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XBIT
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 * Magyar

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SUPPORT

FAQ Email Us Live Chat


ACCOUNT


HOW DO I OPEN AN ACCOUNT?

For a new registration, please go to our homepage and click on one of the
Register buttons. There you can register by entering your personal details in.
The bonus is optional, you do not have to redeem it unless you would like to.


MY ACTIVATION LINK DOES NOT WORK.

Please register with the same email address again. Since your account hasn't
been activated yet, you can do this step to request a new activation email with
another activation code. Should the new activation code still not work, please
contact us by sending a message via the Contact Form or Live Chat. Kindly
mention the email address which has been used for registration and explain the
situation.


I DID NOT RECEIVE AN ACTIVATION EMAIL.

The activation email may take a few minutes and it may also end up in your spam
or junk folder, so please check these inboxes as well. If you do not find an
email, you can register with the same email address again to request a new
activation mail. If you still do not receive the activation email, please send a
messaeg to support via the Contact Form or Live Chat and mention the email
address which has been used to register the account, requesting for the account
to be manually activated.


IS THE REGISTRATION AT XBIT CASINO FREE?

Registration to our casino is completely free of charge.


HOW DO I VERIFY MY ADDRESS?

Proof of address may include any document that bears your full name, current
address, as well as a recent date that is not older than six (6) months from the
date of provision. Any sensitive information such as account balances may be
blanked out. Allowed file formats are PDF, JPEG, PNG. Max. file is 2 MB. The
following documents are accepted: Proof of Address - Bank Statement The easiest
way to verify your address is to provide us with a bank statement that clearly
indicates your full name, your bank details, bank logo as well as a recent date.
Kindly note that should you choose to verify your address using other means, a
bank statement may still be requested in the future. or Proof of Address -
Utility Bill or Proof of Address - Phone Bill or Register confirmation /
Residential confirmation or Any official letter from the government, insurance
company or similar Kindly upload your proof of address in your account in
Responsible Gaming > Upload Your ID or send it via the Contact form or Live
Chat. Should you need any assistance, please don't hesitate to contact our
customer support.


HOW DO I VERIFY MY ACCOUNT?

To verify your account at Xbit Casino, please submit: - identification card -
proof of address. This procedure allows us to safely authenticate the activity
on our website and safeguard our customer's interests. We suggest you view our
privacy policy for additional information. You can upload your documents as a
digital photo or scan directly into your account under My Account > Responsible
Gaming > Upload your ID +, or alternatively send the documents to via the
Contact Form or Live Chat. It is important to look for a legible quality and
avoid fuzzy, dark or pixelated photos with all four corners showing. After the
confirmation of the documents, we can fully verify your account and you benefit
from non-restricted access to your account.


HOW LONG DOES DOCUMENT VERIFICATION TAKE?

Every submitted document will be checked manually and therefore the process can
take up to 72 hours due to the abundance of documents we receive daily. Please
keep in mind that 72 hours represents the maximum time frame and usually we are
faster. You will receive an email as soon as your documents have been checked.


HOW DO I CLOSE MY ACCOUNT?

An account closure is always possible by sending arequest for this via the
Contact Form or Live Chat stating the reason for account closure. Please bear in
mind that you can also limit yourself from using your account for a period of
time by accessing My Account > Responsible Gaming > Access Control.


WHY IS MY ACCOUNT CLOSED?

Please contact our customer service team via the Contact Form or Live Chat and
explain the situation. We will gladly investigate what is going on and fix any
issue where needed.


HOW DO I SET A DEPOSIT LIMIT?

By setting a deposit limit, you can deposit maximum the amount you have chosen
for a certain period. You can set your own deposit limit in the section
Responsible Gaming under My Account > Deposit Control.


HOW DO I SET A WAGERING LIMIT?

By setting a wager limit, you can wager maximum the amount you have chosen for a
certain period. You can set your own wager limit in the section "Responsible
Gaming". If you cannot play in our Casino it is possible that you have set
yourself a Wager Limit. To check how much you have wagered during a certain
period, please open the Gaming History in your account.


HOW DO I SET A LOSS LIMIT?

By setting a loss limit, you can lose maximum the amount you have chosen for a
certain period. The loss is defined by your winnings minus your bets and is a
negative number. You can set your own loss limit in the section "Responsible
Gaming" -> "Loss Limit Control".


HOW DO I CHANGE MY DETAILS?

If you need to update your details, depending on the information you wish to
update, please send a copy of your identification card and/or a recent proof of
address via the Contact Form or Live Chat and ask to update your profile, with a
short explanation why you want to update it.


HOW CAN I CHANGE MY DATE OF BIRTH?

Please send your identification card to support@xbit.com or use Live Chat with a
short explanation why you need to change your date of birth and we will gladly
adjust your personal details.


HOW CAN I CHANGE MY EMAIL ADDRESS?

For security reasons, to change your email address you would need to do the
following: - contact our support via the Contact Form or Live Chat from your new
email address; - provide your currently registered email address; - provide us
with information regarding your recently played slots and recently payment
method used for deposits; - please also attach the copy of your ID.


I FORGOT MY PASSWORD.

In case you have forgotten your password, please go to the Log in form and click
on ‘Forgot password’. Subsequently, you will receive an email containing
password recovery procedure.


I LOCKED MY ACCOUNT.

If you are unable to log into your account, please send a message via the
Contact Form or Live Chat and mention your username or the email address which
has been used to register the account, requesting for the account to be
unlocked.


I BLOCKED MY ACCOUNT.

If you are unable to log into your account, please send a message via the
Contact Form or Live Chat and mention the email address which has been used to
register the account, requesting for the account to be unblocked.


I CANNOT LOGIN.

Please make sure you are using correct username or e-mail address and password.
If you have already used the password recovery, and still are not able to access
your account, contact our support via the Contact Form or Live Chat for further
assistance.


DEPOSIT


WHAT IS THE MINIMUM DEPOSIT?

The minimum deposit at our casino is 10 XBU.


WHAT IS THE MAXIMUM DEPOSIT?

The maximum deposit amount depends on the payment method you would like to
choose. Please see our Banking page for more information. The link for this page
can be found in the footer (lower part) of our website.


HOW CAN I MAKE A DEPOSIT?

We offer a variety of crypto methods you may use to deposit. To make a deposit,
simply open the deposit page and chose your respective payment method, then
click on the "Deposit" button, enter the amount and select your preferred
payment method.


WHY CAN I NOT DEPOSIT?

Make sure you enter the required payment details correctly and check your
available balance. Also, check if you have set a deposit limit and have reached
the maximum amount. If the details are correct, you have money on your account
and do not have any deposit limits set, please make a screenshot of the error
message and contact our support team via the Contact Form or Live Chat for
further assistance.


DO YOU CHARGE COMMISSION FOR DEPOSITS?

No commission nor any fees are applied on deposits.


WITHDRAWAL


WHAT IS THE MINIMUM WITHDRAWAL?

The minimum withdrawal at our casino is 10 XBU.


WHAT IS THE MAXIMUM WITHDRAWAL?

We do not apply limits for your winnings withdrawals, nevertheless in case the
winnings are greater than 5,000 XBU (or equivalent) the casino reserves the
right to pay the winnings at a sum of 4,000 XBU (or equivalent) per week.


HOW DO I REQUEST A PAY-OUT?

You may request your payout on the withdrawal page. Simply click on your account
section and then click the Withdraw section or go to Cashier and then select the
Withdraw button. If you need further assistance, kindly contact us via the
Contact Form or Live Chat.


WHY WAS MY WITHDRAWAL REJECTED?

Please pay attention to the following points: ? Request the withdrawal to the
same payment method used for the last deposit, which generated your winnings
(where applicable). ? If you were asked to complete verification, kindly upload
the required documents, so we can proceed with your withdrawal. ? Please make
sure you chose the correct payment method and enter correct payment details. ?
Make sure you wagered your deposit amount at least one time, before requesting a
withdrawal. If you need further assistance, please contact us via the Contact
Form or via Live Chat.


HOW FAST WILL MY PAYOUT REQUEST BE PROCESSED?

Withdrawals are paid as soon as possible, according to the queue. We maintain a
target of forty-eight (48) hours to accept your request, but usually we process
pay-outs within 24 hours.


I RECEIVED LESS THAN THE AMOUNT I WITHDREW.

Please contact our support team via the Contact Form or Live Chat and provide
transaction screenshot. After the investigation, once we located the transaction
we will contact you straight away.


I DID NOT RECEIVE MY WINNINGS.

You will receive payouts once your request is accepted. The processing time
depends on your payment method. If you have not received your pay-out following
3 working days from the day on which it has been requested, please contact our
support via support@xbit.com for further assistance.


CAN I CANCEL MY WITHDRAWAL?

You may cancel your pay-out request on Withdrawal History page. If you cannot
see the pending withdrawal, we might have processed it already. However, we
gladly check if it is still possible to cancel it. Please contact us via the
contact form or Live Chat for assistance.


BONUS


WHERE CAN I FIND MY FREE SPINS?

In order to access your free spins, please go to My Account > Free Spins. If you
don't have access to this information or still cannot retrieve them, kindly
contact us via the Contact Form or Live Chat for further assistance.


HOW DO I GET A BONUS?

You may select a bonus upon registration or by clicking on ‘Promotions’. Here
you will be able to see a list of bonuses which you are eligible for and claim
the bonus. Please note that you will be also collecting Loyalty Points for your
player activity.


CAN I WITHDRAW MY BONUS?

Bonus wagering requirement x40 applies. Once you reached the bonus wagering
requirement the bonus can be converted to real money. Please note that the
maximum amount of 2,500 XBU can be awarded. In case of free spins, the maximum
amount is that of 100 XBU. You may request a withdrawal once the wagering
requirement is completed. For more information please have a look at the bonus
terms page.


WHAT DOES WAGERING MEAN?

Wagering does not mean that you must win or lose your money - it means that you
must bet the money in total in our Slot games. If you make a spin with a stake
of 1 XBU per spin, then you have wagered 1 XBB. If you made 10 spins, you have
wagered 10 XBB. Here is an example: If you, for example, have a bonus money
amount of 100 XBB and you bet 1 XBB in a game and you win 2 XBB out of it. In
the next round, you bet another 1 XBB and you do not win anything. You will have
100 XBB in your account again, but you will already have wagered 2 XBB. Wagering
means the money that you are betting while playing. Every deposit needs to be
wagered once. To wager a bonus you need to meet a certain wagering requirement.
At our Casino the requirement is 40x which means that you have to wager your
original credited bonus money 40 times. If you receive a bonus money amount of
100 XBB you would have to wager 4000 XBB in total. (40 times 100).


I CANNOT PLAY MY BONUS.

Here could be a few reasons you are not able to play your bonus: - You still
have real money in your casino wallet. Kindly note that you can access your
bonus, once your real money balance is down to 0. - XBU You still have the
remaining balance of the previously received bonus. Please note that bonuses do
not combine. In order to play your next bonus, you need to consume or cancel
previously received bonus balance. - You have set up a limit and reached the
maximum amount. This might be a wagering limit - please check your Responsible
gaming settings. If you have the required minimum Casino wallet balance, no
limits and no remaining previous bonus balance, but still cannot play your
bonus, please contact our support team via the Contact Form or Live Chat for
assistance.


I CANCELLED MY BONUS BY MISTAKE.

Please contact our support team via the Contact Form or Live Chat for
assistance.


WHY WAS MY BONUS CANCELLED?

Please check the following: • Whether your bonus may have expired; • Ensure you
didn’t request a withdrawal while still having a bonus not yet wagered; • Ensure
the bonus was not cancelled; If not, kindly contact our support team via the
Contact Form or Live Chat for further assistance.


GAMES


HOW DO I TAKE PART IN REAL MONEY GAMES?

To play for real money you would need to make a deposit. Please click on
‘Deposit’ followed by the amount and payment method you wish to select.


HOW DO I TAKE PART IN FUN MODE GAMES?

We offer our customers an opportunity to PLAY FOR FUN as a demo version. To test
our games, please hover across the game which you wish to play and click on
‘Play for fun’.


WHAT IS A PLUGIN (PLUG-IN)?

A plugin is a piece of software that acts as an add-on to a web browser and
gives the browser additional functionality. Plugins can allow a web browser to
display additional content it was not originally designed to display. Some of
the games need to have Adobe Flash Player installed on your machine. Follow the
instructions on the site how to enable Flash Plugin to make sure it will work.


CAN I PLAY ON MY TABLET/MOBILE PHONE?

Absolutely. Many games are also available on mobile devices such as phones and
tablets.


I AM RECEIVING A GAME ERROR.

Please follow the instructions: • Logout from our site • Close the site • Clear
browser cache • Clear browser cookies • Login and play Please find the
instruction how to clear your browser’s cache and cookies here:
https://www.wikihow.com/Clear-Cache-and-Cookies If the issue is persistent,
please contact our support team via the Contact Form or Live Chat and provide a
screenshot of the error message for further assistance.


WHEN I TRY PLAYING GAMES I GET A BLACK SCREEN.

Please pay attention to the following: • Make sure you have the latest Adobe
Flash Player version and run the update if necessary. • Please make sure that
your Flash Player is enabled and allowed for our site. If you still get a black
screen, please make a screenshot and contact our customer support via the
Contact Form or Live Chat for further assistance.


OTHER


YOU NEED HELP?

Do not hesitate to contact our professional and friendly customer support team
via the Contact Form or Live Chat. You can find the Contact Form and Live Chat
by clicking a Support button or link on our website.


WHAT LANGUAGES DO YOU SUPPORT?

Our customer service is currently available in German and English.


I HAVE SOME SUGGESTIONS.

Your feedback regarding our website, products and services is highly
appreciated. As we are constantly trying to improve our casino and aiming to
achieve the best user experience, we are more than happy to receive any feedback
from your side. Kindly contact us via the Contact Form and we will do our best
to realize your suggestions.


I WANT TO PROMOTE YOUR CASINO.

We are very happy that you are interested in an affiliate partnership. Please
contact us on affiliates@xbit.com or click on the affiliates link on the footer
of our website.


HOW DO I BECOME A VIP?

Becoming a VIP is an automated system and based on your deposited amount. In the
My Account section you can find which VIP level you currently have and how much
% is left until the next VIP level. Each VIP level offers (better) freebies and
Loyalty Point accelration. Platinum and Diamond VIP level offers extra monthly
prices, cash-backs and more. For more information you can visit our Loyalty &
VIP page.
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ACCOUNT ACTIVATED!



THANK YOU

Your account has been activated successfully. Please login using your email and
password and enjoy.



Xbit Gaming Platform is operated by Bit Gaming LLC, which is registered in The
St. Vincent and the Grenadines, and is fully licensed by the Curacao gambling
authority under license number . This gaming platform only accepts customers
over 18 years of age. Gambling can be addictive. Play responsibly.

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About us
Terms & conditions
AML Policy
Bonus terms
Privacy Policy
Responsible Gaming
Agent Sign Up
Gaming Platform Xbit
© 2023 All rights reserved
 * About Us
 * Terms & conditions
 * AML Policy
 * Bonus terms
 * Privacy Policy
 * Responsible Gaming
 * Agent Sign Up


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Xbit Gaming Platform is operated by Bit Gaming LLC, which is registered in The
St. Vincent and the Grenadines, and is fully licensed by the Curacao gambling
authority under license number . This gaming platform only accepts customers
over 18 years of age. Gambling can be addictive. Play responsibly.

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sGaming Platform Xbit
© 2023 All rights reserved

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