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AN INSURANCE FRAUDSTER LEFT MY PATIENT IN TEARS. ENROLLMENT FRAUD A DANGER TO
OHIO.

Gannett
Josh Smith
May 21, 2024 at 5:34 AM

Medicaid is difficult to get for single adults, and often patients must acquire
private health insurance.

Josh Smith is a resident physician in Cincinnati.

The clock ticks on — I have now spent more than two hours on the phone.

Being on hold is part of life as a physician, a routine irritation of securing
care for patients, but this call is anything but routine. I was not calling to
cover care. I was calling to cancel coverage.


MY PATIENT BECAME A VICTIM

Our health insurance system is complicated, a patchwork mess that leaves a gap.
In Ohio, a single adult making less than $20,783 per year qualifies for
Medicaid. Any more, and they have to find private coverage. If they can’t afford
private insurance, they are out of luck.

One of my patients, Jill, falls into this gap.

A hardworking woman in her 40s, she works six days a week, visits her parents in
their nursing home and maintains a long-distance relationship. Jill makes $2,200
per month, too much to qualify for Ohio Medicaid, but too little to afford
private health insurance premiums and prescription drugs.

We’ve talked at length about her struggles to find coverage.

So I’m taken aback when, at our most recent visit, Jill tearfully revealed that
she had been without her medications for weeks due to an unaffordable $75
co-pay.

Having a co-pay implies having insurance. Jill confirmed that she never signed
up for coverage. Our clinic’s team confirmed that our records list her as
uninsured. Shockingly, her pharmacy shared that she has health insurance.

The quest for answers led to hours of calls with insurance companies, the
Healthcare Marketplace and Jill’s care team. The truth was startling - Jill was
enrolled by an unnamed broker on an unidentified website. The Marketplace
representative summarized, “This seems to be insurance fraud.”


AN UNNAMED BROKER GOT MY PATIENT'S INFORMATION

This revealed a growing epidemic of insurance enrollment fraud.

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The Healthcare Marketplace supervisor shared that nearly every other call this
year has been related to a broker fraudulently, and without consent, signing an
individual up for a Marketplace plan.

In January 2022, Julie Appleby with KFF News reported on newly-proposed federal
regulations for insurance brokers, in response to “situations when consumers are
enrolled without their knowledge or consent.”

In the article, Tara Straw of the Center on Budget and Policy Priorities is
quoted, “The profit motive is a really important thing to keep in mind as to why
this happens at all,’ [and she] noted that insurers pay commissions [to brokers]
even on zero-premium plans.”

It is unclear how the unnamed broker got Jill’s information.

It is unclear how many Ohioans are similarly affected. But if every other call
to the member services supervisor for the Healthcare Marketplace is related to
this, then hundreds of thousands of Americans are being defrauded for the sake
of insurance company and broker profits.


Josh Smith is a resident physician in Cincinnati.

The scale of this issue necessitates government intervention, and the Ohio
Department of Insurance must take action.


WHAT CAN YOU DO TO PREVENT INSURANCE ENROLLMENT FRAUD

While we wait for our leaders to act, there are steps that you can take.

“Protect Yourself from Marketplace Fraud & Scams” on Healthcare.gov details
steps to take to avoid such situations. If you receive a call from someone
claiming to be from the Healthcare Marketplace, write down their first name and
agent ID number. If there is ever a doubt, do not engage, do not provide
personal information - hang up! Report any concerns to the Healthcare
Marketplace Call Center. If you have a primary care provider, talk to them about
your concerns.

Jill’s is one of many stories that highlight a systemic issue of health
insurance fraud that requires urgent attention. As the clock continues to tick,
we need action to put a stop to fraudulent practices that harm the health and
wellbeing of countless Americans.

Josh Smith is a resident physician in Cincinnati.

This article originally appeared on The Columbus Dispatch: Health insurance
enrollment fraud hitting Americans hard


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