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 2. OUR PATIENT PORTAL

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OUR PATIENT PORTAL

UK HealthCare MyChart Patient Portal
UK HEALTHCARE MYCHART PATIENT PORTAL


MANAGE YOUR CARE 24/7 USING OUR QUICK AND EASY ONLINE PLATFORM

UK HealthCare MyChart is a secure and easy-to-use online patient portal that
allows you to manage your care and access your health information any time.
MyChart provides you with online access to your health record. It can help you
participate in your health care and communicate with your providers.


COVID-19 SMART HEALTH CARDS (PROOF OF VACCINATION)

UK HealthCare patients can now access COVID-19 Smart Health Cards through their
MyChart account. Smart Health Cards provide a quick and secure solution for
sharing your COVID-19 vaccination status digitally.

MyChart users can generate a scannable QR code that will link to their COVID-19
vaccination record. The QR code can be accessed on a laptop or on a mobile
phone, where it can be scanned easily when proof of vaccination is needed. Any
COVID-19 test results that are in a UK HealthCare patient’s clinical record can
also be accessed.

Learn how to use MyChart to access your COVID-19 SMART Health Card:

 * Mobile video tutorial
 * Desktop video tutorial

For more information, click here.

How to sign up for MyChart ...
HOW TO SIGN UP FOR MYCHART ...


You'll need an activation code to sign up for MyChart. You can request one
online (see below) or you may receive one during a clinic visit, on a billing
statement, through an email or from your primary care provider's office.
 

... If you have an activation code*

 * Enter your activation code and personal verification items, such as your
   birthdate, here and follow the prompts.
 * On the next page, choose your username, password and security question.

... If you don't have an activation code

 * If you don’t have an activation code, you can request one online:
 * Click the link and provide personal verification items, such as your Social
   Security number and your date of birth, and have an activation code sent to
   you through an email or letter.
 * Once you get your code, follow the instructions for signing up with an
   activation code.

Log in to MyChart
LOG IN TO MYCHART



Introducing MyChart
INTRODUCING MYCHART

From your MyChart account, you will be able to:

 * View your UK HealthCare health information all in one place.
 * Check-in for your appointment.
 * Sign documents for your visit.
 * View test results (lab and radiology).
 * Message your provider/care team.
 * Request prescription renewals.
 * Share your medical record.
 * Access a family member’s MyChart account.
 * Pay your bill online.
 * Request an estimate for common procedures.
   (Patients without a MyChart account can use our Patient Estimates tool.)
 * Make a primary care or OB-GYN appointment.
   (Patients without a MyChart account can use our Open Scheduling tool.)

Watch the video below for a full introduction to MyChart.



Frequently Asked Questions (FAQ)
FREQUENTLY ASKED QUESTIONS (FAQ)

Below are answers to some common questions about MyChart. Find more FAQs here.

Who do I contact if I have questions?

E-mail us at UKHCMyChart@uky.edu or call our MyChart Patient Support Line at
859-218-6221/844-820-7344 (toll free).

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

Can you send me a new activation code? I have lost mine, let it expire or did
not receive one.

Contact us at UKHCMyChart@uky.edu and after we verify your information, a new
code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing
a new activation code to you.

What if I don’t have a computer?

Your MyChart account can be accessed from any computer, tablet or smartphone.
You are also welcome to access the portal using a computer in our Don and Cathy
Jacobs Health Education Center (HEC), in UK Chandler Hospital Pavilion A near
the bridge to the parking garage. The HEC staff can answer many of your
questions.

Proxy accounts for minor children and dependent adults
PROXY ACCOUNTS FOR MINOR CHILDREN AND DEPENDENT ADULTS

If you are the personal representative (for example, parent, legal guardian,
attorney-in-fact) of a UK HealthCare patient, you may request access to the
patient’s health information. This is known as proxy access.  

You may request proxy access via the UK HealthCare MyChart patient portal or
through the UK HealthCare Health Information Management office. 

Some proxy relationships require special documentation, such as power of
attorney or proof of guardianship. Questions about proxy documentation
requirements may be directed to the Health Information Management (HIM) office
at 859-323-5117. You can also contact the HIM office through MyChart. (Select
Messages from the top menu, hit the "Ask a Question” button and then select “HIM
Document Question” in the dropdown menu.)

Note: KRS 214.185 allows minors, in certain situations, to be treated without
parental/guardian consent. Under HIPAA 45 CFR 164.502, this sometimes prevents
UK HealthCare from releasing information to the parent/guardian. 

Helpful resources
HELPFUL RESOURCES

MyChart Support: E-mail us at UKHCMyChart@uky.edu or call our MyChart Patient
Support Line at 859-218-6221 or 844-820-7344 (toll free) from 8 a.m. to 5 p.m.
Monday through Friday.

UK HealthCare MyChart Patient Quick Start Guide: Access the guide for help using
MyChart. The guide is available in English and Spanish. 




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FOR THE COMMUNITY
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PATIENTS & VISITORS
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 * General Information
 * New Patients
 * Privacy Policy
 * Your Visit

FOR THE COMMUNITY
 * Arts in Healthcare
 * Community Commitment
 * Employment
 * For the Media
 * Volunteer or Observe

Contact Us

1000 S. Limestone

University of Kentucky

Lexington, KY 40536

859-257-1000 or

800-333-8874 (toll free)

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