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Effective URL: https://www.zendesk.co.uk/
Submission: On February 22 via manual from GB — Scanned from GB
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Skip to main content What’s New Join us at What’s New for the latest in Workforce Engagement Management and AI advancements Register now Contact us PRODUCTS Zendesk for serviceThe complete service solutionZendesk for salesThe modern sales solutionSunshine platformFast, open and flexibleMarketplaceApps, integrations and partners PRICING Zendesk for serviceThe complete service solutionZendesk for salesThe modern sales solution SOLUTIONS EnterpriseHave conversations at scaleSmall & medium businessesGrow without growing painsStartupsStart off on the right footEmployee experienceTreat employees like customersIndustriesMeet your market’s needsConversational CRMCreate lasting customer relationships DEMO RESOURCES BlogGuides, reports and best practiceEvents and webinarsLearn from wherever you areCommunityConnect, learn and engage with Zendesk usersProfessional servicesGet hands-on help, dedicated support or expert guidanceWhat’s New with ZendeskCheck out recent product updatesAPI & DevelopersInfo for building things with ZendeskPartnersHow to locate or become a Zendesk partnerCustomer storiesSee what success with Zendesk looks likeTrust and securityYour business is protected with Zendesk LANGUAGE English (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย Start free trialStart free trialSign in Sign in Product support Company About usPressEventsCareersDiversity & InclusionSustainabilityLegal Contact us English (UK) English (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย Products Zendesk for serviceThe complete service solutionZendesk for salesThe modern sales solutionSunshine platformFast, open and flexibleMarketplaceApps, integrations and partners Pricing Zendesk for serviceThe complete service solutionZendesk for salesThe modern sales solution Solutions EnterpriseHave conversations at scaleSmall & medium businessesGrow without growing painsStartupsStart off on the right footEmployee experienceTreat employees like customersIndustriesMeet your market’s needsConversational CRMCreate lasting customer relationships Demo Resources BlogGuides, reports and best practiceEvents and webinarsLearn from wherever you areCommunityConnect, learn and engage with Zendesk usersProfessional servicesGet hands-on help, dedicated support or expert guidanceWhat’s New with ZendeskCheck out recent product updatesAPI & DevelopersInfo for building things with ZendeskPartnersHow to locate or become a Zendesk partnerCustomer storiesSee what success with Zendesk looks likeTrust and securityYour business is protected with Zendesk Start free trialStart free trialContact usContact us UNLOCK THE POWER OF CUSTOMER EXPERIENCES Build lasting relationships with our complete customer service solution. Start your free trialStart your free trialView demoView demo ZENDESK ACQUIRES KLAUS Klaus helps companies deliver the best customer experiences using AI-powered QA. Learn moreLearn more TAKE A QUICK TOUR Experience Zendesk like your agents will. Our customer service solution comes with everything you need to provide exceptional support. SEE ZENDESK IN ACTION Let’s see how a furniture store provides great customer support with Zendesk. Start tourStart tour ZENDESK FOR SERVICE -------------------------------------------------------------------------------- PERFECT THE CUSTOMER EXPERIENCE > “Most businesses are sitting on a data gold mine within their customer > profiles. We use Zendesk to get data on customer interactions that no-one else > is collecting.” Gershwin Exeter Vice President of Global Services > “We love Zendesk because their API helps us get customer data in front of > agents in ways that create a smoother, more personalised experience.” Addie Wallace Senior Director of Brand Marketing > “Zendesk’s integration capabilities, flexibility and feature depth allow me to > be creative with how we’re using it. And they let us scale in really > interesting and powerful ways.” Laurie Leduc Head of Community Support > “The workflows we built in Zendesk Suite allowed us to achieve or exceed > customer expectations in handling urgent issues.” Caitlin Wood Vice President of Customer Operations > “Most businesses are sitting on a data gold mine within their customer > profiles. We use Zendesk to get data on customer interactions that no-one else > is collecting.” Gershwin Exeter Vice President of Global Services > “We love Zendesk because their API helps us get customer data in front of > agents in ways that create a smoother, more personalised experience.” Addie Wallace Senior Director of Brand Marketing > “Zendesk’s integration capabilities, flexibility and feature depth allow me to > be creative with how we’re using it. And they let us scale in really > interesting and powerful ways.” Laurie Leduc Head of Community Support > “The workflows we built in Zendesk Suite allowed us to achieve or exceed > customer expectations in handling urgent issues.” Caitlin Wood Vice President of Customer Operations > “Most businesses are sitting on a data gold mine within their customer > profiles. We use Zendesk to get data on customer interactions that no-one else > is collecting.” Gershwin Exeter Vice President of Global Services Personalise all conversationsAnticipate requests with AIAdapt to changing needsMake good decisions with data Start your free trialStart your free trial GET PERSONAL WITH YOUR SUPPORT For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back. Explore all featuresExplore all features RESOURCES -------------------------------------------------------------------------------- Featured Product A POWERFUL AND FLEXIBLE PLATFORM Whether you bring your own code or configure it in a few clicks, Zendesk is easy to modify to meet your unique business needs. Report CX TRENDS 2024 Immersive CX is the future of successful business. Guide • 1 min read ZENDESK AI: THE SERVICE SUPERPOWER Find out how AI can lighten your team’s load. Article • 16 min read WHAT IS CUSTOMER SUPPORT? Decode the term and get 10 tips for improvement. EXCEED EVERY CUSTOMER EXPECTATION Free trialFree trialGet a demoGet a demo RETURN ON INVESTMENT -------------------------------------------------------------------------------- MAXIMISE YOUR ROI You’ll save time and money with Zendesk. Don’t take it from us – take it from Forrester. Their Total Economic Impact™ (TEI) study showed a 286% return on investment over three years. Read the full report * IMPROVE TIME TO VALUE Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software. * REDUCE EFFORT PER TICKET Self-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights. * KEEP COSTS DOWN You don’t need an army of developers to start using Zendesk or an influx of agents to keep using it. Efficiency and automation are baked in. 286% Average ROI Customers achieved over three years $20 million Net present value customers reached over three years 2 months Time it took for customers to receive payback Find out whyFind out why JOIN THE BEST POWERING 100,000+ OF THE BEST CUSTOMER EXPERIENCES Start your free trialStart your free trialView demoView demo Start free trial PRODUCTS * Zendesk for Service * Zendesk for Sales * Integrations * Product updates * Systems status * Sign in * Zendesk for Enterprise * Zendesk for Small Business * Zendesk for Startups * Zendesk Benchmark FEATURES * Ticketing * Messaging & live chat * Help centre * Knowledge base * Voice * Community forums * Reporting & analytics * AI and automation * Workforce management * Advanced Data Privacy and Protection RESOURCES * Security * Support * Blog * Training * Partners * Events and webinars * Professional services * Customer stories * What is CRM? * CRM software guide COMPANY * About us * What is Zendesk? * Careers * Diversity and inclusion * Social impact * Legal TRENDING * CX Trends 2024 New * CX Classroom * ROI calculator * Sustainability report * Customer service software * Ticketing system software * Live chat software * Forum software * Help desk software HOW CAN WE HELP? CONTACT US * * * * * * Terms of UsePrivacy noticeCookie noticeCookie settingsModern slavery act statementTrust Centre©Zendesk 2024 Click for sound 1:45 We use cookies to provide visitors with the best possible experience on our website. These include analytics, functionality, and targeting cookies, which may also be used in our marketing efforts. Click the 'Accept All' button to agree to the use of cookies or click 'Cookie Settings' to manage your preferences. To opt out of non-essential cookies, click 'Reject All'.Cookie Notice Reject all Accept all Cookie settings PRIVACY PREFERENCE CENTER Zendesk uses web cookies to collect information about you when you visit our Site. This information might be about you, your preferences, or your device. 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