www.grcforte.com Open in urlscan Pro
54.193.210.162  Public Scan

Submitted URL: https://click.learn.grcforte.com/?qs=33c529b9fdeb7c524098235be9b928ad0e4e102cf85498cc3cf0c015fd768ad35d3f7d3e12464d19e15d19ecb18f...
Effective URL: https://www.grcforte.com/trainings/livewebinar/8630/IQW24F0669
Submission: On May 29 via manual from IN — Scanned from DE

Form analysis 5 forms found in the DOM

POST /ShoppingCart/TopHeaderSearchTraining

<form action="/ShoppingCart/TopHeaderSearchTraining" id="HeaderSearch" method="post" novalidate="novalidate">
  <input type="checkbox" class="search-checkbox" id="searchcheckbox">
  <div class="d-flex justify-content-center align-items-center search-container">
    <div class="w-75 d-flex justify-content-center align-items-center">
      <div class="input-field mrg-top20 width-280">
        <div class="select-wrapper"><input class="select-dropdown dropdown-trigger" type="text" readonly="true" data-target="select-options-ea9403f0-46f2-6ef3-111a-5af2a0e6d85b">
          <ul id="select-options-ea9403f0-46f2-6ef3-111a-5af2a0e6d85b" class="dropdown-content select-dropdown" tabindex="0">
            <li id="select-options-ea9403f0-46f2-6ef3-111a-5af2a0e6d85b0" tabindex="0" class="selected"><span>All Industries</span></li>
            <li id="select-options-ea9403f0-46f2-6ef3-111a-5af2a0e6d85b1" tabindex="0"><span>Banking &amp; Insurance</span></li>
            <li id="select-options-ea9403f0-46f2-6ef3-111a-5af2a0e6d85b2" tabindex="0"><span>Food &amp; Dietary Supplements</span></li>
            <li id="select-options-ea9403f0-46f2-6ef3-111a-5af2a0e6d85b3" tabindex="0"><span>Hospital &amp; Healthcare</span></li>
            <li id="select-options-ea9403f0-46f2-6ef3-111a-5af2a0e6d85b4" tabindex="0"><span>Human Resources</span></li>
            <li id="select-options-ea9403f0-46f2-6ef3-111a-5af2a0e6d85b5" tabindex="0"><span>Life Sciences</span></li>
            <li id="select-options-ea9403f0-46f2-6ef3-111a-5af2a0e6d85b6" tabindex="0"><span>Manufacturing</span></li>
            <li id="select-options-ea9403f0-46f2-6ef3-111a-5af2a0e6d85b7" tabindex="0"><span>Multi Industry</span></li>
          </ul><svg class="caret" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg">
            <path d="M7 10l5 5 5-5z"></path>
            <path d="M0 0h24v24H0z" fill="none"></path>
          </svg><select id="Industry" name="Industry" tabindex="-1">
            <option value="">All Industries</option>
            <option value="4">Banking &amp; Insurance</option>
            <option value="32">Food &amp; Dietary Supplements</option>
            <option value="17">Hospital &amp; Healthcare</option>
            <option value="18">Human Resources</option>
            <option value="48">Life Sciences</option>
            <option value="78">Manufacturing</option>
            <option value="56">Multi Industry</option>
          </select>
        </div>
        <label for="Industries">Select Indusry</label>
      </div>
      <div class="input-field flex-grow-1 mrg-top20">
        <input type="text" name="HeaderKeyWord" id="HeaderKeyWord">
        <label for="HeaderKeyWord">Type your search here</label>
      </div>
      <div>
        <button type="submit" value="Search" class="marketing-nav__button marketing-button marketing-button--small discount-button">Search</button>
      </div>
    </div>
    <label class="fa fa-close" for="searchcheckbox"></label>
  </div>
</form>

POST /shoppingcart/addtocart

<form action="/shoppingcart/addtocart" id="addtocartform" method="post" novalidate="novalidate">
  <input type="submit" class="default-btn cart-btn cart-option" value="Add to cart">
  <input type="hidden" name="PayOpt" id="PayOpt"><input type="hidden" name="prodname" id="prodid" value="IQW24F0669"><input type="hidden" name="trainingSlNo" id="trainingSlNo" value="8630">
</form>

<form novalidate="novalidate">
  <div class="product-pricing-container mrg-btm20">
    <div class="top-box-shadow product-add-to-cart  hide">
      <div class="pad-10 text-center min-height-auto">
        <div class="free-pricing-container">
        </div>
        <label class="font-xxl">
        </label>
        <a id="addtocart-middle2" class="marketing-nav__button marketing-button marketing-button--small discount-button animated-icon">Register for Free<i class="fa fa-shopping-cart mrg-lft10 right" aria-hidden="true"></i></a>
        <label class="font-xxl">
        </label>
      </div>
    </div>
    <div class="card   show" id="package-cart-item">
      <div class="top-box-shadow product-add-to-cart">
        <div class="pad-10 text-center vertical-center min-height-auto space-between">
          <div class="col-xs-7 clear-padding">
            <label class="font-14">Was:&nbsp;<span class="color-accent-red striked" id="was-price-to-pay1" style="display: inline;">$168</span></label>
            <label class="font-16 pad-btm0 pad-top0">Now:&nbsp;<span id="total-price-to-pay1" class="color-blue font-xxl" style="margin-right: -15px; display: inline;">$129</span></label>
            <label class="font-14">You Save:&nbsp;<span class="color-accent-red" id="was-discount-to-pay1" style="display: inline;">$39(30%)</span></label>
          </div>
          <div class="col-xs-5 clear-padding">
            <a id="addtocart-middle1" class="p-3 marketing-nav__button marketing-button marketing-button--small discount-button animated-icon">Add to Cart</a>
          </div>
        </div>
      </div>
      <div class="card-content">
        <div class="row negative-margin mrg-btm0">
          <div class="filter-section-criteria col-xs-12">
            <div class="row green-checkbox">
              <div class="pad-10 bg-blue mrg-btm15 text-center">
                <label class="color-blue font-bold clear-padding font-18">Live Webinar</label>
              </div>
              <div class="pad-x-15">
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_228248" productprice="129.00" value="228248" class="level select-package filled-in" type="checkbox">
                    <span>1 Attendee - $129</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-228248" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li>Access notification 24 hrs before Event</li>
                      <li> Access notification via. Email &amp; My Account</li>
                      <li> Certificate of Participation for Attendee</li>
                    </ul>
                  </label>
                </div>
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_228249" productprice="199.00" value="228249" class="level select-package filled-in" type="checkbox">
                    <span>2 Attendees - $199 (SAVE $59)</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-228249" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li>Access notification 24 hrs before Event</li>
                      <li> Access notification via. Email &amp; My Account</li>
                      <li> Add/ Edit attendees using My Account</li>
                      <li> Certificate of Participation for All Attendees</li>
                    </ul>
                  </label>
                </div>
                <div id="more-attendees-div" style="display: none;">
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_228250" productprice="269.00" value="228250" class="level select-package filled-in" type="checkbox">
                      <span>3 Attendees - $269 (SAVE $118)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-228250" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_228251" productprice="339.00" value="228251" class="level select-package filled-in" type="checkbox">
                      <span>4 Attendees - $339 (SAVE $177)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-228251" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_228252" productprice="409.00" value="228252" class="level select-package filled-in" type="checkbox">
                      <span>5 Attendees - $409 (SAVE $236)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-228252" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_228253" productprice="479.00" value="228253" class="level select-package filled-in" type="checkbox">
                      <span>6 Attendees - $479 (SAVE $295)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-228253" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_228254" productprice="549.00" value="228254" class="level select-package filled-in" type="checkbox">
                      <span>7 Attendees - $549 (SAVE $354)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-228254" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_228255" productprice="619.00" value="228255" class="level select-package filled-in" type="checkbox">
                      <span>8 Attendees - $619 (SAVE $413)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-228255" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_228256" productprice="689.00" value="228256" class="level select-package filled-in" type="checkbox">
                      <span>9 Attendees - $689 (SAVE $472)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-228256" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                  <p class="position-relative">
                    <label>
                      <input name="price" id="selectedPrice_228257" productprice="759.00" value="228257" class="level select-package filled-in" type="checkbox">
                      <span>10 Attendees - $759 (SAVE $531)</span>
                    </label>
                    <i class="fa fa-info-circle cursor-pointer" id="info-package-228257" aria-hidden="true"></i>
                  </p>
                  <div class="information-container pad-10 bg-grey">
                    <label class="custom-popover-content unbold">
                      <ul>
                        <li>Access notification 24 hrs before Event</li>
                        <li> Access notification via. Email &amp; My Account</li>
                        <li> Add/ Edit attendees using My Account</li>
                        <li> Certificate of Participation for All Attendees</li>
                      </ul>
                    </label>
                  </div>
                </div>
                <p class="position-relative">
                  <label>
                    <span id="more-attendees" class="font-16 cursor-pointer text-underline color-green center-align">
                      <i class="Tiny material-icons vert-align-top">expand_more</i>
                      <span>More Attendees</span></span>
                    <span id="less-attendees" class="font-16 cursor-pointer text-underline color-green center-align" style="display: none;">
                      <i class="Tiny material-icons vert-align-top">expand_less</i>
                      <span>Less Attendees</span> </span>
                  </label>
                </p>
                <p class="font-14 pad-top5f"> What if you miss the Live Webinar?<br> Don't worry! Pay only $29 &amp; get the full Recording. </p>
              </div>
            </div>
            <div class="row green-checkbox">
              <div class="pad-10 bg-blue mrg-btm15 text-center">
                <label class="color-blue font-bold clear-padding font-18">Recorded Options</label>
              </div>
              <div class="pad-x-15">
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_228271" productprice="399.00" value="228271" class="level select-package filled-in" type="checkbox">
                    <span>$399.00 : Recording - Multi. Licence</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-228271" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li>Upto 10 users get access</li>
                      <li> Add users using My Account</li>
                      <li> Available in 24 hours after Live Event</li>
                      <li> Play video on the website itself</li>
                    </ul>
                  </label>
                </div>
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_228259" productprice="229.00" value="228259" class="level select-package filled-in" type="checkbox">
                    <span>$229.00 : DVD/USB</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-228259" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li>Shipping in 5 business days after Live Event</li>
                      <li> Free shipping within the US</li>
                    </ul>
                  </label>
                </div>
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_228258" productprice="149.00" value="228258" class="level select-package filled-in" type="checkbox">
                    <span>$149.00 : Recording - Single Licence</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-228258" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li>Play video on the website itself</li>
                      <li> Available in 24 hours after Live Event</li>
                    </ul>
                  </label>
                </div>
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_228260" productprice="149.00" value="228260" class="level select-package filled-in" type="checkbox">
                    <span>$149.00 : Transcript</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-228260" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li>PDF Transcript of Training</li>
                      <li> Available in 2 business days, after Live Event</li>
                    </ul>
                  </label>
                </div>
              </div>
            </div>
            <div class="row green-checkbox">
              <div class="pad-10 bg-blue mrg-btm15 text-center">
                <label class="color-blue font-bold clear-padding font-18">Value Packs</label>
              </div>
              <div class="pad-x-15">
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_228272" productprice="599.00" value="228272" class="level select-package filled-in" type="checkbox">
                    <span>$599.00 : Group Live (10) + Recording(10)</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-228272" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li class="pack-info-desc-item"><u class="font-bold">Group Live (10):</u></li>
                      <li> Upto 10 users get access</li>
                      <li> Add/ Edit attendees using My Account</li>
                      <li> Access notification 24 hrs before Event to All</li>
                      <li> Access notification via. Email &amp; My Account to All</li>
                      <li> Certificate of Participation for All Attendees</li>
                      <li class="pack-info-desc-item"> <u class="font-bold">Recording (10):</u></li>
                      <li> Same 10 users get recording access</li>
                      <li> Available 24 hours after Live Event</li>
                      <li> Play video on the website itself</li>
                    </ul>
                  </label>
                </div>
                <p class="position-relative">
                  <label>
                    <input name="price" id="selectedPrice_228244" productprice="199.00" value="228244" class="level select-package filled-in" type="checkbox">
                    <span>$199.00 : Live (1) + Recording</span>
                  </label>
                  <i class="fa fa-info-circle cursor-pointer" id="info-package-228244" aria-hidden="true"></i>
                </p>
                <div class="information-container pad-10 bg-grey">
                  <label class="custom-popover-content unbold">
                    <ul>
                      <li class="pack-info-desc-item"><u class="font-bold">Live (1):</u></li>
                      <li> Access notification 24 hrs before Event</li>
                      <li> Access notification via. Email &amp; My Account</li>
                      <li> Certificate of Participation for Attendee</li>
                      <li class="pack-info-desc-item"> <u class="font-bold">Recording:</u></li>
                      <li> Play video on the website itself</li>
                      <li> Available in 24 hours after Live Event</li>
                    </ul>
                  </label>
                </div>
              </div>
            </div>
          </div>
        </div>
      </div>
      <div class="top-box-shadow product-add-to-cart">
        <div class="pad-10 text-center vertical-center min-height-auto space-between">
          <div class="col-xs-7 clear-padding">
            <label class="font-14">Was:&nbsp;<span class="color-accent-red striked" id="was-price-to-pay" style="display: inline;">$168</span></label>
            <label class="font-16 pad-btm0 pad-top0">Now:&nbsp;<span id="total-price-to-pay" class="color-blue font-xxl" style="margin-right: -15px; display: inline;">$129</span></label>
            <label class="font-14">You Save:&nbsp;<span class="color-accent-red" id="was-discount-to-pay" style="display: inline;">$39(30%)</span></label>
          </div>
          <div class="col-xs-5 clear-padding">
            <a id="addtocart-middle" class="p-3 marketing-nav__button marketing-button marketing-button--small discount-button animated-icon">Add to Cart</a>
          </div>
        </div>
      </div>
    </div>
    <div class="card">
      <div>
        <div class="min-height-auto pad-10 space-between text-center">
          <img src="https://ciq-s3.s3.us-west-1.amazonaws.com/Common/Images/money-back-100.png" width="145" height="135">
          <div>
            <h3 class="bold">100% MONEY BACK GUARANTEED</h3>
            <a href="/refund-policy" target="_blank" class="text-success text-underline">Refund / Cancellation policy</a>
          </div>
        </div>
      </div>
    </div>
    <div class="alert alert-warning text-center"> For group or any booking support, contact: <div class="pad-10">
        <i class="fa fa-envelope-o mrg-rt5 color-brand"></i><a href="#" mailto="contactus@grcforte.com">contactus@grcforte.com</a>
      </div>
      <div>
        <i class="fa fa-phone mrg-rt5 color-brand"></i>
        <a href="#" tel="+1-800-498-2906 (US Toll Free)">+1-800-498-2906 (US Toll Free)</a>
      </div>
    </div>
    <div class="row">
      <div class="flex space-between">
        <div class="sharethis-inline-share-buttons st-center st-has-labels  st-inline-share-buttons st-animated" data-url="http://grcforte.com/trainings/livewebinar/8630/handling-the-difficult-employee" id="st-1">
          <div class="st-btn st-first st-last st-remove-label" data-network="whatsapp" style="display: inline-block;">
            <img alt="whatsapp sharing button" src="https://platform-cdn.sharethis.com/img/whatsapp.svg">
            <span class="st-label">Share</span>
          </div>
        </div>
        <div>
          <div class="addthis_sharing_toolbox"></div>
        </div>
      </div>
    </div>
  </div>
</form>

POST /Jobseekers/LoginPopup

<form action="/Jobseekers/LoginPopup" data-ajax="true" data-ajax-begin="onLoginBegin" data-ajax-success="onLoginSuccess" enctype="multipart/form-data" id="loginform" method="post" redirecturl="" validatefile="true" novalidate="novalidate">
  <div id="LoginErrorMessage" style="display: none;" class="alert alert-danger">
  </div>
  <div class="row mrg-btm0">
    <div class="input-field col s12">
      <i class="material-icons prefix">email</i>
      <input data-val="true" data-val-regex="Not a valid email address" data-val-regex-pattern="^[A-Za-z0-9](([_\.\-\']?[a-zA-Z0-9]+[_\.\-\']?)*)@([A-Za-z0-9]+)(([\.\-]?[a-zA-Z0-9]+)*)\.([A-Za-z]{2,})$"
        data-val-required="The Email Address field is required." id="LoginEmailAddress" name="LoginModel.EmailAddress" type="text" value="">
      <label for="LoginEmailAddress">Email</label>
      <span class="field-validation-valid" data-valmsg-for="LoginModel.EmailAddress" data-valmsg-replace="true"></span>
    </div>
    <div class="input-field col s12">
      <i class="material-icons prefix">lock</i>
      <input autocomplete="off" data-val="true" data-val-required="The Password field is required." id="LoginPassword" name="LoginModel.Password" type="password">
      <label for="LoginPassword">Password</label>
      <i class="fa fa-eye color-brand view-password" id="toggleLoginPassword"></i>
      <span class="field-validation-valid" data-valmsg-for="LoginModel.Password" data-valmsg-replace="true"></span>
    </div>
  </div>
  <div class="text-right mrg-top5 mrg-btm8 pad-rt10">
    <a class="herf-focus" href="/Forgot-password">Forgot Password?</a>
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  <div class="text-center">
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HANDLING THE DIFFICULT EMPLOYEE


Schedule Monday, June 3, 2024 || 10:00 AM PDT | 01:00 PM EDT

Duration 60 Mins

Level Basic & Advanced

Webinar ID IQW24F0669


WHAT YOU'LL LEARN?
CREDITS ADD TO WISHLIST

 * The six types of difficult employees
 * Strategies to use when dealing with the difficult employee
 * Motivational strategies that will help the difficult employee change and
   become more productive
 * Characteristics of the workplace bully
 * Dealing with workplace bullies
 * Having appropriate conversations with difficult employees
 * Confronting inappropriate employee behavior
 * Other interventions to deal with difficult employees


OVERVIEW OF THE WEBINAR

Just about every workplace has at least one difficult employee. In this webinar,
we will identify the various types of difficult employees and various strategies
that can be used to deal with them. Difficult employees can have an adverse
impact on the productivity and morale of the workplace. At times it is necessary
to have critical conversations with these employees. These conversations occur
when a lot is at stake and emotions run high. The behavior of these employees
needs to be confronted. More than likely some of those that we must handle may
be workplace bullies. During the webinar we will learn the psychological makeup
of these difficult individuals and how to have conversations with these
employees while confronting their unproductive behavior.


WHO SHOULD ATTEND?

 * Human Resource Managers
 * Managers
 * Assistant Managers
 * Team Leaders
 * Project Managers
 * Department Managers
 * Consultants
 * Team Members


WHY SHOULD YOU ATTEND?

Handling the difficult employee does not have to be something we fear. Instead,
it involves using proven techniques to defuse conflict with difficult employees.
It also involves finding out the needs of others through listening and finding
common ground. In addition, it requires understanding their psychological needs
and appealing to every employee to help the organization or business become
successful. This webinar will provide skills in these areas.


FACULTY - MR.BOB CHURILLA

Bob Churilla is a partner in the conflict management and organizational
development firm, Conflict Resolution Professionals Group (CRPG). In addition,
Bob is a Visiting Professor at a private University. Bob has worked with the
United States Postal Service, Veterans Administration, Transportation Security
Administration, and the Equal Employment Opportunity Commission as a mediator
and consultant. He has also consulted with local, state, and private employers,
government agencies, churches, and nonprofit organizations. Bob has a Ph.D. in
Conflict Resolution and a Juris Doctorate degree.


CREDITS

SHRM 1 - 1 credit(s)

ComplianceIQ is recognized by SHRM to offer Professional Development Credits
(PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for
the SHRM-CPSM or SHRM-SCPSM. For more information about certification or
recertification, please visit www.shrmcertification.org.

HRCI 1 - 1 credit(s)

HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®,
GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute®
(HRCI®). Please make note of the activity ID number on your recertification
application form. For more information about certification or recertification,
please visit the HR Certification Institute website at www.hrci.org



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