companies, brands or
substantially all of their assets are acquired by an unrelated third party, your
personal information may be one of the transferred assets. By providing your
personal information to us, you agree that we may disclose your personal
information, on a confidential basis, to any prospective transferee and its
professional advisors for the purposes of their due diligence investigations,
the completion of any such transaction and the continued operation of the
acquired business.
Canadian Tire, our various businesses within the Canadian Tire family of
companies and Service Providers may provide your personal information in
response to a search warrant or other legally valid inquiry or order, or to an
investigative body in the case of a breach of an agreement or contravention of
law, or as otherwise required or permitted by applicable Canadian or other law.
We may also disclose personal information where necessary for the establishment,
exercise or defence of legal claims and to investigate or prevent actual or
suspected loss or harm to persons or property.
6. We keep your personal information accurate
We want to keep your personal information up-to-date, accurate and relevant for
its intended use. We rely on you to let us know if your address, telephone
number or other information you provide us changes, so that we may provide you
with the best possible service.
7. How we protect your personal information
The security of your personal information is important to us. We have
implemented appropriate technical, physical and administrative safeguards and
security measures designed to protect your personal information. All of our
Service Providers are required under their contracts with us to maintain your
confidentiality and may not use your information for any unauthorized purpose.
When we are required by law to provide information, we take reasonable steps to
verify the lawful authority for the collection and we disclose only the
information that is legally required. We review our procedures and security
measures regularly to ensure that they are properly administered and remain
effective and appropriate for the sensitivity of the information.
8. We are open about our privacy practices
We are committed to providing you with understandable and easily available
information about our policies and practices related to management of your
personal information.
9. You can access your personal information stored by us
You have the right to access, update and correct inaccuracies in your personal
information in our custody or control. To access your personal information, a
request must be submitted in writing to us (see Contact Information below). We
will respond to your request for access or information in a reasonable time.
There may be times when we are unable to fulfill your request - for example, if
providing access to your personal information would reveal confidential
commercial or proprietary information or personal information about someone else
(and we are unable to separate your data), or if we are prohibited by law from
disclosing the information. We may request certain personal information for the
purposes of verifying the identity of the individual seeking access to their
personal information records.
10. We respond to your questions, concerns and complaints about privacy
Canadian Tire responds in a reasonable time to your questions, concerns and
complaints about the privacy of your personal information and our privacy
policies and procedures. We will investigate and respond to any concern you have
regarding the handling of your personal information. In most cases, an issue can
be resolved simply by telling us about it and discussing any issues.
Contact Information
You may contact us:
• by calling our Customer Relationship Contact Centre at 1-866-846-5841
• by e-mail at privacyinquiries@ctfs.com
• by mail at 3475 Superior Court, Oakville, ON L6L 0C6 - Re: Privacy Inquiries
If your questions, concerns and complaints have not been resolved to your
satisfaction or if you have further questions, you can contact Canadian Tire's
Chief Privacy Officer by mail at: Chief Privacy Officer c/o Canadian Tire
Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON
M4P 2V8 or by email at privacyoffice@cantire.com.
PRIVACY CHARTER
The Privacy Charter is our commitment to you. It is our organization-wide policy
on how all companies in the Canadian Tire family protect your personal
information.
Policy on Privacy of Customer Personal Information
POLICY ON PRIVACY OF CUSTOMER PERSONAL INFORMATION
Canadian Tire is committed to protecting the privacy and security of your
personal information obtained by reason of your customer relationship with
Canadian Tire. The Canadian Tire Privacy Charter (“Privacy Charter”) explains
the types of customer personal information we collect, how it is used, and the
steps we take to ensure your personal information is handled appropriately. This
Privacy Charter applies to our customer personal information practices in our
stores, on our websites, mobile applications and through other interactions with
you.
Our policies and practices have been designed to comply with the Personal
Information Protection and Electronic Documents Act (PIPEDA) and provincial
private sector privacy acts. Our Privacy Charter may be amended from time to
time. A copy of the most current version of our Privacy Charter may be obtained
on our website or by contacting us (See Contact Information, below). We
encourage you to review the current Privacy Charter from time to time. A list of
frequently asked privacy questions (FAQs) is also available on our website to
provide you with examples of how your personal information may be collected,
used and disclosed.
Who is Canadian Tire?
WHO IS CANADIAN TIRE?
For purposes of this Privacy Charter, "Canadian Tire" means Canadian Tire
Corporation, Limited and its family of companies including Canadian Tire
Financial Services Limited, Canadian Tire Bank, Canadian Tire Real Estate
Limited, Mark's, FGL Sports Ltd., Canadian Tire Petroleum and PartSource.
Canadian Tire also includes any successors or subsidiaries of the above-listed
companies. Canadian Tire stores and certain Mark's and FGL stores are owned and
operated by independent dealers or franchisees. Canadian Tire gas bars are
operated under license by independent retailers. As independent businesses
within the Canadian Tire family of companies, these dealers, franchisees, and
retailers are responsible under applicable laws for adopting their own privacy
policies to protect your personal information in a manner consistent with this
Privacy Charter.
What is personal information?
WHAT IS PERSONAL INFORMATION?
Personal information is information about an identifiable individual. Personal
information includes your name, address, age, income, date of birth, gender,
financial information and credit records, as well as your opinions, preferences
and purchase patterns.
We collect different categories of personal information depending on how you
interact with us. Types of personal information we collect:
• Information You Give Us: You may provide us with information through your
request for services and the use of our products or services. This includes, but
is not limited to, information you provide through participation in our Loyalty
Program, the use of our financial services, our mobile applications or the
purchase and use of any products or services we offer. We may receive and store
any information you provide. Certain products, such as smart devices, may also
collect personal information. You can choose not to provide certain information
to us, but then you might not be able to take advantage of all of our products
or services.
• Information Collected Automatically By Our Websites or Apps: We automatically
collect and store certain types of information about your use of our websites
and apps, including information about your interaction with content and
services. We may use "cookies" or other unique identifiers to collect this
information.
• Information from Other Sources: We may receive information from third parties
who provide us with services, such as security or fraud prevention services and
identity verification service providers.
Privacy Principles:
PRIVACY PRINCIPLES:
1. We are accountable to you
Canadian Tire is responsible for all personal information in its custody and
under its control, including any personal information that is transferred to
third parties for processing, storage or other purposes. To achieve this
objective, Canadian Tire has developed and implemented this Privacy Charter as
part of our overall privacy framework.
2. Why we collect your personal information
Canadian Tire identifies the purpose for which your personal information is
collected. We do this before or at the time the information is being collected.
We may collect, use and disclose your personal information in order to:
• process and administer your payment for the purchase of products or services,
if you purchase online or use a debit or credit card for the purchase in one of
our stores;
• process your application for a product, provide a service, or administer the
Canadian Tire loyalty reward program or other loyalty or preferred customer
programs that may exist from time to time (each a “Loyalty Program”);
• better understand your product and services needs and to offer relevant
information, products, services, rewards and programs to meet those needs,
including sending you (and others on your behalf) communications by way of
postal mail, e-mail, facsimile, telephone, text message, or other type of
electronic message;
• support business purposes and programs for you and other customers;
• solicit feedback to provide product insights including to other customers,
product reviews, improve our products and services, and generate content for our
website;
• determine your interest and eligibility for, and where appropriate provide you
with, products, services, rewards and programs;
• administer the delivery, return or exchange of products, services, rewards and
programs to you;
• track and analyze your purchases, other transactions, shopping patterns,
account activity, and payment history for marketing analysis purposes or
tailoring promotional offers to you;
• track and analyze website use to provide a better customer experience such as
customized offers and advertisements;
• conduct surveys and analysis for research, statistical and product development
purposes (information will be de-identified to the extent possible);
• verify your identity and protect against error and fraud;
• manage and assess our risk;
• assess and update your credit-worthiness on an ongoing basis;
• process, service, analyze and audit your relationship with us, including
collecting any money you owe us;
• support promotions and contest administration;
• perform tests to implement or modify systems;
• comply with applicable legal, regulatory and self-regulatory requirements;
• process and respond to your application for employment;
• respond to your questions, comments or requests to customer service; and
• achieve other purposes as may, from time to time, be permitted or required by
law.
We may also collect contact information about your friends and family members
when you participate in one of our refer-a-friend programs. In these instances,
we may send a message to your friend or family member on your behalf. Please
ensure that you only submit email addresses of individuals with whom you have a
personal or family relationship and who would want to receive the message from
you.
By providing your information to Canadian Tire, you consent to Canadian Tire
using your personal information for the purposes outlined above.
Withdrawal of consent to collect, use and disclose your personal information may
restrict our ability to provide you with some products and services, such as the
privileges and opportunities of being a member of a Loyalty Program.
3. We obtain your consent to collect, use or disclose your personal information
Canadian Tire obtains your consent to collect, use or disclose your personal
information, except as otherwise permitted by law. The method of obtaining
consent may depend on the circumstances and the sensitivity of the information.
Consent may be oral or written, express or implied. Your express consent
(verbal, written or electronic agreement) is generally obtained to collect, use
or disclose sensitive personal information.
Benefits you receive through consent
Canadian Tire is a growing network of interrelated businesses offering a unique
mix of products and services. We want to give you exceptional customer service
and additional value which is facilitated by sharing your information within
Canadian Tire and across our various businesses. This sharing enables us to
better understand our customers, notify current and new customers of products,
services, rewards and special offers they might enjoy. We may also provide your
personal information to Canadian Tire affiliates or other third-party marketing
partners (“Marketing Partners”), including under a Loyalty Program, so that they
can notify you directly of products, services, rewards and special offers that
may be of interest to you. These notices may be given to you by postal mail,
e-mail, facsimile, telephone, text message or other form of electronic message
using the contact information that you provide to us.
“Opting-out” or withdrawing your consent
If you decide that you do not want to receive marketing offers for products and
services, you may always withdraw or refuse your consent by clicking on the
unsubscribe link in our email communications or by contacting us as set out in
Section 10 below. Your request will be promptly processed but may not be in time
to remove you from promotions already in progress. Please note that even if you
have opted out of receiving marketing communications, we may still contact you
for purposes of administering your account and sending you transactional or
operational messages.
The consequences of withdrawing or refusing consent
If you decide to withdraw or refuse your consent, our ability to communicate
with you may be diminished. For example, we will generally not be able to tell
you about price discounts, rewards, customized balance transfer offers,
contests, or other products and services that may be of value to you.
4. We limit collection of your personal information
Canadian Tire collects the information required to provide products and services
to you and as otherwise outlined in this Privacy Charter. If the personal
information we require is collected for a reason other than as outlined in this
Privacy Charter, your consent will be obtained before or at the time the
information is collected or as otherwise permitted by applicable law. Canadian
Tire will collect personal information by clear, fair and lawful means.
5. We limit use, disclosure and retention of your personal information
Canadian Tire uses and discloses your personal information for the purposes for
which it was collected, except with your consent or as otherwise required or
permitted by applicable law. We do not sell or rent personal information.
We may transfer your personal information to entities outside Canadian Tire,
such as our vendors, suppliers and agents (“Service Provider”) who require the
information in order to perform a service for us. When your personal information
is transferred to a Service Provider, we require them to protect the information
in a manner that is consistent with this Privacy Charter. Our Service Providers
may be located outside of Canada and may be required to disclose your personal
information under the laws of their jurisdiction. You may contact us for
information about our policies and practices regarding Service Providers to whom
we have transferred your personal information and their locations (see Contact
Information, below). Canadian Tire retains your personal information as long as
it is required for our business relationship or as required by law.
In the event that Canadian Tire, any of its affiliated companies, brands or
substantially all of their assets are acquired by an unrelated third party, your
personal information may be one of the transferred assets. By providing your
personal information to us, you agree that we may disclose your personal
information, on a confidential basis, to any prospective transferee and its
professional advisors for the purposes of their due diligence investigations,
the completion of any such transaction and the continued operation of the
acquired business.
Canadian Tire, our various businesses within the Canadian Tire family of
companies and Service Providers may provide your personal information in
response to a search warrant or other legally valid inquiry or order, or to an
investigative body in the case of a breach of an agreement or contravention of
law, or as otherwise required or permitted by applicable Canadian or other law.
We may also disclose personal information where necessary for the establishment,
exercise or defence of legal claims and to investigate or prevent actual or
suspected loss or harm to persons or property.
6. We keep your personal information accurate
We want to keep your personal information up-to-date, accurate and relevant for
its intended use. We rely on you to let us know if your address, telephone
number or other information you provide us changes, so that we may provide you
with the best possible service.
7. How we protect your personal information
The security of your personal information is important to us. We have
implemented appropriate technical, physical and administrative safeguards and
security measures designed to protect your personal information. All of our
Service Providers are required under their contracts with us to maintain your
confidentiality and may not use your information for any unauthorized purpose.
When we are required by law to provide information, we take reasonable steps to
verify the lawful authority for the collection and we disclose only the
information that is legally required. We review our procedures and security
measures regularly to ensure that they are properly administered and remain
effective and appropriate for the sensitivity of the information.
8. We are open about our privacy practices
We are committed to providing you with understandable and easily available
information about our policies and practices related to management of your
personal information.
9. You can access your personal information stored by us
You have the right to access, update and correct inaccuracies in your personal
information in our custody or control. To access your personal information, a
request must be submitted in writing to us (see Contact Information below). We
will respond to your request for access or information in a reasonable time.
There may be times when we are unable to fulfill your request - for example, if
providing access to your personal information would reveal confidential
commercial or proprietary information or personal information about someone else
(and we are unable to separate your data), or if we are prohibited by law from
disclosing the information. We may request certain personal information for the
purposes of verifying the identity of the individual seeking access to their
personal information records.
10. We respond to your questions, concerns and complaints about privacy
Canadian Tire responds in a reasonable time to your questions, concerns and
complaints about the privacy of your personal information and our privacy
policies and procedures. We will investigate and respond to any concern you have
regarding the handling of your personal information. In most cases, an issue can
be resolved simply by telling us about it and discussing any issues.
Contact Us
CONTACT US
Contact Information
You may contact us:
• by calling our Customer Relationship Contact Centre at 1-866-846-5841
• by e-mail at privacyinquiries@ctfs.com
• by mail at 3475 Superior Court, Oakville, ON L6L 0C6 - Re: Privacy Inquiries
If your questions, concerns and complaints have not been resolved to your
satisfaction or if you have further questions, you can contact Canadian Tire's
Chief Privacy Officer by mail at: Chief Privacy Officer c/o Canadian Tire
Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON
M4P 2V8 or by email at privacyoffice@cantire.com.
PRIVACY STATEMENT
Our privacy statement provides a quick reference to the key privacy points of
the Privacy Charter. It also provides you information on your choices and
important contact information.
Scope
SCOPE
• Canadian Tire is committed to protecting and caring for your personal
information that we obtain through your customer relationship with us. This
statement highlights how Canadian Tire Corporation, Limited and its family of
companies collects, uses and discloses your personal information. Canadian Tire
means Canadian Tire Corporation, Limited and its family of companies including
Canadian Tire Financial Services Limited, Canadian Tire Bank, Canadian Tire Real
Estate Limited, Mark’s, FGL Sports Ltd., Canadian Tire Petroleum and PartSource.
Canadian Tire also includes any successors or subsidiaries of these companies.
• This statement applies to our customer personal information practices in our
stores, on our websites, mobile applications and through other interactions with
you.
Personal Information Collected
PERSONAL INFORMATION COLLECTED
• Personal Information includes your name, address, email address, age, income,
date of birth, gender, financial information and credit records, as well as your
opinions, preferences and purchase patterns.
• We obtain information directly from you from when you apply for or purchase a
product or a service or enroll in the Canadian Tire loyalty reward program or
other loyalty or preferred customer programs that may exist from time to time
(each a Loyalty Program). We also obtain information through your other
interactions with us, such as surveys, websites activities, call monitoring and
contests.
• We may obtain information with your consent from third parties, such as your
credit history which is obtained from credit bureaus.
Uses
USES
• Your personal information is only used or disclosed for the purpose for which
it was collected or as otherwise permitted or required by law, for example with
credit bureaus, regulators and law enforcement agencies.
• We do not sell or rent personal information. We only transfer your personal
information within Canadian Tire and to current or future Partners in the
Loyalty Program or other loyalty or preferred customer programs.
• We use your personal information in order to process your application for a
product, service or Loyalty Program and administer delivery of products,
services and loyalty rewards. We also use your information to better understand
your product and service needs and to offer relevant information, products,
services and rewards to meet those needs, as well as to improve our products,
services and website. Your purchases and other transactions, shopping patterns,
account activity and payment history is tracked and analyzed for marketing
purposes and for making promotional offers to you. For a full list of why we
collect your personal information, see our Privacy Charter and FAQ.
• We may transfer your Personal Information within Canadian Tire and to third
party service providers who assist us in serving you, such as vendors, suppliers
and agents; however, we require them to protect your information in a manner
consistent with our Privacy Charter. Our service providers may be located
outside of Canada and may be required to disclose personal information under the
laws of their jurisdiction.
Choices
CHOICES
• You may access, update or correct your personal information that we have in
our custody or control by submitting a written request to us.
• If you decide that you do not want your personal information used or shared
for marketing products and services to you, you may opt out of receiving
promotional offers and contests at any time by calling us toll-free at
1-866-846-5841.
Important Information
IMPORTANT INFORMATION
• For full details of Canadian Tire’s privacy policy, go to www.ctfs.com to view
our Privacy Charter. For frequently asked questions concerning our privacy
policy, go to www.ctfs.com.
How to Reach Us
HOW TO REACH US
• By calling our Customer Relationship Contact Centre at 1-866-846-5841
• By e-mail at privacyinquiries@ctfs.com
• By mail at 3475 Superior Court, Oakville, ON L6L 0C6 – Re: Privacy Inquiries
If your questions, concerns and complaints have not been resolved to your
satisfaction or if you have further questions, you can contact: Canadian Tire's
Chief Privacy Officer by mail at Chief Privacy Officer c/o Canadian Tire
Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON
M4P 2V8 or by email at privacyoffice@cantire.com.
PRIVACY FAQ
Canadian Tire knows that our customers trust us with their personal information
and we intend to continually earn that trust by treating your personal
information with care. Canadian Tire has a Privacy Charter which explains how we
collect, use and disclose the personal information of our customers. The Privacy
Charter and these frequently asked questions are available on our website,
www.canadiantire.ca under Privacy and Security or on request.
Table of Contents
1. Who is Canadian Tire?
2. What is “personal information”?
3. Why do we need your personal information?
4. Why do we ask for your Social Insurance Number (SIN)?
5. When do we need a credit bureau report?
6. How do we obtain your consent to use your personal information?
7. What information do we need from you?
8. Why do we record our calls?
9. Why do we use video surveillance?
10. What are “cookies” and what information is collected online?
11. Why do we share your information?
12. How can you opt-out of receiving marketing?
13. Why do we contact you for feedback and reviews?
14. How can you review and/or obtain copies of the personal information we have
about you?
15. How can you ask further questions?
Who is Canadian Tire?
WHO IS CANADIAN TIRE?
Canadian Tire is Canadian Tire Corporation, Limited and its family of companies
including Canadian Tire Financial Services Limited, Canadian Tire Bank, Canadian
Tire Real Estate Limited, Mark’s, FGL Sports Ltd., Canadian Tire Petroleum and
PartSource. Canadian Tire also includes any successors or subsidiaries of the
above-listed companies. Canadian Tire stores and certain Mark's and FGL stores
are owned and operated by independent dealers or franchisees. Canadian Tire gas
bars are operated under license by independent retailers. As independent
businesses, these dealers, franchisees, and retailers are responsible under
applicable laws for adopting their own privacy policies to protect your personal
information in a manner consistent with this Privacy Charter.
What is “personal information”?
WHAT IS “PERSONAL INFORMATION”?
Personal information means information about an identifiable individual.
Personal information includes name, address, email address, age, income, date of
birth, financial information and credit records, as well as your opinions,
preferences and purchase patterns.
Why do we need your personal information?
WHY DO WE NEED YOUR PERSONAL INFORMATION?
You do not have to provide us with personal information to purchase merchandise,
but in certain instances, we need your personal information in order to do
business with you. Following are some examples of the personal information that
our Retail Services, Financial Services and the Canadian Tire loyalty reward
program or other loyalty or preferred customer programs (each Loyalty Program)
need and why.
Retail Services
Most of the information collected about you for retail services is very basic
information that we need to complete a purchase, provide you with a refund or
exchange or process and keep track of transactions. Examples of information that
may be collected to complete an in-person purchase, or refund may include things
such as your name, address, telephone number, and a description of the item
requested or purchased.
Generally, we request your address and phone number only if the item you
purchased will be sent to you at a later date, or if you are receiving a
refund.
You may visit one of Canadian Tire’s websites just to browse, or make an online
purchase. If you make a purchase, we collect personal information such as your
name, address, email address, phone number, and credit card information. For
details about the information we collect on our Website, see the section below
on Cookies.
Financial Services
Banks and financial institutions require certain information in order to open
credit-related accounts and deposit accounts. For example, name, address and
date of birth are required to identify you and process your application;
information about your background (for example, occupation) and financial
circumstances like assets, income, other financial commitments, to determine if
you are eligible for products and services; credit reports and other information
to assess and update your credit worthiness; transactional and payment patterns
to identify credit risk, fraud risk, and suspicious activities and to fulfill
regulatory obligations such as anti-money laundering and anti-terrorist
financing regulations.
Depending on the financial product, some information is required by law. For
example, your name, address, date of birth, employment information and details
of government issued identification documents are required under anti-money
laundering and anti-terrorist financing regulations, and your social insurance
number (SIN) is required for reporting purposes under the Income Tax Act.
Demographic Information
We may use personal information in an aggregated, de-identified form about our
customers to improve our services, to study trends, for statistical analysis, to
develop products and programs, for marketing purposes and/or for industry
reporting purposes. We may share such aggregated, de-identified information with
members of the Canadian Tire family of companies, our partners, our agents,
service providers and advertisers.
Smart Devices
Smart devices, such as NOMA iQ products, which are connected to other devices or
networks through Bluetooth, NFC or Wi-Fi for example, may collect personal
information in order to provide you with device functionality or features. Smart
devices may be connected to device management apps that allow you to control and
manage your smart devices. These apps collect personal information during set up
and to operate. Different devices may collect different information. For
example, a smart light bulb may collect information about the lighting schedule
you have set for the connected devices. A smart power bar may collect
information about when the device is on or off.
When do we ask for your Social Insurance Number (SIN)?
WHEN DO WE ASK FOR YOUR SOCIAL INSURANCE NUMBER (SIN)?
Financial Services
When you apply for products such as a deposit account or GIC, we are required to
collect your SIN for reporting purposes under the Income Tax Act.
We may also ask for your SIN for other purposes, however, providing your SIN for
other purposes is optional. Your SIN is used by credit bureaus/consumer
reporting agencies to distinguish you from others with a similar name and your
SIN provides us with more accurate credit bureau/consumer reporting agency
information. We do not treat you differently because you choose not to disclose
your SIN for these other purposes. If you do provide it to us, it makes the
exchange of information with credit bureaus/consumer reporting agencies more
timely and accurate.
When do we need a credit bureau report
WHEN DO WE NEED A CREDIT BUREAU REPORT
Financial Services
If you are applying for a credit-related product or service, we need a credit
bureau report on you to determine your credit-worthiness and the appropriateness
of granting you credit and we will continue to obtain credit reports, from time
to time, to update your credit-worthiness in order to administer the credit
facility or loan. The credit/consumer reporting system relies on the accuracy
and completeness of the information provided to credit bureaus/consumer
reporting agencies. As such, during the term of a credit facility or loan, we
will collect, use, or share your personal information with the credit
bureaus/consumer reporting agencies to support and maintain the integrity of the
credit/consumer reporting system. However, if an account is closed voluntarily
with no balance remaining on the account, we will stop providing the related
account information to the credit bureaus.
How do we obtain your consent to use your personal information?
HOW DO WE OBTAIN YOUR CONSENT TO USE YOUR PERSONAL INFORMATION?
We obtain your consent in different ways depending on the circumstances and the
sensitivity of the information. Consent may be oral or written, express or
implied. Your express consent (verbal, written or electronic agreement) will
generally be obtained to collect, use or disclose sensitive personal information
such as your personal financial information. We may rely on implied consent to
collect, use or disclose your personal information in circumstances where a
customer relationship already exists or the purpose of using the personal
information is reasonably apparent to you.
In certain circumstances, the law permits or requires that we collect, use or
share your personal information without your consent. For example, we may
provide your personal information in response to a search warrant, or other
legally valid inquiry, or to an investigative body in the case of a breach of an
agreement or a contravention of law, to realize on security pledged for a loan,
or to investigate or prevent loss or harm to persons or property.
What information do we need from you?
WHAT INFORMATION DO WE NEED FROM YOU?
In order to provide you with products or services, administer your account and
provide you with exceptional customer service, there is certain personal
information that our Retail Services (for example, Canadian Tire retail, Mark’s,
Canadian Tire Petroleum, FGL and Partsource), Financial Services (for example,
Canadian Tire Financial Services Limited and Canadian Tire Bank) and Loyalty
Program may need from you. The following are some examples of the information
that we may need from you and why.
Retail Services
Mark’s has created an online database on marks.com. Customers may register on
the database to enable tracking of on-line purchases at www.marks.com.
Registration is entirely voluntary and customers may correct their information
or remove themselves from the database at any time.
Mark’s may also collect personal information about employees of various
companies who are Mark’s corporate clients. For example, a company may contract
with Mark’s to supply all of its employee uniforms. When the employee makes his
or her purchase, Mark’s collects information about the nature of that employee's
purchases, and may provide that information to the employer.
Sometimes you may voluntarily provide information to Mark’s. For example, this
occurs when you fill out Mark’s Customer Satisfaction Survey. The goal of this
program is to gauge customer feedback via both an Internet and telephone survey.
The survey will ask customers a variety of questions regarding their most recent
experience at the store and will help ensure that we consistently deliver an
excellent customer experience. Mark’s uses that information to respond to your
query, and to keep track of customer feedback, which enables us to continuously
improve.
Canadian Tire online may collect your name, email, postal code, country and
phone number in order to provide you with information on upcoming sales. Mark’s
may collect your email address, name, address, city, province, country, postal
code, gender, household income and age range in order to provide you with
advance notice of upcoming promotions and exclusive offers, news of on-line and
in-store special event, information on products and services and notices of
contests. PartSource may collect your name, email and postal code in order to
send you a monthly e-newsletter and money saving coupon offers.
Financial Services
We need your name and address in order to prepare and send you a monthly
statement for your card account.
Canadian Tire Bank is also required by law to know its customers and to verify
the identity of its customers before entering into a business relationship or
opening an account. Canadian Tire Bank uses third parties including credit
bureaus/consumer reporting agencies for these purposes and we need your consent
to do this. If you do not provide us with your consent, we cannot enter into a
business relationship with you or open an account for you.
Why do we record our calls?
WHY DO WE RECORD OUR CALLS?
Your customer experience is important to us which is why we train our customer
service representatives on an ongoing basis. It is important for us to
understand how our representatives are handling your questions and concerns. As
such, if you have a telephone conversation with our representatives, we may
monitor the call for training and quality control purposes. Please be aware,
certain calls may be recorded for record keeping purposes. For example, your
call may be recorded when you apply for a product or service, or authorize us to
activate or enrol you in a product or service by phone. We will inform you
before proceeding with the call if it will be monitored or recorded for these
purposes.
Why do we use video surveillance?
WHY DO WE USE VIDEO SURVEILLANCE?
Many of our retail stores, including Canadian Tire, Mark’s, PartSource, FGL and
Canadian Tire Gas Bars are equipped with surveillance cameras. These cameras are
in place for your safety as a customer, as well as for the safety of our own
employees and to protect us against shoplifting or vandalism. If a store has a
camera, there will be signs posted alerting you to that. The information on our
video systems that record your image are typically kept for a short period of
time before they are overwritten with new information or deleted. They are only
shared with appropriate third parties under circumstances where Canadian Tire is
required or authorized by law to do so. See question 6 above for further
information.
What are “cookies” and what information is collected online?
WHAT ARE “COOKIES” AND WHAT INFORMATION IS COLLECTED ONLINE?
In general, you can visit our websites without telling us who you are or
submitting any personal information. However, we collect the IP (Internet
protocol) addresses of all visitors to our websites and other related
information such as page requests, browser type, operating system and average
time spent on our websites. We use this information to help us understand our
website activity, and to monitor and improve our websites.
Cookies are small text files that contain a unique identifier which is placed on
your computer when you visit a website. When you visit a website, the website
saves the file with a matching identifier. When you revisit the site days or
weeks later, the site can recognize you by matching the cookie on your computer
with the matching identifier in its database. We use cookies on the pages on our
websites where you are prompted to log in or that are customizable. These
cookies may let us know who you are and will provide us and our service
providers with information (such as your language choice) that we use to
personalize our websites in accordance with your preferences. You may set your
browser to notify you when you receive a cookie or to not accept certain
cookies. However, if you decide not to accept cookies from our websites, you may
not be able to take advantage of all of the features of our websites.
We may also use a technology called "tracer tags" or "Web Beacons". This
technology allows us to understand which pages you visit on our website or what
email communications you receive and open. For example, the information we
collect through this technology may include the first date and time you open our
email, and whether you click any links included in our email, This information
helps us optimize and tailor our websites and marketing communications for you
and others.
We may offer you the opportunity to engage with our content on or through
third-party social networking websites, plug-ins and applications. When you
engage with our content on or through third-party social networking websites,
plug-ins and applications, you may allow us to have access to certain
information associated with your social media account (e.g., name, username,
email address, profile picture, gender) to deliver the content or as part of the
operation of the website, plug-in or application. When you provide information
from your social media account, we may use this information to personalize your
experience on our websites and on the third-party social networking websites,
plug-ins and applications, and to provide you with other products or services
you may request.
Why do we share your information?
WHY DO WE SHARE YOUR INFORMATION?
We may need to transfer your personal information in order to provide you with
the products and services you have requested. The following are examples of why
our Retail Services (Canadian Tire stores, Mark’s, FGL and PartSource),
Financial Services (Canadian Tire Financial Services Limited and Canadian Tire
Bank) and Loyalty Program need to share your information.
We may need to share your personal information with affiliates and/or service
providers such as credit bureaus/consumer reporting agencies, data storage
providers, data and payment processors, credit card printers, cheque printers,
claims processors, collection agencies, statement producers and mailing houses
(i.e., to mail your statement; to provide any necessary legal communications) in
order to provide certain services to you. We limit the information we share to
only what is required to perform the service. We do not necessarily share your
personal information with each and every type of company listed above. The
personal information we share with other companies will naturally depend on the
products and services you are receiving.
Designated employees may collect, use, and exchange personal information with
other financial institutions and other entities as permitted by law, such as
investigative bodies and law enforcement.
There is a close relationship between Canadian Tire Financial Services Limited
and Canadian Tire Bank, as such sharing is necessary between the entities in
order to provide services to you, eg. Canadian Tire Financial Services Limited
operates a call centre that provides call centre services to Canadian Tire
Bank.
How can you opt-out of receiving marketing?
HOW CAN YOU OPT-OUT OF RECEIVING MARKETING?
You may decide that you do not want your personal information used or shared for
marketing purposes. If this is the case, you may always withdraw or refuse your
consent at any time by contacting us using the information set out in Section 15
below. We will process your request as soon as possible but it may not be in
time to remove you from promotions already in progress. Please remember that
even if you have opted out of receiving marketing communications, we may still
contact you for non-marketing purposes such as fraud, collections, account
maintenance and transactional and/or operational purposes.
Why do we contact you for feedback and reviews?
WHY DO WE CONTACT YOU FOR FEEDBACK AND REVIEWS?
We may occasionally contact you to request feedback on our performance. For
example, you may be contacted with a request to complete a customer satisfaction
survey, provide a product review or rate an experience.
There may also be circumstances where we might ask you to assist us and our
community of customers by contributing content for our websites. This can
include writing a product review, answering a product question asked by another
customer or allowing us to share a photo from a social media post that uses one
of our hashtags or tags us or our products. These requests are voluntary, you
never have to provide feedback, answer questions or allow us to re-post a photo
if you don’t want to.
How can you review and/or obtain copies of the personal information we have
about you?
HOW CAN YOU REVIEW AND/OR OBTAIN COPIES OF THE PERSONAL INFORMATION WE HAVE
ABOUT YOU?
Once we receive your written request, our goal is to respond to your request
within thirty (30) days of receipt. If, for some reason, we are unable to
respond to your request within this time frame, we will contact you and explain
the reason for delay.
There may be times where the law permits us to refuse your request to access
your personal information. For example, if providing access to your personal
information would reveal confidential commercial or proprietary information or
personal information about someone else (and we are unable to separate your
data), we may be unable to fulfill your request.
If we refuse access to your personal information, we will contact you directly.
If you wish, you may then choose to file a complaint with the Privacy
Commissioner of Canada.
You can request access to your personal information stored by us. Your request
must be submitted in writing to:
Canadian Tire
3475 Superior Court, Oakville, ON L6L 0C6
Re: Privacy Inquiries
How can you ask further questions?
HOW CAN YOU ASK FURTHER QUESTIONS?
If you have further questions or concerns regarding our privacy policies or
procedures, or if you would like to review, verify or amend your personal
information, please do not hesitate to contact us.
You may contact us:
• by calling our Customer Relationship Contact Centre at 1-866-846-5841
• by email at privacyinquiries@ctfs.com
• by mail at 3475 Superior Court, Oakville, ON L6L 0C6 - Re: Privacy Inquiries
If your questions, concerns and complaints have not been resolved to your
satisfaction or if you have further questions, you can contact Canadian Tire's
Chief Privacy Officer by mail at: Chief Privacy Officer c/o Canadian Tire
Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON
M4P 2V8 or by email at privacyoffice@cantire.com.
CUSTOMER SERVICE ACCESSIBILITY POLICY
Providing Goods and Services to People with Disabilities
Who is Canadian Tire?
WHO IS CANADIAN TIRE?
For purposes of this Customer Service Accessibility Policy, "Canadian Tire"
means Canadian Tire Corporation, Limited and its family of companies including
Canadian Tire Bank, Canadian Tire Services Limited, Canadian Tire Real Estate
Limited, Mark's Work Wearhouse Ltd. (Mark’s), FGL Sports Ltd. (FGL), Canadian
Tire Petroleum, PartSource and Padinox Inc. Canadian Tire also includes any
successors or subsidiaries of the above-listed companies.1
Our Commitment
OUR COMMITMENT
We are committed to eliminating barriers and improving accessibility for persons
with disabilities and to providing goods and services in a way that respects the
dignity and independence of people with disabilities. People with disabilities
will be given the same opportunity to access and benefit from our goods and
services, in the same place and in a similar way as other customers.
Communication
COMMUNICATION
When communicating with a person who has a disability, we will communicate in a
manner that takes into account the person's disability.
We will train employees who communicate with customers on how to interact and
communicate with people with various types of disabilities.
Telephone Services
TELEPHONE SERVICES
We are committed to providing fully accessible telephone services to our
customers. We will train employees to communicate with customers over the
telephone in clear and plain language.
Assistive Devices
ASSISTIVE DEVICES
We are committed to serving persons with disabilities who use assistive devices
to obtain, use or benefit from our goods and services. We will ensure that our
employees are trained and familiar with various assistive devices that may be
used by customers with disabilities while accessing our goods or services.
We will also ensure that our employees know how to use assistive devices that
are available in various locations for customers use.
Service Animals
SERVICE ANIMALS
We welcome persons with disabilities who are accompanied by service animals.
Service animals are allowed on the parts of our premises that are open to the
public.
If a service animal is legally excluded from some parts of the premises, we will
provide alternative measures to enable the person to obtain, use or benefit from
our services.
We will ensure that all employees are properly trained on how to interact with
people with disabilities who are accompanied by a service animal.
Support Persons
SUPPORT PERSONS
Any person with a disability who is accompanied by a support person will be
allowed to enter our premises with his or her support person. At no time will a
person with a disability who is accompanied by a support person be prevented
from having access to his or her support person while on our premises.
Notice of Temporary Disruption in Service
NOTICE OF TEMPORARY DISRUPTION IN SERVICE
We will provide customers with notice in the event of a planned or unexpected
disruption in the facilities or services usually used by persons with
disabilities. This notice will include information about the reason for the
disruption, its anticipated duration, and a description of alternative
facilities or services, if available.
This notice will be placed at all public entrances and at the point of
disruption. This notice will be provided in accessible formats as required.
Training
TRAINING
We will provide training to all employees, volunteers and others who deal with
the public or other third parties on behalf of CTC, and to all individuals who
are involved in the development and approval of the customer service policies,
practices and procedures.
Training must be completed during the employee orientation process.
Training will include:
· A review of the Accessibility for Ontarians with Disabilities Act,
2005 and the requirements of the Customer Service Standard.
· How to interact and communicate with people with various types of
disabilities.
· How to interact with people with disabilities who use an assistive
device or require the assistance of a service animal or support person.
· How to use the equipment or assistive devices that are available on
our premises or that we otherwise provide that may help with the provision of
goods and services to people with disabilities.
· What to do if a person with a disability is having difficulty in
accessing our goods and services.
· Canadian Tire's policies, practices and procedures governing the
provision of goods or services to people with disabilities.
Training records will be kept, including the dates when the training is
delivered the number of employees to whom the training was provided and their
names.
Feedback Process
FEEDBACK PROCESS
The ultimate goal of Canadian Tire is to meet and surpass customer expectations
while serving customers with disabilities. Comments on our services regarding
how well those expectations are being met are welcome and appreciated.
Feedback regarding the way Canadian Tire provides goods and services to people
with disabilities can be made by completing the feedback form, sending an e-mail
to the store (form and address details available through customer service desk)
or by speaking directly with a manager on duty. All feedback will be directed to
the store manager. We will make all reasonable efforts to address concerns or
complaints promptly.
Click here to obtain a copy of the Customer Feedback Form.
Availability of Accessible Customer Service Documents
AVAILABILITY OF ACCESSIBLE CUSTOMER SERVICE DOCUMENTS
We shall, upon request, give a copy of this policy to any person. Requests for
accessible customer service documents should be made to the store manager or
supervisor on duty. If a person with a disability requests a copy of this
policy, we will provide the policy, or the information contained within the
policy, in a format which takes into account the person's disability.
Scope
SCOPE
This policy applies to the provision of goods and services at all Canadian Tire
locations and addresses the Customer Service requirements. As a reflection of
our commitment to the principles of accessible customer service, all efforts
will be made to apply these accessible customer service principles to the
provision of goods and services in other Canadian Jurisdictions.
Modifications to This or Other Policies
MODIFICATIONS TO THIS OR OTHER POLICIES
We are committed to developing customer service policies that respect and
promote the dignity and independence of people with disabilities. Therefore no
change will be made to this policy before considering the impact on people with
disabilities.
Any policy of Canadian Tire that does not respect and promote the dignity and
independence of people with disabilities will be modified or removed.
Questions About This Policy
QUESTIONS ABOUT THIS POLICY
This policy exists to achieve service excellence to customers with disabilities.
If anyone has a question about the policy, or if the purpose of a policy is not
understood, please speak to the store manager or supervisor on duty, who will
escalate your question or concern accordingly.
1 Canadian Tire stores and certain Mark's, FGL and PartSource stores are owned
and operated by independent dealers or franchisees. Canadian Tire gas bars are
operated under license by independent retailers. As independent businesses,
these dealers, franchisees, and retailers are responsible under applicable laws
for adopting their own customer service accessibility policies that are
consistent with this Policy.
Some businesses within the Canadian Tire family may have developed their own
retail specific customer service accessibility policy. Should there be a
conflict between a retail specific customer service accessibility policy and the
Canadian Tire Corporation, Limited Customer Service Accessibility Policy, the
one which offers the greater accommodation to our customers shall govern.
TERMS & CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB
SITE. Your use of canadiantire.ca is expressly conditioned on your acceptance
without modification of the following terms and conditions (the "Terms and
Conditions"). By using canadiantire.ca, you signify your acceptance of these
Terms and Conditions.
Canadian Tire Corporation, Limited ("Canadian Tire") may, in its sole discretion
and for any reason, modify, supplement or amend these Terms and Conditions
without any notice or liability to you or any other person, by posting revised
Terms and Conditions on the canadiantire.ca web site. Your continued use of the
canadiantire.ca web site signifies your acceptance of such revised Terms and
Conditions, so check back frequently to read the most recent version.
Ownership
OWNERSHIP
The canadiantire.ca web site, its design, all text, graphics, content, video,
audio and the selection and arrangement thereof are the property of Canadian
Tire, and/or its various subsidiaries, affiliates, Canadian Tire Associate
Dealers, third party providers and distributors ("Third Parties"), and are
protected under the copyright laws of Canada and other countries. None of the
content found on canadiantire.ca may be reproduced, republished, distributed,
displayed, sold, transferred, or modified without the express written permission
of Canadian Tire and/or the applicable Third Parties.
Canadian Tire, canadiantire.ca, and all other Canadian Tire related trademarks
and design marks displayed on canadiantire.ca (collectively, the "Trademarks")
are registered and common law trademarks of Canadian Tire. Other trademarks and
design marks appearing on this web site are trademarks of their respective
owners. The trademarks of MasterCard International Incorporated are used under
license. Nothing contained on canadiantire.ca should be construed as granting,
by implication or otherwise, any license or right to use any trademarks,
including the Trademarks, except with the express written permission of Canadian
Tire or such other party that may own the applicable trademarks.
Use of Site
USE OF SITE
Neither the canadiantire.ca web site nor its content may be, in whole or in
part, copied, reproduced, republished, uploaded, posted, transmitted or
distributed without the written permission of Canadian Tire, except that you may
download, display and print the content presented on canadiantire.ca for your
personal, non-commercial use only. Unauthorized use of canadiantire.ca and/or
the content contained on canadiantire.ca may violate applicable copyright,
trademark or other intellectual property laws or other laws. You must retain all
copyright and trademark notices, including any other proprietary notices,
contained within the content on this web site. The use of such content on any
other web site or in any environment of networked computers is prohibited.
You are prohibited from contributing, posting or transmitting to this web site
any infringing, unlawful, threatening, libelous, defamatory, obscene, indecent,
inflammatory, pornographic or profane content or any content that could
constitute or encourage conduct that would be considered a criminal offence,
give rise to civil liability, or otherwise violate any law.
The canadiantire.ca website is not intended for use by children under the age of
13. Use of the canadiantire.ca website is void where prohibited by applicable
law.
In its sole discretion, in addition to any other rights or remedies available to
Canadian Tire and without any liability whatsoever, Canadian Tire at any time
and without notice may terminate or restrict your access to any component of
canadiantire.ca.
User Name and Password
USER NAME AND PASSWORD
Your canadiantire.ca website account may be accessed only by use of your login
name and password. You are solely responsible and liable for any use and misuse
of your login name and password and for all activities that occur under your
login name and password. For security reasons, you must keep your login name and
password confidential and not disclose them to any person or permit any other
person to use them, except an authorized Canadian Tire representative. Canadian
Tire recommends that you choose a password that is unique to you and not easily
guessed by others. You should change your password on a regular basis, and you
must log out at the end of each session.
All login names and passwords remain the property of Canadian Tire, and may be
cancelled or suspended at any time by Canadian Tire without any notice or
liability to you or any other person. Canadian Tire is not under any obligation
to verify the actual identity or authority of the user of any login name or
password.
You must immediately notify Canadian Tire of any unauthorized use of your login
name or password, or if you know or suspect that your login name or password has
been lost or stolen, has become known to any other person, or has been otherwise
compromised.
Privacy
PRIVACY
You have read the Canadian Tire Privacy Charter, the terms of which appear on
canadiantire.ca and are incorporated into these Terms and Conditions, and agree
that the terms of such policy are reasonable. You consent to the collection, use
and disclosure of your personal information by Canadian Tire and/or Third
Parties in accordance with the terms of and for the purposes set forth in the
Canadian Tire Privacy Policy.
Consumer Generated Content Guidelines
CONSUMER GENERATED CONTENT GUIDELINES
Canadiantire.ca is a public site; therefore, we ask that you follow some basic
rules. We moderate all reviews before posting them and reserve the right to deny
any review at our absolute discretion. Your review should describe your
experience using the product and include details about what you liked or
disliked.
Here are some examples of the type of content that can cause a review to be
denied:
• Offensive, abusive or prejudicial language
• Reviews that are not relevant to the product being reviewed
• Reviews that exceed 100 words
• Reviews that contain a price reference
• Reviews that attempt to solicit responses from others (creating a forum)
• Reviews that contain content about competitors
• Mentions of personally identifiable information
• Customer service issues, shipping issues, return policies or safety concerns.
If you have concerns about the safety of a product, please contact us directly
with the information provided below. Do not submit this feedback through a
product review.
Corporate Customer Relations:
English: 1-800-387-8803
French: 1-800-565-3356
We reserve the right not to publish your review should these Guidelines or Terms
and Conditions be violated, or for any other reasons in our entire discretion.
It is not possible for you to edit/remove your review after submission. However,
if you wish to have your review removed, you can contact our Customer Relations
team at EN: 1-800-387-8803 or FR: 1-800-565-3356.
If approved, your review will appear in its entirety. We will not edit any
content.
eFLYER
EFLYER
The products and services advertised in the eFLYER are available at Canadian
Tire Associate Stores in Canada. Canadian Tire Associate Stores are
independently owned and operated by Canadian Tire Associate Dealers.
Pricing Policy
PRICING POLICY
Canadian Tire has attempted to match online prices to those in store; however
online prices, product and service selection and availability, and sale
effective dates may differ from those in store and may vary by geographic
region. Due to differences in sale effective dates across the country, items may
be available online at the sale price before they are available in store.
Dealers are under no obligation to make promotional products available, or to
match online prices until the sale begins in their region. Market conditions and
competitive pressures may cause prices and availability to change without
further notice. Canadian Tire Associate Dealers may sell for less. Additionally,
although great care is taken in the production of the canadiantire.ca web site,
typographical, illustrative or pricing errors may occur. We reserve the right to
correct errors at any time.
All prices quoted are payable in Canadian Dollars and, unless otherwise stated,
do not include GST, PST, QST or HST.
For Gift Card purchases, prices quoted are payable in Canadian Dollars and,
unless otherwise stated, do not include shipping charges. Please see Canadian
Tire’s Shipping Policy for shipping and handling of Gift Card purchases.
The e-FLYER and canadiantire.ca each offer limited-time sales values, special
buys and items at Canadian Tire's everyday low price. Regular prices shown are
the prices at which the products have been sold by Canadian Tire as of the date
of issuance indicated. A correctly completed Review and Submit page delivered by
you to Canadian Tire constitutes your offer to purchase gift cards listed in
your order. Your order shall be deemed to be accepted only at the point when
Canadian Tire sends a shipping confirmation email to the email address you
provided. If you would like to change your order, call Customer Service
toll-free at 1-866-746-7287. Please have your order number ready when you place
your call. Do not email us with a request, as emails may not be processed in
sufficient time to effect a change to an order during high volume periods.
All advertisements on the canadiantire.ca website are merely invitations for you
to purchase goods or services from a Canadian Tire Associate Store, and are not
offers to sell by Canadian Tire.
Canadian Tire reserves the right to limit quantities; reject, correct, cancel or
refuse orders, and to terminate accounts, in its discretion, including, without
limitation, if Canadian Tire believes that customer conduct violates applicable
law or is harmful to the interests of Canadian Tire or any Third Parties.
All sizes quoted are approximate. Some items shown may require assembly.
Liability Disclaimer
LIABILITY DISCLAIMER
Except as explicitly provided in these Terms and Conditions as amended from time
to time, Canadian Tire and the Third Parties make no representations or
warranties of any kind, express or implied, regarding canadiantire.ca and/or any
content provided on canadiantire.ca, all of which are provided on an "as is" and
"as available" basis. Canadian Tire and the Third Parties do not warrant the
accuracy, completeness, currency, reliability or suitability of the operation of
canadiantire.ca, or any of the content or data found on canadiantire.ca, and
expressly disclaim all warranties and conditions in respect of canadiantire.ca,
its content or data, including implied warranties and conditions of
merchantability, fitness for a particular purpose, title and non-infringement,
and those arising by statute or otherwise in law or from a course of dealing or
usage of trade.
Canadian Tire and the Third Parties are not responsible for late, lost,
incomplete, illegible, misdirected or stolen messages or mail, unavailable
network connections, failed, incomplete, garbled or delayed computer
transmissions, on-line failures, hardware, software or other technical
malfunctions or disturbances or any other communications failures or
circumstances affecting, disrupting or corrupting communications.
Canadian Tire and the Third Parties assume no responsibility, and shall not be
liable for, any damages to, or any viruses affecting your computer equipment or
other property on account of your access to, use of, or browsing on
canadiantire.ca or your downloading of any materials, data, text, images, video
or audio from canadiantire.ca.
In no event shall Canadian Tire or any of the Third Parties be liable for any
injury, loss, claim, damage, or any special, exemplary, punitive, direct,
indirect, incidental or consequential damages of any kind (including, but not
limited to lost profits or lost savings), whether based in contract, tort,
strict liability, or otherwise, which arises out of or is in any way connected
with any use of canadiantire.ca or content found herein, the operation of the
web site, or any failure or delay in the operation of the website (including,
but not limited to the inability to use any component of canadiantire.ca for
purchases) even if advised of the possibility of damages.
You are subject to the Google Maps/Google Earth Additional Terms of Service
(including the Google Privacy Policy), located at
https://www.google.com/intl/en-US_US/help/terms_maps.html, and
https://www.google.com/intl/ALL/policies/privacy/index.html, respectively.
Maximum Liability
MAXIMUM LIABILITY
If, notwithstanding the foregoing, Canadian Tire or any of the Third Parties
should be found liable for any loss or damage which arises out of or is in any
way connected with any of the functions or uses of canadiantire.ca or its
content, the liability of Canadian Tire and the Third Parties shall in no event
exceed in the aggregate $250 CAD.
Indemnification
INDEMNIFICATION
You shall indemnify and save harmless Canadian Tire and the Third Parties and
their respective officers, directors, employees, consultants, representatives
and agents from and against any claim, cause of action or demand, including
without limitation reasonable legal, accounting and other professional fees,
brought as a result of your use of canadiantire.ca.
Links
LINKS
The canadiantire.ca web site contains links to web sites owned or operated by
other entities which are not associated or affiliated with Canadian Tire or the
Third Parties. These links are provided solely as a convenience to you and the
inclusion of any link does not imply endorsement, investigation or verification
by Canadian Tire or the Third Parties of the linked web site or information
contained therein or of their security or privacy practices. Canadian Tire and
the Third Parties shall not be responsible for the content of any other linked
web sites and makes no representation or warranty regarding any other web sites
or the contents on such web sites. If you decide to access other web sites, you
do so at your own risk. Framing of the canadiantire.ca web site or any of its
content in any form and by any method is strictly prohibited.
Relationships
RELATIONSHIPS
The relationship between Canadian Tire and you will be that of independent
contractors, and neither of us nor any of our respective officers, agents or
employees will be held or construed to be partners, joint ventures, fiduciaries,
employees or agents of the other as a result of these Terms and Conditions or
your use of canadiantire.ca.
Governing Laws
GOVERNING LAWS
This Agreement and its performance shall be governed by the laws of the Province
of Ontario, Canada. You consent and submit to the exclusive jurisdiction of the
courts located in the City of Toronto, in the Province of Ontario, Canada, in
all disputes arising out of or relating to the use of canadiantire.ca and these
Terms and Conditions.
Additional Terms
ADDITIONAL TERMS
Additional terms and conditions apply to purchases of products and services.
Additional terms and conditions may also apply to specific web site functions
available on canadiantire.ca.
Severability
SEVERABILITY
These Terms and Conditions shall be deemed severable. In the event that any
provision is determined to be unenforceable or invalid, such provision shall
nonetheless be enforced to the fullest extent permitted by applicable law, and
such determination shall not affect the validity and enforceability of any other
remaining provisions.
Headings
HEADINGS
The headings used in these Terms and Conditions are included for convenience
only and will not limit or otherwise affect these Terms and Conditions.
Entire Agreement
ENTIRE AGREEMENT
These Terms and Conditions, together with those incorporated or referred to
herein, constitute the entire agreement between us relating to the subject
matter hereof, and supersede any prior understandings or agreements (whether
electronic, oral or written) regarding the subject matter, and may not be
amended or modified except by Canadian Tire as set forth above.
English Language
ENGLISH LANGUAGE
The parties have requested that these Terms and Conditions and all documents
contemplated hereby be drawn up in English. Les parties aux présentes ont exigé
que cette entente et tous autres documents envisagés par les présentes soient
rédigés en anglais.
Triangle Rewards
TRIANGLE REWARDS
This page sets out important information about the Triangle Rewards program (the
Program) – the program that rewards you with electronic Canadian Tire Money when
you shop at participating Canadian Tire® stores, on-line at canadiantire.ca and
at Canadian Tire gas bars. The Program is made available by Canadian Tire
Corporation, Limited (referred to as Canadian Tire or we) on the following terms
and conditions.
Participating in the Program
In order to collect and redeem electronic Canadian Tire Money (eCTM®), you must
become a member (a Member). Membership is open to you if you are an individual,
you reside in Canada and you are of the age of majority in the province in which
you reside.
You can become a Member by (i) completing the registration process online at
canadiantire.ca (the Program Website) or (ii) by downloading the Program
application to your mobile phone or device (the Program App) which you can
receive information on by calling Program customer service at 1-800-226-8473 or
by visiting the Program Website, or (iii) by applying for a credit card issued
by Canadian Tire Bank that is designated as being linked to the Program or by
being issued a debit card connected to a bank account from Canadian Tire Bank
that is designated as being linked to the Program (a Program Payment Card), or
(iv) by calling customer service at 1-800-226-8473 after you have picked up a
Triangle Rewards Card in store.
If you apply for a credit card that is a Program Payment Card and are not
approved you will still become a Member of the Triangle Rewards Program if you
provided all of the necessary information unless, at time of application for
such credit card, you were advised that you would have to enroll separately in
the Triangle Rewards Program in the event your credit card application was
declined or unless we otherwise notify you in writing.
Triangle Rewards Cards
Each Member may receive a Triangle Rewards Program card (a Triangle Rewards
Card) that is linked to a Triangle Rewards Account. Your eCTM will be stored in
that account. If you do not receive a Triangle Rewards Card you will need to use
a Cardless Method (see below) when you collect or redeem eCTM.
Any Program Payment Cards that are issued to a Member will also be linked to
that Member’s Triangle Rewards Account. If a Member has multiple Program Payment
Cards they cannot be linked to the same Triangle Rewards Account.
A Member can request the issuance of additional Triangle Rewards Cards that have
the same account number as that Member’s Triangle Rewards Account.
Collecting electronic Canadian Tire Money
eCTM can be collected when you purchase Eligible Merchandise (see below) at
participating Canadian Tire stores or on-line at canadiantire.ca (or such other
web site as may be designated by Canadian Tire from time to time). eCTM is
calculated on the pre-tax, purchase amount (or eligible portion thereof) and is
rounded to the nearest cent. To collect eCTM you must present a Triangle Rewards
Card (or use a Cardless Method described below). You can also collect eCTM on
that portion of a purchase charged to a Program Payment Card. The Program
Payment Card must be linked to a Triangle Rewards Account at the time the
purchase is made in order to collect eCTM.
eCTM can also be collected when you purchase fuel (gasoline or diesel) at
participating Canadian Tire gas bars and present a Triangle Rewards Card (or use
a Cardless Method described below) and use a qualifying form of tender or if you
pay for the purchase with a Program Payment Card. The amount of eCTM collected
on fuel purchases depends on the number of litres purchased. A minimum fuel
purchase may be required before eCTM can be collected. The rate of collection
may vary from time to time and by location and by type of tender used for
payment so check at your local Canadian Tire gas bar. eCTM can only be collected
at Canadian Tire gas bars on fuel purchases.
You can also collect eCTM on purchases that you make at other merchants that are
charged to a Program Payment Card. eCTM that you collect at other merchants will
also be rounded to the nearest cent.
The rate at which eCTM can be collected may vary from time to time and by
location and is subject to change by Canadian Tire without notice. In addition,
you may collect eCTM at a different rate if you pay with a Program Payment Card
than you would if you use a Triangle Rewards Card (or Cardless Method) or based
on the type of Program Payment Card that you use. Please call 1-800-226-8473 for
current rates.
When shopping at Canadian Tire stores or gas bars, if you forget your Triangle
Rewards Card or choose not to use it, you may still be able to collect eCTM on a
qualifying purchase if you provide the telephone number that you gave when you
enrolled as a Member or you scan at a compatible point of sale device your
mobile phone or other mobile device on which you have downloaded the Program App
(each of these is a Cardless Method).
Purchases made in a foreign currency with a Program Payment Card are first
converted into Canadian currency (as set out in the cardmember agreement) prior
to calculating the amount of eCTM that you have collected.
eCTM can only be collected on one Triangle Rewards Account for each purchase
transaction.
If you use a Triangle Rewards Card or Cardless Method, it must be swiped or
scanned or your phone number provided, as the case may be, before you make your
purchase. When shopping online at canadiantire.ca (or other website as
designated by Canadian Tire), you must enter your Triangle Rewards Account
number at check out to collect eCTM.
Members are also eligible to collect bonus eCTM, or to collect eCTM at a
promotional rate offered from time to time on the purchase of select items, upon
the occurrence of certain events or as part of a promotion or offer, but unless
otherwise indicated, bonus eCTM or eCTM awarded at a promotional rate is awarded
only once for a transaction, or for the occurrence of an event, as the case may
be.
You cannot use a Triangle Rewards Card (or Cardless Method) together with a
Program Payment Card. If you charge a purchase to a Program Payment Card, you
will only earn eCTM at the applicable Program Payment Card rate then in effect,
even if you also present your Triangle Rewards Card (or Cardless Method).
However, if you redeem eCTM to pay for part of a transaction and pay for the
balance of the transaction with a Program Payment Card that is linked to a
different Triangle Rewards Account than the account from which the redemption is
occurring, all eCTM collected in respect of that transaction will be credited to
the Triangle Rewards Account from which redemption is occurring.
You will not be able to collect eCTM on that portion of a transaction in respect
of which you redeemed eCTM. However, we may, from time to time and at our
discretion, have special offers or promotions that would allow you to collect
eCTM on that portion of a transaction in respect of which you redeemed eCTM.
If you use more than one Program Payment Card to make a purchase (e.g. split the
cost between two or more cards), all eCTM collected on that purchase will be
credited only to the Triangle Rewards Account linked to the first Program
Payment Card that is presented.
If you make payment using a Program Payment Card in combination with some other
form of tender, only that portion of the purchase charged to the Program Payment
Card will earn eCTM at the then applicable Program Payment Card rate. That
portion of the purchases made with the other form of tender may be eligible to
earn eCTM at a different rate.
Delays may occur in recording eCTM to a Triangle Rewards Account. You cannot
collect paper Canadian Tire Money® and eCTM on the same transaction.
If you are the holder of a Program Payment Card and you fail to keep your credit
card account, or bank account to which your debit card is linked, in good
standing, any eCTM that you might have collected as a result of transactions
with that Program Payment Card, may, in Canadian Tire’s sole discretion, be
cancelled.
Eligible Merchandise
All merchandise sold at Canadian Tire stores, or on-line at canadiantire.ca, is
Eligible Merchandise except the following: gift cards, lottery tickets, hunting
and fishing licences, tire disposal fees, tire taxes, Rug Doctor® rental
charges, refundable deposits, environmental fees, repair charges, delivery or
assembly charges, other store services (other than automobile service),
inter-store sales, other store labour (other than labour for automobile
repairs), donations at a discount, house account charges, towing charges,
prepaid cards, phone cards, tobacco products or alcohol, Pit Stop® parts/labour
charges, Canadian Tire Roadside Assistance® memberships that are purchased over
the phone or on-line, premiums for credit card balance insurance or for
insurance or extended warranties on items purchased with a Canadian Tire branded
credit card, premiums for other Canadian Tire branded insurance products, cash
advances, transactions using a convenience cheque, balance transfers and other
cash transactions, any fees charged on a Program Payment Card, payments made to
a credit card account, the value of any part or item traded-in in connection
with a purchase, any item that we are legally precluded from awarding eCTM in
respect of and such other goods or services as we may determine from time to
time in our sole discretion. In addition, individual Canadian Tire stores may
exclude additional items sold in that store from being Eligible Merchandise. We
reserve the right, at any time without notice, to change what constitutes
Eligible Merchandise.
Redeeming electronic Canadian Tire Money
eCTM can only be redeemed for merchandise (including applicable taxes) at
participating Canadian Tire stores or at other locations designated by Canadian
Tire.
eCTM cannot be redeemed for alcohol, tobacco, gift cards, pre-paid cards, other
stored value cards or products, items that we designate on the Program Website
and those items which the law does not permit to be purchased this way, or used
to make a payment on any Canadian Tire Bank issued credit cards or on loans or
for financial or insurance products or in respect of fees or overdraft on any
Canadian Tire Bank provided bank account.
To redeem your eCTM you must present your Triangle Rewards Card (or Cardless
Method) or Program Payment Card to the cashier with your purchase. Please note
that in some Canadian Tire stores it may not be possible to simply provide your
phone number when redeeming eCTM; presentation of your Triangle Rewards Card or
Program Payment Card or scanning of the Program App may be required instead.
eCTM can be used in combination with paper Canadian Tire Money and/or in
combination with any other form of tender.
eCTM collected on a purchase transaction cannot be redeemed on the same
transaction.
You may not redeem eCTM from more than one Triangle Rewards Account for the same
transaction.
You must have enrolled in the Program, or have activated your Program Payment
Card, in order to redeem eCTM.
What Happens When an Item is Returned?
If you return an item for a refund and had received eCTM when you purchased such
item, such amount of eCTM will be deducted from your Triangle Rewards Account.
Merchandise that was purchased either in whole or in part by redeeming eCTM may
not be returned for cash, rather, the connected Triangle Rewards Account will be
credited with the same amount of eCTM used to make the original purchase.
Expiration of Electronic Canadian Tire Money
We may expire the eCTM in your Triangle Rewards Account in the event that there
has been a period of inactivity of 18 months or more. For the purposes of this
section, “inactivity” means that there has been neither a transaction in which
you have collected eCTM, nor a transaction in which you have redeemed eCTM
during the period in question.
Termination of Membership and Cancellation of the Program
Membership may be terminated by Canadian Tire if any of the following events
occur: (A) the Member has failed to comply with any of these terms and
conditions, or Canadian Tire determines that the Member has abused the Program
or has made any misrepresentation or false statement to Canadian Tire; (B) the
Member dies; (C) the Member becomes bankrupt or insolvent or any bankruptcy or
insolvency proceedings are commenced by or against the Member, (D) the Member is
charged with a “designated offence” (as defined in the Criminal Code (Canada)),
(E) the Member’s Program Payment Card is terminated by Canadian Tire Bank, or
(F) Canadian Tire suspects the Member of any fraudulent activity in connection
with the Program or the use of a Program Payment Card.
A Member may choose to cancel his or her membership by written notice sent to
the address below or by calling Program customer service.
Termination or cancellation of membership in the Program will result in the
immediate closing of the Member’s Triangle Rewards Account and the cancellation
of all eCTM in such Triangle Rewards Account without any compensation or other
liability to the Member. Termination of a Member’s Triangle Rewards Account will
also result in the Member no longer being able to use a Program Payment Card
linked to the Program.
Canadian Tire may, in its sole discretion and at any time without prior notice
either (i) cancel the Program or (ii) except if you are a Member residing in
Quebec, Ontario or such other province where prohibited by law, establish a date
upon which eCTM will expire and may no longer be used.
Merging Triangle Rewards Accounts
At Canadian Tire’s discretion, Members may be able to merge their Triangle
Rewards Accounts into a single account. That merged account will bear the
Triangle Rewards Account number of one of the accounts being merged and one
Member will be designated as the holder of that account with full power and
authority to deal with the account, including closing it, and will become the
“Member” hereunder. All Members wishing to merge their Triangle Rewards Accounts
will need to consent to the merger and agree on which account number will be
designated as the number for the newly merged Triangle Rewards Account and who
the accountholder will be. All remaining Triangle Rewards Account numbers will
be cancelled and the persons who are not designated as the accountholder will no
longer be Members in the Program.
Donating electronic Canadian Tire Money
Members may be able to donate their eCTM to select charities or community
groups. Please visit the Program Website for details about donating eCTM.
Lost or Stolen Triangle Rewards Cards
If a Triangle Rewards Card is lost, stolen or destroyed, Canadian Tire will
issue a new card on presentation of proper identification, and the balance in
the Member’s Triangle Rewards Account will be transferred to a new Triangle
Rewards Account.
Canadian Tire assumes no responsibility if eCTM has been used by anyone who
presents a lost or stolen Triangle Rewards Card, Cardless Method or Program
Payment Card before Canadian Tire is notified of such loss or theft.
Partner Locations
We may, from time to time, designate certain other merchants as locations at
which you can collect or redeem eCTM (a Partner). The names of Partners, the
rates at which eCTM can be collected and redeemed and any items that will not be
considered eligible for collecting eCTM or in respect of which you will not be
able to redeem eCTM will be designated by us and will be posted on the Program
Website and may be amended by us from time to time. eCTM that you collect at a
Partner may not be recorded, or, if recorded, may be cancelled or may not be
redeemed by us if that Partner does not provide all necessary information to us,
if we cannot confirm that the eCTM was properly collected, or if that Partner is
in default under its agreement with us respecting the eCTM. If you redeem eCTM
at a Partner we are not responsible for any loss, damage, injury, death or
expense as a result of any item or service you acquired at such Partner.
General
e-CTM is not exchangeable and cannot be redeemed for cash or made subject to any
security interest. eCTM cannot be transferred from a Member to any other Member
or other person without the consent of Canadian Tire.
These terms and conditions, as amended by Canadian Tire from time to time,
constitute the entire agreement between the Member and Canadian Tire with
respect to eCTM.
On occasion, Canadian Tire, our various businesses within the Canadian Tire
family of companies and any Partners may communicate special offers, information
and services to Members by email, text message (standard text messaging and data
rates may apply) or other communication preferences selected by you using the
contact information you have provided. Any Member who does not wish to receive
these offers may so indicate on the Program Website or by calling Program
customer service at 1-800-226-8473. Please note that even if you have opted out
of receiving marketing communications, we may still contact you for the purposes
of administering your account and sending you transactional or operational
messages.
Any waiver by Canadian Tire of any of these terms and conditions at any time
does not mean that Canadian Tire cannot rely on these terms and conditions at
any subsequent time. No delay or omission by Canadian Tire in exercising any
right or remedy hereunder shall operate as waiver thereof or of any other right
or remedy.
All Triangle Rewards Cards remain the sole property of Canadian Tire and, if
requested by Canadian Tire, must be returned to Canadian Tire upon the
cancellation of a Member’s membership in the Program.
The Member is responsible for informing Canadian Tire of any change to his or
her personal information (e.g. name, address, email, etc.), by visiting the
Program Website or by calling Program customer service. Canadian Tire reserves
the right to terminate a Member’s participation in the Program or to block a
Member’s ability to use the Member’s eCTM if Canadian Tire has inaccurate or
incomplete information respecting the Member.
Enrolment in the Program constitutes acceptance of these terms and conditions
and each applicant for membership in the Program consents to the collection and
use of personal information in accordance with the Canadian Tire Privacy
Charter, as amended from time to time. If any provision of these terms and
conditions is invalid or unenforceable, such provision will not affect the
validity and enforceability of any of the remaining terms and conditions.
Participants are responsible for any taxes, duties or other charges associated
with their participation in the Program.
Any written notice to Canadian Tire may be sent by ordinary mail to:
Triangle Rewards Program
PO BOX 2000, Station Main
Welland, ON
L3B 5S3
We may cancel any eCTM that has not been properly issued or that we believe has
been issued due to fraudulent conduct or conduct that is inconsistent with these
terms and conditions or the spirit of the Program.
For Members resident outside of Quebec only: Canadian Tire may amend these terms
and conditions at any time without notice. The version of the terms and
conditions that is posted from time to time on the Program Website will govern
the Program.
These terms and conditions are governed by the laws of Ontario and the federal
laws of Canada applicable in Ontario.
For Members resident in Quebec only: Canadian Tire may unilaterally amend any of
these terms and conditions and, subject to the following paragraph, the version
of the terms and conditions that is posted from time to time on the Program
Website will govern the Program.
You will be provided with written notice of any amendment to these terms and
conditions (setting out the new clause only or the amended clause and how it
read formerly and the date that the amendment will take effect) at least 60
days, but not more than 90 days, before it is to take effect. Upon receipt of
the notice, you may choose to reject the amendment and rescind these terms and
conditions.
These terms and conditions are governed by the laws of Quebec and the federal
laws of Canada applicable in Quebec. It is your express wish that these Program
terms and conditions be written in the English language. C’est à votre demande
expresse que les modalités du Programme sont rédigées en anglais.
________________________________________________________________________________
PRIVACY
Canadian Tire is committed to protecting the privacy and security of your
personal information. All Canadian Tire companies have adopted the Canadian Tire
Privacy Charter (Privacy Charter). A list of frequently asked privacy questions
(FAQs) is available to provide you with examples and instances of how your
personal information may be collected, used and disclosed. Our policies and
practices have been designed to comply with the Personal Information Protection
and Electronic Documents Act and provincial private sector privacy acts. Our
Privacy Charter may be amended from time to time. A copy of the most current
version of our Privacy Charter and our FAQs can be obtained online at
triangle.com or by calling 1-800-226-8473.
The Privacy Charter describes how we collect, use and disclose personal
information in order to: (i) process and administer your payment for the
purchase of products or services, if you purchase online or use a debit or
credit card for the purchase in one of our stores; (ii) process your application
for a product, provide a service or administer the Canadian Tire loyalty reward
program or other loyalty or preferred customer programs that may exist from time
to time (each a "Loyalty Program"); (iii) better understand your needs and offer
you relevant information, products, services, rewards and programs, including
sending you (and others on your behalf) communications by way of postal mail,
email, facsimile, telephone, text message or other type of electronic message;
(iv) determine your interest and eligibility for, and where appropriate provide
you with, products, services, rewards and programs; (v) track and analyze your
purchases, other transactions, shopping patterns, account activity, and payment
history for marketing analysis purposes or tailoring promotional offers to you;
(vi) track and analyze website use to provide a better customer experience such
as customized offers and advertisements; (vii) verify your identity and protect
against error and fraud; (viii) manage and assess our risk; (ix) assess and
update your credit worthiness on an ongoing basis; (x) conduct research and
analysis (de-identified to the extent possible); (xi) process, service, analyze
and audit your relationship with us, including collecting any money you owe us;
(xii) comply with applicable legal, regulatory and self-regulatory requirements;
(xiii) respond to your questions, comments or requests to customer service; and
(xiv) achieve other purposes as may, from time to time, be permitted by law.
We may provide your personal information to Canadian Tire affiliates or to other
third party Marketing Partners, including under a Loyalty Program, so that they
can notify you directly of products, services, rewards and special offers that
may be of interest to you. These notices may be given to you by postal mail,
e-mail, facsimile, telephone, text message or other form of electronic messaging
using the contact information that you provide to us.
By providing your information to Canadian Tire, you consent to Canadian Tire
using your personal information for the uses described above. Withdrawal of
consent to collect, use and disclose your personal information may restrict our
ability to provide you with some products and services, such as the privileges
and opportunities of being a member of the Loyalty Program. You may always
withdraw or refuse your consent by clicking on the unsubscribe link in our email
communications or by contacting us at 1-800-226-8473. Your request will be
promptly processed but may not be in time to remove you from promotions already
in progress. Please note that even if you have opted out of receiving marketing
communications, we may still contact you for the purposes of administering your
account and sending you transactional or operational emails.
We do not sell or rent personal information. We may transfer your personal
information to entities outside Canadian Tire, such as our vendors, suppliers
and agents who assist us in serving you ("Service Provider"). Our Service
Providers may be located in or outside of Canada and may be required to disclose
your information under the laws of their jurisdiction.
For complete details as to how we collect, use and disclose your personal
information, please see our Privacy Charter and FAQs.
INSTALLATION SERVICES AGREEMENT AND TERMS & CONDITIONS
Your installation agreement with us is for the service and the product you have
selected (hereinafter referred to as: the “Product”)
The following information, the Terms and Conditions below, and the specific
information for your Product listed below and located at
https://www.canadiantire.ca/en/home-services.html in “Pricing” Tab of your
selected Product, the Addendum (if applicable) and the Certificate of Completion
form your agreement with us for the assembly/installation services described
below (collectively, the “Agreement”).
Who we are: Canadian Tire Services Limited (“we”, “us” or “our”), holder of
license # 5654-7714-01 issued under the building Act. We can be reached by phone
at 1-855-682-HOME (4663) or you can write to us c/o Canadian Tire Home Services,
3475 Superior Court, Oakville, Ontario L6L 0C6.
1. The type of basic installation service and any additional services that you
have contracted for are indicated on your email confirmation and more fully
described in the “What does the basic assembly/installation package include?”
section below and located at https://www.canadiantire.ca/en/home-services.html
in “Pricing” Tab of your selected Product (the “Installation Services”). See the
“Product Specific Links” below for the direct link your Product specific
information.
2. The Installation Services will be provided by one of our Authorized
Installers (as defined below). The installation will occur at the location
indicated as your billing address unless you provide us with an alternative to
the Authorized Installer upon scheduling your assembly/installation. (the
“Installation Location”).
3. You are responsible for confirming compliance with any applicable building
code requirements, local zoning bylaws and other applicable laws, rules and
regulations which may regulate and restrict the location and size of the Product
or that may be in place by the property owner, property management and/or
condominium board for your property when installing your Product. You also are
responsible for obtaining all required permits.
4. If you have instructed to install the Product at the wrong location or if the
Product is not permitted in your municipality, you will have to assume the costs
involved in moving or removing your Product.
5. Should our Authorized Installer, upon inspection of the Installation
Location, determine that additional work is required to properly and safely
complete the installation, you will be advised of any additional charges before
the work is done and you will be asked to authorize the additional charges by
signing an Addendum. If you decide that, as a result of the additional work and
charges required to complete the installation, you do not want to go ahead with
the installation, you can cancel this Agreement and we will give you a full
refund in accordance with paragraph 9 below. Any additional charges, once
authorized, are your sole responsibility. The Authorized Installer does not have
the authority to contract on our behalf. Some issues that might cause additional
installation costs are outlined in the “What could lead to additional costs?”
section below and located at https://www.canadiantire.ca/en/home-services.html
in “Pricing” Tab of your selected Product. See the “Product Specific Links”
below for the direct link your Product specific information.
6. Our Authorized installer will refuse to assemble and/or install the Product
not in accordance with the product and/or manufacturer’s instructions. You will
assume all liability in the event you modify the installation after it has been
completed and that the Product does not function properly as a result thereof.
You will also be responsible for any defects in, or damages to, the Product that
are attributable to it not being assembled and installed in accordance with the
product and/or manufacturer’s instructions.
7. Once the product has been located and payment has been processed, an
authorized Installer will contact you by the phone number given during checkout
to schedule your assembly and installation. Should you need to make any changes
to your scheduled appointment after it was made or to cancel your scheduled
appointment please call us at 1-855-682-HOME (4663) to. Then one of our
Authorized Installers will contact you within two (2) business days to arrange a
specific time for assembly/installation that is convenient to you.
8. The cost of your Installation Services is set out on your checkout page, on
your confirmation email and in your receipt upon pick up or delivery of your
Product. Payment must be received in full prior to the Installation Services
commencing.
9. You can cancel this Agreement at any time prior to the Installation Services
commencing by calling 1-855-682-HOME (4663) and we will give you a full refund.
10. By making payment and clicking the “Accept” button below, you confirm that
you have read, understood, consent to and accept the Terms and Conditions set
out in this Agreement.
11. This Agreement is entered into at your home address as indicated on your
email confirmation.
12. General Description. You agree to purchase and we agree to provide the
Installation Services described in this Agreement in or on the Installation
Location for the stated total cash price and according to the specifications and
other provisions set out in this Agreement.
13. Installation Location. The Installation Location shall be within fifty (50)
km of a Canadian Tire store. If the Installation Location is more than fifty
(50) km from a Canadian Tire store we may at our discretion decline to perform
the Installation Services and will provide you with a full refund.
14. Installation Services. You authorize us (a) to arrange for the Installation
Services to be performed by an experienced installer (licensed when legally
required) (the “Authorized Installer”), (b) to issue a work order to the
Authorized Installer to perform the Installation Services, (c) to inspect the
Authorized Installer’s work, and (d) to pay the Authorized Installer after
completion of the work and after receipt of a certificate, signed and dated by
you, that the work has been satisfactorily completed (the “Certificate of
Completion”). You agree that we will rely upon the Certificate of Completion in
paying the Authorized Installer for the Installation Services.
15. Price. The price owed by you to us covers the Installation Services, and
applicable taxes (the “Price”). The Price assumes sound existing substructures,
superstructure and points of attachments. The Price shall be increased should
additional services or materials be required as a result of defective
substructures, superstructures, or points of attachments. To the extent required
in order to properly and safely install the Product, all such associated charges
will be disclosed to you and itemized prior to installation. You will be asked
to authorize the additional charges and the total additional installation costs
will be set out in the Addendum, which will be part of your agreement with us.
16. Entire Agreement. This Agreement accurately states the entire agreement
between you and us concerning this sale of Installation Services and replaces or
supersedes all prior agreements and understandings relating thereto, both oral
and written. Any additions or changes to this Agreement, other than any
additional Installation Services required as set out in the Addendum, must be in
writing signed by you and us.
17. Warranty for Installation Services.
The Installation Services provided in connection with the following Products
(Garden Shed, Play Centre, Trampoline, Garage Door Opener, Toilet/Faucet,
Central Vacuum, Electric Fireplace, Flat Screen TV and Window Air Conditioner)
will be covered by a one (1) year warranty (the “Warranty Period”) that the
Installation Services will be performed by the Authorized Installer in a good
and workmanlike manner (the “Warranty”).
The Installation Services provided in connection with the following Products
(Temporary Shelter/Canopy, Gazebo and Awning) will be covered by a ninety (90)
day warranty (the “Warranty Period”) that the Installation Services will be
performed by the Authorized Installer in a good and workmanlike manner (the
“Warranty”).
You must give us written notice within the relevant Warranty Period of any
Warranty claim relating to the Installation Services. You agree that your sole
and exclusive remedy against us for a Warranty claim is reinstallation of the
Product in a good and workmanlike manner, including the repair or replacement of
any of the items originally installed if and to the extent reasonably necessary
to correct the defective Installation Services. In connection with any Warranty
claim, you agree, at no cost to us, to prepare the Installation Location,
including the removal and replacement of fixtures incident to the repair area,
so that we, or our designee, including the Authorized Installer, can correct the
defective Installation Services without undue delay.
18. Indemnity. To the extent permitted by applicable law, you agree to indemnify
us from all losses, claims, costs, expenses, damages, actions and liabilities
whatsoever that we may incur, and you agree to hold us harmless from any
lawsuits and any claims that may be made against us in connection with this
Agreement or the use and operation of the Product.
19. Governing Law. This Agreement shall be interpreted under and governed by the
laws of the province of the Installation Location and the federal laws of Canada
applicable therein.
20. Miscellaneous. You acknowledge that we may assign, pledge or transfer this
Agreement without your consent. Except as specifically provided for herein, you
may not assign this Agreement without our consent. If we do consent, the
provisions of this Agreement will be imposed on your assignee. All of your
obligations under this Agreement will survive the termination of this Agreement
to the extent required for their full observance and performance. Any provision
of this Agreement that is unenforceable in any jurisdiction will, with respect
to such jurisdiction, be ineffective only to the extent of such enforceability
without invalidating the remaining provisions of this Agreement. The headings in
this Agreement are for convenience only and will not affect the construction or
interpretation of this Agreement.
21. Privacy. You agree that we can collect, use and share your Personal
Information in accordance with our Privacy Charter, a copy of which is available
on-line at www.canadiantire.ca or by calling us at 1-855-682-HOME (4663). This
includes collecting, using and sharing your Personal Information to arrange for
the Installation Services and to administer our Agreement with you. Personal
Information includes, but is not limited to, identification information and
billing information. We may release your Personal Information to entities
outside the Canadian Tire family of companies, such as our suppliers and agents
who assist us in serving you (“Service Providers”). When your Personal
Information is provided to a Service Provider, we require them to protect the
information in a manner that is consistent with our Privacy Charter. Our Service
Providers may be located in or outside of Canada and may be required to disclose
your Personal Information under the laws of their jurisdiction. Subject to your
withdrawal, this consent is valid for the time required to fulfill the
identified purposes, Canadian Tire’s legitimate business purposes and to conform
to all applicable legislative requirements.
PRODUCT SPECIFIC INFORMATION
What does the basic assembly/installation package include?
• Unpack and inspect the Product to ensure there are no missing or damaged
pieces.
• Where applicable, prepare the Installation Location by performing Product
specific preparation work (Several visits may be required depending on the
Product).
• Arrange for a utilities (gas/electric/water) locate (if required).
• Assemble, Install and anchor (if required) the Product according to the
manufacturer’s instructions.
• Disconnect selected existing Product to install a new Product (for example,
ceiling light, ceiling fan, range hoods etc.) Ask the Authorized Installer in
advance if your Product is eligible for disassembly.
• Test the assembled/installed Product to ensure it meets the manufacturer’s
requirements.
• Clean up the work area.
• Prepare the Product’s packaging for disposal by the customer.
• See the Helpful Product Specific Information below for more of what we will do
for you on selected services.
What could lead to additional costs?
• If the Installation Location is not suitable for the Product, requires
excessive levelling or there are structural issues that need to be corrected to
ensure a proper and safe assembly/installation. Discuss the Installation
Location with the Authorized Installer before the scheduled site visit.
• If there is not sufficient space free from clutter/obstructions where the
Product is to be assembled/installed.
• Building a new or repairing an existing base at the Installation Location.
• Delivery and/or disposal of the new or existing Product (if purchased).
• If you have purchased the wrong type/size of Product for the Installation
Location.
• If any additional accessories or hardware required for the installation. For
example, extension/support brackets, wall mounts, window sleeves etc. Make sure
to purchase any required accessories or hardware in advance to ensure they’re
available on the date of your installation. If you’re unsure of what is needed
for your Product, please ask the Authorized Installer prior to the date of your
installation.
• If the location of the assembly requires access to an elevator or a secured
area, it is your responsibility to reserve the elevator before our Authorized
Installers arrive. If the dwelling is higher than three (3) stories and no
elevator is available to transport the Product to your residence, an additional
charge may apply to deliver and/or remove the Product.
• For Products that require direct access to an electrical outlet, ensure the
Installation Location is in close proximity to a suitable power source. Note:
Some manufacturers do not recommend the use of extension cords for certain
Products. Please speak to the Authorized Installer about power outlet
requirements for the Product being installed.
• The Product assembly/installation prices are determined by the size, type,
complexity, materials and time required to safely assemble and install your
Product.
What Installation does not cover:
• Repairs or modifications related to existing structural problems, any
structural impact to property that was necessary for the installation, such as
but not limited to: drywall patching, painting, landscaping, replacing tiles,
moving existing ducts/vents or alterations to electrical work.
• Any type of analysis associated with ground, water or air quality.
• We are not responsible for the cost involved in moving or removing the Product
if you have selected the wrong location or it is not permitted in your
municipality. We will not be held liable (financially or otherwise) for costs
incurred if Products installed are not in compliance with local bylaws or other
applicable laws, nor for removal of Products that are not in compliance with
bylaws.
Helpful Product Specific Information
• Sheds:
o A minimum of 30˝ clearance to fences or other structures will be required to
allow assembly/installation of the garden shed.
o A garden shed that is assembled/installed and anchored to a proper base helps
to ensure it will function as it should and prolongs its useful service. If you
have a cement pad, a concrete slab area, or a pre-assembled wooden base of an
appropriate size that would accommodate the garden shed, our Authorized
Installer will anchor the garden shed to that. While it remains your choice, we
recommend that if a pre-existing base is not available, one should be purchased
along with the garden shed installation.
If you purchase a base, our Authorized Installer will:
o Prepare the site for installation.
o Construct a pressure-treated wood and plywood base to support the structure
where applicable.
o Place the base on cement stones at the corner and across the foundation to
provide a solid foundation (All materials are included in the cost of the base
installation.)
o See the “What could lead to additional costs?” section above for more
information.
• Water-associated Products: (toilets, faucets, water softeners, water filters,
water heaters)
o Where applicable, we will replace wax seals, connect the Product to existing
drainage system/plumbing (no modifications), and connect the Product to an
existing water supply line.
o Water Softeners, Heaters and Filtration Systems – we include miscellaneous
fittings as required, and up to one (1) foot of piping to connect the existing
piping to the new Product, plus shut-off valves and up to ten (10) feet of line
to the nearest drain.
o The Authorized Installer will apply for the gas or electrical permit and
inform you of the cost prior to obtaining the permit (if required). The fee for
a gas or electrical permit can vary according to the type of work being
performed.
o What could lead to additional costs?
Installation of water line valve cut-off.
If converting from an electric hot water heater to a gas hot water heater, you
will require a pre-site inspection to measure the Installation Location. You
must purchase a New Installation Quotation before the Authorized Installer will
attend at the service location to conduct a pre-site inspection. However, if you
proceed with the installation, the New Installation Quotation service price that
was prepaid will be applied as a credit towards the final service fee.
See the “What could lead to additional costs?” section above for more
information.
• Hard-wired Electrical Products (Range hoods, bathroom exhaust fans, light
fixtures, ceiling fans, pot lights):
o We will disconnect electrical service from your existing Product and center
(if possible), mount and secure support bracket(s) as required by manufacturer’s
specifications and connect the new Product to the existing electrical box [Note:
the existing electrical box must be equipped with power, must be connected to a
control device (switch/dimmer) and must be in a location that is sufficiently
reinforced to support the weight of any new Product]. For Products secured to
ceilings, please note maximum ceiling height is 10 feet.
o If you wish to install a product in a new location where new wiring is
required, this typically requires a permit. The Authorized Installer will apply
for the permit and inform you of the cost (varies with work) prior to obtaining
the permit. If you require a new installation, a New Installation Quote must be
purchased before the Authorized Installer will attend at the service location to
conduct a pre-site inspection. However, if you proceed with the installation,
the New Installation Quotation service price that was prepaid will be applied as
a credit towards the final service fee.
o See the “What could lead to additional costs?” section above for more
information.
• TVs:
o We will connect the flat panel television to a maximum of 3 video sources (DVD
player, VCR, Satellite receiver and/or video game console).
o We will set-up non-learning, universal remote system and provide an equipment
tutorial and demonstration (up to 30 minutes).
o We can install this on: 1) an existing wall mount, 2) a TV stand (either one
that came with the TV or one that you purchased at Canadian Tire) 3) install a
new wall mount you purchased at Canadian Tire. Pricing is dependent on which of
the three options you choose.
o You are also responsible for ensuring there is an assembled power outlet
within six (6) feet of where the flat panel television is to be installed. Our
Authorized Installers will not move or install a power outlet.
o What could lead to additional costs?
If the wall where the flat panel television is to be installed is constructed
of material other than drywall (for example: brick or concrete) or if the wall
studs are a material other than wood or metal.
If the wires where the flat panel television is to be installed are asked to
be concealed.
See the “What could lead to additional costs?” section above for more
information.
• Garage Door Opener – Basic assembly/installation package:
o We will remove an existing garage door opener.
o We will mount new garage door opener (up to 10´ high) according to product
requirements.
o We will install and adjust safety sensors, as well as any monitors or lasers,
outdoor coded key pads and/or battery packs.
o We will mount wood framing (if necessary) to top of garage door opener to
support header bracket.
o We will plug in and test garage door opener (providing there is a receptacle
within three (3) feet of the garage door opener).
o Well test remote(s) and control pad(s) to ensure proper and safe operation.
Garage Door Opener – Premium Assembly:
o Everything as stated in the Basic assembly/installation package above, plus we
will:
Check and adjust door hinges (does not include replacing the hinges).
Lubricate all moving parts of garage door.
Check door rails and clear them of debris.
Check door balance and make adjustments to tension spring if necessary.
o What could lead to additional costs?
If the garage door is higher than 8´ tall and an extension rail is required,
you will need to purchase an extension rail from a Canadian Tire store. Note:
the garage door opener must be matched to the correct extension rail.
If the garage ceiling is higher than 10´ and extension brackets are required,
you may purchase the extension brackets from the Authorized Installer.
If the garage ceiling has less than 5˝ clearance from the garage door and
quick-turn brackets are required, you may purchase the quick-turn brackets from
the Authorized Installer.
If the garage door does not open freely and an adjustment is required.
See the “What could lead to additional costs?” section above for more
information.
• Holiday Lighting:
o We can install and remove holiday lighting on: Rooflines, Dormers, Peaks,
Trees and Shrubs.
• Central Vacuum Systems:
o We will hang the power unit canister and connect power source.
o We will connect the last section of tubing to the canister, and attach muffler
(if required).
o What could lead to additional costs?
You must ensure that the electrical source near the canister has the proper
amperage and there is enough free space around the unit for proper motor air
cooling circulation. Please speak to the Authorized Installer about power outlet
requirements for the Product being installed.
If mounting brackets are required to support the proper weight of the
canister.
If additional inlets are required or if there are accessories requiring
installation (such as a dust pan).
Inlet installations are not included in the Basic assembly/installation
package; however, they can be purchased at an additional cost.
If you require a new installation one of our Authorized Installers will come
to your home and give you a customized quote based on your home’s individualized
needs.
If the home has not been “roughed in” or is only partially “roughed in”, there
will need to be additional piping added to the home to complete the central
vacuum installation. The amount of piping and cost of this work will depend of
the extent of the work necessary to make the system operational.
Some “roughed in” homes only have the pipes installed as far as the basement,
and the pipe connecting to the unit is still required. The installation kit
includes this piping but there is additional work needed to complete the
installation.
If there are additional charges for work outside of the original quote and
installation agreement to make the installation safe and operational, you will
be advised of those charges by the Authorized Installer prior to beginning the
work.
See the “What could lead to additional costs?” section above for more
information.
Product Specific Links
Garage Door Openers -
https://www.canadiantire.ca/en/home-services/garage-door-openers.html
Gazebos and Garden Sheds -
https://www.canadiantire.ca/en/home-services/gazebos-awning.html
Temporary Shelters & Canopies -
https://www.canadiantire.ca/en/home-services/temporary-shelters-and-canopies.html
Play sets and Trampolines -
https://www.canadiantire.ca/en/home-services/play-centres-and-trampolines.html
Toilets and Faucets -
https://www.canadiantire.ca/en/home-services/toilet-and-faucet-replacement.html
Window Air Conditioners -
https://www.canadiantire.ca/en/home-services/window-air-conditioners.html
Electric Fireplaces -
https://www.canadiantire.ca/en/home-services/electric-fireplaces.html
Ceiling Fans and Lights -
https://www.canadiantire.ca/en/home-services/ceiling-lights-and-fans.html
TVs - https://www.canadiantire.ca/en/home-services/flat-panel-tv.html
Range Hoods and Bathroom Fans -
https://www.canadiantire.ca/en/home-services/range-hoods-and-bathroom-fans.html
Water Softening, Heating & Filtration -
https://www.canadiantire.ca/en/home-services/water-treatment-filtration.html
Central Vacuum Systems -
https://www.canadiantire.ca/en/home-services/central-vacuums.html
CANADIAN TIRE AUTO TEXT MESSAGING TERMS & CONDITIONS
Terms & Conditions
TERMS & CONDITIONS
Canadian Tire Auto text messaging program offers you special offers and tips on
Canadian Tire Auto; you can receive up to 3 messages per week. These messages
are sent to your mobile device via text message.
Users opt-in and register for the service by texting a designated keyword to
51922. Opt-In keyword can vary based on campaigns. Users can opt-out of
receiving Canadian Tire Auto text messages at any time by texting “STOP” to
51922. Users can get help at any time by texting “HELP” to 51922.
Canadian Tire Auto does not charge you to participate in the program, however
standard message and data rates may apply based on your existing wireless plan
for sending and receiving text messages.
For additional questions, please send an email with your mobile phone number (so
that we can identify the account you are contacting us about) to
customerservice@canadiantire.ca or contact us at PO Box 2000, Station Main,
Welland, ON L3B 5S3
• Canadian Tire Auto provides short message service alerts. Try it out by
texting the opt-in keyword JOIN to 51922
• Please note that to process requests for this program, standard message and
data rates may apply to receive SMS messages based on the terms of your wireless
service agreement with your wireless service provider. If any charges apply,
they are billed by and payable to your wireless service provider by you. Check
your wireless service provider if you have questions about your service plan.
• Canadian Tire Auto will not be liable for any delays in the receipt of any SMS
messages connected with this program, as delivery of SMS messages is subject to
effective transmission from your wireless service provider/network operator.
Privacy Notice
PRIVACY NOTICE
Canadian Tire respects your privacy. Your mobile phone number will be used to
administer the text messaging program and send you text messages with offers and
tips from Canadian Tire Auto. For more information regarding the collection,
use, disclosure and treatment of your personal information, please refer to the
Canadian Tire Corporation Privacy Policy available here.
MULTI-YEAR ACCESSIBILITY PLAN
Who is Canadian Tire?
WHO IS CANADIAN TIRE?
For purposes of this Accessibility Plan, "Canadian Tire" means Canadian Tire
Corporation, Limited and its family of companies including Canadian Tire
Financial Services Limited, Canadian Tire Bank, Canadian Tire Real Estate
Limited, Mark's Work Wearhouse Limited (Mark's), FGL Sports Ltd. (FGL), Canadian
Tire Petroleum and PartSource. Canadian Tire also includes any successors or
subsidiaries of the above-listed companies.*
Background
BACKGROUND
The Accessibility for Ontarians with Disabilities Act (AODA) was adopted in 2005
with a goal of making Ontario completely accessible for individuals with
disabilities by 2025. To reach this goal, businesses and organizations that
provide goods and services to people in Ontario, are required to meet certain
accessibility standards in 5 areas: (1) Customer Service; (2) Information and
Communications; (3) Employment; (4) Transportation; and (5) the Design of Public
Spaces.
Canadian Tire is committed to eliminating barriers and improving accessibility
for persons with disabilities and to providing goods and services in a way that
respects the dignity and independence of people with disabilities. In 2012 we
implemented an Accessible Customer Service Policy to ensure that people with
disabilities are given the same opportunity to access and benefit from our goods
and services, in the same place and in a similar way as other customers.
The Integrated Accessibility Standards Regulation (“IASR”) under AODA, which
incorporates the remaining 4 accessibility standards, requires us to establish,
implement, maintain and document a multi-year accessibility plan which outlines
our strategy to prevent and remove barriers for persons with disabilities
through the requirements under the IASR.
The following accessibility standards are applicable to Canadian Tire under the
IASR:
1. General Requirements
2. Information and Communications
3. Employment
4. Design of Public Spaces
In accordance with the IASR, Canadian Tire will:
• Establish, review and update this Accessibility Plan
• Post this Accessibility Plan on Canadian Tire’s public website at
www.canadiantire.ca
• Provide this Accessibility Plan in an accessible format, upon request
• Review and update this Accessibility Plan at least once every 5 years
Purpose
PURPOSE
The purpose of this Accessibility Plan is to outline Canadian Tire's strategy to
prevent and remove barriers to address the current and future requirements set
out under the IASR.
* Canadian Tire stores and certain Mark's and FGL stores are owned and operated
by independent dealers or franchisees. Canadian Tire gas bars are operated under
license by independent retailers. As independent businesses, these dealers,
franchisees, and retailers are responsible under applicable laws for adopting
their own accessibility plans that are consistent with this plan.
INTEGRATED ACCESSIBILITY STANDARDS REGULATION
General Requirements
GENERAL REQUIREMENTS
Training
Commitment:
We are committed to implementing a process to ensure that all employees,
volunteers, third party contractors who provide goods, services and facilities
on behalf of Canadian Tire, as well as persons participating in the development
and approval of Canadian Tire's policies, are provided with appropriate training
on the requirements of the IASR and on the Ontario Human Rights Code as it
pertains to persons with disabilities, and are provided with such training as
soon as practicable.
Planned Action:
In addition to the training we provide to our employees under the Accessibility
Standard for Customer Service, we will provide training to our employees,
volunteers, persons who participate in developing the organization's policies
and other staff members who provide goods, services or facilities on behalf of
Canadian Tire on the requirements of the Integrated Accessibility Standards
Regulation and on the Human Rights Code as it relates to persons with
disabilities. Training will be provided in a way that best suits the
individual's actual duties.
• Develop appropriate training content.
• Deliver training to employees, volunteers and others required to participate.
• Maintain a record of the training provided, including the dates that the
training was provided and the number of individuals to whom it was provided.
• Ensure that training is provided on any changes to the prescribed policies on
an ongoing basis.
Self-Service Kiosks
Commitment:
We are committed to eliminating barriers and improving accessibility for persons
with disabilities and to providing goods and services in a way that respects the
dignity and independence of people with disabilities.
Actions Taken:
Should we design, procure or acquire any self-service kiosks on or after January
1, 2014, we will have regard to the accessibility for persons with disabilities.
We will ensure that any employees involved in the procurement or acquisition are
apprised of the need to consider accessibility features in choosing the
appropriate self-service kiosk.
Information and Communication Standards
INFORMATION AND COMMUNICATION STANDARDS
Commitment:
We are committed to making company information and communications accessible to
persons with disabilities. We will incorporate new accessibility requirements
under the Information and Communication Standard to ensure that our information
and communication systems and platforms are accessible and are provided in
accessible formats that meet the needs of persons with disabilities.
Actions Taken:
1. Emergency Procedure, Plans or Public Safety Information
Effective January 1, 2012, public safety information that is prepared by
Canadian Tire and made available to the public will be made available in an
accessible format or with appropriate communication supports, as soon as
practicable, upon request.
2. Accessible Websites and Web Content
In order to ensure all our internet websites and all content posted on those
websites since January 1, 2012, is accessible, we are continually working to
improve our digital assets and aim for all our digital properties to be WCAG 2.0
AA compliant.
3. Feedback
Feedback regarding the way Canadian Tire provides goods and services to people
with disabilities can be made by completing the feedback form, sending an e-mail
to the store (form and address details available through customer service desk)
or by speaking directly with a manager on duty.
4. Accessible Formats and Communication Supports
Where a request for an accessible format or for communication supports is
received, we will:
• Consult with the individual making the request to determine their
accessibility needs and what would be a suitable format or support.
• Provide the requested information in a timely manner.
• Provide the information at regular cost (if any).
Employment Standards
EMPLOYMENT STANDARDS
Commitment:
We are committed to fair and accessible employment practices that attract and
retain employees with disabilities. This includes providing accessibility across
all stages of the employment cycle.
Actions Taken:
The following measures were implemented effective January 1, 2012:
1. Workplace Emergency Response Information
In situations where we are aware that an employee has a disability and that
there is a need for accommodation, individualized workplace emergency response
information are provided to the employee as soon as practicable if such
information is necessary given the nature of the employee’s disability. These
individualized emergency response plans are:
• Communicated to the employees’ respective manager and Safety personnel, where
the employees’ consent has been obtained and on an as needed basis.
• Reviewed and assessed on an ongoing and regular basis to ensure that
accessibility issues are addressed.
2. Recruitment General
We will notify employees and the public of the availability of accommodation for
applicants with disabilities in the recruitment process. This will include:
• A review and, as necessary, modification of existing recruitment policies,
procedures and processes.
• Specifying that accommodation is available for applicants with disabilities on
job postings.
3. Recruitment, Assessment and Selection
We will notify job applicants, when they are individually selected to
participate in an assessment or selection process that accommodations are
available upon request in relation to the materials and processes to be used in
the assessment/selection process. This will include:
• A review and, as necessary, modification of existing recruitment policies,
procedures and processes.
• If a selected applicant requests an accommodation, consult with the applicant
and arrange for provision of suitable accommodations in a manner that takes into
account the applicant’s accessibility needs.
4. Notice to Successful Applicants
When making offers of employment, we will notify the successful applicant of our
policies for accommodating employees with disabilities. This will include:
• A review and, as necessary, modification of existing recruitment policies,
procedures and processes.
• Inclusion of notification of Canadian Tire’s policy on accommodating employees
with disabilities in offer of employment letters.
5. Informing Employees of Supports
We will inform all employees of policies that support employees with
disabilities, including, but not limited to, policies on the provision of job
accommodations that take into account an employee’s accessibility needs due to a
disability. This will include:
• Informing current employees and new hires of Canadian Tire’s policies
supporting employees with disabilities.
• Providing information under this section as soon as practicable after the new
employee begins employment.
• Keeping employees up to date on changes to existing policies on job
accommodations with respect to disability.
6. Accessible Formats and Communication Supports for Employees
Where an employee with a disability so requests it, we will provide or arrange
for provision of suitable accessible formats and communication supports for:
• Information that is needed in order to perform the employee’s job.
• Information that is generally available to employees in the workplace.
In order to meet this obligation, we will consult with the requesting employee
to determine the suitability of an accessible format or communication support.
7. Documented Individual Accommodation Plans/Return to Work Process
Our existing processes include steps that we will take to accommodate an
employee with a disability and to facilitate an employee’s return to work after
absenteeism due to disability.
We will review and assess the existing processes to ensure that they include a
method for the development of documented individual accommodation plans for
employees with a disability, if such plans are required.
We will ensure that the process for the development of documented individual
accommodation plans includes the following elements, in accordance with the
provisions of the IASR:
• The manner in which the employee requesting accommodation can participate in
the development of the plan.
• The means by which the employee is assessed on an individual basis.
• The manner in which we can request an evaluation by an outside medical or
other expert, at Canadian Tire’s expense to assist us in determining if and how
accommodation can be achieved.
• The steps taken to protect the privacy of the employee’s personal information.
• The frequency in which individual accommodation plans will be reviewed and
updated and the manner in which this will be done.
• If an individual accommodation plan is denied, the manner in which the reasons
for the denial will be provided to the employee.
• The means of providing the individual accommodation plan in a format that
takes into account the employee’s accessibility needs due to disability.
• If individual accommodation plans are established, ensure that they include:
Individualized workplace emergency response information.
Any information regarding accessible formats and communication supports that
have been provided for or arranged, in order to provide the employee with:
• Information that is needed in order to perform the employee’s job.
• Information that is generally available to employees in the workplace.
• Any other accommodation that is to be provided to the employee.
8. Performance Management, Career Development and Redeployment
We will take into account the accessibility needs of employees with
disabilities, as well as individual accommodation plans:
• When using our performance management process in respect of employees with
disabilities;
• When providing career development and advancement to our employees with
disabilities;
• When redeploying employees with disabilities.
In order to meet this obligation, we will review, assess and, as necessary,
modify existing policies, procedures and practices to ensure compliance with the
IASR.
Design of Public Spaces Standards
DESIGN OF PUBLIC SPACES STANDARDS
We will meet the Accessibility Standards for the Design of Public Spaces when
building or making major modifications to public spaces.
For more information
FOR MORE INFORMATION
For more information on this Accessibility Plan, or for a copy of this plan in
an accessible format, please contact Canadian Tire by any of the following
means:
By telephone:
English: 1-800-387-8803
French: 1-800-565-3356
By email:
customerservice@cantire.com
By regular mail:
Please forward your comments & questions to the following address:
PO Box 2000, Station Main
Welland, ON
L3B 5S3
CANADIAN TIRE AUTO SERVICE TERMS AND CONDITIONS
Canadian Tire Repair Authorization
I hereby authorize you and your employees to carry out the repair work described
in the Repair Order and to purchase on my account any parts and materials
necessary to carry out repair work subject to the estimate attached (if
applicable) or an estimate which I later approve (whether in writing, orally or
by electronic communication). I hereby authorize you and your employees to
operate the vehicle listed above in connection with the repair work, including
operation for the purposes of testing, inspection or delivery. I HEREBY RELEASE
AND FOREVER DISCHARGE YOU AND EACH OF YOUR EMPLOYEES FROM ANY LOSSES I MAY
SUFFER RELATING TO DAMAGE TO OR LOSS OF MY VEHICLE AND/OR ANY ITEMS CONTAINED
THEREIN THAT ARE CAUSED BY CIRCUMSTANCES BEYOND YOUR CONTROL. I acknowledge
that, upon the completion of the repair work authorized hereby, you will have a
lien pursuant to applicable repair and storage lien legislation and that you may
register that lien and seize, at your discretion and at my sole cost and
expense, the vehicle for non-payment of any invoice issued for such repair work.
By replying “Approved” (or an equivalent statement of approval) I acknowledge
and agree to the terms and conditions above and to those below.
Privacy Terms
Canadian Tire Corporation, Limited, its affiliates, associate dealers and
service providers (“CTC” or ‘our”) collect and use the personal information
provided by you to fulfill this contract. CTC may also collect and use your
information to administer the delivery of [and market] warranties, products,
services and loyalty programs to you and to analyze your relationship with us.
Please visit www.canadiantire.ca for details on CTC’s privacy policy. If you do
not wish for your information to be kept in our database, please contact CTC’s
Corporate Customer Relations at 1-866-846-5841 or via email at
https://ctfs.com/ContactUs/.
Limited Warranty Terms
Warranties applicable only when product is installed at a Canadian Tire
Automotive Service Centre, otherwise warranties may vary. Warranty not available
for commercial use, a minimum labour warranty of 100 days / 5500 km applies to
parts installed unless otherwise stated. Parts Warranty starts on the completion
date shown on the customer invoice.
CTC warrants those items set out on the invoice according to the applicable
limited warranty terms set forth below. The vehicle referred to is the one
described on the reverse side of the invoice. Presentation of this document is
required to validate the applicable limited warranty, the terms which appear
below.
Tire Storage Terms
Storage term: Tires will be stored up to a maximum of 8 months from Invoice date
OR until customer requests to have Tires removed from the storage location for
any reason, at which point the storage term will end. Canadian Tire is not
responsible for unclaimed tires at expiration of storage term. Tires left beyond
30 days of term expiration date will be disposed of without any liability or
obligation to customer. Payment is deemed to be acceptance of these terms by
customer.
Parts Message:
All parts are new unless otherwise stated
Additional Provisions
There are no other warranties issued by CTC other than those set out above. TO
THE FULLEST EXTENT ALLOWED BY LAW, THE LIMITED WARRANTIES AND REMEDIES SET FORTH
ON THIS INVOICE ARE EXCLUSIVE AND IN LIEU OF AL OTHER WARRANTIES OR CONDITIONS,
EXRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTIABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. THESE LIMITED
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM JURISDICTION TO JURISDICTION. The above-referenced limited warranties
do not apply to (i) parts that are not purchased from the CTC shops and/or
installed by the CTC shop or (ii) damage due to misuse, abuse or neglect.
UNDER NO CIRCMSTANCES WILL CTC BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES. INCLUDING WITHOUT LIMITATION, LOSS
OF REVENUE, ANTICIPATED PROFITS OR BUSINESS (EVEN IF CTC HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF ANY BREACH OF ANY AGREEMENT BETWEEN
US OR ANY DUTY OWED TO YOU BY CTC.
With respect to the replacement of any part covered by the above-referenced
limited warranties, the CTC shop must restore the entire system to which a
warranted part(s) relates to its proper operating condition. If you do not
authorize all of the work required to do so, including, without limitation the
installation of other needed parts, you will receive non-installed and
non-warranted replacement part(s) as applicable.
If your warranted part requires replacement under the terms of the applicable
limited warranty, bring your vehicle and this document in any CTC location in
Canada offering and warranted part or service.
Stores in Ontario
If the work or parts listed on this invoice were performed by a CTC shop located
in Ontario, the Consumer Protection Act, 2002 provides you with rights in
relation to having a motor vehicle repaired. Among other things, you have a
right to a written estimate. A repairer may not charge an amount that is more
than ten (10) per cent above that estimate. If you have waived your right to an
estimate, the repairer must have your authorization of the maximum amount that
you will pay for the repairs. The repairer may not charge more than the maximum
amount you authorized. In either case, the repairer may not charge for any work
you did not authorize.
If you have concerns about the work or repairs performed by the repairer or
about your rights or duties under the Consumer Protection Act, 2002, you should
contact the Ministry of Consumer and Business Services.
Stores in Manitoba
If the work or parts listed on this invoice were performed by a CTC shop located
in Manitoba, you have rights and protections under The Consumer Protection Act
when it comes to motor vehicle work and repairs.
A written estimate for repairs that cost more than $100 must have been given to
you unless you declined to receive a written estimate, and you specifically
authorized the maximum amount that you would pay for the work or repairs, and
the cost charged for the work or repairs did not exceed your authorized maximum
amount.
You cannot be charged a fee for an estimate unless you were told about the fee
and agreed to pay it.
You cannot be charged for work or repairs you did not authorize.
You cannot be charged more than the total of the estimate plus 10% of that
estimate up to a maximum of $100.
If you have concerns about the work performed or repairs done by the repairer or
about your rights under The Consumer Protection Act and your responsibilities as
a consumer, you should contact the Consumer Protection Office at 204-945-3800 or
toll-free at 1-800-782-0067.
No one may ask you to or make you waive or limit your rights under the Motor
Vehicle Work and Repairs Part of The Consumer Protection Act.
Shop Supplies are calculated at a rate of 10% of labour sales.
Contact us
By Email:
Complete this email form >
By Phone:
Online Customer Support:
1-866-SHOP-CTR
(1-866-746-7287)
Corporate Customer Relations:
English: 1-800-387-8803
French: 1-800-565-3356
Canadian Tire Roadside Assistance:
1-888-727-7478
Canadian Tire Bank:
1-800-459-6415
Triangle Rewards:
1-800-226-8473
By Mail:
PO Box 2000, Station Main
Welland, ON L3B 5S3
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CANADIAN TIRE® and the CANADIAN TIRE Triangle Design are registered trade-marks
of Canadian Tire Corporation, Limited. **Online prices and sale effective dates
may differ from those in-store and may vary by region. Dealers may sell for
less.
Privacy | Terms & Conditions | FAQ | Site Map
Financing available is “Equal payments, no interest” for 24 months (unless
otherwise stated) and is only available on request, on approved credit and on
purchases of $150 (unless otherwise stated) or more (Gift Cards excluded) made
with your Triangle credit card at Canadian Tire, Sport Chek, Mark’s, L’Équipeur,
Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey and
participating Sports Experts. Interest does not accrue during the period of the
plan. However, if we do not receive the full minimum due on a statement within
59 days of the date of that statement, or any event of default (other than a
payment default) occurs under your Cardmember Agreement, all special payment
plans on your account will terminate and (i) you will then be charged interest
on the balances outstanding on such plans at the applicable regular annual rate
from the day after the date of your next statement, and (ii) the balances
outstanding will form part of the balance due on that statement. There is no
administration fee charged for entering into a special payments plan. Each month
during an equal payments plan you are required to pay in full by the due date
that month’s equal payments plan instalment. Any unpaid portion not received by
the due date will no longer form part of the equal payments plan and interest
will accrue on that amount from the day after the date of your next statement at
the applicable regular annual rate. Offer subject to change without notice.
Additional information for residents of Quebec only: The regular annual rate for
persons applying for the Triangle Mastercard and the Triangle World Elite
Mastercard is 22.99% for cash transactions and related fees and 19.99% for all
other charges. Some applicants may receive a higher or lower regular annual rate
depending on a credit evaluation. The minimum payment is the sum of (a) the
greater of: (i) interest and fees shown on your statement + $10; or (ii) 5% of
the New Balance, excluding amounts on special payment plans, (b) any balance
over your credit limit, (c) any amounts past due not included in (b) above, and
(d) the amount of any equal payments plan instalments then due. Balances under
$10 are due in full. For residents of Quebec, the period between the statement
date and the due date for payment is 26 days. The billing period covered by each
statement can be from 28-33 days. The Triangle Mastercard and the Triangle World
Elite Mastercard do not have an annual fee. Examples of borrowing costs (rounded
to the nearest cent) assuming that all charges are purchases bearing interest at
the regular annual rate of 19.99%, a 30 day month, no charges made on special
payment plans and no other fees, additional payments or other changes are:
If your average balance is: $100 $500 $1000 $2000 Total monthly credit charges
will be: $1.64 $8.22 $16.43 $32.86
† In the form of electronic Canadian Tire Money® (CT Money®). You cannot collect
paper Canadian Tire Money on bonus offers. Any bonus multiplier is based on the
base rate of collecting CT Money. Not all items sold at Canadian Tire earn CT
Money. The offered rate is exclusive of any bonus or promotional offers or
redemption transactions. CT Money is collected on the pre-tax. Bonus CT Money
collected from online orders will be applied to the member’s Triangle Rewards™
account within 5 weeks of the purchase date. Terms and Conditions apply. Visit
https://triangle.canadiantire.ca/en.html for more information.
®/TM Unless otherwise noted, all trademarks are owned by Canadian Tire
Corporation, Limited and are used under licence.
®/TM Mastercard and World Mastercard are registered trademarks, and the circles
design is a trademark of Mastercard International Incorporated.
®/TMMark’s is a registered trademark of Mark’s Work Warehouse Ltd, used under
licence
®/TMSport Chek is a registered trademark of FGL Sports Ltd, used under licence.
◊Pricing, selection, and availability of store clearance items are determined by
each store. Items may be display models or not exactly as shown and may not be
available in all stores. Quantities may be limited. Contact your store for more
information. We reserve the right to limit quantities. Sorry no rainchecks
(excluding Quebec).
‡‡Shipping fees apply. Shipping fees and delivery times vary depending on
location, size and weight of the item(s) and is only available within the
province of the Canadian Tire retail location (“Store”) from which the item(s)
was purchased. Bulk items will only be delivered within a 100km radius of the
Store. Not available in Recontre East, NL. Conditions and restrictions apply.
Visit https://www.canadiantire.ca/en/ship-to-home.html for more information.
°Shipping times may be impacted by Canada Post/Third Party Carrier service
disruptions or inclement weather, so we cannot guarantee orders will be received
before December 24, 2021, in all regions.
*The Triangle Rewards Program is owned and operated by Canadian Tire
Corporation, Limited. The Triangle™ credit cards are issued by Canadian Tire
Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To
collect bonus CT Money you must present a Triangle Rewards card/key fob, or use
any approved Cardless method, at time of purchase or pay with a Triangle credit
card. You cannot collect paper CT Money on bonus offers. Minimum $200 spend is
on the pre-tax amount on the same tender and for a single transaction. $200 must
be spent on items that earn CT Money. Not all items sold at Canadian Tire are
eligible to earn CT Money or to be redeemed for. Conditions apply. Visit
triangle.com for full program rules and Partner location information. The
offered rate is exclusive of any bonus or promotional offers or redemption
transactions. CT Money is collected on the pre-tax amount of the purchase. Bonus
CT Money collected from online orders will be applied to the Member’s Triangle
Rewards Account within five weeks of the purchase date. No rainchecks.
Shopping Tools
SHOPPING TOOLS
Store Locator Careers Car Parts Selector Tire Selector Brand Name Selector
Tested for Life in Canada
Services
SERVICES
HomeServices Canada's Garage Roadside Assistance Loan-A-Tool Canadian Tire
Financial Services
Corporate
CORPORATE
Corporate Information Careers Business Opportunities Financial Services
Support
SUPPORT
Online Ordering Customer Service / FAQs Returns Order Status Product Recalls
Safety Data Sheets Recycling Information About Triangle ID
Our Brands
OUR BRANDS
Helly Hansen Trio Hockey Mark'sPartSource Pro Hockey Life
Sport Chek Sports Experts Atmosphere Triangle RewardsParty City Gas+
Follow Us
FOLLOW US
FacebookTwitterYoutubePinterestInstagram
Send us feedback on your shopping experience today
* DOWNLOAD THE APP
EMAIL SIGN UP
CANADIAN TIRE® and the CANADIAN TIRE Triangle Design are registered trade-marks
of Canadian Tire Corporation, Limited. **Online prices and sale effective dates
may differ from those in-store and may vary by region. Dealers may sell for
less.
Privacy | Terms & Conditions | FAQ | Site Map
Financing available is “Equal payments, no interest” for 24 months (unless
otherwise stated) and is only available on request, on approved credit and on
purchases of $150 (unless otherwise stated) or more (Gift Cards excluded) made
with your Triangle credit card at Canadian Tire, Sport Chek, Mark’s, L’Équipeur,
Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey and
participating Sports Experts. Interest does not accrue during the period of the
plan. However, if we do not receive the full minimum due on a statement within
59 days of the date of that statement, or any event of default (other than a
payment default) occurs under your Cardmember Agreement, all special payment
plans on your account will terminate and (i) you will then be charged interest
on the balances outstanding on such plans at the applicable regular annual rate
from the day after the date of your next statement, and (ii) the balances
outstanding will form part of the balance due on that statement. There is no
administration fee charged for entering into a special payments plan. Each month
during an equal payments plan you are required to pay in full by the due date
that month’s equal payments plan instalment. Any unpaid portion not received by
the due date will no longer form part of the equal payments plan and interest
will accrue on that amount from the day after the date of your next statement at
the applicable regular annual rate. Offer subject to change without notice.
Additional information for residents of Quebec only: The regular annual rate for
persons applying for the Triangle Mastercard and the Triangle World Elite
Mastercard is 22.99% for cash transactions and related fees and 19.99% for all
other charges. Some applicants may receive a higher or lower regular annual rate
depending on a credit evaluation. The minimum payment is the sum of (a) the
greater of: (i) interest and fees shown on your statement + $10; or (ii) 5% of
the New Balance, excluding amounts on special payment plans, (b) any balance
over your credit limit, (c) any amounts past due not included in (b) above, and
(d) the amount of any equal payments plan instalments then due. Balances under
$10 are due in full. For residents of Quebec, the period between the statement
date and the due date for payment is 26 days. The billing period covered by each
statement can be from 28-33 days. The Triangle Mastercard and the Triangle World
Elite Mastercard do not have an annual fee. Examples of borrowing costs (rounded
to the nearest cent) assuming that all charges are purchases bearing interest at
the regular annual rate of 19.99%, a 30 day month, no charges made on special
payment plans and no other fees, additional payments or other changes are:
If your average balance is: $100 $500 $1000 $2000 Total monthly credit charges
will be: $1.64 $8.22 $16.43 $32.86
† In the form of electronic Canadian Tire Money® (CT Money®). You cannot collect
paper Canadian Tire Money on bonus offers. Any bonus multiplier is based on the
base rate of collecting CT Money. Not all items sold at Canadian Tire earn CT
Money. The offered rate is exclusive of any bonus or promotional offers or
redemption transactions. CT Money is collected on the pre-tax. Bonus CT Money
collected from online orders will be applied to the member’s Triangle Rewards™
account within 5 weeks of the purchase date. Terms and Conditions apply. Visit
https://triangle.canadiantire.ca/en.html for more information.
®/TM Unless otherwise noted, all trademarks are owned by Canadian Tire
Corporation, Limited and are used under licence.
®/TM Mastercard and World Mastercard are registered trademarks, and the circles
design is a trademark of Mastercard International Incorporated.
®/TMMark’s is a registered trademark of Mark’s Work Warehouse Ltd, used under
licence
®/TMSport Chek is a registered trademark of FGL Sports Ltd, used under licence.
◊Pricing, selection, and availability of store clearance items are determined by
each store. Items may be display models or not exactly as shown and may not be
available in all stores. Quantities may be limited. Contact your store for more
information. We reserve the right to limit quantities. Sorry no rainchecks
(excluding Quebec).
‡‡Shipping fees apply. Shipping fees and delivery times vary depending on
location, size and weight of the item(s) and is only available within the
province of the Canadian Tire retail location (“Store”) from which the item(s)
was purchased. Bulk items will only be delivered within a 100km radius of the
Store. Not available in Recontre East, NL. Conditions and restrictions apply.
Visit https://www.canadiantire.ca/en/ship-to-home.html for more information.
°Shipping times may be impacted by Canada Post/Third Party Carrier service
disruptions or inclement weather, so we cannot guarantee orders will be received
before December 24, 2021, in all regions.
*The Triangle Rewards Program is owned and operated by Canadian Tire
Corporation, Limited. The Triangle™ credit cards are issued by Canadian Tire
Bank. Rewards are in the form of electronic Canadian Tire Money® (CT Money®). To
collect bonus CT Money you must present a Triangle Rewards card/key fob, or use
any approved Cardless method, at time of purchase or pay with a Triangle credit
card. You cannot collect paper CT Money on bonus offers. Minimum $200 spend is
on the pre-tax amount on the same tender and for a single transaction. $200 must
be spent on items that earn CT Money. Not all items sold at Canadian Tire are
eligible to earn CT Money or to be redeemed for. Conditions apply. Visit
triangle.com for full program rules and Partner location information. The
offered rate is exclusive of any bonus or promotional offers or redemption
transactions. CT Money is collected on the pre-tax amount of the purchase. Bonus
CT Money collected from online orders will be applied to the Member’s Triangle
Rewards Account within five weeks of the purchase date. No rainchecks.
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