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PRIVACY AND SECURITY

We build our business on trust between our customers and us. We understand that
your data is important. Please see below our privacy notice which explains how
we collect, store, use and share your data.


SECURITY



Security is a top priority for us. Both you and we play an important role in
safeguarding against fraud. This section outlines what you need to do and what
we will do to help maintain security when using this site/app.

What we will do

We try to protect your personal data against unauthorised or accidental access
or processing. We do this by:

 * implementing appropriate physical, electronic and internal processes to
   safeguard and secure your personal data,
   
 * using 128-bit Transport Layer Security ("TLS") encryption technology, which
   is an industry standard for encryption over the internet to protect data, in
   the secure area of this site/app. When you provide sensitive information such
   as credit card details, it will be automatically converted into codes before
   being securely dispatched over the internet,
   
 * protecting our web servers behind "firewalls" and our systems are monitored
   to try to prevent any unauthorised access,
   
 * using the secure email facility if we need to send personal data to you by
   email. We won’t send your personal data by ordinary email,
   
 * taking all practical steps to ensure that personal data will not be kept
   longer than necessary and we comply with all laws and regulations in the Hong
   Kong Special Administrative Region concerning the retention of personal data.
   

What you need to do

Keep your account details and security details secure.

This means taking steps like:

 * not sharing or allowing anyone else to know your username or password, so
   don’t write them down. We’ll never verbally ask you for your password,
   
 * choosing a username and password that are not easily identifiable by others
   (such as your birthday, telephone number or email address),
   
 * using the secure email facility on this app/website for general enquiries.
   

Keep your device on which you access the site/app secure.

This means taking steps like:

 * keeping your device locked when not in use, with a PIN, password or biometric
   authentication,
   
 * not sharing your device. If you do allow someone else to use your device,
   please supervise their use to ensure that they don’t access your accounts,
 * not sharing or allowing anyone else to know any access password that you use
   on your device,
   
 * if you choose to activate the feature that allows you to use your biometric
   credentials to log onto your device or this app, ensuring that only your
   biometric credentials are registered on the device to avoid unauthorised
   access by other people,
   
 * only downloading HSBC apps and its updates from an official app store and not
   from any unofficial sources,
   
 * installing the latest anti-virus and anti-spyware software on your device
   that you use to access this site/app, and keeping it updated. When installing
   protection, always use a reputable brand from a mainstream supplier,
   
 * ensuring the operating system running on your device and the security update
   is up to date,
   
 * not disclosing your online banking credentials to any third parties
   (including third party mobile aggregator apps),
   
 * not using HSBC apps and the Mobile Security Key Feature on any device or
   operating system that has been modified outside the mobile device or
   operating system vendor supported or warranted configurations. This includes
   devices that have been "jail-broken" or "rooted". A jail broken or rooted
   device means one that has been freed from the limitations imposed on it by
   your mobile service provider and the phone manufacturer without their
   approval. The use of HSBC apps and the Mobile Security Key feature on a jail
   broken or rooted device may compromise security and lead to fraudulent
   transactions which we may not be responsible for.

If you think that your device has been lost, stolen or is being used by another
person or if you think your username or password is known by someone else,
please tell us straight away. You may be responsible for unauthorised payments
made from your accounts if you have not kept your device, account details or
security details safe or if you haven’t followed the security precautions that
we advise you to follow from time to time.

For more tips on staying safe on internet banking, please read:
www.hsbc.com.hk/safe-internet-banking, and on mobile banking, please read:
www.hsbc.com.hk/mobile-security.



USE OF COOKIES



We may record your visit to this site/app for analysing the number of visitors
to this site/app, general usage patterns and your personal usage patterns and
improving your experience. We may gather some of this information through the
use of "cookies". 


What is a cookie?

Cookies are small bits of information that are automatically stored on your web
browser in your computer, mobile phone or other device for accessing the
internet that can be retrieved by this site/app. We will be able to access the
information stored on the cookies and record how you use this site/app. 

Why do you use cookies?

Cookies are useful because they allow us to recognise your device and they store
information about your use of this site/app which enables us to provide more
useful features to you, to tailor the content of our website and mobile
applications to suit your interests and, where permitted by your marketing
preferences, provide you with promotional materials or direct marketing based on
your usage patterns.

What if I don’t want you to do this?

Most browsers are initially set to accept cookies. If you prefer, you can set
your browser to disable cookies – you can do this through your browser setting
(your browser’s ‘help’ function should tell you how to do this). You cannot
manage cookies in the app. 

By disabling cookies, you may not be able to take full advantage of this site,
including HSBC Internet Banking.

If you accept cookies during your use of this site or continue to use this app,
you will be acknowledging that your information is being collected, stored,
accessed and used as outlined above.

Will you provide data obtained via cookies to anyone else?

We may work with third parties to research certain usage and activities on this
site/app on our behalf. These third party agencies include Doubleclick, Yahoo!,
Facebook, Nielsen//NetRatings and Adobe.

They use technologies such as cookies, spotlight monitoring (this manages
tagging which is used for example, to track which advertisement users clicked on
to take them to a site) and web beacons (these are used to monitor the behaviour
of the user, for example whether they scroll down a page) to collect information
for this research. They use the information collected through such technologies
(i) to find out more about users of this site/app, including user demographics
and behaviour and usage patterns, (ii) for more accurate reporting and (iii) to
improve the effectiveness of our marketing. They aggregate the information
collected and then share it with us.  

As part of the information that we share with them, we may share your
advertising identifier and "installation event" (which means the data in
relation to when you first install or use this site/app). No personally
identifiable information about you is collected or shared by third party
agencies with us as a result of this research.

Should you wish to disable the cookies associated with such technologies, you
may change the setting on your browser. However, you may not be able to enter
certain parts of this site, including HSBC Internet Banking. 

To find out more about the use of cookies and the information-collecting
practices and opt-out procedures of third party agencies, including Doubleclick,
Yahoo!, Facebook, Nielsen//NetRatings and Adobe, please visit:

Yahoo!'s website
https://www.verizonmedia.com/policies/us/en/verizonmedia/privacy/index.html
Facebook’s website
https://www.facebook.com/legal/FB_Work_Cookies
Nielsen//NetRatings website
http://www.nielsen-online.com/privacy.jsp?section=leg_scs
Adobe’s website
https://www.adobe.com/hk_en/privacy/policy.html
Doubleclick's website
https://policies.google.com/technologies/ads


To find out more about the use of cookies and the information-collecting
practices and opt-out procedures of third party agencies, including Doubleclick,
Yahoo!, Facebook, Nielsen//NetRatings and Adobe, please visit:

Yahoo!'s website
Facebook’s website
https://www.verizonmedia.com/policies/us/en/verizonmedia/privacy/index.html
https://www.facebook.com/legal/FB_Work_Cookies
Yahoo!'s website
Nielsen//NetRatings website
https://www.verizonmedia.com/policies/us/en/verizonmedia/privacy/index.html
http://www.nielsen-online.com/privacy.jsp?section=leg_scs
Yahoo!'s website
Adobe’s website
https://www.verizonmedia.com/policies/us/en/verizonmedia/privacy/index.html
https://www.adobe.com/hk_en/privacy/policy.html
Yahoo!'s website
Doubleclick's website
https://www.verizonmedia.com/policies/us/en/verizonmedia/privacy/index.html
https://policies.google.com/technologies/ads


All of these links are external to HSBC and so we’re not responsible for the
content of these links, which will open in new windows.



PRIVACY NOTICE



https://www.hsbc.com.hk/misc/data-privacy-notice/


You may be subject to an earlier version of this privacy notice (known as Notice
to Customers relating to the Personal Data (Privacy) Ordinance) if you have not
consented to subsequent changes to the earlier notice.

 

IMPORTANT: By accessing this site/app and any of its pages you are agreeing to
the terms set out above. Thank you for choosing HSBC.


Yahoo! is trademark and/or registered trademarks of Yahoo! Inc. in the U.S.

Facebook is a registered trademark of Facebook Inc. in the United States and
other countries / regions.

Nielsen and Netratings are trademarks of The Nielsen Company (US), LLC.
registered in the US.

"Adobe" is either registered trademark or trademark of Adobe Systems
Incorporated in the United States and/or other countries / regions.

Doubleclick is a trademark of Google Inc.


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