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Management and AI advancements

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PRODUCTS

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solutionSunshine platformFast, open and flexibleMarketplaceApps,
integrations and partners

PRICING

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution

SOLUTIONS

EnterpriseHave conversations at scaleSmall & medium businessesGrow without
growing painsStartupsStart off on the right footEmployee experienceTreat
employees like customersIndustriesMeet your market’s needsConversational
CRMCreate lasting customer relationships

DEMO

RESOURCES

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areCommunityConnect, learn and engage with Zendesk usersProfessional servicesGet
hands-on help, dedicated support or expert guidanceWhat’s New with ZendeskCheck
out recent product updatesAPI & DevelopersInfo for building things with
ZendeskPartnersHow to locate or become a Zendesk partnerCustomer storiesSee what
success with Zendesk looks likeTrust and securityYour business is protected with
Zendesk

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English (UK)
English (US)English (UK)EspañolEspañol
(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
Products
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solutionSunshine platformFast, open and flexibleMarketplaceApps,
integrations and partners
Pricing
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution
Solutions
EnterpriseHave conversations at scaleSmall & medium businessesGrow without
growing painsStartupsStart off on the right footEmployee experienceTreat
employees like customersIndustriesMeet your market’s needsConversational
CRMCreate lasting customer relationships
Demo
Resources
BlogGuides, reports and best practiceEvents and webinarsLearn from wherever you
areCommunityConnect, learn and engage with Zendesk usersProfessional servicesGet
hands-on help, dedicated support or expert guidanceWhat’s New with ZendeskCheck
out recent product updatesAPI & DevelopersInfo for building things with
ZendeskPartnersHow to locate or become a Zendesk partnerCustomer storiesSee what
success with Zendesk looks likeTrust and securityYour business is protected with
Zendesk
Start free trialStart free trialContact usContact us


UNLOCK THE POWER OF CUSTOMER EXPERIENCES

Build lasting relationships with our complete customer service solution.

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ZENDESK ACQUIRES KLAUS

Klaus helps companies deliver the best customer experiences using AI-powered QA.

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TAKE A QUICK TOUR

Experience Zendesk like your agents will. Our customer service solution comes
with everything you need to provide exceptional support.

SEE ZENDESK IN ACTION

Let’s see how a furniture store provides great customer support with Zendesk.

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ZENDESK FOR SERVICE

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PERFECT THE CUSTOMER EXPERIENCE

> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk to get data on customer interactions that no-one else
> is collecting.”

Gershwin Exeter

Vice President of Global Services



> “We love Zendesk because their API helps us get customer data in front of
> agents in ways that create a smoother, more personalised experience.”

Addie Wallace

Senior Director of Brand Marketing



> “Zendesk’s integration capabilities, flexibility and feature depth allow me to
> be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”

Laurie Leduc

Head of Community Support



> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”

Caitlin Wood

Vice President of Customer Operations



> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk to get data on customer interactions that no-one else
> is collecting.”

Gershwin Exeter

Vice President of Global Services



> “We love Zendesk because their API helps us get customer data in front of
> agents in ways that create a smoother, more personalised experience.”

Addie Wallace

Senior Director of Brand Marketing



> “Zendesk’s integration capabilities, flexibility and feature depth allow me to
> be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”

Laurie Leduc

Head of Community Support



> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”

Caitlin Wood

Vice President of Customer Operations



> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk to get data on customer interactions that no-one else
> is collecting.”

Gershwin Exeter

Vice President of Global Services



Personalise all conversationsAnticipate requests with AIAdapt to changing
needsMake good decisions with data
Start your free trialStart your free trial


GET PERSONAL WITH YOUR SUPPORT

For long-term loyalty, every customer should feel like your only one. Zendesk
for Service offers the support features you need to keep customers coming back.

Explore all featuresExplore all features


RESOURCES

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Featured Product


A POWERFUL AND FLEXIBLE PLATFORM

Whether you bring your own code or configure it in a few clicks, Zendesk is easy
to modify to meet your unique business needs.

Report

CX TRENDS 2024

Immersive CX is the future of successful business.

Guide • 1 min read

ZENDESK AI: THE SERVICE SUPERPOWER

Find out how AI can lighten your team’s load.

Article • 16 min read

WHAT IS CUSTOMER SUPPORT?

Decode the term and get 10 tips for improvement.


EXCEED EVERY CUSTOMER EXPECTATION

Free trialFree trialGet a demoGet a demo


RETURN ON INVESTMENT

--------------------------------------------------------------------------------


MAXIMISE YOUR ROI

You’ll save time and money with Zendesk. Don’t take it from us – take it from
Forrester. Their Total Economic Impact™ (TEI) study showed a 286% return on
investment over three years.

Read the full report


 * IMPROVE TIME TO VALUE
   
   Zendesk works out of the box. Solve customer problems right away, rather than
   configuring complex software.


 * REDUCE EFFORT PER TICKET
   
   Self-service and automation deflect up to 15% of agent contacts. Resolve
   remaining tickets faster with rich customer insights.


 * KEEP COSTS DOWN
   
   You don’t need an army of developers to start using Zendesk or an influx of
   agents to keep using it. Efficiency and automation are baked in.


286%

Average ROI

Customers achieved over three years


$20

million

Net present value customers reached over three years


2

months

Time it took for customers to receive payback


Find out whyFind out why


JOIN THE BEST


POWERING 100,000+ OF THE BEST CUSTOMER EXPERIENCES

Start your free trialStart your free trialView demoView demo

Start free trial

PRODUCTS

 * Zendesk for Service  

 * Zendesk for Sales  

 * Integrations  

 * Product updates  

 * Systems status  

 * Sign in  

 * Zendesk for Enterprise  

 * Zendesk for Small Business  

 * Zendesk for Startups  

 * Zendesk Benchmark  

FEATURES

 * Ticketing  

 * Messaging & live chat  

 * Help centre  

 * Knowledge base  

 * Voice  

 * Community forums  

 * Reporting & analytics  

 * AI and automation  

 * Workforce management  

 * Advanced Data Privacy and Protection  

RESOURCES

 * Security  

 * Support  

 * Blog  

 * Training  

 * Partners  

 * Events and webinars  

 * Professional services  

 * Customer stories  

 * What is CRM?  

 * CRM software guide  

COMPANY

 * About us  

 * What is Zendesk?  

 * Careers  

 * Diversity and inclusion  

 * Social impact  

 * Legal  

TRENDING

 * CX Trends 2024  New

 * CX Classroom  

 * ROI calculator  

 * Sustainability report  

 * Customer service software  

 * Ticketing system software  

 * Live chat software  

 * Forum software  

 * Help desk software  

HOW CAN WE HELP? CONTACT US

   
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